Ptw Organizational Overview Training Module Assessment
This assessment is designed to measure knowledge retention from the training module that you just completed. Please choose the best answer to each mulitiple-choice question.
Note: you must achieve a score of 90% or above in order to successfully pass the training course
After successful completion of the assessment, please present your certificate to the Human Resources Coordinator for review.
- 1.
All of the following are the primary functions of PTW's Administrative Support Staff, except:
- A.
Customer facing
- B.
Physical Therapy treatment
- C.
Cross functional support
- D.
Business operations
Correct Answer
B. Physical Therapy treatmentExplanation
The correct answer is "Physical Therapy treatment." The primary functions of PTW's Administrative Support Staff include customer facing, cross-functional support, and business operations. However, they are not involved in providing physical therapy treatment. Their role is primarily focused on administrative tasks and supporting the overall operations of the business, rather than directly providing therapy services to patients.Rate this question:
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- 2.
At PTW, the Financial Coordinator position:
- A.
Develops and maintains relationships with PTW's customer base
- B.
Maintains organizational management and staff development
- C.
Communicates with physicians and local business offices
- D.
Computes, classifies, and records numerical data to keep financial records complete
Correct Answer
D. Computes, classifies, and records numerical data to keep financial records completeExplanation
The Financial Coordinator position at PTW involves various responsibilities such as developing and maintaining relationships with customers, managing and developing staff, and communicating with physicians and local business offices. However, the key responsibility of the position is to compute, classify, and record numerical data in order to ensure that the financial records are complete. This implies that the Financial Coordinator is primarily responsible for maintaining the accuracy and integrity of the financial records of PTW.Rate this question:
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- 3.
All of the following are the primary functions of PTW's Clinical Support Staff except:
- A.
Delivery of services
- B.
Managing employee relations
- C.
Facility preparation
- D.
Customer preparation
Correct Answer
B. Managing employee relationsExplanation
The primary functions of PTW's Clinical Support Staff include delivery of services, facility preparation, and customer preparation. However, managing employee relations is not one of their primary functions. This means that the Clinical Support Staff is not responsible for handling employee relations within the organization.Rate this question:
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- 4.
At PTW, the Level 3 Physical Therapy Aide - Athletic Trainer position:
- A.
Participates in community athletic events
- B.
Requires current/active National Certification (ATC)
- C.
Requires CPR certification
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above" because the given statement includes three requirements for the Level 3 Physical Therapy Aide - Athletic Trainer position at PTW. The position involves participating in community athletic events, requiring a current/active National Certification (ATC), and requiring CPR certification. Therefore, all three statements are true and encompass the requirements for the position.Rate this question:
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- 5.
All of the following are the promary functions of PTW's Licensed Professional Staff, except:
- A.
Tracking progress of customers
- B.
Delivery of services
- C.
Planning of services
- D.
Performing payroll
Correct Answer
D. Performing payrollExplanation
The licensed professional staff of PTW is responsible for tracking the progress of customers, delivering services, and planning services. However, performing payroll is not listed as one of their primary functions. This suggests that the licensed professional staff does not handle payroll-related tasks within the organization.Rate this question:
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- 6.
A patient comes in with a bill she just received and is confused by the statement. Who is best able to explain the patient statement?
- A.
The Human Resources Coordinator
- B.
The Processing Coordinator
- C.
The Front Desk Customer Service Representative
- D.
The Office Manager
Correct Answer
B. The Processing CoordinatorExplanation
The Processing Coordinator is best able to explain the patient statement because they are responsible for handling and processing all billing and insurance-related matters. They have the knowledge and expertise to understand the details of the statement and can provide a clear explanation to the patient. The Human Resources Coordinator may not have the necessary knowledge about billing and insurance, while the Front Desk Customer Service Representative may not have the authority or expertise to explain the statement in detail. The Office Manager may have other responsibilities and may not be as familiar with the specific details of the patient statement.Rate this question:
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- 7.
You have a friend who wants to work for PTW as a physical therapy aide and they hae less than 90 days of relevent working experience. Most likely, they would qualify for the __________________ role.
- A.
Physical Therapy Aide - Level 3
- B.
Physical Therapy Aide - Level 2
- C.
Entry Level Staff Physical Therapist
- D.
Physical Therapy Aide - Level 1
Correct Answer
D. Physical Therapy Aide - Level 1Explanation
Based on the information given, the friend has less than 90 days of relevant working experience. Therefore, they would most likely qualify for the entry-level position, which is the Physical Therapy Aide - Level 1 role. This role is suitable for individuals who are new to the field and have minimal experience.Rate this question:
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- 8.
You have been working as a Physical Therapy Aide (Level 2) and would like to move into a Level 3 position. What are the main requirements of these positions?
- A.
Completion of at least 1 year of relevant employment experience
- B.
Having a specific interest beyond clinical duties
- C.
Creation of a developmental career plan
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The main requirements for moving from a Level 2 to a Level 3 position as a Physical Therapy Aide include the completion of at least 1 year of relevant employment experience, having a specific interest beyond clinical duties, and creating a developmental career plan. These requirements suggest that in order to advance to a Level 3 position, it is important to have practical experience, a desire to go beyond basic clinical duties, and a clear plan for career growth and development.Rate this question:
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- 9.
You have a confidential employee relations issue that you have been dealing with but you do not know who you can discuss your problem with. Which position at PTW can provide you with help?
- A.
The Human Resources Coordinator
- B.
The Collections Coordinator
- C.
The Insurance Liaison
- D.
The Processing Coordinator
Correct Answer
A. The Human Resources CoordinatorExplanation
The Human Resources Coordinator is the appropriate position at PTW that can provide help in dealing with a confidential employee relations issue. Human Resources professionals are trained to handle sensitive matters related to employees and can provide guidance, support, and resolution to such issues. They are knowledgeable about company policies, procedures, and legal requirements, and can ensure that the matter is handled appropriately and confidentially.Rate this question:
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- 10.
You have been working as an Office Manager at PTW, this means that your primary job dutires generally consist of all of the following, except:
- A.
Administration of clinical support staff performance evaluations
- B.
The hiring of clinical support staff
- C.
Providing physical therapy treatment and procedures
- D.
Facilitate communication between clinical and administrative staff
Correct Answer
C. Providing physical therapy treatment and proceduresExplanation
As an Office Manager at PTW, your primary job duties generally consist of administration tasks such as evaluating the performance of clinical support staff, hiring new clinical support staff, and facilitating communication between clinical and administrative staff. However, providing physical therapy treatment and procedures is not typically part of your job responsibilities as an Office Manager.Rate this question:
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- 11.
Which of the following is not a function of clinical support staff?
- A.
Patient assistance in preparation for treatment, as necessary during treatment and at the conclusion of treatment
- B.
Transportation of patients
- C.
Recording information through the use of flow sheets and checklists in which identify activities performed by the patients
- D.
Documentation of the physical therapy treatment
Correct Answer
D. Documentation of the physical therapy treatmentExplanation
The correct answer is "Documentation of the physical therapy treatment." Clinical support staff typically assist with patient assistance, transportation, and recording information through the use of flow sheets and checklists. However, documenting the physical therapy treatment is typically the responsibility of the physical therapist or other healthcare professionals directly involved in providing the treatment.Rate this question:
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- 12.
The physical therapist may not permit which of the following of clinical support staff? (Select all that apply)
- A.
Interpret referrals
- B.
Conduct tests
- C.
Initiate treatment programs independently
- D.
Perform evaluation procedures
- E.
Assume the responsibility for patient care
Correct Answer(s)
A. Interpret referrals
B. Conduct tests
C. Initiate treatment programs independently
D. Perform evaluation procedures
E. Assume the responsibility for patient careExplanation
The physical therapist may not permit clinical support staff to interpret referrals, conduct tests, initiate treatment programs independently, perform evaluation procedures, or assume the responsibility for patient care.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Feb 18, 2012Quiz Created by
PTWHumanResource
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