This assessment is designed to measure knowledge retention from the training module that you just completed. Please choose the best answer to each multiple-choice question. Note: You must achieve a score of 90% or above in order to successfully pass the training course. Upon successful completion of this assessement; please present your certificate to the Human Resourcse Coordinator to review your results.
We perpetuate a passion for working at our organization
We call customers by their first name
We treat customers the way we would want to be treated
All of the above
Offering extended hours of operation at all four of our locations
Using monthly measurements to track progress
Keeping our facilities clean
Utilizing state-of-the-art exercise equipment
Local sports teams
Medical professionals
Insurance companies
All of the above
Creating meaningful relationships with our customers
Making idealistic promises to our customers
Doing everything by the book
Sticking to only what is outlined on our job descriptions
To be involved in community service projects
To constantly improve the delivery of our care
To reduce costs by any means necessary
To exceed the expectations of our customer service base
Walk up to them and immediately ask them for their business
Be the first to say hello, learn their first name, and offer to give them a tour of the facility
Wait for a physical therapist or more experienced employee to approach them first
Ask them to take a sear and tell them you will be with them when you are free
Notify your supervisor and pack up to leave early
Ask your supervisor if there is extra work that you can help out with
Complain to one of your coworkers that there is never enough work to do
Read a magazine and relax for the rest of your shift
Write them a "Get Well Soon" card
Go out of your way to learn about their condition and personal life
Show them a sense of urgency, follow through, and commitment to attend to their needs
All of the above
Use empathy and active listening to identify with them and their needs
Assume that their condition is harmful and call 911
Tell them that if they can not explain their condition,then they cannot get help through PTW
Place them into a PTW program in order to still get their business
Tell your supervisor that you cannot handle things and ask him/her to assign less work to you
Stay late and work extra hours to get the job done
Set a positive tone and utilize company resources to plan out what the next couple of days will look like
Ask one of your coworkers to help you