Section 2.1—quiz: Structure Of Communication

1. The listener becomes angry, upset, anxious, or excited.

Projection

Emotions

Defensiveness

Hidden agenda

Status

2. Francine has spent the past half hour carefully writing a memo. She needs to provide her boss with the labor cost statistics for the past week and provide an explanation of why they were over budget and how she plans to get her budget back on track next week. What type of communication is she engaging in?

Upward

Downward

Lateral

Diagonal

3. When communicating in a downward direction, you should:

Never put anything in writing.

Let employees know you care about their feelings.

React emotionally when someone brings you bad news.

Tell employees not to talk to you about personal problems on company time.

4. When communicating in an upward direction, you should:

Put everything in writing.

Communicate only when you have a formal appointment.

Make an agenda.

Go over your boss’s head if he or she is not immediately available.

5. Which of the following statements is an accurate description of communication?

We communicate only when we want to communicate.

Nonverbal communication is silent communication.

Communication involves an active speaker and a passive listener.

Most communication is nonverbal.

6. The listener assumes his or her own attitudes, assumptions, or beliefs are the same as the speakers.

Projection

Emotions

Defensiveness

Hidden agenda

Status

7. Ken is the dining room manager. He is meeting this morning with the chief steward to discuss ways the servers and dish crew can adapt to the new kitchen remodeling plan while still providing superior service. What type of communication is he engaging in?

Upward

Downward

Lateral

Diagonal

8. Listeners don’t hear the sender’s intended message because they interpret everything in relation to their perspective.

Emotions

Hidden agenda

Projection

Status

Defensiveness