Section 1.5—quiz: Hotel Divisions And Departments

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Section 1.5quiz: Hotel Divisions And Departments

Section 1. 5—Quiz: Hotel Divisions and Departments


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Questions and Answers
  • 1. 
    Which of the following areas of a hotel has the greatest amount of guest contact?
    • A. 

      Reservations

    • B. 

      Housekeeping

    • C. 

      Front office

    • D. 

      Sales

  • 2. 
    In which of the following areas of a hotel are guests registered, assigned rooms, and checked out?
    • A. 

      Reservations

    • B. 

      Concierge

    • C. 

      Front office

    • D. 

      Sales

  • 3. 
    Which of the following areas of a hotel is led by a controller?
    • A. 

      telecommunications

    • B. 

      Marketing and sales

    • C. 

      Human resources

    • D. 

      Accounting

  • 4. 
    Concierge services are normally part of:
    • A. 

      The sales department.

    • B. 

      The reservations department.

    • C. 

      The rooms division.

    • D. 

      The food and beverage division.

  • 5. 
    Create an ad for the new restaurant menu
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 6. 
    Develop emergency procedures
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 7. 
    Meet and greet guests
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security

  • 8. 
    Administer health insurance benefits
    • A. 

      Rooms

    • B. 

      Food and beverage

    • C. 

      Marketing and sales

    • D. 

      Human resources

    • E. 

      Security