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Questions and Answers
What causes rework which costs us more than having done it "right the first time"?
Which of these are "Root Causes" of our errors?
Faulty processes that almost "invite" errors
All three of the other options
Lack of Training
Oversight (mistake) by employees
We encourage each other to announce errors broadly. If we hide them, we can't improve!
We investigate the causes of errors by which of the following?
1. Identifying what went wrong
2. Blaming someone else
3. Identifying how it went wrong - what caused the error
4. Identifying who needs to know about it and making it known
5. Answers 1, 3 and 4 above
We take Corrective Action as follows:
If it's simply an employee mistake, we make sure the co-worker hears about it - either directly or through the supervisor.
We review the A-Way to see if the procedures are wrong.
We ignore it because it's uncomfortable to tell someone something like that
The first two answers above...the third one is nuts!
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