1.
24-hour survival information, including sun cream, tap water and local shops
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because the given information about 24-hour survival, including sun cream, tap water, and local shops, suggests that it is related to the arrival at a destination. The arrival transfer typically refers to transportation provided from the airport or arrival point to the designated accommodation. This service ensures that travelers are safely transported to their destination upon arrival, which aligns with the concept of survival information and the need for local amenities.
2.
Promote the Welcome Meeting
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because promoting the welcome meeting involves ensuring that participants are able to reach the meeting location smoothly and on time. Providing an arrival transfer service helps to facilitate this by ensuring that participants are picked up from the airport and transported to their accommodation, allowing them to attend the welcome meeting without any hassle.
3.
Information on the reps service in the Hotel
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because the question is asking for information on the reps service in the hotel, and an arrival transfer refers to the service provided by the hotel to pick up guests from the airport or another location and bring them to the hotel. This service is commonly offered by hotels to ensure a smooth and convenient arrival experience for their guests.
4.
Details on the location and information on the reps information board
Correct Answer
A. Arrival Transfer
Explanation
The given answer, "Arrival Transfer," suggests that the location and information on the reps information board are related to the process of transferring passengers from the arrival point to their desired destination. This could involve providing details on transportation options, directions, and any other relevant information to ensure a smooth and efficient transfer for passengers arriving at the location.
5.
Trip information
Correct Answer
A. Arrival Transfer
Explanation
The given correct answer is "Arrival Transfer". This suggests that the trip information provided is specifically about the transfer service for arriving at the destination. It implies that there is a service available to transport individuals from the arrival point to their final destination.
6.
Information on the procedure for checking in to a hotel
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because the question is asking for information on the procedure for checking in to a hotel. An arrival transfer typically refers to the transportation service provided by the hotel to pick up guests from the airport or other designated locations and bring them to the hotel. This service is often included in the hotel's check-in process to ensure a smooth and convenient arrival for guests.
7.
Introduce yourself and welcome aboard the coach
Correct Answer
C. Both
Explanation
The correct answer is "Both." This means that both the arrival transfer and the departure transfer are included in the welcome aboard the coach. This suggests that the coach will provide transportation for both arriving and departing passengers, ensuring a seamless travel experience.
8.
Check that all customers have checked out of the hotel and emptied their safes and returned the key
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because it states that all customers have checked out of the hotel and emptied their safes and returned the key. This suggests that the transfer is for customers who are leaving the hotel and going to another location, indicating a departure transfer rather than an arrival transfer.
9.
Welcome to the Country / resort
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because it is stating that the service provided is for the arrival transfer only.
10.
Reminder to collect all belongings when customers got off of the coach
Correct Answer
C. Both
Explanation
The reminder to collect all belongings applies to both the arrival transfer and the departure transfer. It is important for customers to remember to take all their belongings with them when they get off the coach, whether they are arriving at their destination or leaving it. This ensures that nothing is left behind and avoids any inconvenience or loss for the customers.
11.
Information on the Flight and check in at the airport details
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because it refers to the service of transferring passengers from the airport to their destination when they are departing. This service is usually provided by hotels, travel agencies, or private transportation companies.
12.
Promote and encourage all customers to complete a customer service questionnaire (CSQ)
Correct Answer
B. Departure Transfer
Explanation
The given answer, "Departure Transfer," is the correct option because the statement is asking for which option should be promoted and encouraged to complete a customer service questionnaire (CSQ). Since the options "Arrival Transfer" and "Both" are not mentioned in the statement, they can be eliminated. Therefore, the only option left is "Departure Transfer," making it the correct answer.
13.
Promote future holidays
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because it refers to the service provided for individuals who are leaving a destination and need transportation from their accommodation to the airport or train station. This service ensures that travelers can easily and conveniently reach their departure point without any hassle.
14.
Information on procedure to check in at the airport
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because the information provided is about the procedure to check in at the airport. This suggests that the information is relevant for passengers who are departing from the airport, rather than those who are arriving. Therefore, the answer "Departure Transfer" is the most appropriate choice.
15.
Airport procedure and what happens at security and Passport control
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because the question is asking about airport procedures and what happens at security and passport control. A departure transfer refers to the process of transferring from the airport to your destination when you are leaving or departing from the airport. This involves going through security checks, passport control, and other necessary procedures before boarding your flight.
16.
Information on Airport facilities and reminders of duty free allowances
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because the given information specifically mentions "Information on Airport facilities and reminders of duty-free allowances." This suggests that the information is related to departing from the airport rather than arriving. Therefore, the correct answer is the departure transfer, which typically includes services and information related to leaving the airport.
17.
Ask Customers to Wait on board the coach while you go in in to the airport terminal to find out the details and location of the check in desks
Correct Answer
B. Departure Transfer
Explanation
The given correct answer is "Departure Transfer". This means that the situation described in the question is related to a departure transfer. The instruction given is to ask customers to wait on board the coach while the person goes into the airport terminal to find out the details and location of the check-in desks. This suggests that the person is responsible for ensuring a smooth departure for the customers, possibly by coordinating their check-in process.
18.
Wish people a good onward journey home
Correct Answer
B. Departure Transfer
Explanation
The correct answer is "Departure Transfer" because wishing people a good onward journey home implies that they are leaving or departing from a place. A departure transfer refers to transportation services provided to individuals who are leaving a location, such as an airport or hotel, and need transportation to their next destination.
19.
Wish People a good Holiday
Correct Answer
A. Arrival Transfer
Explanation
The correct answer is "Arrival Transfer" because when wishing someone a good holiday, it is common to offer assistance or services related to their arrival, such as arranging transportation from the airport to their destination. This encompasses the idea of providing an arrival transfer service to ensure a smooth and enjoyable start to their holiday.