TRX Alliance Exam: Trivia Questions Quiz!

The term E-File refers to an electronic file. This means that instead of using traditional paper documents, information is stored and transmitted digitally. E-Filing is commonly used in various contexts, such as tax returns or legal documents, where individuals or organizations submit their information electronically rather than through physical paperwork. This method offers convenience, efficiency, and reduces the need for physical storage.

The given statement is FALSE. The phone number provided is not a valid phone number format as it includes a mix of letters and numbers. A valid phone number should only contain numerical digits.

The correct answer is "Conversions". Conversions refer to the process of transferring data from one software system to another. In this context, offering conversions means that we have the capability to migrate a customer's prior year clients from their current software to ours. This service is valuable as it allows customers to seamlessly transition to our software without losing any important data or having to manually re-enter information.

When a company purchases software and rebrands it by changing the name to their own company's name, it is considered a rebranding. This means that the company is essentially giving the software a new identity that aligns with their own brand. By doing so, they can make the software more recognizable and establish a stronger connection between their company and the product. Therefore, the statement "When a company buys software and changes the name of it to their company's name, it then becomes a rebrand" is true.

The statement accurately defines a reseller as a company that purchases software in large quantities from a manufacturer and then sells it at a lower price. This practice allows the reseller to offer the software at a more affordable cost to customers. Therefore, the statement is true.

Direct transmission refers to the process of sending a return directly to the IRS without any intermediaries. This means that the taxpayer submits their tax return directly to the IRS, either through mail or electronically, without involving any third-party services or software. This method ensures that the return reaches the IRS directly and allows for faster processing and acknowledgement of the filing.

If a form in the forms tree has a red exclamation point beside it, it means that at least one required field is empty. This indicates that there is missing information or data that needs to be filled in before the form can be submitted or processed correctly. The red exclamation point serves as a visual indicator to draw attention to the incomplete fields and prompt the user to complete them.

To ensure that the downloaded state works with the client's program, the first thing to check is if the program is updated to the most recent version. This is because outdated versions may lack compatibility with the state, resulting in compatibility issues. By ensuring that the program is up to date, any potential bugs or compatibility problems can be addressed and resolved, allowing the state to work properly with the client's program.

When a client becomes increasingly ill-tempered and you are unable to calm them down, it is best to give the call to a manager. This is because managers are usually more experienced in handling difficult situations and have the authority to make decisions or provide solutions that may help resolve the problem. Transferring the call to a manager ensures that the client's concerns are addressed by someone who is better equipped to handle their frustration and find a suitable resolution.

Smiling and speaking clearly to the customer when answering the phone is important because it helps create a positive and friendly impression. Smiling can be heard in the tone of voice and can make the customer feel valued and appreciated. Speaking clearly ensures effective communication and helps the customer understand the information being provided. Overall, these actions contribute to good customer service and can enhance the customer's experience. Therefore, the statement is true.

Placing a client on hold until the manager comes in is not the best course of action when a client asks for a manager who is not on duty. It is more efficient and professional to inform the client that the manager is unavailable and offer assistance or take a message for the manager to respond later. Keeping the client on hold for an extended period of time may lead to frustration and dissatisfaction.

If you get too busy, it is not fine to not call someone back with a small problem because they may not be able to reach someone else to help them.

The given statement is FALSE. The first option when a customer calls in with a problem is not necessarily a screen share. There could be other troubleshooting steps or options that can be explored before resorting to a screen share. The decision on how to assist the customer would depend on the nature of the problem and the available resources.

The correct answer is www.irs.gov because it is the official website for the IRS (Internal Revenue Service), which is the federal agency responsible for collecting taxes and enforcing tax laws in the United States. The website provides information, forms, and resources for taxpayers to file their taxes, make payments, and access other tax-related services.

Before placing the caller on Hold, it is important to ask their permission to do so and say thank you. This shows courtesy and respect towards the caller, and ensures that they are aware of the situation. It also helps to maintain good customer service by keeping the caller informed and engaged in the conversation.

The given statement suggests that our best greeting when answering the phone is usually "Hello?" However, this is not necessarily true. Different individuals and cultures may have different preferred greetings when answering the phone. Some common alternatives include "Good morning/afternoon/evening," "Thank you for calling," or stating the name of the organization or individual. Therefore, the correct answer is FALSE.

The first thing to check when someone has entered the Support Key on www.trxpro.com/support and the download is not starting is if the person has a firewall. A firewall can block the download process, so it is important to determine if it is enabled and if it is causing any issues. By checking the firewall settings, any necessary adjustments can be made to allow the download to proceed successfully.

CTRL+X is used to cut selected text or files. Cutting removes the selected item from its original location and stores it in the clipboard. The cut item can then be pasted elsewhere using the CTRL+V shortcut. This keyboard shortcut is commonly used to move or transfer data within a document or between different applications.

CTRL+C is the shortcut to copy. When you select a text or file and press CTRL+C, it creates a duplicate of the selected item and stores it in the clipboard. This allows you to paste the copied item in another location or document using the CTRL+V shortcut. Copying is useful when you want to duplicate information without removing it from its original source.

The correct answer is www.trxalliance.com because it is the only website listed that specifically mentions TRX in its domain name. The other websites may contain information related to taxes or professionals, but they do not indicate a direct connection to TRX. Therefore, www.trxalliance.com is the most likely website that people looking into TRX would go to for information.

CTRL+V is an action used to paste content that has been previously copied or cut. It allows the user to place the copied or cut content into a different location or document.

Indirect transmission is the correct answer because it refers to the process of a tax preparer sending a return to a filing center instead of directly to the IRS. This means that the return is first sent to an intermediary, the filing center, which then forwards it to the IRS. This method allows for additional review and processing before the return reaches the IRS.

The Taxwise files are stored in the UTS08 folder on the computer in a typical stand alone install.

The shortcut for overriding an entry is F8.

The shortcut for linking a form is F9.

The statement implies that the only way to print is by using the Print button at the top of the screen. This statement is false because there are usually multiple ways to print, such as using keyboard shortcuts, right-clicking and selecting the print option, or accessing the print function from the file menu.

The first thing to do when a client is unable to open returns is to check if they are logged in as ADMIN. This is because being logged in as ADMIN can restrict certain actions and access within the program. By ensuring that they are not logged in as ADMIN, any potential restrictions can be ruled out as the cause of the issue, allowing for further troubleshooting if necessary.

An acknowledgement is a response or confirmation sent by a recipient to indicate that a message or request has been received. If the program is not up-to-date, it may not have the necessary protocols or functionalities to process and send acknowledgements. This could result in acknowledgements not going through. Therefore, the statement that an acknowledgement may not be going through if the program is not up-to-date is true.

The correct answer is Install from Internet and Install from CD. These are the two available options for obtaining upgrades when installing states and packages for Pro 1040. The first option allows users to download and install upgrades directly from the internet. The second option involves installing upgrades from a CD, which may be provided by the software manufacturer.

The given statement is false. In Pro 1040, there are multiple ways to print a return, not just through Batch Process. Users can also print returns individually or in batches using different options provided by the software. Therefore, the statement that Batch Process is the only way to print a return in Pro 1040 is incorrect.

The correct answer is "google.taxworks.com" because it is stated as the website for the Taxworks Knowledge Base.

The Acknowledgements can be found under the Reports menu.

The statement is false because once clients are deleted, they are typically removed from the client profile. Therefore, the client profile will not list clients after they are deleted.

The statement is false because the TRX Pro 1040 program cannot update when the computer is turned off. Updates generally require an active internet connection and the computer to be powered on in order to download and install the necessary updates. Therefore, if the computer is turned off, the program cannot update.

The statement is false because the TRX Pro 1040 cannot convert both Individual and Business returns simultaneously.

The Distribution Sets utility is located under the "Settings" menu.

In Pro 1040, it is possible to set up two different printers, one for tax forms and the other for labels. This allows for more efficient printing and organization of different types of documents.

When installing Pro 1040 from the CD, it is recommended to select "Run" when the Auto-Run menu appears. This means that the installation process will start automatically without the need for manual intervention. Choosing this option ensures a smooth and hassle-free installation experience for the user.

The statement suggests that it is not necessary to get a number from a client to call back because of the extensive database in Commit. However, the correct answer is FALSE. This implies that getting a number from a client is necessary to call back, regardless of the extensive database in Commit.

When a client is explaining a problem they have, it is important to actively listen and allow them to fully express their concerns. Interrupting them or jumping in with the solution before they have finished speaking can make them feel unheard or dismissed. By waiting until they are finished speaking, you show respect for their perspective and give them the opportunity to fully explain the issue. Once they have finished, you can then inform them of the solution and provide assistance to help them solve the problem effectively.

The correct answer is FALSE. This means that the website www.trxalliance.com is not the one where members should go for information. They need to find another website or source for the information they are looking for.

The given statement suggests that the customers being referred to are tax preparers who are tired of paying high prices for tax software annually. This implies that the statement is true, as it confirms the target audience for the tax software company is indeed tax preparers who are seeking affordable options.

The statement is true because Pro 1040 allows customers to set up the bank they are using through the Initial Configuration feature. This feature enables customers to input their bank information and connect it to the Pro 1040 software, allowing for seamless integration and efficient banking processes.

Clients can find the Install Systems utility to add a state under the "Installations" menu in Pro 1040.

The Launch button on the Button Bar is used to bring up the Home screen. This screen serves as the starting point for accessing various features and functions within the software. It provides a centralized hub where users can navigate to different sections, view important notifications, access tools and resources, and manage their workflow efficiently. By clicking on the Launch button, users can quickly access the Home screen and easily navigate through the software's functionalities.

To download a state download for Taxwise software, the correct website to visit is www.trxpro.com.

The main reasons to run diagnostics are to correct errors and create an E-File. Running diagnostics helps identify and fix any errors or issues within a system. It also allows for the creation of an E-File, which is an electronic version of important documents or records. By running diagnostics, errors can be addressed and fixed, ensuring the smooth functioning of the system, while also creating an E-File for easy access and storage of important information.

To check the version of Taxwise and ensure it is the current version, you can go to "Help > About Taxwise". This option typically provides information about the software version, including any updates or patches that have been installed. By selecting this option, users can easily verify if they are using the latest version of Taxwise.

To find a business code in Pro 1040, you would go under the Workbench menu. This suggests that the statement is true.

The statement is false because the Form Filler is not contained under the Utilities menu in Pro 1040.

The button "Peek" in Pro 1040 is used to view a form in a return as it appears from the IRS. This button allows the user to get a quick glimpse of the form without having to open it fully. It provides a convenient way to preview the form and ensure that it appears correctly before submitting it to the IRS.

The statement is false because it claims that the upgrades for the program can be found on the Taxworks Knowledge Base, which implies that the upgrades are available on that platform. However, the statement does not provide any evidence or information to support this claim. Without any supporting details, it is not possible to conclude that the upgrades can be found on the Taxworks Knowledge Base.

When installing the Pro 1040 program from the CD, the option to choose is "Run". This means that you want to immediately execute the program installation process. Choosing "Cancel" would abort the installation, "Save" would save the program file to your computer without installing it, and "The selections are not applicable" implies that none of the given options are suitable, which is incorrect in this case.

The Convert Clients utility in Pro 1040 is located under the "File" selection. This suggests that the utility can be accessed by navigating to the "File" menu in Pro 1040.

The E-File Center button in Pro 1040 is not used to review the return and make any changes. It is actually used to electronically file the return once it has been reviewed and finalized. Therefore, the correct answer is FALSE.

To change colors in Pro 1040, the client would go to the "Settings" menu. This menu is typically where users can customize various aspects of the software, including color schemes. By accessing the Settings menu, the client can easily modify the colors to their preference, allowing for a more personalized experience while using Pro 1040.

In the Client Selection section of the Pro 1040 software, when you are viewing the list of 1065 clients and you create a new client, it will be categorized as a new 1065 client. This means that the new client will be added to the existing list of 1065 clients, rather than being categorized under a different client type. Therefore, the statement is true.

A RAL (Refund Anticipation Loan) is usually available within 24 hours. This means that once an individual applies for a RAL, they can expect to receive the loan amount within a day. This quick availability makes RALs a popular option for those who need immediate access to funds.

The option of Search/Query for Taxpayer can be found in the File menu. This menu typically contains various options related to managing files, including searching and querying specific information. Therefore, it is logical to assume that the option for searching or querying taxpayers would be located in the File menu.

A customer would go under the Utilities menu to set the defaults in Pro 1040. This menu typically contains various tools and options for managing and customizing the software. Within the Utilities menu, there may be specific settings or configurations that allow the customer to set defaults for their preferences or specific functions in Pro 1040. The Utilities menu is commonly used for accessing additional features or performing administrative tasks within the software.

The F2 button can be used to rename a selected file. This function is commonly used in file management systems to quickly change the name of a file without having to go through additional steps. By selecting a file and pressing F2, users can easily edit the name of the file and make any necessary modifications.

To change a customer's EFIN (Electronic Filing Identification Number), you would need to go to the "Main Info" tab. This tab likely contains all the essential information about the customer, including their contact details, identification numbers, and any other relevant information. By accessing the "Main Info" tab, you can update the customer's EFIN and ensure that their records are accurately maintained.

The statement is false because the Knowledge Base in Commit does not only have information regarding Taxwise. It is likely to contain information on other topics or areas as well.

After parking a customer on 700, the next step is to stay on the line to see what line the call is parked on. This is important to ensure that the call can be easily retrieved when needed. By staying on the line, the person can quickly identify the line on which the call is parked and take appropriate action to retrieve it. This helps in providing efficient customer service and avoids any delays or confusion in handling the parked call.

The correct answer is "prior software 08, Taxwise 08". When running a conversion to Taxwise for the 2009 tax season, you need to run the conversion from the previous software version (08) to the Taxwise version for that year (also 08). This ensures that all the necessary data and information from the previous software is accurately transferred and compatible with the Taxwise software for the 2009 tax season.

The first thing to check when a client calls in because information is not carrying correctly from one form to another is to make sure all the forms are linked correctly. This means verifying that the necessary connections and relationships between the forms are properly established to ensure the smooth flow of data. By checking the form links, any potential issues or gaps in the data transfer process can be identified and resolved, improving the accuracy and reliability of the information exchange.

The statement is false because in a Distribution Set, you have the ability to change the order of forms. A Distribution Set allows you to organize and arrange forms in a specific order that suits your needs. This flexibility allows you to prioritize certain forms or rearrange them based on your preferences. Therefore, the correct answer is false.

The Print Input Screen in Pro 1040 is found under the Utilities menu.

The statement is false because the Alliance is not a group of taxpayers joined to save building costs during the tax season. The statement does not provide any information about the purpose or nature of the Alliance, so it cannot be determined whether the statement is true or false.

The statement is false because the correct website to check the Return Status is not www.taxwise.com.

Storing a backup on an external drive is generally recommended because it provides an additional layer of protection in case the original device fails or gets damaged. External drives are separate from the main device, reducing the risk of data loss due to hardware failures or accidents. Additionally, external drives can be easily disconnected and stored in a different location, offering protection against theft or natural disasters. Therefore, it is advisable to store backups on an external drive to ensure data safety and accessibility.

The statement is false because the TRX Pro 1040 software does not require the four pieces of information mentioned (Account Number, Serial Number, Charge Number, and Company Name) to be activated.

The correct answer is www.trxpro.com/support. This website is usually directed to clients for screen share support.

To ensure proper functionality and access to the Tax Prep folder on other networked computers, it is necessary to share the folder before installing the Pro 1040 program. This allows the program to locate and utilize the shared folder during installation, enabling seamless access and collaboration across the network. Therefore, the statement "In Pro 1040, you need to share the Tax Prep folder BEFORE you install the program on other networked computers" is true.

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The maximum length for a watermark is 25 characters. This means that any watermark used cannot exceed 25 characters in length.

After downloading updates and restarting the program, if the Automatic Upgrade Utility is still telling you to restart the program, the correct action to take is to repair the Management and Access Databases in the Support Tool. This suggests that there may be an issue with the databases that is preventing the program from fully updating. By repairing the databases, it is likely that any errors or inconsistencies will be fixed, allowing the program to function properly and preventing the continuous restart message.

Error 91, when printing to PDF, is specifically associated with Adobe Acrobat. This error occurs when a program is trying to access an object variable that is not set or is not yet initialized. Therefore, when printing to PDF, if Error 91 is encountered, it can be attributed to Adobe Acrobat as the program responsible for the error.

The statement is false because the Pro 1040 program will not function normally when installed on an external hard drive. It is likely designed to be installed on the computer's internal hard drive, and running it from an external hard drive may cause compatibility issues or performance problems.

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Ohio City forms can be accessed in Pro 1040.

After finishing a return and creating the E-File, you would go to the "Communications" menu in order to send the return to the E-File center. This menu likely contains options and tools related to communication and transmission of files, including the ability to send the E-File to the designated center for processing.

To get the program installations to work on Windows 7, the first option to try is running the installation in Compatibility Mode. This mode allows the program to run as if it is on a different version of Windows, which can help resolve compatibility issues with Windows 7.

The given statement is false because acknowledgements in Pro 1040 are not listed under the Bank and EF Settings menu within the program.

If the installation freezes in Pro 1040, the best thing to do is not to immediately start over. Instead, it is recommended to wait for a while to see if the installation resumes or if any error messages appear. Sometimes, the freezing can be a temporary issue and may resolve on its own. Starting over immediately may lead to data loss or other complications.

The statement is false because the calculator in Pro 1040 can be used to input numerical data in a return.

The statement suggests that individual conversion from the support website can also convert business returns in some software. However, the correct answer is FALSE. This means that the individual conversion from the support website cannot convert business returns in any software.

After the Initial Configuration, if a client needs to add more states, they can download them from the "Installations > Install Systems" section.

When a client's problem is solved, it is considered good customer service etiquette to express gratitude by saying "Thank you." Waiting for the client to hang up first shows respect and ensures that the conversation is ended on a positive note. It allows the client to feel acknowledged and valued, leaving a lasting impression of good service. Therefore, the statement is true.

In Taxwise Utility, you can find the option to View/Edit Print Packets.

The taxpayer's street address is not needed to search for a taxpayer. The other information provided, such as the taxpayer's SSN, last name, and daytime telephone, can be used to search and identify the taxpayer. The street address may be useful for other purposes, such as mailing correspondence, but it is not necessary for the search process.

The correct answer is trxsupport. This is the log in name that should be used for the eBlvd screen share support.

To create multiple user accounts in the E-File Center in Pro 1040, you would go to the "Security" section. This is where you can manage and set up different user accounts with their respective permissions and access levels. By going to the "Security" section, you can ensure that each user has the appropriate level of access to the E-File Center and its functionalities.

When running the Pro 1040 installation, if it is a network install on the Host computer, we do not always choose the Server install. The correct answer is FALSE because in some cases, the network installation may require a Client install instead of a Server install on the Host computer.

The statement is false because the E-FILE center does display sample returns, even though they are not valid when sent.

To ensure that page numbers are printed on the forms in Pro 1040, you need to go to the "Distribution Sets" option. This setting allows you to customize the distribution of forms and includes the option to enable or disable the printing of page numbers. By selecting the appropriate distribution set and enabling the page number option, the client can ensure that the page numbers will show up when printing the forms.

Taxwise Explorer is the utility used to move, copy, and rename returns. It is a feature within Taxwise software that allows users to easily manage and organize their clients' tax returns. With Taxwise Explorer, users can efficiently handle tasks such as moving returns to different folders, creating copies of returns for backup purposes, and renaming returns to better organize their files. This utility streamlines the process of managing returns, making it easier for tax professionals to access and work with their clients' tax information.

In the E-File Center for Pro 1040, the option "Filing Status" is NOT a choice for a selection of reports to view. This means that users cannot access any reports related to filing status in this particular section of the E-File Center.

The statement suggests that the "dbrepair" can always be found in the TWTech folder. Therefore, the correct answer is "TRUE" indicating that the statement is accurate and "dbrepair" can indeed be found in the TWTech folder.

TRX started 24 years ago.