Caot 32 Exam1 Questions 97+

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E-mail messages and memos are standard forms of communication within organizations that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.
- True
- False

About This Quiz

It is proper to have a good chain of communication within an organization as this ensures that things are done in a timely manner and there is little confusion when it comes to duties and responsibilities. The quiz below is designed to help you in the Caot 32 Exam1 Questions 97+. Try it!

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2.

One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.
- True
- False
Correct Answer

A. True

Explanation

Assessing the clarity of your message is an important task during the revision process to ensure that the meaning of your message is easily understood by the audience. This involves checking if the language, organization, and structure of the message are clear and concise. By doing so, you can make necessary adjustments to improve the clarity and effectiveness of your communication. Therefore, the statement "One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood" is true.

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3.

One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
- Clarity
- Conciseness
- Vigor
- Punctuation
Correct Answer

A. Clarity

Explanation

Clarity is the correct answer because when revising a message, it is important to ensure that the message is clear and easily understood by the reader. This involves checking for any confusing or ambiguous language, organizing the information in a logical manner, and making sure that the main points are effectively communicated. By testing the clarity of the message, the writer can ensure that their intended meaning is being conveyed to the reader without any potential misunderstandings.

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4.

Anticipating the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.
- True
- False
Correct Answer

A. True

Explanation

Understanding the audience is crucial for effective communication. By anticipating the audience, a communicator can tailor their message to suit their needs and preferences. This includes determining what aspects to emphasize, using a tone and language that resonates with the audience, and presenting convincing arguments. By doing so, the communicator increases the chances of successfully conveying their message and achieving the desired outcome. Therefore, the statement is true.

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5.

E-mail messages should be written using standard caps and lowercase letters.
- True
- False
Correct Answer

A. True

Explanation

E-mail messages should be written using standard caps and lowercase letters to ensure clarity and professionalism. Using all uppercase letters can be perceived as shouting or aggressive, while using all lowercase letters can appear lazy or unprofessional. Standard caps and lowercase letters help maintain a clear and professional tone in e-mail communication.

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6.

Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences.
- True
- False
Correct Answer

A. True

Explanation

Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences. This means that the main sentence presents the main idea or topic of the paragraph, and the supporting sentences provide additional information or evidence to support that main idea. This structure allows for a clear and organized presentation of ideas, making it easier for the reader to understand the main point of the paragraph. Therefore, the statement that paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences is true.

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7.

One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.
- True
- False
Correct Answer

A. True

Explanation

The explanation for the given correct answer is that when revising a message, it is important to assess its clarity to ensure that the meaning is immediately understood. This is crucial because if the message is not clear, it can lead to confusion and miscommunication. By assessing the clarity of the message, the writer can make necessary adjustments to make it more understandable to the audience.

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8.

You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
- Please give us your feedback about your online ordering experience.
- You claim that your order arrived with two damaged items.
- We cannot process your order until we receive your credit card number.
- Turn in your sales figures by Monday.
Correct Answer

A. Please give us your feedback about your online ordering experience.

Explanation

The sentence "Please give us your feedback about your online ordering experience" has the best choice of wording because it is polite and courteous. It uses the word "please" to make a request, and it focuses on the customer's experience rather than making a claim or demanding information. This sentence shows a positive and customer-centric approach to communication.

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9.

You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?
- Please give us your feedback about your online ordering experience.
- You claim that your order arrived with two damaged items.
- We cannot process your order until we receive your credit card number.
- Turn in your sales figures by Monday.
Correct Answer

A. Please give us your feedback about your online ordering experience.

Explanation

The sentence "Please give us your feedback about your online ordering experience" has the best choice of wording because it is polite and positive, inviting the customer to share their feedback in a courteous manner.

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10.

Clauses beginning with that, which, and who can often be shortened without loss of clarity.
- True
- False
Correct Answer

A. True

Explanation

Clauses beginning with "that, which, and who" can be shortened without losing clarity.

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11.

The following sentence contains a verb that has been converted to a noun: Hannah performed an analysis of the March sales figures.
- True
- False
Correct Answer

A. True

Explanation

The sentence contains the noun "analysis," which is derived from the verb "analyze." In this sentence, "analysis" functions as the direct object of the verb "performed." Therefore, the verb "analyze" has been converted to a noun in this sentence.

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12.

Opening fillers, long lead-ins, compound prepositions, and redundancies all make business documents wordier.
- True
- False
Correct Answer

A. True

Explanation

Opening fillers, long lead-ins, compound prepositions, and redundancies all contribute to making business documents wordier. These elements add unnecessary length and complexity to the writing, which can make it more difficult for the reader to understand and follow. Therefore, it is true that these factors make business documents wordier.

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13.

A companys annual report describes the companys efforts to improve the environment. The primary purpose of this report is to ____; the secondary purpose is to ____.
- Inform; promote goodwill
- Persuade; inform
- Inform; persuade
- Promote goodwill; persuade
Correct Answer

A. Inform; promote goodwill

Explanation

The primary purpose of the company's annual report is to inform stakeholders about the company's efforts to improve the environment. This includes providing detailed information about the initiatives, projects, and progress made by the company in this area. The secondary purpose is to promote goodwill, which means that the report aims to enhance the company's reputation and build positive relationships with stakeholders by showcasing its commitment to environmental sustainability.

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14.

The best communication channel to use when group interaction is important but group members are geographically dispersed is a
- Fax
- Videoconference or teleconference
- Memo
- Report
Correct Answer

A. Videoconference or teleconference

Explanation

When group interaction is important but group members are geographically dispersed, the best communication channel to use is a videoconference or teleconference. This allows for real-time communication and interaction among group members, regardless of their physical locations. Fax, memo, and report are not suitable options as they do not facilitate immediate group interaction and may not effectively convey the necessary information to all members in a timely manner.

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15.

Todays advanced spell checkers are capable of identifying all spelling errors.
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that today's advanced spell checkers are capable of identifying all spelling errors. However, this is not true. While advanced spell checkers have improved over time, they are not perfect and can still miss certain spelling errors. Therefore, the answer is false.

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16.

Travis is writing a letter that will turn down a job applicant for a position. He should use the direct pattern.
- True
- False
Correct Answer

A. False

Explanation

Travis should not use the direct pattern when turning down a job applicant for a position. The direct pattern is typically used for delivering positive or neutral news, while the indirect pattern is more appropriate for delivering negative news such as rejecting a job application. In the indirect pattern, the writer starts with a buffer, provides reasons for the decision, and ends with a positive or neutral closing. Therefore, the correct answer is False.

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17.

Suzanne is sending a letter to a client. Before sending it, she wants to make sure that she has made her point in the fewest possible words. What is Suzanne checking for?
- Conciseness
- Format
- Clarity
- Vigor
Correct Answer

A. Conciseness

Explanation

Suzanne is checking for conciseness in her letter. This means she wants to make sure that she has expressed her point using the fewest possible words. By doing so, Suzanne aims to make her letter clear and to the point, avoiding any unnecessary or excessive information.

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18.

One advantage of the indirect pattern is that it respects the feelings of the reader.
- True
- False
Correct Answer

A. True

Explanation

The indirect pattern of communication is designed to be more considerate of the reader's emotions and feelings. By using this pattern, the writer can convey their message in a more tactful and diplomatic way, avoiding direct confrontation or potentially hurtful language. This approach shows respect for the reader's emotions and can help maintain a positive relationship between the writer and the reader.

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19.

A routine e-mail message or memo that requests information should begin by
- Requesting the information without providing elaborate explanations and justifications.
- Giving the reasons for the request.
- Giving the date a response is needed.
- Introducing the writer by name and title.
Correct Answer

A. Requesting the information without providing elaborate explanations and justifications.

Explanation

When requesting information in a routine e-mail message or memo, it is more effective to begin by simply requesting the information without providing elaborate explanations and justifications. This approach allows the recipient to quickly understand the purpose of the message and provide the requested information without being overwhelmed by unnecessary details. By avoiding lengthy explanations and justifications, the message remains concise and focused, facilitating a prompt response.

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20.

Which of the following sentences is free of opening fillers, redundancies, or compound prepositions?
- There are several reasons that our company should go public.
- Our company should go public for several reasons.
- Due to the fact that we need to raise money, our company should go public.
- It is perfectly clear that our company should go public.
Correct Answer

A. Our company should go public for several reasons.

Explanation

The answer "Our company should go public for several reasons." is free of opening fillers, redundancies, or compound prepositions. It is a concise and straightforward sentence that states the main idea without any unnecessary phrases or wordiness.

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21.

Because e-mail messages are informal, they will never require research beforehand.
- True
- False
Correct Answer

A. False

Explanation

The given statement is false. While e-mail messages can be informal, they are not always devoid of research. Depending on the content of the message, it may still require research beforehand. For example, if the e-mail is related to a professional or academic topic, it is important to gather relevant information and facts before composing the message. Therefore, it is incorrect to assume that e-mail messages will never require research beforehand.

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22.

Most experts recommend that writers should attempt to produce error-free first drafts of their documents.
- True
- False
Correct Answer

A. False

Explanation

The given statement is false. Most experts do not recommend attempting to produce error-free first drafts. Instead, they suggest focusing on getting ideas down on paper and revising and editing later. Writing a perfect first draft can hinder creativity and slow down the writing process. It is more important to get thoughts and ideas out initially and then refine and polish the document through revisions.

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23.

Long sentences and long words cause the Fog Index of a document to decrease.
- True
- False
Correct Answer

A. False

Explanation

Long sentences and long words actually increase the Fog Index of a document, not decrease it. The Fog Index measures the readability of a text by taking into account the average sentence length and the percentage of words with three or more syllables. Longer sentences and words result in a higher Fog Index, indicating that the text is more difficult to read and comprehend. Therefore, the correct answer is False.

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24.

Probably the most useful word processing editing tool for collaborative writing is ____. This tool makes it possible to point out problematic passages or errors, ask or answer questions, and share ideas without changing or adding text.
- Insert Comments
- Track Changes
- Print Document
- Find and Replace
Correct Answer

A. Insert Comments

Explanation

Insert Comments is the most useful word processing editing tool for collaborative writing because it allows users to provide feedback, ask questions, and share ideas without directly changing or adding text. This feature is particularly helpful for collaborative writing as it allows multiple users to easily communicate and make suggestions without altering the original content.

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25.

Placing the main idea first or last in a sentence is a good way to emphasize it.
- True
- False
Correct Answer

A. True

Explanation

Placing the main idea first or last in a sentence is a good way to emphasize it. This is because the beginning and end of a sentence are the positions that readers tend to pay the most attention to. By placing the main idea in one of these positions, it stands out and is more likely to be noticed and remembered by the reader. This technique is commonly used in writing to highlight important information and make it more impactful.

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26.

Each step in a procedure should begin with an active verb in the command (imperative) mode.
- True
- False
Correct Answer

A. True

Explanation

This statement is true because using active verbs in the command (imperative) mode helps to clearly communicate the action that needs to be taken in each step of a procedure. Active verbs give clear instructions and leave no room for ambiguity or confusion. They also help to maintain a consistent tone and style throughout the procedure.

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27.

Instant messaging (IM) should not be used professionally.
- True
- False
Correct Answer

A. False

Explanation

The given statement is "Instant messaging (IM) should not be used professionally." The correct answer is False. This means that instant messaging can be used professionally. Instant messaging can be a convenient and efficient way to communicate in a professional setting. It allows for quick and direct communication, which can be useful for collaboration, sharing information, and making decisions in real-time. However, it is important to use proper etiquette and professionalism when using instant messaging in a professional context.

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28.

The first ATM opened near London in 1967 is an example of an independent clause.
- True
- False
Correct Answer

A. True

Explanation

The statement "The first ATM opened near London in 1967" is a complete sentence that expresses a clear thought and can stand alone as a sentence. It has a subject ("The first ATM") and a verb ("opened"), making it an independent clause. Therefore, the given answer, "True," is correct.

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29.

Strive to keep the Fog Index of your business writing in the 8-12 grade-level range.
- True
- False
Correct Answer

A. True

Explanation

The statement suggests that it is desirable to maintain a Fog Index (a measure of readability) between the 8th and 12th grade level for business writing. This means that the writing should be easily understandable by individuals with a middle to high school education. By keeping the Fog Index within this range, the writer can ensure that their message is clear and accessible to a wide range of readers.

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30.

Jake is responding to a customers question that was sent to him via e-mail. What is the very first thing Jake should do?
- Hit the "Reply" button.
- Determine the purpose of the message he will send as a response.
- Start composing his reply.
- Conduct any necessary research
Correct Answer

A. Determine the purpose of the message he will send as a response.

Explanation

Jake should determine the purpose of the message he will send as a response before taking any further action. This is important because understanding the purpose will help him craft an appropriate and effective response to the customer's question. It will also ensure that Jake addresses the customer's needs and concerns accurately, leading to a more satisfactory resolution. Only after determining the purpose should Jake proceed with composing his reply, conducting any necessary research, and hitting the "Reply" button.

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31.

Blank space in a document can enhance comprehension.
- True
- False
Correct Answer

A. True

Explanation

Blank space in a document can enhance comprehension because it helps to create visual clarity and organization. When there is enough white space around text or images, it allows the reader's eyes to rest and focus on the content more easily. It also helps to separate different sections or elements, making it easier to navigate and understand the information presented. Additionally, white space can improve the overall aesthetics of a document, making it more visually appealing and inviting to read.

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32.

Which of the following sentences does not contain a verb that has been converted into a noun?
- The task force made a recommendation to start a recycling program.
- Our supervisor made a decision to eliminate overtime.
- The jury concluded that the defendant was guilty.
- The accountant will perform an analysis of the quarters financial statements.
Correct Answer

A. The jury concluded that the defendant was guilty.

Explanation

The sentence "The jury concluded that the defendant was guilty" does not contain a verb that has been converted into a noun. The word "concluded" is a verb in its original form, and it is not being used as a noun in this sentence. The other sentences contain verbs that have been converted into nouns: "recommendation" (from "recommend"), "decision" (from "decide"), and "analysis" (from "analyze").

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33.

One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.
- Clarity
- Conciseness
- Vigor
- Punctuation
Correct Answer

A. Clarity

Explanation

In the revision process, testing the clarity of your message is essential to ensure that it will be easily understood by the reader. This involves reviewing the content and structure of your writing to eliminate any confusion or ambiguity. By focusing on clarity, you can ensure that your message is effectively communicated and that the reader will grasp your intended meaning without difficulty.

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34.

You will see a decrease in your energy usage immediately is an example of a receiver-focused sentence.
- True
- False
Correct Answer

A. True

Explanation

The given statement "You will see a decrease in your energy usage immediately" is an example of a receiver-focused sentence. This means that the emphasis is on the person receiving the message or experiencing the decrease in energy usage. The sentence suggests that the individual will directly observe a reduction in their energy consumption. Therefore, the statement aligns with the characteristics of a receiver-focused sentence.

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35.

The sentence After analyzing the balance sheet the auditor discussed her findings with the CEO is punctuated properly.
- True
- False
Correct Answer

A. False

Explanation

The sentence "After analyzing the balance sheet, the auditor discussed her findings with the CEO" is not punctuated properly. A comma is needed after "sheet" to separate the introductory phrase "After analyzing the balance sheet" from the main clause "the auditor discussed her findings with the CEO". This helps to clarify the sentence structure and improve readability.

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36.

The following is an example of effective business writing: Further instructions will follow when the undersigned is in receipt of them.
- True
- False
Correct Answer

A. False

Explanation

This statement is not an example of effective business writing because it is vague and lacks clarity. It does not provide specific information or instructions, making it difficult for the recipient to understand what is expected of them. Effective business writing should be clear, concise, and provide all necessary details to ensure understanding and successful communication.

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37.

Which of the following is the worst advice for e-mail users?
- Make sure the most significant information will show on the first screen of an e-mail message.
- To be most efficient, use e-mail to avoid personal contact.
- Use your electronic address book to store and access e-mail addresses of those you write to most frequently.
- Remember that e-mail messages you send at work represent you and your employer.
Correct Answer

A. To be most efficient, use e-mail to avoid personal contact.

Explanation

The worst advice for e-mail users is to be most efficient and use e-mail to avoid personal contact. This advice goes against the purpose of communication and building relationships. E-mail should not be used as a tool to avoid personal interaction, as it can lead to misunderstandings and lack of connection. It is important to use e-mail as a means of communication while still valuing personal contact and building strong relationships.

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38.

Free Information Available is an example of an effective, attention-getting subject line.
- True
- False
Correct Answer

A. False

Explanation

"Free Information Available" is not an effective, attention-getting subject line. This is because it does not create curiosity or interest in the reader. A more effective subject line would be one that is specific, intriguing, and highlights the value or benefit that the reader will receive by opening the email.

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39.

Which of the following is an example of using a formal research method?
- Ian talks with his boss to decide what items to include on the meeting agenda.
- Lynne uses various Internet search tools to find information about reducing spam.
- Ben looks in the company files for copies of minutes from previous meetings.
- Alexandra calls a few of her colleagues to find out how they feel about carpooling.
Correct Answer

A. Lynne uses various Internet search tools to find information about reducing spam.

Explanation

Lynne using various Internet search tools to find information about reducing spam is an example of using a formal research method. This is because she is systematically gathering information using specific tools (Internet search tools) to investigate a particular topic (reducing spam). Formal research methods involve following a structured approach to collect and analyze data in order to answer a research question or solve a problem, which aligns with Lynne's approach in this scenario.

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40.

Carmelita is part of a team that will be preparing a presentation to employees about new benefit options. What will her team likely do the first time they meet?
- Brainstorm for ideas.
- Begin their research.
- Start preparing PowerPoint slides.
- All of the above.
Correct Answer

A. Brainstorm for ideas.

Explanation

The first time Carmelita's team meets, they will likely brainstorm for ideas. This is because they need to generate different options and suggestions for the new benefit options presentation. Starting with a brainstorming session allows the team members to share their thoughts, ideas, and perspectives, fostering creativity and collaboration. Research and preparing PowerPoint slides usually come after the brainstorming phase, once the team has a clear direction and ideas to work with. Therefore, the correct answer is brainstorm for ideas.

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41.

I am responding to your letter of January 21 is a good example of frontloading the message at the beginning of a letter.
- True
- False
Correct Answer

A. False

Explanation

The statement suggests that "I am responding to your letter of January 21" is an example of frontloading the message at the beginning of a letter. However, this is incorrect. Frontloading refers to placing the most important information at the beginning of a message, but in this case, the statement is simply stating the context or reason for the response. It does not provide any key information or main point of the message. Therefore, the correct answer is false.

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42.

Which of the following statements is most accurate?
- Headings can help a reader separate major ideas from details.
- Headings are used only in reports.
- Graphic techniques such as underlining, bold type, and italics should be avoided in professional business messages.
- To save room, avoid blank space in a document.
Correct Answer

A. Headings can help a reader separate major ideas from details.

Explanation

Headings can help a reader separate major ideas from details. This statement is the most accurate because headings are commonly used in various types of documents, such as reports, articles, essays, and presentations, to organize and structure the content. Headings provide a clear hierarchy and allow readers to quickly grasp the main points and locate specific information within the text. By separating major ideas from details, headings enhance readability and facilitate comprehension.

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43.

Because they are shorter, concise messages are easier to write than longer ones.
- True
- False
Correct Answer

A. False

Explanation

The given statement suggests that shorter, concise messages are easier to write than longer ones. However, this statement is false. Writing shorter, concise messages can actually be more challenging as it requires careful selection of words and efficient communication of ideas. Longer messages, on the other hand, provide more room for elaboration and explanation. Therefore, the correct answer is false.

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44.

Employee evaluations should contain
- An assessment of traits such as a persons reliability.
- Negative statements about the employee even if they cannot be substantiated.
- Information about specific incidents, such as "working effectively with a team to produce a ten-page proposal."
- All of the above.
Correct Answer

A. Information about specific incidents, such as "working effectively with a team to produce a ten-page proposal."

Explanation

Employee evaluations should contain information about specific incidents, such as "working effectively with a team to produce a ten-page proposal." This is because specific incidents provide concrete examples of an employee's performance and accomplishments, allowing for a more accurate and fair evaluation. Assessing traits like reliability is subjective and may not provide clear evidence of an employee's abilities. Including negative statements about the employee without substantiation can be unfair and potentially damaging. Therefore, the most appropriate option is to include information about specific incidents in employee evaluations.

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45.

Gavin is writing to a customer to deny the customers request to cancel her health club membership early. Gavin should write the letter using the
- Direct pattern
- Geographical pattern
- Indirect pattern
- Chronological pattern
Correct Answer

A. Indirect pattern

Explanation

The indirect pattern is the most appropriate choice for Gavin to use when writing the letter to deny the customer's request to cancel her health club membership early. This pattern allows Gavin to soften the blow and deliver the bad news in a more tactful and diplomatic manner. By using the indirect pattern, Gavin can start the letter with a buffer or a positive statement, then provide a clear and logical explanation for denying the request, and finally end the letter with a positive or forward-looking statement to maintain a good relationship with the customer. This approach helps to minimize any negative impact on the customer and maintain goodwill.

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46.

Which sentence best emphasizes the attorney?
- The closing arguments were delivered by the attorney.
- Because the attorney is ready, she will give her closing arguments today.
- Before the trial resumed, the attorney practiced for her closing arguments.
- The attorney delivered the closing arguments.
Correct Answer

A. The attorney delivered the closing arguments.

Explanation

This sentence best emphasizes the attorney because it directly states that the attorney delivered the closing arguments.

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47.

Which of the following is a stylistic device for emphasizing important ideas?
- Underscoring, italicizing, or boldfacing important information
- Placing the important idea in a simple sentence or an independent clause
- Using a different color font for important information
- All of the above
Correct Answer

A. Placing the important idea in a simple sentence or an independent clause

Explanation

Placing the important idea in a simple sentence or an independent clause is a stylistic device for emphasizing important ideas because it allows the reader to easily identify and understand the main point. By using a simple sentence or an independent clause, the writer is able to isolate the important idea and give it prominence. This technique helps to draw attention to the key message and make it stand out from the rest of the text.

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48.

To make your business messages concise, you should avoid which of the following?
- Fillers and compound prepositions
- Active-voice verbs
- Simple sentences
- All of the above
Correct Answer

A. Fillers and compound prepositions

Explanation

To make business messages concise, it is important to avoid fillers and compound prepositions. Fillers are unnecessary words or phrases that add no meaning to the message, while compound prepositions are longer phrases that can be replaced with simpler prepositions. By eliminating fillers and using simpler prepositions, the message becomes more direct and to the point. Active-voice verbs and simple sentences, on the other hand, are actually recommended for concise business messages as they make the message clearer and easier to understand.

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49.

Which of the following sentences is parallel?
- In my current position, I interact with customers, input orders, and am responsible for editing the monthly newsletter.
- Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations.
- Collecting, organizing, and documentation-these are important steps in researching a problem.
- The person we hire for this position should be flexible, reliable, and have good organization skills.
Correct Answer

A. Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations.

Explanation

The correct answer is "Our new CEOs objectives are to improve employee morale, to boost revenues, and to enhance community relations." This sentence is parallel because all three objectives are listed using the same grammatical structure, starting with the verb "to" followed by the infinitive form of the verb.

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Quiz Edited by
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Mar 18, 2012

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Caot 32 Exam1 Questions 97+

E-mail messages and memos are standard forms of communication within organizations that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.

Quiz Preview

One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.

One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

Anticipating the audience for a message helps a communicator determine what to emphasize, how to be convincing, and what words and tone to use.

E-mail messages should be written using standard caps and lowercase letters.

Paragraphs arranged in the direct plan begin with the main sentence, followed by supporting sentences.

One of the first revision tasks is assessing the clarity of your message to ensure that its meaning is immediately understood.

You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?

You want your writing to sound positive and courteous. Which of the following sentences has the best choice of wording?

Clauses beginning with that, which, and who can often be shortened without loss of clarity.

The following sentence contains a verb that has been converted to a noun: Hannah performed an analysis of the March sales figures.

Opening fillers, long lead-ins, compound prepositions, and redundancies all make business documents wordier.

A companys annual report describes the companys efforts to improve the environment. The primary purpose of this report is to ____; the secondary purpose is to ____.

The best communication channel to use when group interaction is important but group members are geographically dispersed is a

Todays advanced spell checkers are capable of identifying all spelling errors.

Travis is writing a letter that will turn down a job applicant for a position. He should use the direct pattern.

Suzanne is sending a letter to a client. Before sending it, she wants to make sure that she has made her point in the fewest possible words. What is Suzanne checking for?

One advantage of the indirect pattern is that it respects the feelings of the reader.

A routine e-mail message or memo that requests information should begin by

Which of the following sentences is free of opening fillers, redundancies, or compound prepositions?

Because e-mail messages are informal, they will never require research beforehand.

Most experts recommend that writers should attempt to produce error-free first drafts of their documents.

Long sentences and long words cause the Fog Index of a document to decrease.

Probably the most useful word processing editing tool for collaborative writing is ____. This tool makes it possible to point out problematic passages or errors, ask or answer questions, and share ideas without changing or adding text.

Placing the main idea first or last in a sentence is a good way to emphasize it.

Each step in a procedure should begin with an active verb in the command (imperative) mode.

Instant messaging (IM) should not be used professionally.

The first ATM opened near London in 1967 is an example of an independent clause.

Strive to keep the Fog Index of your business writing in the 8-12 grade-level range.

Jake is responding to a customers question that was sent to him via e-mail. What is the very first thing Jake should do?

Blank space in a document can enhance comprehension.

Which of the following sentences does not contain a verb that has been converted into a noun?

One of the first steps of the revision process is to test the ____ to make sure that your message will be immediately understood by the reader.

You will see a decrease in your energy usage immediately is an example of a receiver-focused sentence.

The sentence After analyzing the balance sheet the auditor discussed her findings with the CEO is punctuated properly.

The following is an example of effective business writing: Further instructions will follow when the undersigned is in receipt of them.

Which of the following is the worst advice for e-mail users?

Free Information Available is an example of an effective, attention-getting subject line.

Which of the following is an example of using a formal research method?

Carmelita is part of a team that will be preparing a presentation to employees about new benefit options. What will her team likely do the first time they meet?

I am responding to your letter of January 21 is a good example of frontloading the message at the beginning of a letter.

Which of the following statements is most accurate?

Because they are shorter, concise messages are easier to write than longer ones.

Employee evaluations should contain

Gavin is writing to a customer to deny the customers request to cancel her health club membership early. Gavin should write the letter using the

Which sentence best emphasizes the attorney?

Which of the following is a stylistic device for emphasizing important ideas?

To make your business messages concise, you should avoid which of the following?

Which of the following sentences is parallel?

A companys annual report describes the companys efforts to improve the environment. The primary purpose of this report is to ; the secondary purpose is to .