Ptw Organizational Overview Training Module Assessment
This assessment is designed to measure knowledge retention from the training module that you just completed. Please choose the best answer to each mulitiple-choice question. Note: you must achieve a score of 90% or above in order to successfully pass the training course After successful completion of the assessment, please present your certificate to the Human Resources Coordinator for review.
- 1.All of the following are the primary functions of PTW's Administrative Support Staff, except:
- A.
Customer facing
- B.
Physical Therapy treatment
- C.
Cross functional support
- D.
Business operations
- 2.At PTW, the Financial Coordinator position:
- A.
Develops and maintains relationships with PTW's customer base
- B.
Maintains organizational management and staff development
- C.
Communicates with physicians and local business offices
- D.
Computes, classifies, and records numerical data to keep financial records complete
- 3.All of the following are the primary functions of PTW's Clinical Support Staff except:
- A.
Delivery of services
- B.
Managing employee relations
- C.
Facility preparation
- D.
Customer preparation
- 4.At PTW, the Level 3 Physical Therapy Aide - Athletic Trainer position:
- A.
Participates in community athletic events
- B.
Requires current/active National Certification (ATC)
- C.
Requires CPR certification
- D.
All of the above
- 5.All of the following are the promary functions of PTW's Licensed Professional Staff, except:
- A.
Tracking progress of customers
- B.
Delivery of services
- C.
Planning of services
- D.
Performing payroll
- 6.A patient comes in with a bill she just received and is confused by the statement. Who is best able to explain the patient statement?
- A.
The Human Resources Coordinator
- B.
The Processing Coordinator
- C.
The Front Desk Customer Service Representative
- D.
The Office Manager
- 7.You have a friend who wants to work for PTW as a physical therapy aide and they hae less than 90 days of relevent working experience. Most likely, they would qualify for the __________________ role.
- A.
Physical Therapy Aide - Level 3
- B.
Physical Therapy Aide - Level 2
- C.
Entry Level Staff Physical Therapist
- D.
Physical Therapy Aide - Level 1
- 8.You have been working as a Physical Therapy Aide (Level 2) and would like to move into a Level 3 position. What are the main requirements of these positions?
- A.
Completion of at least 1 year of relevant employment experience
- B.
Having a specific interest beyond clinical duties
- C.
Creation of a developmental career plan
- D.
All of the above
- 9.You have a confidential employee relations issue that you have been dealing with but you do not know who you can discuss your problem with. Which position at PTW can provide you with help?
- A.
The Human Resources Coordinator
- B.
The Collections Coordinator
- C.
The Insurance Liaison
- D.
The Processing Coordinator
- 10.You have been working as an Office Manager at PTW, this means that your primary job dutires generally consist of all of the following, except:
- A.
Administration of clinical support staff performance evaluations
- B.
The hiring of clinical support staff
- C.
Providing physical therapy treatment and procedures
- D.
Facilitate communication between clinical and administrative staff
- 11.Which of the following is not a function of clinical support staff?
- A.
Patient assistance in preparation for treatment, as necessary during treatment and at the conclusion of treatment
- B.
Transportation of patients
- C.
Recording information through the use of flow sheets and checklists in which identify activities performed by the patients
- D.
Documentation of the physical therapy treatment
- 12.The physical therapist may not permit which of the following of clinical support staff? (Select all that apply)
- A.
Interpret referrals
- B.
Conduct tests
- C.
Initiate treatment programs independently
- D.
Perform evaluation procedures
- E.
Assume the responsibility for patient care
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