Training: Trivia Questions Quiz On Pharmacist!

2.

If you are unable to find the answer to your question within the information library. What should you do?

Email ALL-Member Services
Ask your neighbor
Spark for assistance
None of the Above

Correct Answer

A. Spark for assistance

Explanation

If you are unable to find the answer to your question within the information library, the best course of action would be to spark for assistance. This means reaching out to someone or a group of people who may be able to help you with your question or problem. It could involve asking a colleague, supervisor, or a knowledgeable person in your network for guidance or advice. This option is more proactive and likely to yield better results compared to emailing ALL-Member Services or asking your neighbor, as they may not have the necessary knowledge or expertise to assist you.

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3.

Which information should be included in the Subject Line, when you submit an ACS ticket? (Check all that apply)

Member ID
Member Phone#
Member Name
Carrier (Group)
Order#

Correct Answer(s)

A. Member ID
A. Member Name
A. Carrier (Group)

Explanation

When submitting an ACS ticket, the information that should be included in the subject line is the Member ID, Member Name, and Carrier (Group). These details are crucial for identifying and categorizing the ticket accurately, ensuring that it is directed to the appropriate department for resolution. Including the Member ID helps in quickly retrieving the member's information and history, while the Member Name and Carrier (Group) provide additional context and aid in efficient ticket handling.

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4.

Which way could possibly turn an unsatisfied caller into a satisfied caller?

Over talk the Member
Listen partially
Work hand in hand with the caller
None of the Above

Correct Answer

A. Work hand in hand with the caller

Explanation

Working hand in hand with the caller could possibly turn an unsatisfied caller into a satisfied caller. This means actively collaborating with the caller, understanding their concerns, and finding solutions together. By demonstrating empathy, providing personalized assistance, and addressing their needs effectively, the caller is more likely to feel heard and valued, leading to a higher level of satisfaction.

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5.

According to the Log Notes training, you cannot add to Automatic Log Notes once they are systemically generated.

True
False

Correct Answer

A. False

Explanation

The given answer is False. This means that according to the Log Notes training, you can add to Automatic Log Notes even after they have been systemically generated.

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6.

For every order in STECH, you should send an email to the Arbiter to cancel the order.

True
False

Correct Answer

A. False

Explanation

The statement is false because it states that for every order in STECH, an email should be sent to the Arbiter to cancel the order. However, there may be cases where an order does not need to be canceled or where a different method is used to cancel the order instead of sending an email to the Arbiter. Therefore, the statement is not universally true.

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7.

When a Member/Pharmacy/Doctors Office calls to check the status of a PA, you should immediately transfer the call to the PA department.

False
True

Correct Answer

A. False

Explanation

When a Member/Pharmacy/Doctors Office calls to check the status of a PA, you should not immediately transfer the call to the PA department. This is because the PA department may not have the necessary information or may not be the appropriate department to handle the inquiry. Instead, the call should be handled by the customer service representative who can gather the necessary details and provide an appropriate response or escalate the issue to the appropriate department if needed.

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8.

According to the Log Notes training, within MS Tool, which Subject is located within the Member Category?

Authorization Suspect
IR
Status
Misc

Correct Answer

A. Status

Explanation

Within the MS Tool, the subject located within the Member Category is "Status".

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9.

When checking the status of an Order, you should verify the shipping address from the Orders screen for accuracy.

True
False

Correct Answer

A. True

Explanation

When checking the status of an order, it is important to verify the shipping address for accuracy. This is because an incorrect shipping address can lead to delivery issues and delays. By verifying the shipping address from the Orders screen, you can ensure that the order is being sent to the correct location, reducing the chances of any problems occurring during the shipping process. Therefore, the statement "True" is the correct answer.

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10.

According to the Log Notes training, within MS Tool, automatic Log Notes will systemically generate depending upon actions taken on the Member's account.

True
False

Correct Answer

A. True

Explanation

According to the Log Notes training, the MS Tool is designed to automatically generate Log Notes based on the actions taken on a Member's account. This means that whenever certain actions or changes are made to the Member's account, the system will automatically generate Log Notes to document these actions. Therefore, the statement "Automatic Log Notes will systematically generate depending upon actions taken on the Member's account" is true.

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Training: Trivia Questions Quiz On Pharmacist!

What is the extension for the after-hours Pharmacist?

Quiz Preview

If you are unable to find the answer to your question within the information library. What should you do?

Which information should be included in the Subject Line, when you submit an ACS ticket? (Check all that apply)

Which way could possibly turn an unsatisfied caller into a satisfied caller?

According to the Log Notes training, you cannot add to Automatic Log Notes once they are systemically generated.

For every order in STECH, you should send an email to the Arbiter to cancel the order.

When a Member/Pharmacy/Doctors Office calls to check the status of a PA, you should immediately transfer the call to the PA department.

According to the Log Notes training, within MS Tool, which Subject is located within the Member Category?

When checking the status of an Order, you should verify the shipping address from the Orders screen for accuracy.

According to the Log Notes training, within MS Tool, automatic Log Notes will systemically generate depending upon actions taken on the Member's account.