Section 2.1—quiz: Structure Of Communication

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Multiple-Choice Questions Choose the best answer to each question by circling the appropriate letter.

Questions and Answers

1.

Which of the following statements is an accurate description of communication?
- A.
  
  We communicate only when we want to communicate.
- B.
  
  Nonverbal communication is silent communication.
- C.
  
  Communication involves an active speaker and a passive listener.
- D.
  
  Most communication is nonverbal.
Correct Answer
D. Most communication is nonverbal.
2.

When communicating in an upward direction, you should:
- A.
  
  Put everything in writing.
- B.
  
  Communicate only when you have a formal appointment.
- C.
  
  Make an agenda.
- D.
  
  Go over your boss’s head if he or she is not immediately available.
Correct Answer
C. Make an agenda.
3.

When communicating in a downward direction, you should:
- A.
  
  Never put anything in writing.
- B.
  
  Let employees know you care about their feelings.
- C.
  
  React emotionally when someone brings you bad news.
- D.
  
  Tell employees not to talk to you about personal problems on company time.
Correct Answer
B. Let employees know you care about their feelings.
4.

Francine has spent the past half hour carefully writing a memo. She needs to provide her boss with the labor cost statistics for the past week and provide an explanation of why they were over budget and how she plans to get her budget back on track next week. What type of communication is she engaging in?
- A.
  
  Upward
- B.
  
  Downward
- C.
  
  Lateral
- D.
  
  Diagonal
Correct Answer
A. Upward
5.

Ken is the dining room manager. He is meeting this morning with the chief steward to discuss ways the servers and dish crew can adapt to the new kitchen remodeling plan while still providing superior service. What type of communication is he engaging in?
- A.
  
  Upward
- B.
  
  Downward
- C.
  
  Lateral
- D.
  
  Diagonal
Correct Answer
C. Lateral
6.

Listeners don’t hear the sender’s intended message because they interpret everything in relation to their perspective.
- A.
  
  Emotions
- B.
  
  Hidden agenda
- C.
  
  Projection
- D.
  
  Status
- E.
  
  Defensiveness
Correct Answer
B. Hidden agenda
7.

The listener assumes his or her own attitudes, assumptions, or beliefs are the same as the speakers.
- A.
  
  Projection
- B.
  
  Emotions
- C.
  
  Defensiveness
- D.
  
  Hidden agenda
- E.
  
  Status
Correct Answer
A. Projection
8.

The listener becomes angry, upset, anxious, or excited.
- A.
  
  Projection
- B.
  
  Emotions
- C.
  
  Defensiveness
- D.
  
  Hidden agenda
- E.
  
  Status
Correct Answer
B. Emotions

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Current Version
Mar 21, 2022

Quiz Edited by
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Mar 03, 2008

Quiz Created by
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Section 2.1—quiz: Structure Of Communication

Which of the following statements is an accurate description of communication?

When communicating in an upward direction, you should:

When communicating in a downward direction, you should:

Ken is the dining room manager. He is meeting this morning with the chief steward to discuss ways the servers and dish crew can adapt to the new kitchen remodeling plan while still providing superior service. What type of communication is he engaging in?

Listeners don’t hear the sender’s intended message because they interpret everything in relation to their perspective.

The listener assumes his or her own attitudes, assumptions, or beliefs are the same as the speakers.

The listener becomes angry, upset, anxious, or excited.