Dell Presentation Trivia Questions! Quiz
Thank you for your participation in this presentation. We hope the session has provided you with useful information to enable you to better represent Dell and provide the best solution for your customer. Please choose the best answer. Read each question carefully. You must receive a passing score of 90% to qualify as a Dell Champion.
- 1.Which differentiator below shows we listen to our customers?
- A.
Unique Customer Insight
- B.
Communicating with Managers
- C.
Creating Unique Ads
- D.
Commitment to Calling Customers
- 2.What is Dell Stage?
- A.
The user can create presentations for work and then be able to take the documents and wirelessly print them
- B.
It helps the computer start faster and also update changes faster
- C.
It is the new Dell operating system that helps make it easier to access files
- D.
It is an easy-to-use interface loaded on all new Dell systems that makes it even easier to access your favorite content, like music, photos, videos and more
- 3.When and where did Michael Dell found his computer company?
- A.
At the University of Texas, in his dorm room in 1984
- B.
In Austin, Texas in his house in 1986
- C.
In his parents garage in 1983 and he called it PC’s Limited
- D.
At school when he was trying to make some extra money in 1984
- 4.A customer comes into buy a new Dell desktop with Intel. It is just for himself. He really wants to store a lot of pictures and has a very large movie collection. He would like to see if he can have a way to make it work with his new wireless network. He also wants to use it with his 5.1 surround sound home theater system. He is on a budget. Which is the best choice for him?
- A.
Inspiron 820
- B.
Inspiron 570
- C.
Inspiron 620
- D.
Alienware Aurora
- 5.A customer comes into the store to buy a laptop. She is very style conscious and wants her computer to look cute and be fast. She doesn’t need a laptop to do gaming or intense programs. She is planning to take classes online and will need to do homework. She likes value and performance. Which laptop below would be a great choice?
- A.
XPS 15 because she may be a student and so she would like music
- B.
Inspiron 15 (M5040) because it comes in a nice black color
- C.
Alienware M14x because she can game and change the lighting zone colors
- D.
Inspiron 15R because she can switch lids to match her style and it is a value laptop with higher performance and performs well
- 6.An exciting feature about the XPS 14z is the fact that it has a 14” screen, but it actually is the same size of most 13” laptops.
- A.
True
- B.
False
- 7.If a customer wants to upgrade the Inspiron 15 (N5040) to 8GB of memory, can they?
- A.
Yes
- B.
No
- 8.Out of all the components below, which one can NOT be upgraded after the purchase?
- A.
Processor
- B.
Memory
- C.
Hard Drive
- 9.Intel’s Wireless Display (WiDi) allows you to share content on your laptop wirelessly to a TV, Monitor, or even a projector. WiDi can stream Blu-ray content and 5.1 surround sound. What are key requirements to be able to use this great technology?
- A.
An Intel Core i5 processor or above and a TV, Monitor, or Projector with a HDMI port
- B.
An adapter sold separately by companies like Belkin and Netgear
- C.
Both A and B
- D.
None of the above
- 10.What are two major features of the XPS 15 laptop that make it such a great laptop for movie lovers and music fans?
- A.
Extra USB ports for speakers and the 14” HD widescreen display
- B.
JBL 2.1 audio with WavesMaxx Audio 3.0 sound technology and a Blu-ray player
- C.
A 15.6” HD widescreen display and 1TB hard drive
- D.
The stylish speaker grill and HDMI port
- 11.What is the main function of a computer’s Memory (RAM)?
- A.
It tells all the other components what to do
- B.
It helps stream the video images onto a display
- C.
It helps store files permanently
- D.
It helps multi-task many applications at one time
- 12.What are the two max levels of Memory (RAM) you can have in the Alienware Aurora?
- A.
Up to [email protected] and [email protected] speeds
- B.
Up to [email protected] and [email protected] speeds
- C.
Up to [email protected] and [email protected] speeds
- D.
Up to [email protected] and [email protected] speeds
- 13.One way that we receive “Unique Customer Insights” is through IdeaStorm.
- A.
True
- B.
False
- 14.Dell does offer to recycle Dell computers and peripherals at any time for $10.
- A.
True
- B.
False
- 15.A customer comes into the store and after asking about their wants and needs you find out that they want a laptop to do basic things like email and online banking. They are on a strict low budget. They also said they only want an AMD processor. What would be the best laptop for them below?
- A.
XPS 14z
- B.
Inspiron 15 (N5040)
- C.
Inspiron 15 (M5040)
- D.
Inspiron 17R
- 16.The XPS 14z would be a great laptop for what type of customer?
- A.
A customer that wants a laptop that is sleek and light but still has an optical drive, and is powerful enough to handle graphics and advanced accounting software
- B.
A customer who is on a budget and just wants to do basic things like using YouTube and balancing the family budget
- C.
A Dad buying his 8 year old son his first computer
- D.
A customer who wants a large screen to watch movies and also have a separate subwoofer built into the body of the laptop so that the movies sound great
- 17.What is the name of the free internet radio that is one of the features inside the Music Stage tile?
- A.
Best Buy RadioNow
- B.
Radio Naptser
- C.
Flickr
- D.
RadioTime
- 18.What are the three “dashboard buttons” that are found on the Inspiron R series laptops?
- A.
Quick Edit, Quick Shut Down, and Call Support
- B.
Display on/off toggle, Dell Support Center 3.0, and Windows Mobility Center
- C.
Touchpad Status Update, Windows Update Center, and Display Adjustment
- D.
Ink Management, Display on/off, and Dell Stage
- 19.All Inspiron, XPS, and Alienware laptops you sell this spring have VGA ports.
- A.
True
- B.
False
- 20.What is the name of the keyboard design on the Dell laptops you are selling this spring?
- A.
Spaced Keyboard
- B.
Comfort Keyboard
- C.
Chiclet Keyboard
- D.
Standard Keyboard
- 21.Do both the XPS 15 and the XPS14z come with backlit keyboards?
- A.
Yes
- B.
No
- 22.Do the Inspiron R series laptops with the “Switch” lids have the new USB 3.0 ports?
- A.
Yes
- B.
No
- 23.How much memory and hard drive storage space can the XPS 8300 desktop hold?
- A.
Up to 24GB of Memory(RAM) and 1.5TB of Hard Drive storage
- B.
Up to 16GB of Memory(RAM) and 4TB of Hard Drive storage
- C.
Up to 16GB of Memory(RAM) and 1.5GB of Hard Drive storage
- D.
Up to 8GB of Memory(RAM) and 2TB of Hard Drive storage
- 24.The XPS 8300 is a powerful desktop with high level graphics and lots of space for upgrades down the road. Which type of customer would be a good match for the XPS 8300 solution?
- A.
A customer that would like to play advanced games and use it to work on AutoCAD projects. They want to stay in a middle-range budget. They want to have an integrated wireless card too
- B.
A customer that only cares about playing games and nothing else. They will use it for the internet and general videos and music. However, the big thing for them is a fast processor and the fastest speed of Memory (RAM) available
- C.
A customer that wants to play Spider Solitaire and send pictures to their grandkids
- D.
A customer that wants a laptop that will be light and portable and be able to connect to their big screen. It must hold a lot of memory and be affordable
- 25.As you speak with a customer in your store and you find out the two biggest things that are important for the customer to be able to do are advanced gaming and gaming when they travel. They also mentioned that they are not concerned with budget. Which laptop below would you recommend?
- A.
Inspiron 17R
- B.
Inspiron M11R
- C.
XPS 15
- D.
Alienware M14x
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