Telemarketing & Privacy Regulations Exam (tcpa)

10 Questions
Law Quizzes & Trivia
Sample Question

The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not “conducted to induce the purchase of goods or services”.

True

False

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Questions and Answers
  • 1. 
    The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not “conducted to induce the purchase of goods or services”.
    • A. 

      True

    • B. 

      False

  • 2. 
    The Telephone Consumer Protection Act bans auto-dialers/predictive dialers from placing call to any wireless (cell) numbers.
    • A. 

      True

    • B. 

      False

  • 3. 
    Under the TCPA a customer can give express consent for any auto-dialer/predictive dialer to call his/her wireless (cell) number.
    • A. 

      True

    • B. 

      False

  • 4. 
    It is permissible to call a customer who has stated that they do not wish to be called.
    • A. 

      True

    • B. 

      False

  • 5. 
    You are not permitted to call a customer who is on a Do Not Call restriction to encourage them to reverse their opt-out decision
    • A. 

      True

    • B. 

      False

  • 6. 
    It is permissible to do which of the following when speaking with a customer on the phone:
    • A. 

      Engage in threats

    • B. 

      Try to intimate the customer to pay

    • C. 

      Use profane or obscene language

    • D. 

      None of the above

  • 7. 
    Weber Olcese is required to record 100% of its call unless specifically requested not to by the customer.
    • A. 

      True

    • B. 

      False

  • 8. 
    Weber Olcese maintains call records which include which of the following:
    • A. 

      Number called

    • B. 

      Date of call

    • C. 

      Time of call

    • D. 

      All of the above

  • 9. 
    Weber Olcese's dialer system excludes which type of accounts from being called
    • A. 

      Accounts marked as C&D or DNC

    • B. 

      Accounts where the only phone number listed is a cell phone

    • C. 

      Accounts that are in the suit process

    • D. 

      All of the above

  • 10. 
    Weber Olcese's dialer system has which of the following restrictions programmed:
    • A. 

      Only calls between the hours of 8:00 am and 9:00 pm EST

    • B. 

      Only makes a maximum of 3 call attempts per day

    • C. 

      Only allows a maximum of 7 rings

    • D. 

      All of the above