Ptw Mission, Vision, And Values Training Module Assessment

10 Questions | By PTWHumanResource | Last updated: Mar 21, 2022 | Total Attempts: 235

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This assessment is designed to measure knowledge retention from the training module that you just completed. Please choose the best answer to each multiple-choice question. Note: You must achieve a score of 90% or above in order to successfully pass the training course. Upon successful completion of this assessement; please present your certificate to the Human Resourcse Coordinator to review your results.

Questions and Answers

1.

Delivering our services and knowledge enthusiastically means:
- A.
  
  We perpetuate a passion for working at our organization
- B.
  
  We call customers by their first name
- C.
  
  We treat customers the way we would want to be treated
- D.
  
  All of the above
2.

One way in which our quanitfiable fitness programs create a unique and higher quality experience at PTW is by:
- A.
  
  Offering extended hours of operation at all four of our locations
- B.
  
  Using monthly measurements to track progress
- C.
  
  Keeping our facilities clean
- D.
  
  Utilizing state-of-the-art exercise equipment
3.

Our values customers at PTW include:
- A.
  
  Local sports teams
- B.
  
  Medical professionals
- C.
  
  Insurance companies
- D.
  
  All of the above
4.

One way in which our employees can strive to exceed the expectations of our customers is by:
- A.
  
  Creating meaningful relationships with our customers
- B.
  
  Making idealistic promises to our customers
- C.
  
  Doing everything by the book
- D.
  
  Sticking to only what is outlined on our job descriptions
5.

Each of the following is an overarching goal of PTW, except:
- A.
  
  To be involved in community service projects
- B.
  
  To constantly improve the delivery of our care
- C.
  
  To reduce costs by any means necessary
- D.
  
  To exceed the expectations of our customer service base
6.

A new customer is exploring PTW but looks a little lost, what would be the best way to interact with him/her?
- A.
  
  Walk up to them and immediately ask them for their business
- B.
  
  Be the first to say hello, learn their first name, and offer to give them a tour of the facility
- C.
  
  Wait for a physical therapist or more experienced employee to approach them first
- D.
  
  Ask them to take a sear and tell them you will be with them when you are free
7.

You have finished all your daily duties at work but still have another hour on your shift, what is the best next step?
- A.
  
  Notify your supervisor and pack up to leave early
- B.
  
  Ask your supervisor if there is extra work that you can help out with
- C.
  
  Complain to one of your coworkers that there is never enough work to do
- D.
  
  Read a magazine and relax for the rest of your shift
8.

You were just told that a regular customer is having major surgery in the next week, how can you help let them know that PTW cares?
- A.
  
  Write them a "Get Well Soon" card
- B.
  
  Go out of your way to learn about their condition and personal life
- C.
  
  Show them a sense of urgency, follow through, and commitment to attend to their needs
- D.
  
  All of the above
9.

You noticie that one of our customers seems reluctant to discuss their health condition with you, what do you do?
- A.
  
  Use empathy and active listening to identify with them and their needs
- B.
  
  Assume that their condition is harmful and call 911
- C.
  
  Tell them that if they can not explain their condition,then they cannot get help through PTW
- D.
  
  Place them into a PTW program in order to still get their business
10.

You come to work one day and feel completely overwhelmed with all the tasks you have to do, what is the best way to deal with this situation?
- A.
  
  Tell your supervisor that you cannot handle things and ask him/her to assign less work to you
- B.
  
  Stay late and work extra hours to get the job done
- C.
  
  Set a positive tone and utilize company resources to plan out what the next couple of days will look like
- D.
  
  Ask one of your coworkers to help you