Dell Presentation Trivia Questions! Quiz

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1. One way that we receive "Unique Customer Insights" is through IdeaStorm.

Explanation

IdeaStorm is a platform where customers can share their ideas and suggestions with the company. By listening to these ideas, the company can gain unique customer insights and understand their needs and preferences better. Therefore, it is true that one way we receive "Unique Customer Insights" is through IdeaStorm.

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About This Quiz
Dell Presentation Trivia Questions! Quiz - Quiz


Thank you for your participation in this presentation. We hope the session has provided you with useful information to enable you to better represent Dell and... see moreprovide the best solution for your customer. Please choose the best answer. Read each question carefully. You must receive a passing score of 90% to qualify as a Dell Champion. see less

2. Out of all the components below, which one can NOT be upgraded after the purchase?

Explanation

The processor is the component responsible for executing instructions and performing calculations in a computer. It is not easily replaceable or upgradable after the purchase because it is integrated into the motherboard. Upgrading the processor would require replacing the entire motherboard, which is a more complex and costly process compared to upgrading other components such as memory or hard drive.

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3. An exciting feature about the XPS 14z is the fact that it has a 14" screen, but it actually is the same size of most 13" laptops.

Explanation

The XPS 14z has a 14" screen, but it is the same size as most 13" laptops. This means that despite having a larger screen, the XPS 14z maintains a compact and portable size similar to smaller laptops.

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4. A customer comes into the store to buy a laptop.  She is very style conscious and wants her computer to look cute and be fast.  She doesn't need a laptop to do gaming or intense programs.  She is planning to take classes online and will need to do homework.  She likes value and performance.  Which laptop below would be a great choice?

Explanation

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5. What is Dell Stage?

Explanation

Dell Stage is an easy-to-use interface that is pre-installed on all new Dell systems. It provides a convenient way to access and manage favorite content such as music, photos, videos, and more. This interface enhances the user experience by making it easier to navigate and enjoy multimedia files on Dell devices.

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6. Do both the XPS 15 and the XPS14z come with backlit keyboards?

Explanation

Both the XPS 15 and the XPS14z come with backlit keyboards.

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7. Do the Inspiron R series laptops with the "Switch" lids have the new USB 3.0 ports?

Explanation

The Inspiron R series laptops with the "Switch" lids have the new USB 3.0 ports.

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8. Which differentiator below shows we listen to our customers?

Explanation

The correct answer is "Unique Customer Insight". This option suggests that the company values and takes into consideration the feedback and opinions of its customers. By gaining unique insights into their needs, preferences, and experiences, the company can tailor its products, services, and marketing strategies to better meet customer expectations. This demonstrates a commitment to listening and understanding customers, ultimately leading to improved customer satisfaction and loyalty.

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9. When and where did Michael Dell found his computer company?

Explanation

Michael Dell founded his computer company at the University of Texas in his dorm room in 1984.

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10. Intel's Wireless Display (WiDi) allows you to share content on your laptop wirelessly to a TV, Monitor, or even a projector.  WiDi can stream Blu-ray content and 5.1 surround sound.  What are key requirements to be able to use this great technology?

Explanation

To be able to use Intel's Wireless Display (WiDi) technology, the key requirements are an Intel Core i5 processor or above and a TV, Monitor, or Projector with an HDMI port. Additionally, an adapter sold separately by companies like Belkin and Netgear is also required. Therefore, the correct answer is both A and B.

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11. What is the main function of a computer's Memory (RAM)?

Explanation

The main function of a computer's Memory (RAM) is to help multi-task many applications at one time. RAM is a type of volatile memory that allows the computer to quickly access and store data that is currently being used by various applications. It provides temporary storage for data and instructions that the CPU needs to process in real-time. By having sufficient RAM, the computer can efficiently handle multiple tasks simultaneously, improving overall performance and responsiveness.

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12. What are two major features of the XPS 15 laptop that make it such a great laptop for movie lovers and music fans?

Explanation

The JBL 2.1 audio with WavesMaxx Audio 3.0 sound technology and a Blu-ray player are two major features that make the XPS 15 laptop great for movie lovers and music fans. The JBL audio system provides high-quality sound, enhancing the movie-watching and music-listening experience. The WavesMaxx Audio 3.0 sound technology further enhances the audio output, ensuring clear and immersive sound. Additionally, the inclusion of a Blu-ray player allows users to watch movies in high-definition, further enhancing the overall entertainment experience.

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13. Dell does offer to recycle Dell computers and peripherals at any time for $10.

Explanation

Dell does not offer to recycle Dell computers and peripherals at any time for $10.

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14. The XPS 8300 is a powerful desktop with high level graphics and lots of space for upgrades down the road.  Which type of customer would be a good match for the XPS 8300 solution?

Explanation

The XPS 8300 is a powerful desktop with high level graphics, making it a good match for a customer who wants to play advanced games. Additionally, the customer's need to work on AutoCAD projects aligns with the desktop's capabilities. The mention of wanting to stay in a middle-range budget suggests that the XPS 8300 is reasonably priced for the customer's needs. The customer's desire for an integrated wireless card is also met by the XPS 8300.

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15. As you speak with a customer in your store and you find out the two biggest things that are important for the customer to be able to do are advanced gaming and gaming when they travel.  They also mentioned that they are not concerned with budget.  Which laptop below would you recommend?

Explanation

Based on the customer's preferences for advanced gaming and gaming while traveling, the Alienware M14x would be the recommended laptop. Alienware laptops are specifically designed for gaming and offer high-performance graphics and processing capabilities. The M14x is a portable option that would meet the customer's needs for gaming on the go.

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16. The XPS 14z would be a great laptop for what type of customer?

Explanation

The XPS 14z would be a great laptop for a customer who wants a sleek and light laptop with an optical drive. Additionally, it is powerful enough to handle graphics and advanced accounting software. This indicates that the laptop is suitable for professionals or individuals who require a portable device for both work and entertainment purposes.

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17. A customer comes into buy a new Dell desktop with Intel.  It is just for himself.  He really wants to store a lot of pictures and has a very large movie collection.  He would like to see if he can have a way to make it work with his new wireless network.  He also wants to use it with his 5.1 surround sound home theater system.  He is on a budget.  Which is the best choice for him?

Explanation

The best choice for the customer would be the Inspiron 620. It is a Dell desktop with Intel, which meets the customer's requirement. The customer wants to store a lot of pictures and has a large movie collection, so the Inspiron 620's storage capacity would be suitable. The customer also wants to connect it to his wireless network, and the Inspiron 620 likely has wireless capabilities. Additionally, the customer wants to use it with his 5.1 surround sound home theater system, and the Inspiron 620 is likely compatible with such audio systems. Lastly, since the customer is on a budget, the Inspiron 620 would be a cost-effective option.

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18. What is the name of the free internet radio that is one of the features inside the Music Stage tile?

Explanation

RadioTime is the correct answer because it is a free internet radio service that is one of the features inside the Music Stage tile. It offers a wide variety of radio stations and allows users to listen to their favorite music and shows online.

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19. What is the name of the keyboard design on the Dell laptops you are selling this spring?

Explanation

The correct answer is Chiclet Keyboard. The Chiclet Keyboard is a type of keyboard design commonly found on Dell laptops. It is characterized by its flat and rectangular keys that are spaced out and have a slight curve at the bottom. This design provides a comfortable typing experience and is known for its responsiveness and durability.

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20. A customer comes into the store and after asking about their wants and needs you find out that they want a laptop to do basic things like email and online banking.  They are on a strict low budget.  They also said they only want an AMD processor.  What would be the best laptop for them below?

Explanation

The best laptop for the customer would be the Inspiron 15 (M5040) because it meets their requirements of being able to perform basic tasks like email and online banking. Additionally, it is likely to be more affordable since the customer is on a strict low budget. The fact that they specifically mentioned wanting an AMD processor also aligns with this laptop, as it is likely to have an AMD processor.

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21. If a customer wants to upgrade the Inspiron 15 (N5040) to 8GB of memory, can they?

Explanation

No, a customer cannot upgrade the Inspiron 15 (N5040) to 8GB of memory. This could be due to various reasons such as hardware limitations, compatibility issues, or the laptop's design not allowing for memory upgrades.

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22.  How much memory and hard drive storage space can the XPS 8300 desktop hold?

Explanation

The XPS 8300 desktop can hold up to 16GB of Memory(RAM) and 4TB of Hard Drive storage. This means that the computer can support a maximum of 16GB of RAM for faster processing and multitasking capabilities. Additionally, it can accommodate up to 4TB of storage space on the hard drive, allowing users to store a large amount of data, files, and applications.

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23. What are the three "dashboard buttons" that are found on the Inspiron R series laptops?

Explanation

The three "dashboard buttons" found on the Inspiron R series laptops are the Display on/off toggle, Dell Support Center 3.0, and Windows Mobility Center. These buttons provide convenient access to important features and settings such as controlling the display, accessing Dell's support center, and managing Windows mobility settings.

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24. What are the two max levels of Memory (RAM) you can have in the Alienware Aurora?

Explanation

The Alienware Aurora can have a maximum of 8GB of memory running at 2133MHz and a maximum of 16GB of memory running at 1600MHz speeds.

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25. All Inspiron, XPS, and Alienware laptops you sell this spring have VGA ports.

Explanation

The statement is false because not all Inspiron, XPS, and Alienware laptops sold this spring have VGA ports.

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One way that we receive "Unique Customer Insights" is through...
Out of all the components below, which one can NOT be upgraded after...
An exciting feature about the XPS 14z is the fact that it has a 14"...
A customer comes into the store to buy a laptop.  She is very...
What is Dell Stage?
Do both the XPS 15 and the XPS14z come with backlit keyboards?
Do the Inspiron R series laptops with the "Switch" lids have the new...
Which differentiator below shows we listen to our customers?
When and where did Michael Dell found his computer company?
Intel's Wireless Display (WiDi) allows you to share content on your...
What is the main function of a computer's Memory (RAM)?
What are two major features of the XPS 15 laptop that make it such a...
Dell does offer to recycle Dell computers and peripherals at any time...
The XPS 8300 is a powerful desktop with high level graphics and lots...
As you speak with a customer in your store and you find out the two...
The XPS 14z would be a great laptop for what type of customer?
A customer comes into buy a new Dell desktop with Intel.  It is...
What is the name of the free internet radio that is one of the...
What is the name of the keyboard design on the Dell laptops you are...
A customer comes into the store and after asking about their wants and...
If a customer wants to upgrade the Inspiron 15 (N5040) to 8GB of...
 How much memory and hard drive storage space can the XPS 8300...
What are the three "dashboard buttons" that are found on the Inspiron...
What are the two max levels of Memory (RAM) you can have in the...
All Inspiron, XPS, and Alienware laptops you sell this spring have VGA...
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