Guest Registration Cycle In Hotels Quiz!

9 Questions

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Hotel Quizzes & Trivia

Guest registration Cycle is all about storing guest or client's information for future reference at the time of reservation. In Hotels, the front office plays a vital role in keeping day to day records in chronological order. This quiz has been developed to test your knowledge about the registration process of hotels and different cycles. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    The preregistration process may involve all of the following except:
    • A. 

      Producing a registration card.

    • B. 

      Creating a guest folio.

    • C. 

      Settling the guest’s account.

    • D. 

      Assigning rooms and establishing rates.

  • 2. 
    Which of the following activities occurs before the guest arrives at the hotel?
    • A. 

      Registration

    • B. 

      Account posting

    • C. 

      Preregistration

    • D. 

      Check-in

  • 3. 
    The Ultra Hotel is a fully computerized property catering primarily to business travelers. To speed the check-in process, the vast majority of guests are preregistered by accessing information from:
    • A. 

      Guests at check-in.

    • B. 

      Reservation records.

    • C. 

      Registration records.

    • D. 

      Credit card companies.

  • 4. 
    Hotels are obligated under ___________ to take all travelers who ask to be guests.
    • A. 

      Tort law

    • B. 

      Common law

    • C. 

      The Civil Rights Act of 1964

    • D. 

      All of the above

  • 5. 
    Which of the following data will probably not be found in a registration record?
    • A. 

      Room status

    • B. 

      Room rate

    • C. 

      Method of payment

    • D. 

      Special services

  • 6. 
    Common law still governs hotel and guest relationships and business transactions in the United States.
    • A. 

      True

    • B. 

      False

  • 7. 
    Hotels should allow hotel records to be examined only by a police officer or a duly authorized official investigator.
    • A. 

      True

    • B. 

      False

  • 8. 
    Registration records provide information for the room rack slip, guest folio slip, information rack slip, POS charge status, housekeeping schedule, and guest history record.
    • A. 

      True

    • B. 

      False

  • 9. 
    Recording the guest’s departure date helps the hotel manage its rooms and revenue.
    • A. 

      True

    • B. 

      False

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