Caot 32 Exam1 Questions 97+
It is proper to have a good chain of communication within an organization as this ensures that things are done in a timely manner and there is little confusion when it comes to duties and responsibilities. The quiz below is designed to help you in the Caot 32 Exam1 Questions 97+. Try it!
Questions and Answers
- 1.
Which of the following sentences best demonstrates clarity?
- A.
Employees should be notified without delay of next weeks gathering.
- B.
It is imperative that all employees be notified of next weeks assembly.
- C.
It is the duty of all supervisors to inform their subordinates of next weeks congregation.
- D.
Please let your employees know about next Fridays meeting.
Correct Answer
D. Please let your employees know about next Fridays meeting.Explanation
The sentence "Please let your employees know about next Fridays meeting" best demonstrates clarity because it is direct and concise. It clearly states the action that needs to be taken (letting employees know) and provides specific information about when the meeting will take place (next Friday). This sentence avoids unnecessary words or complex language, making it easy to understand and follow.Rate this question:
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- 2.
Which of the following sentences does not contain a verb that has been converted into a noun?
- A.
The task force made a recommendation to start a recycling program.
- B.
Our supervisor made a decision to eliminate overtime.
- C.
The jury concluded that the defendant was guilty.
- D.
The accountant will perform an analysis of the quarters financial statements.
Correct Answer
C. The jury concluded that the defendant was guilty.Explanation
The sentence "The jury concluded that the defendant was guilty" does not contain a verb that has been converted into a noun. The word "concluded" is a verb in its original form, and it is not being used as a noun in this sentence. The other sentences contain verbs that have been converted into nouns: "recommendation" (from "recommend"), "decision" (from "decide"), and "analysis" (from "analyze").Rate this question:
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- 3.
One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
- A.
Clarity
- B.
Conciseness
- C.
Vigor
- D.
Punctuation
Correct Answer
A. ClarityExplanation
In the revision process, testing the clarity of your message is essential to ensure that it will be easily understood by the reader. This involves reviewing the content and structure of your writing to eliminate any confusion or ambiguity. By focusing on clarity, you can ensure that your message is effectively communicated and that the reader will grasp your intended meaning without difficulty.Rate this question:
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- 4.
Because they are shorter, concise messages are easier to write than longer ones.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that shorter, concise messages are easier to write than longer ones. However, this statement is false. Writing shorter, concise messages can actually be more challenging as it requires careful selection of words and efficient communication of ideas. Longer messages, on the other hand, provide more room for elaboration and explanation. Therefore, the correct answer is false.Rate this question:
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- 5.
The following sentence contains a verb that has been converted to a noun: Hannah performed an analysis of the March sales figures.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The sentence contains the noun "analysis," which is derived from the verb "analyze." In this sentence, "analysis" functions as the direct object of the verb "performed." Therefore, the verb "analyze" has been converted to a noun in this sentence.Rate this question:
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- 6.
Which of the following sentences is free of opening fillers, redundancies, or compound prepositions?
- A.
There are several reasons that our company should go public.
- B.
Our company should go public for several reasons.
- C.
Due to the fact that we need to raise money, our company should go public.
- D.
It is perfectly clear that our company should go public.
Correct Answer
B. Our company should go public for several reasons.Explanation
The answer "Our company should go public for several reasons." is free of opening fillers, redundancies, or compound prepositions. It is a concise and straightforward sentence that states the main idea without any unnecessary phrases or wordiness.Rate this question:
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- 7.
Which of the following phrases is free of redundancies?
- A.
Essential items
- B.
End result
- C.
Mutual cooperation
- D.
Assemble together
Correct Answer
A. Essential itemsExplanation
The phrase "essential items" is free of redundancies because both words are necessary and contribute to the meaning of the phrase. "Essential" indicates that the items are necessary or important, and "items" specifies what type of things are being referred to. There is no repetition or unnecessary words in this phrase.Rate this question:
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- 8.
Which of the following sentences is parallel?
- A.
In my current position, I interact with customers, input orders, and am responsible for editing the monthly newsletter.
- B.
Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations.
- C.
Collecting, organizing, and documentation-these are important steps in researching a problem.
- D.
The person we hire for this position should be flexible, reliable, and have good organization skills.
Correct Answer
B. Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations.Explanation
The correct answer is "Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations." This sentence is parallel because all three objectives are listed using the same grammatical structure, starting with the verb "to" followed by the infinitive form of the verb.Rate this question:
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- 9.
Opening fillers, long lead-ins, compound prepositions, and redundancies all make business documents wordier.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Opening fillers, long lead-ins, compound prepositions, and redundancies all contribute to making business documents wordier. These elements add unnecessary length and complexity to the writing, which can make it more difficult for the reader to understand and follow. Therefore, it is true that these factors make business documents wordier.Rate this question:
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- 10.
Which of the following is the worst advice for e-mail users?
- A.
Make sure the most significant information will show on the first screen of an e-mail message.
- B.
To be most efficient, use e-mail to avoid personal contact.
- C.
Use your electronic address book to store and access e-mail addresses of those you write to most frequently.
- D.
Remember that e-mail messages you send at work represent you and your employer.
Correct Answer
B. To be most efficient, use e-mail to avoid personal contact.Explanation
The worst advice for e-mail users is to be most efficient and use e-mail to avoid personal contact. This advice goes against the purpose of communication and building relationships. E-mail should not be used as a tool to avoid personal interaction, as it can lead to misunderstandings and lack of connection. It is important to use e-mail as a means of communication while still valuing personal contact and building strong relationships.Rate this question:
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- 11.
Each step in a procedure should begin with an active verb in the command (imperative) mode.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because using active verbs in the command (imperative) mode helps to clearly communicate the action that needs to be taken in each step of a procedure. Active verbs give clear instructions and leave no room for ambiguity or confusion. They also help to maintain a consistent tone and style throughout the procedure.Rate this question:
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- 12.
E-mail messages should be written using standard caps and lowercase letters.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
E-mail messages should be written using standard caps and lowercase letters to ensure clarity and professionalism. Using all uppercase letters can be perceived as shouting or aggressive, while using all lowercase letters can appear lazy or unprofessional. Standard caps and lowercase letters help maintain a clear and professional tone in e-mail communication.Rate this question:
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- 13.
Instant messaging (IM) should not be used professionally.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is "Instant messaging (IM) should not be used professionally." The correct answer is False. This means that instant messaging can be used professionally. Instant messaging can be a convenient and efficient way to communicate in a professional setting. It allows for quick and direct communication, which can be useful for collaboration, sharing information, and making decisions in real-time. However, it is important to use proper etiquette and professionalism when using instant messaging in a professional context.Rate this question:
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- 14.
Which of the following situations is most appropriate for sending an e-mail message?
- A.
Caitlin must deliver a negative performance review to one of her employees.
- B.
Drew must send salary information to the companys accountant.
- C.
Sabrina must send the months sales data to her department.
- D.
Martin must send his companys credit card information to complete a purchase.
Correct Answer
C. Sabrina must send the months sales data to her department.Explanation
Sending an email message to send the month's sales data to her department is the most appropriate situation because it involves sharing information within the company. It is a common practice to use email for internal communication, especially when sharing data or reports with colleagues or team members. Sending a negative performance review, salary information, or credit card information via email is not recommended due to the sensitive nature of the information and the potential for security breaches.Rate this question:
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- 15.
What is the best opening sentence for an e-mail message that requests information about office furniture?
- A.
I am writing this message because I recently learned about your great products.
- B.
Hello, my name is Bob Mensch, and I have been put in charge of purchasing new office furniture.
- C.
I think you may have just what Im looking for.
- D.
Please send me information about your Mission Hill office furniture line.
Correct Answer
D. Please send me information about your Mission Hill office furniture line.Explanation
The best opening sentence for an e-mail message that requests information about office furniture is "Please send me information about your Mission Hill office furniture line." This sentence clearly and directly states the purpose of the email, which is to request information about a specific product line. It is concise and to the point, making it an effective opening sentence for the email.Rate this question:
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- 16.
A routine e-mail message or memo that requests information should begin by
- A.
Requesting the information without providing elaborate explanations and justifications.
- B.
Giving the reasons for the request.
- C.
Giving the date a response is needed.
- D.
Introducing the writer by name and title.
Correct Answer
A. Requesting the information without providing elaborate explanations and justifications.Explanation
When requesting information in a routine e-mail message or memo, it is more effective to begin by simply requesting the information without providing elaborate explanations and justifications. This approach allows the recipient to quickly understand the purpose of the message and provide the requested information without being overwhelmed by unnecessary details. By avoiding lengthy explanations and justifications, the message remains concise and focused, facilitating a prompt response.Rate this question:
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- 17.
Because e-mail messages are informal, they will never require research beforehand.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false. While e-mail messages can be informal, they are not always devoid of research. Depending on the content of the message, it may still require research beforehand. For example, if the e-mail is related to a professional or academic topic, it is important to gather relevant information and facts before composing the message. Therefore, it is incorrect to assume that e-mail messages will never require research beforehand.Rate this question:
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- 18.
E-mail messages and memos are standard forms of communication within organizations that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
E-mail messages and memos are indeed standard forms of communication within organizations. They are commonly used to inform employees, provide directions, outline procedures, request data, supply responses, and confirm decisions. These forms of communication are efficient and widely used due to their ability to deliver information quickly and effectively to multiple recipients. Therefore, the statement "E-mail messages and memos are standard forms of communication within organizations that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions" is true.Rate this question:
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- 19.
Free Information Available is an example of an effective, attention-getting subject line.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
"Free Information Available" is not an effective, attention-getting subject line. This is because it does not create curiosity or interest in the reader. A more effective subject line would be one that is specific, intriguing, and highlights the value or benefit that the reader will receive by opening the email.Rate this question:
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- 20.
Using a computer can help you create better written messages and oral presentations by helping you fight writers block, outline and organize ideas, make revisions, and
- A.
Collect information manually.
- B.
Determine the purpose of your message.
- C.
Improve correctness and precision.
- D.
Profile the audience for your message.
Correct Answer
C. Improve correctness and precision.Explanation
Using a computer can help improve correctness and precision in written messages and oral presentations. Computers have spell check and grammar check features that can help catch errors and improve the accuracy of the content. Additionally, computers allow for easy editing and revising of the content, making it easier to refine and fine-tune the message to ensure it is clear and precise.Rate this question:
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- 21.
Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences. This means that the main sentence presents the main idea or topic of the paragraph, and the supporting sentences provide additional information or evidence to support that main idea. This structure allows for a clear and organized presentation of ideas, making it easier for the reader to understand the main point of the paragraph. Therefore, the statement that paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences is true.Rate this question:
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- 22.
Most experts recommend that writers should attempt to produce error-free first drafts of their documents.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false. Most experts do not recommend attempting to produce error-free first drafts. Instead, they suggest focusing on getting ideas down on paper and revising and editing later. Writing a perfect first draft can hinder creativity and slow down the writing process. It is more important to get thoughts and ideas out initially and then refine and polish the document through revisions.Rate this question:
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- 23.
Travis is writing a letter that will turn down a job applicant for a position. He should use the direct pattern.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Travis should not use the direct pattern when turning down a job applicant for a position. The direct pattern is typically used for delivering positive or neutral news, while the indirect pattern is more appropriate for delivering negative news such as rejecting a job application. In the indirect pattern, the writer starts with a buffer, provides reasons for the decision, and ends with a positive or neutral closing. Therefore, the correct answer is False.Rate this question:
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- 24.
The first ATM opened near London in 1967 is an example of an independent clause.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "The first ATM opened near London in 1967" is a complete sentence that expresses a clear thought and can stand alone as a sentence. It has a subject ("The first ATM") and a verb ("opened"), making it an independent clause. Therefore, the given answer, "True," is correct.Rate this question:
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- 25.
I am responding to your letter of January 21 is a good example of frontloading the message at the beginning of a letter.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that "I am responding to your letter of January 21" is an example of frontloading the message at the beginning of a letter. However, this is incorrect. Frontloading refers to placing the most important information at the beginning of a message, but in this case, the statement is simply stating the context or reason for the response. It does not provide any key information or main point of the message. Therefore, the correct answer is false.Rate this question:
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- 26.
Lawrence has been asked to learn how many cars drive by a specific location that his company is considering for a new restaurant. Probably the most useful way to research this information would be by
- A.
Searching manually.
- B.
Searching electronically.
- C.
Investigating primary sources.
- D.
Experimenting scientifically.
Correct Answer
C. Investigating primary sources.Explanation
The most useful way for Lawrence to research the number of cars driving by a specific location for his company's new restaurant would be by investigating primary sources. Primary sources refer to original documents or firsthand accounts that provide direct evidence or information. In this case, Lawrence would need to gather data from sources such as traffic reports, government records, or surveys conducted specifically for this purpose. This method would provide accurate and reliable information about the number of cars passing by the location, helping Lawrence make an informed decision for the new restaurant.Rate this question:
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- 27.
Which sentence best emphasizes the attorney?
- A.
The closing arguments were delivered by the attorney.
- B.
Because the attorney is ready, she will give her closing arguments today.
- C.
Before the trial resumed, the attorney practiced for her closing arguments.
- D.
The attorney delivered the closing arguments.
Correct Answer
D. The attorney delivered the closing arguments.Explanation
This sentence best emphasizes the attorney because it directly states that the attorney delivered the closing arguments.Rate this question:
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- 28.
Which of the following is an example of using a formal research method?
- A.
Ian talks with his boss to decide what items to include on the meeting agenda.
- B.
Lynne uses various Internet search tools to find information about reducing spam.
- C.
Ben looks in the company files for copies of minutes from previous meetings.
- D.
Alexandra calls a few of her colleagues to find out how they feel about carpooling.
Correct Answer
B. Lynne uses various Internet search tools to find information about reducing spam.Explanation
Lynne using various Internet search tools to find information about reducing spam is an example of using a formal research method. This is because she is systematically gathering information using specific tools (Internet search tools) to investigate a particular topic (reducing spam). Formal research methods involve following a structured approach to collect and analyze data in order to answer a research question or solve a problem, which aligns with Lynne's approach in this scenario.Rate this question:
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- 29.
Which of the following is a stylistic device for emphasizing important ideas?
- A.
Underscoring, italicizing, or boldfacing important information
- B.
Placing the important idea in a simple sentence or an independent clause
- C.
Using a different color font for important information
- D.
All of the above
Correct Answer
B. Placing the important idea in a simple sentence or an independent clauseExplanation
Placing the important idea in a simple sentence or an independent clause is a stylistic device for emphasizing important ideas because it allows the reader to easily identify and understand the main point. By using a simple sentence or an independent clause, the writer is able to isolate the important idea and give it prominence. This technique helps to draw attention to the key message and make it stand out from the rest of the text.Rate this question:
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- 30.
Each and every, midway between, and personal opinion are all examples of
- A.
Redundancies
- B.
Compound prepositions
- C.
Long lead-ins
- D.
Opening fillers
Correct Answer
A. RedundanciesExplanation
The given answer "redundancies" is correct because the examples provided, "each and every," "midway between," and "personal opinion," all contain unnecessary repetition of words or ideas. Redundancies occur when unnecessary words or phrases are used, which can make the sentence longer or more confusing. In this case, the words "each" and "every" essentially convey the same meaning, "midway" already implies being between two points, and "personal" is already implied when expressing an opinion. Therefore, these examples demonstrate redundancies in language usage.Rate this question:
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- 31.
Most readability formulas measure
- A.
The number of long words
- B.
Sentence length
- C.
The number of trite expressions
- D.
The number of long words and sentence length
Correct Answer
D. The number of long words and sentence lengthExplanation
This question asks about what most readability formulas measure. Readability formulas are used to assess the readability of a text and determine how easy or difficult it is to read. Two common factors that these formulas consider are the number of long words and the length of sentences. By analyzing these aspects, readability formulas can estimate the level of comprehension required to understand a text. Therefore, the correct answer is "the number of long words and sentence length."Rate this question:
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- 32.
Suzanne is sending a letter to a client. Before sending it, she wants to make sure that she has made her point in the fewest possible words. What is Suzanne checking for?
- A.
Conciseness
- B.
Format
- C.
Clarity
- D.
Vigor
Correct Answer
A. ConcisenessExplanation
Suzanne is checking for conciseness in her letter. This means she wants to make sure that she has expressed her point using the fewest possible words. By doing so, Suzanne aims to make her letter clear and to the point, avoiding any unnecessary or excessive information.Rate this question:
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- 33.
Which of the following is an advantage of writing concisely?
- A.
Concise messages are easier to comprehend than wordy messages.
- B.
Concise messages are more persuasive.
- C.
Concise messages are less emphatic than wordy messages.
- D.
All of the above are advantages of writing concisely.
Correct Answer
A. Concise messages are easier to comprehend than wordy messages.Explanation
Writing concisely is advantageous because it makes messages easier to comprehend. When information is presented in a concise manner, it eliminates unnecessary details and focuses on the main points, making it easier for the reader to understand the message quickly and efficiently. This can be particularly important in professional or academic settings where time is limited, and clear communication is crucial. Concise writing also helps to avoid confusion and ensures that the main ideas are communicated effectively.Rate this question:
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- 34.
Long sentences and long words cause the Fog Index of a document to decrease.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Long sentences and long words actually increase the Fog Index of a document, not decrease it. The Fog Index measures the readability of a text by taking into account the average sentence length and the percentage of words with three or more syllables. Longer sentences and words result in a higher Fog Index, indicating that the text is more difficult to read and comprehend. Therefore, the correct answer is False.Rate this question:
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- 35.
Which of the following represents the best business writing?
- A.
Because the property title is now free and clear, you have our grateful thanks.
- B.
We are at this point in time unable to fill your complete order.
- C.
There are three issues that will be made perfectly clear at a later date.
- D.
Your plane leaves San Jose at 9 a.m., PST, and arrives in Atlanta at 5 p.m., EST.
Correct Answer
D. Your plane leaves San Jose at 9 a.m., PST, and arrives in Atlanta at 5 p.m., EST.Explanation
The given sentence represents the best business writing because it is clear, concise, and provides specific information about the departure and arrival times of the plane. It uses accurate time zone abbreviations (PST and EST) and provides the necessary details for the reader to understand the schedule. The other options have issues such as wordiness, ambiguity, or lack of clarity, making them less effective in conveying the intended message in a business context.Rate this question:
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- 36.
Strive to keep the Fog Index of your business writing in the 8-12 grade-level range.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that it is desirable to maintain a Fog Index (a measure of readability) between the 8th and 12th grade level for business writing. This means that the writing should be easily understandable by individuals with a middle to high school education. By keeping the Fog Index within this range, the writer can ensure that their message is clear and accessible to a wide range of readers.Rate this question:
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- 37.
One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that when revising a message, it is important to assess its clarity to ensure that the meaning is immediately understood. This is crucial because if the message is not clear, it can lead to confusion and miscommunication. By assessing the clarity of the message, the writer can make necessary adjustments to make it more understandable to the audience.Rate this question:
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- 38.
One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
- A.
Clarity
- B.
Conciseness
- C.
Vigor
- D.
Punctuation
Correct Answer
A. ClarityExplanation
Clarity is the correct answer because when revising a message, it is important to ensure that the message is clear and easily understood by the reader. This involves checking for any confusing or ambiguous language, organizing the information in a logical manner, and making sure that the main points are effectively communicated. By testing the clarity of the message, the writer can ensure that their intended meaning is being conveyed to the reader without any potential misunderstandings.Rate this question:
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- 39.
Probably the most useful word processing editing tool for collaborative writing is ____. This tool makes it possible to point out problematic passages or errors, ask or answer questions, and share ideas without changing or adding text.
- A.
Insert Comments
- B.
Track Changes
- C.
Print Document
- D.
Find and Replace
Correct Answer
A. Insert CommentsExplanation
Insert Comments is the most useful word processing editing tool for collaborative writing because it allows users to provide feedback, ask questions, and share ideas without directly changing or adding text. This feature is particularly helpful for collaborative writing as it allows multiple users to easily communicate and make suggestions without altering the original content.Rate this question:
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- 40.
Carmelita is part of a team that will be preparing a presentation to employees about new benefit options. What will her team likely do the first time they meet?
- A.
Brainstorm for ideas.
- B.
Begin their research.
- C.
Start preparing PowerPoint slides.
- D.
All of the above.
Correct Answer
A. Brainstorm for ideas.Explanation
The first time Carmelita's team meets, they will likely brainstorm for ideas. This is because they need to generate different options and suggestions for the new benefit options presentation. Starting with a brainstorming session allows the team members to share their thoughts, ideas, and perspectives, fostering creativity and collaboration. Research and preparing PowerPoint slides usually come after the brainstorming phase, once the team has a clear direction and ideas to work with. Therefore, the correct answer is brainstorm for ideas.Rate this question:
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- 41.
In team writing projects, team members usually work most closely together during Phase 2, the writing phase.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
In team writing projects, team members usually work most closely together during Phase 2, the writing phase. False.Rate this question:
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- 42.
Anticipating the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Understanding the audience is crucial for effective communication. By anticipating the audience, a communicator can tailor their message to suit their needs and preferences. This includes determining what aspects to emphasize, using a tone and language that resonates with the audience, and presenting convincing arguments. By doing so, the communicator increases the chances of successfully conveying their message and achieving the desired outcome. Therefore, the statement is true.Rate this question:
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- 43.
The best communication channel to use when group interaction is important but group members are geographically dispersed is a
- A.
Fax
- B.
Videoconference or teleconference
- C.
Memo
- D.
Report
Correct Answer
B. Videoconference or teleconferenceExplanation
When group interaction is important but group members are geographically dispersed, the best communication channel to use is a videoconference or teleconference. This allows for real-time communication and interaction among group members, regardless of their physical locations. Fax, memo, and report are not suitable options as they do not facilitate immediate group interaction and may not effectively convey the necessary information to all members in a timely manner.Rate this question:
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- 44.
You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
- A.
Please give us your feedback about your online ordering experience.
- B.
You claim that your order arrived with two damaged items.
- C.
We cannot process your order until we receive your credit card number.
- D.
Turn in your sales figures by Monday.
Correct Answer
A. Please give us your feedback about your online ordering experience.Explanation
The sentence "Please give us your feedback about your online ordering experience" has the best choice of wording because it is polite and courteous. It uses the word "please" to make a request, and it focuses on the customer's experience rather than making a claim or demanding information. This sentence shows a positive and customer-centric approach to communication.Rate this question:
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- 45.
Jake is responding to a customers question that was sent to him via e-mail. What is the very first thing Jake should do?
- A.
Hit the "Reply" button.
- B.
Determine the purpose of the message he will send as a response.
- C.
Start composing his reply.
- D.
Conduct any necessary research
Correct Answer
B. Determine the purpose of the message he will send as a response.Explanation
Jake should determine the purpose of the message he will send as a response before taking any further action. This is important because understanding the purpose will help him craft an appropriate and effective response to the customer's question. It will also ensure that Jake addresses the customer's needs and concerns accurately, leading to a more satisfactory resolution. Only after determining the purpose should Jake proceed with composing his reply, conducting any necessary research, and hitting the "Reply" button.Rate this question:
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- 46.
Employee evaluations should contain
- A.
An assessment of traits such as a persons reliability.
- B.
Negative statements about the employee even if they cannot be substantiated.
- C.
Information about specific incidents, such as "working effectively with a team to produce a ten-page proposal."
- D.
All of the above.
Correct Answer
C. Information about specific incidents, such as "working effectively with a team to produce a ten-page proposal."Explanation
Employee evaluations should contain information about specific incidents, such as "working effectively with a team to produce a ten-page proposal." This is because specific incidents provide concrete examples of an employee's performance and accomplishments, allowing for a more accurate and fair evaluation. Assessing traits like reliability is subjective and may not provide clear evidence of an employee's abilities. Including negative statements about the employee without substantiation can be unfair and potentially damaging. Therefore, the most appropriate option is to include information about specific incidents in employee evaluations.Rate this question:
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- 47.
You will see a decrease in your energy usage immediately is an example of a receiver-focused sentence.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement "You will see a decrease in your energy usage immediately" is an example of a receiver-focused sentence. This means that the emphasis is on the person receiving the message or experiencing the decrease in energy usage. The sentence suggests that the individual will directly observe a reduction in their energy consumption. Therefore, the statement aligns with the characteristics of a receiver-focused sentence.Rate this question:
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- 48.
Which of the following statements about the 3-´-3 writing process is most accurate?
- A.
Experienced writers usually spend the most time on the first phase of the writing process.
- B.
The steps of the writing process must always be followed in order.
- C.
The 3-´-3 writing process is useful only for longer, more complex documents.
- D.
The writer decides whether a document achieves its purpose in the third phase of the writing process.
Correct Answer
D. The writer decides whether a document achieves its purpose in the third phase of the writing process.Explanation
The 3-´-3 writing process is a method used by writers to effectively plan, draft, and revise their documents. While it is true that experienced writers may spend a significant amount of time in the first phase, which involves prewriting and brainstorming, it is not accurate to say that they spend the most time on it. The steps of the writing process do not necessarily have to be followed in a specific order, as writers may go back and forth between different phases. Additionally, the 3-´-3 writing process can be applied to documents of various lengths and complexity. The most accurate statement is that the writer decides whether a document achieves its purpose in the third phase, which is the revision and editing phase.Rate this question:
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- 49.
One advantage of the indirect pattern is that it respects the feelings of the reader.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The indirect pattern of communication is designed to be more considerate of the reader's emotions and feelings. By using this pattern, the writer can convey their message in a more tactful and diplomatic way, avoiding direct confrontation or potentially hurtful language. This approach shows respect for the reader's emotions and can help maintain a positive relationship between the writer and the reader.Rate this question:
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- 50.
Becca is writing a memo to her staff about new benefit options, and she is sure theyll be pleased with the news. Becca should use the
- A.
Indirect
- B.
Pivoting
- C.
Transitional
- D.
Direct
Correct Answer
B. PivotingExplanation
Becca should use the "pivoting" approach in her memo to her staff about new benefit options. This means that instead of directly presenting the information, she should start by addressing any concerns or issues the staff may have and then gradually transition to the new benefits. This approach allows Becca to effectively communicate the positive news while also addressing any potential resistance or skepticism from her staff.Rate this question:
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Mar 21, 2023Quiz Edited by
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Mar 18, 2012Quiz Created by
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