3M071 Second Set
- 1.
What is the heart of the lodging operation?
- A.
The front desk
- B.
Houskeeping
- C.
Reservations
- D.
Guest services manager
Correct Answer
A. The front desk -
- 2.
When off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does not visit the CL establishements?
- A.
Security Forces
- B.
Fire Protection
- C.
Public Health
- D.
Contracting
Correct Answer
A. Security Forces -
- 3.
The commercial lodging (CL) authorization letter entitles duty status travelers with
- A.
Government meals.
- B.
The government rate.
- C.
Discounted meals.
- D.
Special rates.
Correct Answer
B. The government rate. -
- 4.
After a lodging reservation is made, nonavailability (NA) letters, when warranted, are issued no later than
- A.
One calendar day.
- B.
One business day.
- C.
The end of the stay.
- D.
The end of temporary duty (TDY).
Correct Answer
B. One business day. -
- 5.
Nonavailability (NA) letters for government lodging are not issued when
- A.
Temporary duty (TDY) is less than 24 hours.
- B.
Government-controlled lodging is occupied.
- C.
Temporary lodging facilities are occupied.
- D.
Business suites are occupied.
Correct Answer
A. Temporary duty (TDY) is less than 24 hours. -
- 6.
Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?
- A.
History
- B.
Flash Status
- C.
Blocking Worksheet
- D.
Guest Information Worksheet
Correct Answer
B. Flash Status -
- 7.
What Epitome Property Management Systems (PMS) feature is best for looking at "out-of-order" rooms?
- A.
History
- B.
Flash Status
- C.
Blocking Worksheet
- D.
Guest Information Worksheet
Correct Answer
C. Blocking Worksheet -
- 8.
How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?
- A.
Monthly
- B.
Weekly
- C.
Daily
- D.
Hourly
Correct Answer
C. Daily -
- 9.
Which report generated from the Epitome property database is not included on a Front Desk Backup report?
- A.
Guest Account Balance
- B.
Space Availability
- C.
Blocked Rooms
- D.
Night Audit
Correct Answer
D. Night Audit -
- 10.
The arrival report generated from the Epitome Property Management System (PMS) database is printed every
- A.
Four hours.
- B.
Two hours.
- C.
Hour.
- D.
Half hour.
Correct Answer
C. Hour. -
- 11.
What information is not given out for reservations made with commercial lodging (CL) for customers traveling on orders?
- A.
E-mail address of traveler
- B.
Temporary duty orders
- C.
Credit card information
- D.
Home address
Correct Answer
C. Credit card information -
- 12.
What must the guest be informed of at the time of reservations?
- A.
Room number
- B.
Availability of government meals
- C.
Place for commercial lodging (CL)
- D.
Local cancellation or no show policy
Correct Answer
D. Local cancellation or no show policy -
- 13.
Within how many minutes must check-in be completed for guests with reservations?
- A.
3
- B.
4
- C.
5
- D.
6
Correct Answer
A. 3 -
- 14.
Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?
- A.
15
- B.
20
- C.
25
- D.
30
Correct Answer
A. 15 -
- 15.
How much is the maximum allowed amount when doing cash refunds for lodging guests?
- A.
$250
- B.
$500
- C.
$750
- D.
$1,000
Correct Answer
B. $500 -
- 16.
When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?
- A.
Nonappropriated Fund accounting office (NAF AO)
- B.
General manager
- C.
Finance office
- D.
Flight chief
Correct Answer
A. Nonappropriated Fund accounting office (NAF AO) -
- 17.
One of the most important aspects of a shift change is the accountability of
- A.
The guests.
- B.
The change fund.
- C.
Work order requests.
- D.
Lost and found items for the day.
Correct Answer
B. The change fund. -
- 18.
Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?
- A.
20
- B.
15
- C.
10
- D.
5
Correct Answer
B. 15 -
- 19.
To which office should you refer a guest requesting storage of classified material?
- A.
Wing Safety
- B.
Anit-terrorism
- C.
Command Post
- D.
Bioenviromental
Correct Answer
C. Command Post -
- 20.
After how many days does lodging consult or turn in unclaimed high vaule items to Security Forces?
- A.
60
- B.
45
- C.
30
- D.
15
Correct Answer
C. 30 -
- 21.
After how many consecutive days of the "Do Not Disturb" sign being displayed on a lodging room door may management enter to ensure safety and security?
- A.
2
- B.
3
- C.
4
- D.
5
Correct Answer
B. 3 -
- 22.
Housekeeping should do deep cleaning items such as curtains and floor boards
- A.
Annually.
- B.
Semi-annually.
- C.
Quarterly.
- D.
Monthly.
Correct Answer
B. Semi-annually. -
- 23.
Which factor is the final determination on the means to sell sundry items?
- A.
Providing quality customer service
- B.
Availability of lodging staff
- C.
Layout of buildings
- D.
Inventory selection
Correct Answer
A. Providing quality customer service -
- 24.
Who ensures lodging guests have the option of purchasing sundry items?
- A.
Housekeeping manger
- B.
Housekeeping staff
- C.
General manager
- D.
Front desk staff
Correct Answer
C. General manager -
- 25.
When determining fair market price, which retailer would you not use for price comparison?
- A.
Commissary
- B.
Local grocery store
- C.
Other lodging operations
- D.
Army and Air Force Exchange Services (AAFES)
Correct Answer
C. Other lodging operations -
- 26.
Which term is used to describe pricing an item above the market when no alternative is available?
- A.
Price fixing
- B.
Price gouging
- C.
Fair market pricing
- D.
Alternative pricing
Correct Answer
B. Price gouging -
- 27.
Who prepares financial statements for lodging operations?
- A.
Nonappropriated fund accounting office (NAF AO)
- B.
Resource manger (RM)
- C.
General manager
- D.
Finance office
Correct Answer
A. Nonappropriated fund accounting office (NAF AO) -
- 28.
To facilitate budge completion, who provides the format for the income and expense (I&E) budget?
- A.
Comptroller
- B.
Resource manger (RM)
- C.
Force support squadron commander
- D.
Nonappropriated fund accounting office (NAF AO)
Correct Answer
D. Nonappropriated fund accounting office (NAF AO) -
- 29.
Who prepares the nonappropriated fund (NAF) income and expense (I&E) budget for the lodging operations?
- A.
Budget analyst
- B.
Lodging managers
- C.
Resource advisor (RA)
- D.
Resource manager (RM)
Correct Answer
B. Lodging managers -
- 30.
The responsibilities to ensure all base-level bills for lodging operations are paid lies with the
- A.
Nonappropriated fund accounting office (NAF AO)
- B.
Resource mangement flight chief (RMFC)
- C.
Air Force Personnel Center (AFPC)
- D.
Force support squadron commander
Correct Answer
A. Nonappropriated fund accounting office (NAF AO) -
- 31.
Which document is not required to substantiate a payment order?
- A.
E-mail confirmation
- B.
Receiving report
- C.
Vendor invoice
- D.
Contract
Correct Answer
A. E-mail confirmation -
- 32.
Which of the following is not a use for Air Force Form 2539, NAF Disbursement Request?
- A.
Make refunds
- B.
Registration fees
- C.
Internal Revenue Service payments
- D.
Payments to other government instrumentalities
Correct Answer
A. Make refunds -
- 33.
Lodging rates are not based on
- A.
Nonappropriated fund (NAF) cash flow budget
- B.
NAF capital requirements budget
- C.
Actual NAF income and expense (I&E)
- D.
Budgeted NAF I&E
Correct Answer
A. Nonappropriated fund (NAF) cash flow budget -
- 34.
Lodging rate request changes are normally submitted no later than
- A.
15 December
- B.
15 February
- C.
15 April
- D.
15 September
Correct Answer
B. 15 February -
- 35.
How many year(s) of the base lodging fund (BLF) consolidated files are included in a rate request change package?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
B. 2 -
- 36.
Who or which agency reviews all capital requirements for compliance with lodging standards?
- A.
Installation commander (CC)
- B.
Force Support Squadron commander (FSS CC)
- C.
Air Force Personnel Center/Nonappropriated Funds Division (AFPC/FMNF)
- D.
Air Force Personnel Center Lodging Branch Resource Section (AFPC/SVOL)
Correct Answer
D. Air Force Personnel Center Lodging Branch Resource Section (AFPC/SVOL) -
- 37.
Which agency is the final approval authority for rate package request?
- A.
Air Force Personnel Center Lodging Branch (AFPC/SVOL)
- B.
Air Force Personnel Center/Services Directorate (AFPC/SV)
- C.
Deputy Assistant Secretary of the Air Force for Cost and Economics (SAF/FMC)
- D.
United States Air Force/Directorate of Services Requirements Division (USAF/A1SR)
Correct Answer
C. Deputy Assistant Secretary of the Air Force for Cost and Economics (SAF/FMC) -
- 38.
General managers should participate in what meetings to ensure lodging's capital improvement requirements are adequately addressed?
- A.
Budget Working Committee
- B.
Nonappropriated Funds (NAF) Council
- C.
Essential Station Messing (ESM) Forum
- D.
Installation Quarters Improvement Committee
Correct Answer
D. Installation Quarters Improvement Committee -
- 39.
A project preparation package (PPP) is submitted to which office?
- A.
Contracting
- B.
Furnishing Management Office (FMO)
- C.
United States Air Force/Directorate of Services Requirements Division (USAF/A1SR)
- D.
Air Force Personnel Center/Services Directorate Operations Division Resource Section (AFPC/SVOLR)
Correct Answer
D. Air Force Personnel Center/Services Directorate Operations Division Resource Section (AFPC/SVOLR) -
- 40.
A project preparation project (PPP) is broken down into how many sections?
- A.
9
- B.
10
- C.
11
- D.
12
Correct Answer
B. 10 -
- 41.
Who is responsible for maintaining a record of all lodging inspections?
- A.
Housekeeping supervisor
- B.
General manager
- C.
Unit commander
- D.
Flight chief
Correct Answer
B. General manager -
- 42.
Housekeeping supervisors must perform "formal" room inspections of at least what percentage of all rooms every week?
- A.
2
- B.
3
- C.
4
- D.
5
Correct Answer
D. 5 -
- 43.
How long is documentation kept for "formal" room inspections housekeeping supervisors conduct?
- A.
One year
- B.
One quarter
- C.
One month
- D.
One week
Correct Answer
A. One year -
- 44.
How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?
- A.
Once a year
- B.
Once every six months
- C.
Once a quarter
- D.
Once a month
Correct Answer
C. Once a quarter -
- 45.
How often are evaluations for lodging accreditation conducted?
- A.
Annually
- B.
Every two years
- C.
Every three years
- D.
Every four years
Correct Answer
B. Every two years -
- 46.
What is the minimum passing score required to pass a lodging accreditation?
- A.
83 percent
- B.
85 percent
- C.
87 percent
- D.
89 percent
Correct Answer
B. 85 percent -
- 47.
What square footage per person does the lodging operation use to plan for all contingency operations?
- A.
100
- B.
75
- C.
50
- D.
25
Correct Answer
C. 50 -
- 48.
Who receive the highest consideration for on-base lodging over short-term temporary duty (TDY) personnel during emergency condidtions?
- A.
Long-term TDY personnel
- B.
Distinguished visitors
- C.
PCS families
- D.
Contractors
Correct Answer
A. Long-term TDY personnel -
- 49.
During a contingency, who must management coordinate with before planning any lodging assignments?
- A.
Force Support Squadron commander
- B.
Civil Engineer commander
- C.
Site commander
- D.
First Sergeant
Correct Answer
C. Site commander -
- 50.
In a deployed enviornment, quarters for senior officers should be located near
- A.
The flight line.
- B.
Security Forces.
- C.
The command post.
- D.
The dining facility.
Correct Answer
C. The command post. -
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Apr 17, 2017Quiz Edited by
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Mar 14, 2017Quiz Created by
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