PTW Mission, Vision, And Values Training Module Assessment

2.

You have finished all your daily duties at work but still have another hour on your shift, what is the best next step?

Notify your supervisor and pack up to leave early
Ask your supervisor if there is extra work that you can help out with
Complain to one of your coworkers that there is never enough work to do
Read a magazine and relax for the rest of your shift

Correct Answer

A. Ask your supervisor if there is extra work that you can help out with

Explanation

The best next step would be to ask your supervisor if there is extra work that you can help out with. This shows initiative and a willingness to contribute to the team even when your daily duties are finished. It also demonstrates a proactive approach to work and a desire to make the most of your time on the shift.

Rate this question:

3.

One way in which our employees can strive to exceed the expectations of our customers is by:

Creating meaningful relationships with our customers
Making idealistic promises to our customers
Doing everything by the book
Sticking to only what is outlined on our job descriptions

Correct Answer

A. Creating meaningful relationships with our customers

Explanation

Creating meaningful relationships with customers is a way for employees to exceed customer expectations because it allows for a deeper understanding of their needs and preferences. By building trust and rapport, employees can provide personalized and tailored solutions, anticipate customer needs, and go above and beyond to ensure customer satisfaction. This approach fosters loyalty and positive word-of-mouth, leading to long-term customer relationships and business growth.

Rate this question:

4.

A new customer is exploring PTW but looks a little lost, what would be the best way to interact with him/her?

Walk up to them and immediately ask them for their business
Be the first to say hello, learn their first name, and offer to give them a tour of the facility
Wait for a physical therapist or more experienced employee to approach them first
Ask them to take a sear and tell them you will be with them when you are free

Correct Answer

A. Be the first to say hello, learn their first name, and offer to give them a tour of the facility

Explanation

The best way to interact with a new customer who appears to be lost is to be friendly and welcoming. By being the first to say hello, learning their first name, and offering to give them a tour of the facility, you can make them feel more comfortable and valued. This approach shows that you are attentive to their needs and willing to assist them in navigating the PTW. It also helps to establish a personal connection and build rapport, which can lead to a positive customer experience.

Rate this question:

5.

You noticie that one of our customers seems reluctant to discuss their health condition with you, what do you do?

Use empathy and active listening to identify with them and their needs
Assume that their condition is harmful and call 911
Tell them that if they can not explain their condition,then they cannot get help through PTW
Place them into a PTW program in order to still get their business

Correct Answer

A. Use empathy and active listening to identify with them and their needs

Explanation

It is important to use empathy and active listening when a customer seems reluctant to discuss their health condition. By doing so, it shows that you understand and care about their concerns, which can help build trust and rapport. This approach allows the customer to feel more comfortable opening up and sharing their needs, enabling you to provide appropriate assistance and support.

Rate this question:

6.

You come to work one day and feel completely overwhelmed with all the tasks you have to do, what is the best way to deal with this situation?

Tell your supervisor that you cannot handle things and ask him/her to assign less work to you
Stay late and work extra hours to get the job done
Set a positive tone and utilize company resources to plan out what the next couple of days will look like
Ask one of your coworkers to help you

Correct Answer

A. Set a positive tone and utilize company resources to plan out what the next couple of days will look like

Explanation

The best way to deal with feeling overwhelmed at work is to set a positive tone and utilize company resources to plan out the next couple of days. This approach allows you to take control of the situation and prioritize tasks effectively. By staying positive, you can maintain a productive mindset and tackle the workload more efficiently. Utilizing company resources, such as calendars or project management tools, helps in organizing tasks and allocating time appropriately. This approach promotes effective time management and reduces stress, ultimately leading to better productivity and work-life balance.

Rate this question:

7.

Delivering our services and knowledge enthusiastically means:

We perpetuate a passion for working at our organization
We call customers by their first name
We treat customers the way we would want to be treated
All of the above

Correct Answer

A. All of the above

Explanation

The correct answer is "All of the above". This means that delivering services and knowledge enthusiastically involves perpetuating a passion for working at the organization, calling customers by their first name, and treating customers the way we would want to be treated. By doing all of these things, we demonstrate enthusiasm and a positive attitude towards our work and customers.

Rate this question:

8.

One way in which our quanitfiable fitness programs create a unique and higher quality experience at PTW is by:

Offering extended hours of operation at all four of our locations
Using monthly measurements to track progress
Keeping our facilities clean
Utilizing state-of-the-art exercise equipment

Correct Answer

A. Using monthly measurements to track progress

Explanation

Using monthly measurements to track progress is a way in which our quantifiable fitness programs create a unique and higher quality experience at PTW. This allows individuals to regularly assess their progress and make necessary adjustments to their fitness routines. By tracking progress through monthly measurements, individuals can set specific goals and monitor their improvement over time. This helps to ensure that the fitness program is effective and tailored to the individual's needs, resulting in a more personalized and successful fitness experience.

Rate this question:

9.

You were just told that a regular customer is having major surgery in the next week, how can you help let them know that PTW cares?

Write them a "Get Well Soon" card
Go out of your way to learn about their condition and personal life
Show them a sense of urgency, follow through, and commitment to attend to their needs
All of the above

Correct Answer

A. All of the above

Explanation

All of the above options can help PTW let the regular customer know that they care. Writing a "Get Well Soon" card shows empathy and concern for their well-being. Going out of the way to learn about their condition and personal life demonstrates a genuine interest in their situation. Showing a sense of urgency, follow-through, and commitment to attending to their needs reassures the customer that PTW is dedicated to their care. Therefore, all of these actions combined can effectively convey PTW's concern and support for the customer undergoing major surgery.

Rate this question:

10.

Each of the following is an overarching goal of PTW, except:

To be involved in community service projects
To constantly improve the delivery of our care
To reduce costs by any means necessary
To exceed the expectations of our customer service base

Correct Answer

A. To reduce costs by any means necessary

Explanation

The goal of PTW is to be involved in community service projects, constantly improve the delivery of care, and exceed the expectations of their customer service base. However, reducing costs by any means necessary is not an overarching goal of PTW. This suggests that PTW prioritizes quality care and customer satisfaction over cost-cutting measures.

Rate this question:

Ptw Mission, Vision, And Values Training Module Assessment

Our values customers at PTW include:

Quiz Preview

You have finished all your daily duties at work but still have another hour on your shift, what is the best next step?

One way in which our employees can strive to exceed the expectations of our customers is by:

A new customer is exploring PTW but looks a little lost, what would be the best way to interact with him/her?

You noticie that one of our customers seems reluctant to discuss their health condition with you, what do you do?

You come to work one day and feel completely overwhelmed with all the tasks you have to do, what is the best way to deal with this situation?

Delivering our services and knowledge enthusiastically means:

One way in which our quanitfiable fitness programs create a unique and higher quality experience at PTW is by:

You were just told that a regular customer is having major surgery in the next week, how can you help let them know that PTW cares?

Each of the following is an overarching goal of PTW, except: