TRX Alliance Exam: Trivia Questions Quiz!

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| By Eking
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Eking
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Quizzes Created: 2 | Total Attempts: 367
| Attempts: 293
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  • 1/100 Questions

    When someone uses the term E-File, they are talking about what?

    • Electronic file
    • Earned file
    • Economic file
    • Ease of Filing
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About This Quiz


TRX alliance exam: trivia questions quiz! There are different companies that people get their tax alliance programs but TRX stands out. If you are looking to be a part of their staff, you need to prove that you know the basics about the company and what it offers. This quiz will give you an idea of how well you know it, do give it a try and see how well you do!

TRX Alliance Exam: Trivia Questions Quiz! - Quiz

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  • 2. 

    Our phone number to reach us is 866-TAX-PROS.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The given statement is FALSE. The phone number provided is not a valid phone number format as it includes a mix of letters and numbers. A valid phone number should only contain numerical digits.

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  • 3. 

    What do we offer that can change a customer's prior year clients from one software to ours?

    • Hard Drive Swaps

    • File Renames

    • Diversions

    • Conversions

    Correct Answer
    A. Conversions
    Explanation
    The correct answer is "Conversions". Conversions refer to the process of transferring data from one software system to another. In this context, offering conversions means that we have the capability to migrate a customer's prior year clients from their current software to ours. This service is valuable as it allows customers to seamlessly transition to our software without losing any important data or having to manually re-enter information.

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  • 4. 

    When a company buys software and changes the name of it to their company's name, it then becomes a rebrand.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    When a company purchases software and rebrands it by changing the name to their own company's name, it is considered a rebranding. This means that the company is essentially giving the software a new identity that aligns with their own brand. By doing so, they can make the software more recognizable and establish a stronger connection between their company and the product. Therefore, the statement "When a company buys software and changes the name of it to their company's name, it then becomes a rebrand" is true.

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  • 5. 

    A reseller is a company who buys software from one company in bulk, and then resells it at a more affordable cost.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The statement accurately defines a reseller as a company that purchases software in large quantities from a manufacturer and then sells it at a lower price. This practice allows the reseller to offer the software at a more affordable cost to customers. Therefore, the statement is true.

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  • 6. 

    When a return is sent directly to the IRS, it is called what?

    • Acceptance of Filing

    • Electronic Sent Document

    • Direct transmission

    • Indirect transmission

    Correct Answer
    A. Direct transmission
    Explanation
    Direct transmission refers to the process of sending a return directly to the IRS without any intermediaries. This means that the taxpayer submits their tax return directly to the IRS, either through mail or electronically, without involving any third-party services or software. This method ensures that the return reaches the IRS directly and allows for faster processing and acknowledgement of the filing.

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  • 7. 

    If a form in the forms tree has a red exclamation point beside it, what does that mean?

    • The due date for filing the form has passed.

    • At least one required field is empty.

    • It is ready to be sent immediately.

    • The calculations are set up and correct.

    Correct Answer
    A. At least one required field is empty.
    Explanation
    If a form in the forms tree has a red exclamation point beside it, it means that at least one required field is empty. This indicates that there is missing information or data that needs to be filled in before the form can be submitted or processed correctly. The red exclamation point serves as a visual indicator to draw attention to the incomplete fields and prompt the user to complete them.

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  • 8. 

    If a client downloads a state, but it will not work with their program, what is the first thing you should check?

    • Make sure the program is updated to the most recent version.

    • Ask the customer what time zone the state they downloaded is in.

    • Make sure they are on a wireless connection.

    • Make sure they've filed returns for that state in the past.

    Correct Answer
    A. Make sure the program is updated to the most recent version.
    Explanation
    To ensure that the downloaded state works with the client's program, the first thing to check is if the program is updated to the most recent version. This is because outdated versions may lack compatibility with the state, resulting in compatibility issues. By ensuring that the program is up to date, any potential bugs or compatibility problems can be addressed and resolved, allowing the state to work properly with the client's program.

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  • 9. 

    If a client calls in and becomes increasingly ill-tempered, and you are unable to call him/her down, what should you do?

    • Argue your point until the problem resolves

    • Give the call to a manager

    • Hang up the phone

    • Take a message

    Correct Answer
    A. Give the call to a manager
    Explanation
    When a client becomes increasingly ill-tempered and you are unable to calm them down, it is best to give the call to a manager. This is because managers are usually more experienced in handling difficult situations and have the authority to make decisions or provide solutions that may help resolve the problem. Transferring the call to a manager ensures that the client's concerns are addressed by someone who is better equipped to handle their frustration and find a suitable resolution.

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  • 10. 

    When answering the phone, you need to smile and speak clearly to the customer.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    Smiling and speaking clearly to the customer when answering the phone is important because it helps create a positive and friendly impression. Smiling can be heard in the tone of voice and can make the customer feel valued and appreciated. Speaking clearly ensures effective communication and helps the customer understand the information being provided. Overall, these actions contribute to good customer service and can enhance the customer's experience. Therefore, the statement is true.

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  • 11. 

    If a client calls and asks for a manager not on duty, it is best to place the caller on hold until the manager comes in.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    Placing a client on hold until the manager comes in is not the best course of action when a client asks for a manager who is not on duty. It is more efficient and professional to inform the client that the manager is unavailable and offer assistance or take a message for the manager to respond later. Keeping the client on hold for an extended period of time may lead to frustration and dissatisfaction.

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  • 12. 

    If you get too busy, it is fine not to call someone back with a small problem because they can call back and someone else will help them.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    If you get too busy, it is not fine to not call someone back with a small problem because they may not be able to reach someone else to help them.

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  • 13. 

    When a customer calls in with a problem, the first option we go with is a screen share.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The given statement is FALSE. The first option when a customer calls in with a problem is not necessarily a screen share. There could be other troubleshooting steps or options that can be explored before resorting to a screen share. The decision on how to assist the customer would depend on the nature of the problem and the available resources.

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  • 14. 

    What is the website for the IRS?

    • Www.internalrevenueservice.gov

    • Www.irservice.gov

    • Www.irs.gov

    • Refund.org

    Correct Answer
    A. Www.irs.gov
    Explanation
    The correct answer is www.irs.gov because it is the official website for the IRS (Internal Revenue Service), which is the federal agency responsible for collecting taxes and enforcing tax laws in the United States. The website provides information, forms, and resources for taxpayers to file their taxes, make payments, and access other tax-related services.

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  • 15. 

    Before placing the caller on Hold, what should you do?

    • Transfer the person to 700 immediately

    • Put the phone down and go find the person they are looking for

    • Tell the person you are putting them on Hold

    • Ask their permission to place them on Hold and say Thank You

    Correct Answer
    A. Ask their permission to place them on Hold and say Thank You
    Explanation
    Before placing the caller on Hold, it is important to ask their permission to do so and say thank you. This shows courtesy and respect towards the caller, and ensures that they are aware of the situation. It also helps to maintain good customer service by keeping the caller informed and engaged in the conversation.

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  • 16. 

    When we answer the phone, our best greeting is usually, Hello?"

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The given statement suggests that our best greeting when answering the phone is usually "Hello?" However, this is not necessarily true. Different individuals and cultures may have different preferred greetings when answering the phone. Some common alternatives include "Good morning/afternoon/evening," "Thank you for calling," or stating the name of the organization or individual. Therefore, the correct answer is FALSE.

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  • 17. 

    If someone has entered the Support Key on www.trxpro.com/support, but the download is not starting, what is the first thing to check?

    • See what program installation they have

    • Immediately transfer the call to a manager

    • If the person has a firewall

    • If they have uninstalled the tax software

    Correct Answer
    A. If the person has a firewall
    Explanation
    The first thing to check when someone has entered the Support Key on www.trxpro.com/support and the download is not starting is if the person has a firewall. A firewall can block the download process, so it is important to determine if it is enabled and if it is causing any issues. By checking the firewall settings, any necessary adjustments can be made to allow the download to proceed successfully.

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  • 18. 

    As a keyboard shortcut, what is CTRL+X used to do?

    • Paste

    • Copy

    • Cut

    • Undo

    Correct Answer
    A. Cut
    Explanation
    CTRL+X is used to cut selected text or files. Cutting removes the selected item from its original location and stores it in the clipboard. The cut item can then be pasted elsewhere using the CTRL+V shortcut. This keyboard shortcut is commonly used to move or transfer data within a document or between different applications.

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  • 19. 

    CTRL+C is the shortcut to do what?

    • Undo

    • Copy

    • Paste

    • Cut

    Correct Answer
    A. Copy
    Explanation
    CTRL+C is the shortcut to copy. When you select a text or file and press CTRL+C, it creates a duplicate of the selected item and stores it in the clipboard. This allows you to paste the copied item in another location or document using the CTRL+V shortcut. Copying is useful when you want to duplicate information without removing it from its original source.

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  • 20. 

    What is the website that people looking into TRX go to for information?

    • Www.trxalliance.com

    • Www.trxpro.com

    • Www.trxtax.com

    • Www.trxtaxpro.com

    Correct Answer
    A. Www.trxalliance.com
    Explanation
    The correct answer is www.trxalliance.com because it is the only website listed that specifically mentions TRX in its domain name. The other websites may contain information related to taxes or professionals, but they do not indicate a direct connection to TRX. Therefore, www.trxalliance.com is the most likely website that people looking into TRX would go to for information.

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  • 21. 

    CTRL+V is an action used to do what?

    • Cut

    • Paste

    • Copy

    • Undo

    Correct Answer
    A. Paste
    Explanation
    CTRL+V is an action used to paste content that has been previously copied or cut. It allows the user to place the copied or cut content into a different location or document.

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  • 22. 

    What is it called when a tax preparer sends a return to a filing center and not directly to the IRS?

    • Direct transmission

    • Indirect transmission

    • Electronic Sent Files

    • Acceptance of Filing

    Correct Answer
    A. Indirect transmission
    Explanation
    Indirect transmission is the correct answer because it refers to the process of a tax preparer sending a return to a filing center instead of directly to the IRS. This means that the return is first sent to an intermediary, the filing center, which then forwards it to the IRS. This method allows for additional review and processing before the return reaches the IRS.

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  • 23. 

    Where are the Taxwise files stored on the computer in a typical stand alone install?

    • TWReturns08 folder

    • Taxwise08 folder

    • CCH08 folder

    • UTS08 folder

    Correct Answer
    A. UTS08 folder
    Explanation
    The Taxwise files are stored in the UTS08 folder on the computer in a typical stand alone install.

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  • 24. 

    What is the shortcut for overriding an entry?

    • CTRL+F8

    • F8

    • F9

    • ALT+F4

    Correct Answer
    A. F8
    Explanation
    The shortcut for overriding an entry is F8.

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  • 25. 

    What is the shortcut for linking a form?

    • CTRL+F5

    • F5

    • F8

    • F9

    Correct Answer
    A. F9
    Explanation
    The shortcut for linking a form is F9.

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  • 26. 

    You can ONLY print with the Print button at the top of the screen.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The statement implies that the only way to print is by using the Print button at the top of the screen. This statement is false because there are usually multiple ways to print, such as using keyboard shortcuts, right-clicking and selecting the print option, or accessing the print function from the file menu.

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  • 27. 

    If a client is in the program and cannot open returns, what is the FIRST thing you should do?

    • Edit Tax Form Defaults

    • Make sure they are not logged in as ADMIN

    • Run dbrepair

    • Close the program and restart

    Correct Answer
    A. Make sure they are not logged in as ADMIN
    Explanation
    The first thing to do when a client is unable to open returns is to check if they are logged in as ADMIN. This is because being logged in as ADMIN can restrict certain actions and access within the program. By ensuring that they are not logged in as ADMIN, any potential restrictions can be ruled out as the cause of the issue, allowing for further troubleshooting if necessary.

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  • 28. 

    One reason an Acknowledgement may not be going through is that the program may not be up-to-date.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    An acknowledgement is a response or confirmation sent by a recipient to indicate that a message or request has been received. If the program is not up-to-date, it may not have the necessary protocols or functionalities to process and send acknowledgements. This could result in acknowledgements not going through. Therefore, the statement that an acknowledgement may not be going through if the program is not up-to-date is true.

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  • 29. 

    When installing states and packages for Pro 1040, what two options are available for use to obtain the upgrades?

    • Install from Internet

    • Call technical support for the appropriate access codes

    • Install from CD

    • Email the IRS for the access codes

    • Install from Hard Drive

    Correct Answer(s)
    A. Install from Internet
    A. Install from CD
    Explanation
    The correct answer is Install from Internet and Install from CD. These are the two available options for obtaining upgrades when installing states and packages for Pro 1040. The first option allows users to download and install upgrades directly from the internet. The second option involves installing upgrades from a CD, which may be provided by the software manufacturer.

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  • 30. 

    The ONLY way to print a return in Pro 1040 is through Batch Process.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The given statement is false. In Pro 1040, there are multiple ways to print a return, not just through Batch Process. Users can also print returns individually or in batches using different options provided by the software. Therefore, the statement that Batch Process is the only way to print a return in Pro 1040 is incorrect.

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  • 31. 

    What is the website for the Taxworks Knowledge Base?

    • Www.trxpro.com

    • Trx.taxworks.com

    • Taxworks.knowledge.com

    • Google.taxworks.com

    Correct Answer
    A. Google.taxworks.com
    Explanation
    The correct answer is "google.taxworks.com" because it is stated as the website for the Taxworks Knowledge Base.

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  • 32. 

    Under what menu will you find the Acknowledgements?

    • View

    • Bank

    • Tools

    • Reports

    Correct Answer
    A. Reports
    Explanation
    The Acknowledgements can be found under the Reports menu.

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  • 33. 

    The Client Profile will list clients after they are deleted.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The statement is false because once clients are deleted, they are typically removed from the client profile. Therefore, the client profile will not list clients after they are deleted.

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  • 34. 

    The TRX Pro 1040 program will update, even when the computer is turned off.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The statement is false because the TRX Pro 1040 program cannot update when the computer is turned off. Updates generally require an active internet connection and the computer to be powered on in order to download and install the necessary updates. Therefore, if the computer is turned off, the program cannot update.

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  • 35. 

    TRX Pro 1040 can convert both Individual and Business returns all at the same time.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The statement is false because the TRX Pro 1040 cannot convert both Individual and Business returns simultaneously.

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  • 36. 

    What menu is the Distribution Sets utility under?

    • Utilities

    • Workbench

    • Installations

    • Settings

    Correct Answer
    A. Settings
    Explanation
    The Distribution Sets utility is located under the "Settings" menu.

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  • 37. 

    In Pro 1040, you can set up two different printers; one for tax forms, and the other for labels.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    In Pro 1040, it is possible to set up two different printers, one for tax forms and the other for labels. This allows for more efficient printing and organization of different types of documents.

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  • 38. 

    In Pro 1040, when installing from the CD, select Run when the Auto-Run menu appears.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    When installing Pro 1040 from the CD, it is recommended to select "Run" when the Auto-Run menu appears. This means that the installation process will start automatically without the need for manual intervention. Choosing this option ensures a smooth and hassle-free installation experience for the user.

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  • 39. 

    It is NOT necessary to get a number from a client to call back because of our extensive database in Commit, we should have it in there.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The statement suggests that it is not necessary to get a number from a client to call back because of the extensive database in Commit. However, the correct answer is FALSE. This implies that getting a number from a client is necessary to call back, regardless of the extensive database in Commit.

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  • 40. 

    If a client is explaining a problem they have and you already know the answer, wait until they are finished speaking and then inform them of the solution and help them to solve it.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    When a client is explaining a problem they have, it is important to actively listen and allow them to fully express their concerns. Interrupting them or jumping in with the solution before they have finished speaking can make them feel unheard or dismissed. By waiting until they are finished speaking, you show respect for their perspective and give them the opportunity to fully explain the issue. Once they have finished, you can then inform them of the solution and provide assistance to help them solve the problem effectively.

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  • 41. 

    The website our members need to go to for information is www.trxalliance.com.

    • TRUE

    • FALSE

    Correct Answer
    A. FALSE
    Explanation
    The correct answer is FALSE. This means that the website www.trxalliance.com is not the one where members should go for information. They need to find another website or source for the information they are looking for.

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  • 42. 

    Our customers are generally tax preparers who are tired of paying too much for tax software every year.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The given statement suggests that the customers being referred to are tax preparers who are tired of paying high prices for tax software annually. This implies that the statement is true, as it confirms the target audience for the tax software company is indeed tax preparers who are seeking affordable options.

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  • 43. 

    Customers can set up the bank they are using in Pro 1040 with Initial Configuration.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    The statement is true because Pro 1040 allows customers to set up the bank they are using through the Initial Configuration feature. This feature enables customers to input their bank information and connect it to the Pro 1040 software, allowing for seamless integration and efficient banking processes.

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  • 44. 

    Whic menu do clients go under in Pro 1040 to find the Install Systems utility to add a state?

    • Workbench

    • Edit

    • Installations

    • Utilities

    Correct Answer
    A. Installations
    Explanation
    Clients can find the Install Systems utility to add a state under the "Installations" menu in Pro 1040.

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  • 45. 

    The Launch button on the Button Bar is used to do what?

    • Sending an E-File

    • Opening a client's return

    • Adding a prior year client to the Client Selection

    • Bringing up the Home screen

    Correct Answer
    A. Bringing up the Home screen
    Explanation
    The Launch button on the Button Bar is used to bring up the Home screen. This screen serves as the starting point for accessing various features and functions within the software. It provides a centralized hub where users can navigate to different sections, view important notifications, access tools and resources, and manage their workflow efficiently. By clicking on the Launch button, users can quickly access the Home screen and easily navigate through the software's functionalities.

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  • 46. 

    If someone needs a state download for their Taxwise software, where do they go to download it?

    • Www.trxpro.com

    • Www.irs.gov

    • Www.google.com

    • Www.efctr.com

    Correct Answer
    A. Www.trxpro.com
    Explanation
    To download a state download for Taxwise software, the correct website to visit is www.trxpro.com.

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  • 47. 

    What are the main reasons to run Diagnostics?

    • Run Reports and Print Labels

    • Correct errors and create an E-File

    • Detect Modem and Set up Printers

    • System Snapshot and Test Connections

    Correct Answer
    A. Correct errors and create an E-File
    Explanation
    The main reasons to run diagnostics are to correct errors and create an E-File. Running diagnostics helps identify and fix any errors or issues within a system. It also allows for the creation of an E-File, which is an electronic version of important documents or records. By running diagnostics, errors can be addressed and fixed, ensuring the smooth functioning of the system, while also creating an E-File for easy access and storage of important information.

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  • 48. 

    Where can you go to check the version of Taxwise to make sure it is the current version?

    • File > Change User

    • Edit > Find

    • Help > About Taxwise

    • Taxwise Explorer

    Correct Answer
    A. Help > About Taxwise
    Explanation
    To check the version of Taxwise and ensure it is the current version, you can go to "Help > About Taxwise". This option typically provides information about the software version, including any updates or patches that have been installed. By selecting this option, users can easily verify if they are using the latest version of Taxwise.

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  • 49. 

    If a client needs a business code in Pro 1040, you would go under the Workbench menu to find them.

    • TRUE

    • FALSE

    Correct Answer
    A. TRUE
    Explanation
    To find a business code in Pro 1040, you would go under the Workbench menu. This suggests that the statement is true.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 01, 2009
    Quiz Created by
    Eking
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