3M071 Second Set

1. The Air Force survivor assistance program (AFSAP) must be responsive to the information needs of the...

Unit.

Media.

Public.

Family.

2. Which term is used to describe pricing an item above the market when no alternative is available?

Price fixing

Price gouging

Fair market pricing

Alternative pricing

3. Which person is the center figure of a dining-in?

President

Vice president

Mess officer

Escort officer

4. Where is the seat of honor for a distinguished visitor (DV) located within a staff car?

Rear driver side

Rear passenger side

Passenger middle seat

Front passenger seat

5. What must the guest be informed of at the time of reservations?

Room number

Availability of government meals

Place for commercial lodging (CL)

Local cancellation or no show policy

6. Which transport method is not authorized for movement for a deceased member's remains?

Commercial aircraft

Hearse or service car

Government aircraft

Personal vehicle

7. Within the force support squadron (FSS), who ensures qualified individuals fill each deployable unit type code (UTC) position assigned to the unit?

Flight chief

Activity manager

Unit deployment manager (UDM)

Resource manager (RM)

8. Within how many hours should training be completed once you are identified as a family affairs representative (FAR)?

12

24

36

48

9. What is the minimum passing score required to pass a lodging accreditation?

83 percent

85 percent

87 percent

89 percent

10. One of the most important aspects of a shift change is the accountability of

The guests.

The change fund.

Work order requests.

Lost and found items for the day.

11. What does our military tradition expect the display of during all military ceremonies?

Flags

Formations

Esprit de corps

Military bearing

12. A method to identify weak points of a distinguished visitor (DV) visit is to perform a...

Tour.

Office call.

Briefing.

Dry run.

13. Who determines whether officers and enlisted females can be billeted in the same shelter during contingent operations?

First Sergeant

Lodging manager

Unit commander

Site commander

14. What is essential for deployed protocol NCOs to understand when in foreign countries?

Familiarity of operations

Chain of command

Local customs and courtesies

Manning

15. Which of the following must not be used for a distinguished visitors (DV) lounge?

Secure telephone unit-III

Nonappropriated funds

Office equiptment

Refreshments

16. Housekeeping supervisors must perform "formal" room inspections of at least what percentage of all rooms every week?

2

3

4

5

17. What Epitome Property Management Systems (PMS) feature is best for looking at "out-of-order" rooms?

History

Flash Status

Blocking Worksheet

Guest Information Worksheet

18. When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?

Nonappropriated Fund accounting office (NAF AO)

General manager

Finance office

Flight chief

19. The responsibilities to ensure all base-level bills for lodging operations are paid lies with the

Nonappropriated fund accounting office (NAF AO)

Resource mangement flight chief (RMFC)

Air Force Personnel Center (AFPC)

Force support squadron commander

20. What square footage per person does the lodging operation use to plan for all contingency operations?

100

75

50

25

21. Which Force Support Squadron (FSS) lead unit type code (UTC) supports deployment to bare-base (BB)?

RFSR1

RFSR7

RFSRJ

RFSRF

22. Which document is not required to substantiate a payment order?

E-mail confirmation

Receiving report

Vendor invoice

Contract

23. Who is responsible for maintaining a record of all lodging inspections?

Housekeeping supervisor

General manager

Unit commander

Flight chief

24. To which office should you refer a guest requesting storage of classified material?

Wing Safety

Anit-terrorism

Command Post

Bioenviromental

25. Who receive the highest consideration for on-base lodging over short-term temporary duty (TDY) personnel during emergency condidtions?

Long-term TDY personnel

Distinguished visitors

PCS families

Contractors

26. After how many consecutive days of the "Do Not Disturb" sign being displayed on a lodging room door may management enter to ensure safety and security?

2

3

4

5

27. The commercial lodging (CL) authorization letter entitles duty status travelers with

Government meals.

The government rate.

Discounted meals.

Special rates.

28. Nonavailability (NA) letters for government lodging are not issued when

Temporary duty (TDY) is less than 24 hours.

Government-controlled lodging is occupied.

Temporary lodging facilities are occupied.

Business suites are occupied.

29. What is the heart of the lodging operation?

The front desk

Houskeeping

Reservations

Guest services manager

30. Within how many minutes must check-in be completed for guests with reservations?

3

4

5

6

31. When determining seating arrangements, who sits to the right of the hostess (or host at an all-male event) to show precedence according to our customs and courtesies?

Next junior officer in line Chaplain

The guest of honor

The Chaplain

The spouse

32. What is the most embedded custom in the military culture?

Calling a room to attention

Place of honor

Marching

Saluting

33. Which wartime priority supports the strategic offense and defensive missions?

1

2

3

4

34. Which privilege is used when determining invitation lists, seating for conferences and ceremonies, order of introduction, or military air (MILAIR) and housing priority?

Position

Precedence

Date-of-rank

Hosts' desire

35. Who should be notified in advance and in writing, each and every time a distinguished visitor (DV) arrives?

Office of Special Investigations (OSI)

Anti-terrorism officer (ATO)

Base operations (BASEOPS) personnel

Wing safety (SE) personnel

36. When deployed, which ration type does not require cooks?

A-rations

B-rations

Meal ready to eat (MRE)

Unitized group ration (UGE)

37. Which form would you use as a death confirmation letter if the death occurs overseas?

Form 57, Mortuary Guide

AF Form 970, Statement of Disposition of Remains

DD Form 2063, Record of Preparation and Disposition of Remains

DD Form 2065, Death Certificate

38. The government purchase card (GPC) may be used for which type of expense?

Primary

Secondary

Other

39. Which deceased member's relative is not authorized to receive travel and per diem entitlements for funeral travel?

Spouse

Children

Parents(s)

Grandchildren

40. The type of plates that should be affixed to the government military vehicles (GMV) when transporting distinguished visitors (DV) are plates with the ...

Name of DV.

Name and destination of DV.

Rank of DV.

Rank and name of DV.

41. When flight line access is permitted, how should vehicles approach an aircraft?

Left side of the aircraft from the rear

Right side of the aircraft from the rear

Left side of the aircraft from the front

Right side of the aircraft from the front

42. How many copies of a certified state death certificate are given to a person authorized direct disposition (PADD)?

10

12

16

18

43. When greeting distinguished visitors (DV) at the flight line, it is common for the following personnel to wear hats with the exception of the...

DV greeters.

Honor guard.

Greeting party.

Maintainers performing work.

44. What is the maximium allowable number of internment flags given to a deceased member's family?

4

3

2

1

45. What must be spelled out, in plain English on all military invitations?

Host's unit

Rank of invitee

Military acronyms

Date and time of event

46. Who or which agency reviews all capital requirements for compliance with lodging standards?

Installation commander (CC)

Force Support Squadron commander (FSS CC)

Air Force Personnel Center/Nonappropriated Funds Division (AFPC/FMNF)

Air Force Personnel Center Lodging Branch Resource Section (AFPC/SVOL)

47. Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?

20

15

10

5

48. In a deployed enviornment, quarters for senior officers should be located near

The flight line.

Security Forces.

The command post.

The dining facility.

49. How long is documentation kept for "formal" room inspections housekeeping supervisors conduct?

One year

One quarter

One month

One week

50. What is the fundamental premise of Status of Resources and Training System (SORTS) reporting?

Integrity

Accuracy

Timeliness

Statistical data

51. Within the emergency management process who provides oversite for the installation commander during emergencies?

Emergency operations center director

Emergency support function staff

Incident commander

Unit control center office

52. Lodging rate request changes are normally submitted no later than

15 December

15 February

15 April

15 September

53. What is the spending limit for mementos purchased when using special moral and welfare (SM&W) funds?

$50

$30

$40

$20

54. Who will make sure the unit providing the funding will make the proper facility reservation when planning for military ceremonies?

Invitee

Project officer

Club manager

Commander

55. Which factor is the final determination on the means to sell sundry items?

Providing quality customer service

Availability of lodging staff

Layout of buildings

Inventory selection

56. Who may waive funeral honors performed by the honor guard?

Mortuary officer

Major command

Headquarters Air Force (HAF)

Secretary of Defense (SECDEF)

57. Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?

History

Flash Status

Blocking Worksheet

Guest Information Worksheet

58. How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?

Once a year

Once every six months

Once a quarter

Once a month

59. Which organization supervises food sources for deployed units?

Major command (MAJCOM)

Headquarters United States Air Force (HQ USAF)

United States Army Public Health Command (USAPHC)

Air Force Personnel Center/Services Directorate (AFPC/SV)

60. What is the recommended attire for men that are attending events that call for business casual?

Dark business suit

Sport coat, no tie

Business suit

Coat and tie

61. When are receiving lines within an event frequently used in the Air Force?

As a social ice breaker

Welcoming distinguished visitors (DV) at the flight line

Greet a new commander and spouse

Congratulating annual award winners

62. Which mortuary program is the preferred method of handling remains during periods of conflict?

Current death

Concurrent death

Temporary interment

Wartime mortuary affairs

63. Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?

15

20

25

30

64. After how many days does lodging consult or turn in unclaimed high vaule items to Security Forces?

60

45

30

15

65. Housekeeping should do deep cleaning items such as curtains and floor boards

Annually.

Semi-annually.

Quarterly.

Monthly.

66. Which report generated from the Epitome property database is not included on a Front Desk Backup report?

Guest Account Balance

Space Availability

Blocked Rooms

Night Audit

67. When off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does not visit the CL establishements?

Security Forces

Fire Protection

Public Health

Contracting

68. What information is not given out for reservations made with commercial lodging (CL) for customers traveling on orders?

E-mail address of traveler

Temporary duty orders

Credit card information

Home address

69. Who has overall responsibility for the base honor guard program?

Protocol Officer

Mortuary officer

Group commander

Installation commander

70. When determining fair market price, which retailer would you not use for price comparison?

Commissary

Local grocery store

Other lodging operations

Army and Air Force Exchange Services (AAFES)

71. Which type of correspondence is used to follow up a telephone invitation to a military event?

E-mail reminder

Proper formal invitaion

Written confirmation letter

Written "to remind" invitation

72. Which part of the base support plan, expeditionary site plans (ESP) identifies resources?

Part 1

Part 2

Services annex

Joint support plan

73. Which organization serves as the office of primary responsibilies (OPR) for emergency support functions (ESF) dealing with mass care, housing, and human services?

Medical group

Force support

Security forces

Civil engineer

74. Who should stay behind until the distinguished visitor's (DV) aircraft "wheels' are up"?

The farewell party

Protocol officer

Transportation

Honor guard

75. Burial clothing is classified as which type of mortuary expense?

Other

Additional

Secondary

Primary

76. Which time-phased force deployment date (TPFDD) is associated with a written operational plan (OPLAN)?

Requirements driven

Balance and certified

Capabilities driven

Ratified

77. Spouses of high ranking officals are typically addressed as...

Mr. or Mrs. with thier first name

Mr. or Mrs. with thier surname

The spouse's rank with thier first name

The spouse's rank with thier name and surname

78. The wartime flight feeding planning factor is based on...

70 percent of patients in medical facility.

80 percent of convalescent.

90 percent of base population.

100 percent of base population.

79. After a lodging reservation is made, nonavailability (NA) letters, when warranted, are issued no later than

One calendar day.

One business day.

The end of the stay.

The end of temporary duty (TDY).

80. How much is the maximum allowed amount when doing cash refunds for lodging guests?

$250

$500

$750

$1,000

81. Which of the following is not a use for Air Force Form 2539, NAF Disbursement Request?

Make refunds

Registration fees

Internal Revenue Service payments

Payments to other government instrumentalities

82. A project preparation project (PPP) is broken down into how many sections?

9

10

11

12

83. Who ensures lodging guests have the option of purchasing sundry items?

Housekeeping manger

Housekeeping staff

General manager

Front desk staff

84. To facilitate budge completion, who provides the format for the income and expense (I&E) budget?

Comptroller

Resource manger (RM)

Force support squadron commander

Nonappropriated fund accounting office (NAF AO)

85. Which Air Force instruction (AFI) outlines restrictions on who may accept or reject gifts to the Air Force?

AFI 34-1201, Protocol

AFI 51-601, Use of Nonappropriated Funds

AFI 51-601, Gifts to the Department of the Air Force

AFI 65-301, Audit Reporting Procedures

86. According to planning fucntions for a conference, how many weeks prior should registration information be distributed to an event?

3

5

8

10

87. Which action should be done after the initial notification of a distinguished visitor (DV) visit?

Appoint escort officer

Seek input from the host

Work on strawman itinerary

Develop a detailed working plan

88. Which numerical figure is not one of the population bases the Services unit type code (UTC) are built on?

275

550

1100

2200

89. The protocol officer works for which commander in a deployed situation?

Combatant

Theater

Installation

Force support

90. Mortuary files are kept for the current year plus how many additional years?

7

5

3

1

91. Lodging rates are not based on

Nonappropriated fund (NAF) cash flow budget

NAF capital requirements budget

Actual NAF income and expense (I&E)

Budgeted NAF I&E

92. Within how many minutes must check-in be completed for guests without a reservation?

5

3

2

10

93. Which form are you required to obtain when a physically limiting condition is detected that might limit your capability to perform deployment duties?

AF Form 412

AF Form 422

AF Form 512

AF Form 522

94. Who prepares the nonappropriated fund (NAF) income and expense (I&E) budget for the lodging operations?

Budget analyst

Lodging managers

Resource advisor (RA)

Resource manager (RM)

95. How often are evaluations for lodging accreditation conducted?

Annually

Every two years

Every three years

Every four years

96. Which of the following is not provided by the War and Mobilization Plan (WMP) to support operations?

Current policies

Planning factors

Concept of operations

Global Force Management (GFM) forces

97. During a contingency, who must management coordinate with before planning any lodging assignments?

Force Support Squadron commander

Civil Engineer commander

Site commander

First Sergeant

98. Which tab of the mortuary case file is the family affairs representative (FAR) log of events located?

6

5

3

2

99. Which of the following is considered a data element that controls and identifies each entry in Joint Operational Planning and Execution System (JOPES)?

Unit line number (ULN)

Unitized group ration (UGR)

Force requirement number (FRN)

Time-phased force deployment data (TPFDD)

100. Which person provides a complete quality control program to assure contract requirements are met?

Quality assurance evaluator (QAE)

Mortuary officer (MO)

Commander

Contractor

101. After the start of the "open the base" force module (FM), no later than (NTL) what day will the "generate the mission" FM be expected to be in place?

2

4

6

8

102. Who makes the recommendation for an individual to be the family affairs representative (FAR) of a deceased member?

Next-of-kin

Mortuary officer

Unit commander

Installation commander

103. During a ceremony, when are the musical honors "Ruffles and Flourishes" rendered for general officers and above?

During the introductions

On cue from the project officer

While official party is in motion

When offical party is in position in front of thier seats

104. Which document cites the performance requirements of the contractor?

Quality assurance surveillance plan

Memorandum of understanding

Service delivery summary

Quality control program

105. How many year(s) of the base lodging fund (BLF) consolidated files are included in a rate request change package?

1

2

3

4

106. Where is the second place of honor according to our customs and courtesies?

Left

Right

In front

Directly behind

107. General managers should participate in what meetings to ensure lodging's capital improvement requirements are adequately addressed?

Budget Working Committee

Nonappropriated Funds (NAF) Council

Essential Station Messing (ESM) Forum

Installation Quarters Improvement Committee

108. A project preparation package (PPP) is submitted to which office?

Contracting

Furnishing Management Office (FMO)

United States Air Force/Directorate of Services Requirements Division (USAF/A1SR)

Air Force Personnel Center/Services Directorate Operations Division Resource Section (AFPC/SVOLR)

109. Who prepares financial statements for lodging operations?

Nonappropriated fund accounting office (NAF AO)

Resource manger (RM)

General manager

Finance office

110. Which person is appointed by the installation commander to handle the personal property and the effects of an eligible deceased member?

Next-of-kin

Mortuary officer

Summary courts officer

Family affairs representative

111. How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?

Monthly

Weekly

Daily

Hourly

112. Normally a courtesy call is performed for distinguished visitor (DV) visits that are, which rank, in relation to the host?

Equal

Lower

Higher

Rank is not a factor

113. The arrival report generated from the Epitome Property Management System (PMS) database is printed every

Four hours.

Two hours.

Hour.

Half hour.

114. To validate support for Air Force unit type code (AF UTC) availability within the adaptive planning process, use the...

Joint Support Plan

Defense planning guidance (DPG)

Air Force Program Objective Memorandum (AF POM)

In-garrison expeditionary support planning committee (IGESP)

115. Who determines the distinguished visitor (DV) distinction for a civic leader visiting your installation?

Protocol office

Commander

Air Force Senior Leader Management Office

Secretary of Defense

116. Who is responsible for developing a financial plan to govern the payment of mortuary expenses?

Headquarters Air Force Personnel Center/Services Directorate (HQ AFPC/SV)

Headquarters Air Force Mortuary Affairs Office (HQ AFMAO)

MAJCOM/A1S

Installation commander

117. Which agency is the final approval authority for rate package request?

Air Force Personnel Center Lodging Branch (AFPC/SVOL)

Air Force Personnel Center/Services Directorate (AFPC/SV)

Deputy Assistant Secretary of the Air Force for Cost and Economics (SAF/FMC)

United States Air Force/Directorate of Services Requirements Division (USAF/A1SR)

118. Which office develops operational guidance to implement protocol policy and support protocol needs in the field?

Air Force Services (AF/A1S)

Secretary of the Air Force (SECAF)

Major command (MAJCOM)

Air Force Personnel Center/Services Directorate (AFPC/SV)

3M071 Second Set

1. The Air Force survivor assistance program (AFSAP) must be responsive to the information needs of the...

2.

What first name or nickname would you like us to use?

2. Which term is used to describe pricing an item above the market when no alternative is available?

3. Which person is the center figure of a dining-in?

4. Where is the seat of honor for a distinguished visitor (DV) located within a staff car?

5. What must the guest be informed of at the time of reservations?

6. Which transport method is not authorized for movement for a deceased member's remains?

7. Within the force support squadron (FSS), who ensures qualified individuals fill each deployable unit type code (UTC) position assigned to the unit?

8. Within how many hours should training be completed once you are identified as a family affairs representative (FAR)?

9. What is the minimum passing score required to pass a lodging accreditation?

10. One of the most important aspects of a shift change is the accountability of

11. What does our military tradition expect the display of during all military ceremonies?

12. A method to identify weak points of a distinguished visitor (DV) visit is to perform a...

13. Who determines whether officers and enlisted females can be billeted in the same shelter during contingent operations?

14. What is essential for deployed protocol NCOs to understand when in foreign countries?

15. Which of the following must not be used for a distinguished visitors (DV) lounge?

16. Housekeeping supervisors must perform "formal" room inspections of at least what percentage of all rooms every week?

17. What Epitome Property Management Systems (PMS) feature is best for looking at "out-of-order" rooms?

18. When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?

19. The responsibilities to ensure all base-level bills for lodging operations are paid lies with the

20. What square footage per person does the lodging operation use to plan for all contingency operations?

21. Which Force Support Squadron (FSS) lead unit type code (UTC) supports deployment to bare-base (BB)?

22. Which document is not required to substantiate a payment order?

23. Who is responsible for maintaining a record of all lodging inspections?

24. To which office should you refer a guest requesting storage of classified material?

25. Who receive the highest consideration for on-base lodging over short-term temporary duty (TDY) personnel during emergency condidtions?

26. After how many consecutive days of the "Do Not Disturb" sign being displayed on a lodging room door may management enter to ensure safety and security?

27. The commercial lodging (CL) authorization letter entitles duty status travelers with

28. Nonavailability (NA) letters for government lodging are not issued when

29. What is the heart of the lodging operation?

30. Within how many minutes must check-in be completed for guests with reservations?

31. When determining seating arrangements, who sits to the right of the hostess (or host at an all-male event) to show precedence according to our customs and courtesies?

32. What is the most embedded custom in the military culture?

33. Which wartime priority supports the strategic offense and defensive missions?

34. Which privilege is used when determining invitation lists, seating for conferences and ceremonies, order of introduction, or military air (MILAIR) and housing priority?

35. Who should be notified in advance and in writing, each and every time a distinguished visitor (DV) arrives?

36. When deployed, which ration type does not require cooks?

37. Which form would you use as a death confirmation letter if the death occurs overseas?

38. The government purchase card (GPC) may be used for which type of expense?

39. Which deceased member's relative is not authorized to receive travel and per diem entitlements for funeral travel?

40. The type of plates that should be affixed to the government military vehicles (GMV) when transporting distinguished visitors (DV) are plates with the ...

41. When flight line access is permitted, how should vehicles approach an aircraft?

42. How many copies of a certified state death certificate are given to a person authorized direct disposition (PADD)?

43. When greeting distinguished visitors (DV) at the flight line, it is common for the following personnel to wear hats with the exception of the...

44. What is the maximium allowable number of internment flags given to a deceased member's family?

45. What must be spelled out, in plain English on all military invitations?

46. Who or which agency reviews all capital requirements for compliance with lodging standards?

47. Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?

48. In a deployed enviornment, quarters for senior officers should be located near

49. How long is documentation kept for "formal" room inspections housekeeping supervisors conduct?

50. What is the fundamental premise of Status of Resources and Training System (SORTS) reporting?

51. Within the emergency management process who provides oversite for the installation commander during emergencies?

52. Lodging rate request changes are normally submitted no later than

53. What is the spending limit for mementos purchased when using special moral and welfare (SM&W) funds?

54. Who will make sure the unit providing the funding will make the proper facility reservation when planning for military ceremonies?

55. Which factor is the final determination on the means to sell sundry items?

56. Who may waive funeral honors performed by the honor guard?

57. Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?

58. How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?

59. Which organization supervises food sources for deployed units?

60. What is the recommended attire for men that are attending events that call for business casual?

61. When are receiving lines within an event frequently used in the Air Force?

62. Which mortuary program is the preferred method of handling remains during periods of conflict?

63. Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?

64. After how many days does lodging consult or turn in unclaimed high vaule items to Security Forces?

65. Housekeeping should do deep cleaning items such as curtains and floor boards

66. Which report generated from the Epitome property database is not included on a Front Desk Backup report?

67. When off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does not visit the CL establishements?

68. What information is not given out for reservations made with commercial lodging (CL) for customers traveling on orders?

69. Who has overall responsibility for the base honor guard program?

70. When determining fair market price, which retailer would you not use for price comparison?

71. Which type of correspondence is used to follow up a telephone invitation to a military event?

72. Which part of the base support plan, expeditionary site plans (ESP) identifies resources?

73. Which organization serves as the office of primary responsibilies (OPR) for emergency support functions (ESF) dealing with mass care, housing, and human services?

74. Who should stay behind until the distinguished visitor's (DV) aircraft "wheels' are up"?

75. Burial clothing is classified as which type of mortuary expense?

76. Which time-phased force deployment date (TPFDD) is associated with a written operational plan (OPLAN)?

77. Spouses of high ranking officals are typically addressed as...