WWE Network Ppv Rehire Final Assessment

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| By Daniel Reyes
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Daniel Reyes
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Quizzes Created: 2 | Total Attempts: 674
| Attempts: 494
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  • 1/19 Questions

    What best describes WWE Network?

    • It’s an internet and cable company based in the U.S.
    • It’s a free streaming service like Youtube.
    • It’s a sports streaming service that requires a subscription.
    • I don’t know what WWE Network is.
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About This Quiz

This WWE Network PPV REHIRE Final Assessment evaluates knowledge of the WWE Network's features, subscription management, payment options, and support services, essential for effective customer service in media subscription environments.

WWE Network Ppv Rehire Final Assessment - Quiz

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  • 2. 

    Choose all that apply. In order to make an email change in an account, what is the information you need to verify first?

    • First & Last Name

    • Last 4 Digits of Credit Card

    • Email Address

    • Billing Address

    • Home Address

    Correct Answer(s)
    A. First & Last Name
    A. Last 4 Digits of Credit Card
    A. Billing Address
    Explanation
    To make an email change in an account, the information that needs to be verified first includes the first and last name, last 4 digits of the credit card, and billing address. These pieces of information help to confirm the identity of the account holder and ensure that the request to change the email address is legitimate. The home address is not necessary for this verification process.

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  • 3. 

    What are the acceptable payment methods for WWE Network Subscription? Select all that apply.

    • Paypal

    • E-Card

    • Credit Card/Debit Card

    • WWE Network Prepaid Card

    • Prepaid Credit Card

    Correct Answer(s)
    A. Paypal
    A. Credit Card/Debit Card
    A. WWE Network Prepaid Card
    Explanation
    The acceptable payment methods for WWE Network Subscription include Paypal, Credit Card/Debit Card, and WWE Network Prepaid Card. These options allow customers to pay for their subscription using different methods such as online payment through Paypal, using their credit or debit card, or by purchasing a WWE Network Prepaid Card.

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  • 4. 

    What are the available Support Options for subscribers of WWE Network?

    • Chat

    • Video

    • Email

    • Phone

    Correct Answer(s)
    A. Chat
    A. Email
    A. Phone
    Explanation
    The available support options for subscribers of WWE Network are chat, email, and phone. This means that subscribers can reach out to customer support through these channels to get assistance or resolve any issues they may have with their subscription.

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  • 5. 

    TRUE or FALSE – Customers still need a valid Payment Method attached to their account when they use a WWE Prepaid Gift Card to subscribe.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Customers do not need a valid payment method attached to their account when they use a WWE Prepaid Gift Card to subscribe. This means that the statement is false.

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  • 6. 

    Dennis, an ACTIVE WWE Network monthly subscriber is trying to update the payment method on his account with a WWE Network prepaid card that was given to him as a gift. How do we assist Dennis?

    • Walk Dennis on redeeming the card by going to wwe.com/redeem

    • Advise Dennis that he cannot use the network prepaid card at this time. He must wait for the current subscription to end and redeem it upon expiration.

    • Advise Dennis that he cannot use the network prepaid card. What he used as payment method upon purchasing will be the permanent payment method.

    • This isn’t something I support. Transfer to L2 Billing.

    Correct Answer
    A. Advise Dennis that he cannot use the network prepaid card at this time. He must wait for the current subscription to end and redeem it upon expiration.
    Explanation
    The correct answer is to advise Dennis that he cannot use the network prepaid card at this time. He must wait for the current subscription to end and redeem it upon expiration. This is because the prepaid card can only be redeemed once the current subscription has ended.

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  • 7. 

    Klint, a FORMER WWE Network monthly subscriber is trying to reactivate his account with a WWE Network prepaid card worth 6 months. How do we assist Klint?

    • Walk Klint on redeeming the card by going to wwe.com/redeem

    • Advise Klint that he cannot use the network prepaid card at this time. He must cancel the current subscription and redeem it upon expiration.

    • Advise Klint that he cannot use the network prepaid card. What he used as payment method upon purchasing before will be the permanent payment method.

    • This isn’t something I support. Transfer to L2 Billing.

    Correct Answer
    A. Walk Klint on redeeming the card by going to wwe.com/redeem
    Explanation
    The correct answer is to walk Klint on redeeming the card by going to wwe.com/redeem. This option provides a clear and direct solution to assist Klint in reactivating his account using the prepaid card.

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  • 8. 

    Trevor was calling for his friend Karl who is an active WWE Network subscriber. He said Karl wants to cancel the subscription. How will you address this concern?

    • Immediately proceed with the request. Cancel the subscription and provide the cancellation details.

    • Ask how he is related to Karl, and why he wants to cancel. Make sure Trevor is able to validate all account information before escalating to your supervisor.

    • Ask how they are related to Karl, and why he wants to cancel. As long as Trevor is able to answer the questions, we may proceed with the request.

    • This needs intervention from a Supervisor. Transfer the call.

    Correct Answer
    A. Ask how he is related to Karl, and why he wants to cancel. Make sure Trevor is able to validate all account information before escalating to your supervisor.
    Explanation
    The correct answer is to ask how Trevor is related to Karl and why he wants to cancel. This is important because it ensures that Trevor has the authority to make changes to Karl's account. By validating all account information, it helps to prevent any unauthorized cancellations. If Trevor is able to provide satisfactory answers to the questions, then the request can proceed. However, if there are any concerns or uncertainties, it is best to escalate the call to a supervisor for further assistance.

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  • 9. 

    Clarisse, a PS4 user wants to know if they can purchase a subscription through her console’s WWE Network application. Is this possible?

    • No, user must be directed to watch.wwe.com to purchase

    • Yes, advise that the billing then will be via Playstation Store and not through us

    • No, since PS4 is not a supported device

    • Yes, but advise that the price is higher than what’s on the network website.

    Correct Answer
    A. No, user must be directed to watch.wwe.com to purchase
    Explanation
    The correct answer is "No, user must be directed to watch.wwe.com to purchase." This means that Clarisse cannot purchase a subscription through her console's WWE Network application. Instead, she must go to the website watch.wwe.com to make the purchase.

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  • 10. 

    Greg has been a WWE Network Subscriber for 2 years and wants to watch a recorded PPV event but he’s only seeing a spinning circle. What is the best thing to ask first?

    • What device are you using to watch?

    • What is your internet speed?

    • Where are you currently located?

    • No questions. Advise him to wait for the video to load.

    Correct Answer
    A. What is your internet speed?
    Explanation
    The best thing to ask first is "What is your internet speed?" because the spinning circle indicates that the video is buffering or loading slowly. By knowing the internet speed, it can be determined if the issue is related to a slow internet connection, which could be causing the video to not load properly.

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  • 11. 

    What are the supported devices for WWE Network?

    • Windows XP

    • MAC Mountain Lion

    • Android Oreo

    • Chromebook

    • IOS 11.0

    Correct Answer(s)
    A. MAC Mountain Lion
    A. Android Oreo
    A. IOS 11.0
    Explanation
    The supported devices for WWE Network are MAC Mountain Lion, Android Oreo, and iOS 11.0. These operating systems are compatible with the WWE Network app, allowing users to stream WWE content on their devices.

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  • 12. 

    Fina said that they have the latest LG Smart TV and is wondering if they could use this device if they opt to purchase the network. Will it be compatible for WWE Network app?

    • No, LG TV is not a supported device regardless of the model number

    • It depends, we need the exact model number to validate. If customer is unable to provide, refer them to manufacturer.

    • Yes, KB states we support LG TV 2017 models and newer

    • Transfer to Level 2

    Correct Answer
    A. Yes, KB states we support LG TV 2017 models and newer
    Explanation
    The correct answer is that the LG Smart TV will be compatible with the WWE Network app if it is a 2017 model or newer. This information is stated in the knowledge base (KB) which confirms the compatibility of LG TV 2017 models and newer with the WWE Network app.

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  • 13. 

    Ben is using an iPhone 8+ running on iOS 12.3, and is interested on accessing WWE Network content. However, he is confused where and how to start. What is the best way to assist Ben?

    • Advise that his device is not supported. Ask if he has another device.

    • First, advise to install the WWE Network app which is free. Afterwards, go to watch.wwe.com to purchase the subscription.

    • First, advise to install the WWE Network app which is free. Afterwards, purchase the subscription via the app too

    • First, advise to install the WWE Network app which cost $9.99 upfront. Afterwards, go to watch.wwe.com to purchase the subscription for another $9.99.

    Correct Answer
    A. First, advise to install the WWE Network app which is free. Afterwards, go to watch.wwe.com to purchase the subscription.
    Explanation
    The best way to assist Ben is to advise him to first install the WWE Network app, which is free, on his iPhone 8+ running on iOS 12.3. After installing the app, he should then go to watch.wwe.com to purchase the subscription. This will allow Ben to access WWE Network content on his device.

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  • 14. 

    Luke has a new laptop running on Windows 10 OS. He wants to know if he could use the device to watch before he purchases the network. What will you tell Luke?

    • Apologize and say that Windows 10 does not meet our system requirements.

    • Advise that we can no longer download the app on Windows 10, customer needs to use a supported browser

    • Advise that yes, he may. He just have to download the FREE WWE App from the Microsoft Store.

    • Refer Luke to Microsoft Support as they are the best to ask of their device’s compatibility.

    Correct Answer
    A. Advise that we can no longer download the app on Windows 10, customer needs to use a supported browser
    Explanation
    The correct answer is advising Luke that he can no longer download the app on Windows 10 and needs to use a supported browser. This suggests that the app is not compatible with Windows 10 and can only be accessed through a browser.

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  • 15. 

    Which pieces of information can be used in DCE Admin tool to locate a customer’s account? Select all that apply.

    • Name (First and Last Name)

    • Address (Billing Address)

    • Username (Email Address)

    • CC (Last 4 digits of the Credit Card)

    Correct Answer(s)
    A. Name (First and Last Name)
    A. Username (Email Address)
    A. CC (Last 4 digits of the Credit Card)
    Explanation
    The pieces of information that can be used in the DCE Admin tool to locate a customer's account are the Name (First and Last Name), Username (Email Address), and CC (Last 4 digits of the Credit Card). These three pieces of information are likely to be unique to each customer and can be used to accurately locate their account in the system. The Address (Billing Address) is not mentioned as a valid piece of information for locating a customer's account.

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  • 16. 

    When resetting passwords for the customer, what Authentication Provider should be selected?

    • ADOBE

    • WWE

    • ID

    • None of the above

    Correct Answer
    A. ID
    Explanation
    The correct answer is "ID" because when resetting passwords for the customer, the Authentication Provider that should be selected is the one that is associated with the customer's ID. This ensures that the customer's identity is verified and authenticated before allowing them to reset their password. The other options, such as Adobe and WWE, are not relevant in this context and do not provide the necessary authentication for password resets.

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  • 17. 

    This tab displays the content that the customer accessed / watched

    • Watch List

    • Watch History

    • Activity History

    • Licenses

    Correct Answer
    A. Watch History
    Explanation
    The correct answer is "Watch History" because it is the tab that shows the content that the customer has accessed or watched in the past. The other options, such as "Watch List," "Activity History," and "Licenses," do not specifically pertain to the customer's viewing history.

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  • 18. 

    Agents are allowed to delete payment method under the customer’s account.

    • True, this includes the default payment method.

    • False, we have no way to delete payment methods on our end.

    • True, except the default payment method on file.

    • False, this must be escalated to supervisors.

    Correct Answer
    A. False, this must be escalated to supervisors.
  • 19. 

     Which tab and flow should agents follow to cancel the customer’s subscription?

    • Summary > Actions then select Suspend

    • Summary > Manage then click Cancel Subscription

    • Licenses > Click on the recent billing > Actions then select Suspend

    • Agents cannot cancel accounts they should reach out to their supervisor. 

    Correct Answer
    A. Agents cannot cancel accounts they should reach out to their supervisor. 
    Explanation
    Agents cannot cancel accounts they should reach out to their supervisor. This means that agents do not have the authority or ability to cancel customer subscriptions on their own. Instead, they need to contact their supervisor for assistance in canceling the subscription.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 08, 2019
    Quiz Created by
    Daniel Reyes

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