Ptw Mission, Vision, And Values Training Module Assessment

10 Questions | Total Attempts: 235

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Training Module Quizzes & Trivia

This assessment is designed to measure knowledge retention from the training module that you just completed. Please choose the best answer to each multiple-choice question. Note: You must achieve a score of 90% or above in order to successfully pass the training course. Upon successful completion of this assessement; please present your certificate to the Human Resourcse Coordinator to review your results.


Questions and Answers
  • 1. 
    Delivering our services and knowledge enthusiastically means:
    • A. 

      We perpetuate a passion for working at our organization

    • B. 

      We call customers by their first name

    • C. 

      We treat customers the way we would want to be treated

    • D. 

      All of the above

  • 2. 
    One way in which our quanitfiable fitness programs create a unique and higher quality experience at PTW is by:
    • A. 

      Offering extended hours of operation at all four of our locations

    • B. 

      Using monthly measurements to track progress

    • C. 

      Keeping our facilities clean

    • D. 

      Utilizing state-of-the-art exercise equipment

  • 3. 
    Our values customers at PTW include:
    • A. 

      Local sports teams

    • B. 

      Medical professionals

    • C. 

      Insurance companies

    • D. 

      All of the above

  • 4. 
    One way in which our employees can strive to exceed the expectations of our customers is by:
    • A. 

      Creating meaningful relationships with our customers

    • B. 

      Making idealistic promises to our customers

    • C. 

      Doing everything by the book

    • D. 

      Sticking to only what is outlined on our job descriptions

  • 5. 
    Each of the following is an overarching goal of PTW, except:
    • A. 

      To be involved in community service projects

    • B. 

      To constantly improve the delivery of our care

    • C. 

      To reduce costs by any means necessary

    • D. 

      To exceed the expectations of our customer service base

  • 6. 
    A new customer is exploring PTW but looks a little lost, what would be the best way to interact with him/her?
    • A. 

      Walk up to them and immediately ask them for their business

    • B. 

      Be the first to say hello, learn their first name, and offer to give them a tour of the facility

    • C. 

      Wait for a physical therapist or more experienced employee to approach them first

    • D. 

      Ask them to take a sear and tell them you will be with them when you are free

  • 7. 
    You have finished all your daily duties at work but still have another hour on your shift, what is the best next step?
    • A. 

      Notify your supervisor and pack up to leave early

    • B. 

      Ask your supervisor if there is extra work that you can help out with

    • C. 

      Complain to one of your coworkers that there is never enough work to do

    • D. 

      Read a magazine and relax for the rest of your shift

  • 8. 
    You were just told that a regular customer is having major surgery in the next week, how can you help let them know that PTW cares?
    • A. 

      Write them a "Get Well Soon" card

    • B. 

      Go out of your way to learn about their condition and personal life

    • C. 

      Show them a sense of urgency, follow through, and commitment to attend to their needs

    • D. 

      All of the above

  • 9. 
    You noticie that one of our customers seems reluctant to discuss their health condition with you, what do you do?
    • A. 

      Use empathy and active listening to identify with them and their needs

    • B. 

      Assume that their condition is harmful and call 911

    • C. 

      Tell them that if they can not explain their condition,then they cannot get help through PTW

    • D. 

      Place them into a PTW program in order to still get their business

  • 10. 
    You come to work one day and feel completely overwhelmed with all the tasks you have to do, what is the best way to deal with this situation?
    • A. 

      Tell your supervisor that you cannot handle things and ask him/her to assign less work to you

    • B. 

      Stay late and work extra hours to get the job done

    • C. 

      Set a positive tone and utilize company resources to plan out what the next couple of days will look like

    • D. 

      Ask one of your coworkers to help you

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