Multiple-Choice Questions Choose the best answer to each question by circling the appropriate letter.
Upward
Downward
Lateral
Diagonal
Never put anything in writing.
Let employees know you care about their feelings.
React emotionally when someone brings you bad news.
Tell employees not to talk to you about personal problems on company time.
Put everything in writing.
Communicate only when you have a formal appointment.
Make an agenda.
Go over your boss’s head if he or she is not immediately available.
We communicate only when we want to communicate.
Nonverbal communication is silent communication.
Communication involves an active speaker and a passive listener.
Most communication is nonverbal.
Projection
Emotions
Defensiveness
Hidden agenda
Status
Upward
Downward
Lateral
Diagonal
Emotions
Hidden agenda
Projection
Status
Defensiveness
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