WWE Network Ppv Rehire Final Assessment

The correct answer is "It's a sports streaming service that requires a subscription." This answer accurately describes WWE Network as a streaming service that focuses on sports content, specifically professional wrestling, and requires a paid subscription to access its content.

The correct answer is "ID" because when resetting passwords for the customer, the Authentication Provider that should be selected is the one that is associated with the customer's ID. This ensures that the customer's identity is verified and authenticated before allowing them to reset their password. The other options, such as Adobe and WWE, are not relevant in this context and do not provide the necessary authentication for password resets.

The acceptable payment methods for WWE Network Subscription include Paypal, Credit Card/Debit Card, and WWE Network Prepaid Card. These options allow customers to pay for their subscription using different methods such as online payment through Paypal, using their credit or debit card, or by purchasing a WWE Network Prepaid Card.

The correct answer is to ask how Trevor is related to Karl and why he wants to cancel. This is important because it ensures that Trevor has the authority to make changes to Karl's account. By validating all account information, it helps to prevent any unauthorized cancellations. If Trevor is able to provide satisfactory answers to the questions, then the request can proceed. However, if there are any concerns or uncertainties, it is best to escalate the call to a supervisor for further assistance.

The correct answer is that the LG Smart TV will be compatible with the WWE Network app if it is a 2017 model or newer. This information is stated in the knowledge base (KB) which confirms the compatibility of LG TV 2017 models and newer with the WWE Network app.

Agents cannot cancel accounts they should reach out to their supervisor. This means that agents do not have the authority or ability to cancel customer subscriptions on their own. Instead, they need to contact their supervisor for assistance in canceling the subscription.

The best way to assist Ben is to advise him to first install the WWE Network app, which is free, on his iPhone 8+ running on iOS 12.3. After installing the app, he should then go to watch.wwe.com to purchase the subscription. This will allow Ben to access WWE Network content on his device.

The correct answer is "No, user must be directed to watch.wwe.com to purchase." This means that Clarisse cannot purchase a subscription through her console's WWE Network application. Instead, she must go to the website watch.wwe.com to make the purchase.

The correct answer is "Watch History" because it is the tab that shows the content that the customer has accessed or watched in the past. The other options, such as "Watch List," "Activity History," and "Licenses," do not specifically pertain to the customer's viewing history.

Customers do not need a valid payment method attached to their account when they use a WWE Prepaid Gift Card to subscribe. This means that the statement is false.

The available support options for subscribers of WWE Network are chat, email, and phone. This means that subscribers can reach out to customer support through these channels to get assistance or resolve any issues they may have with their subscription.

The pieces of information that can be used in the DCE Admin tool to locate a customer's account are the Name (First and Last Name), Username (Email Address), and CC (Last 4 digits of the Credit Card). These three pieces of information are likely to be unique to each customer and can be used to accurately locate their account in the system. The Address (Billing Address) is not mentioned as a valid piece of information for locating a customer's account.

The best thing to ask first is "What is your internet speed?" because the spinning circle indicates that the video is buffering or loading slowly. By knowing the internet speed, it can be determined if the issue is related to a slow internet connection, which could be causing the video to not load properly.

The correct answer is to walk Klint on redeeming the card by going to wwe.com/redeem. This option provides a clear and direct solution to assist Klint in reactivating his account using the prepaid card.

The supported devices for WWE Network are MAC Mountain Lion, Android Oreo, and iOS 11.0. These operating systems are compatible with the WWE Network app, allowing users to stream WWE content on their devices.

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The correct answer is advising Luke that he can no longer download the app on Windows 10 and needs to use a supported browser. This suggests that the app is not compatible with Windows 10 and can only be accessed through a browser.

The correct answer is to advise Dennis that he cannot use the network prepaid card at this time. He must wait for the current subscription to end and redeem it upon expiration. This is because the prepaid card can only be redeemed once the current subscription has ended.

To make an email change in an account, the information that needs to be verified first includes the first and last name, last 4 digits of the credit card, and billing address. These pieces of information help to confirm the identity of the account holder and ensure that the request to change the email address is legitimate. The home address is not necessary for this verification process.