Quiz - 2015 Lunar New Year Video From Fwd Hk & Macau Management Team

10 Questions | Total Attempts: 325

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Quiz - 2015 Lunar New Year Video From Fwd Hk & Macau Management Team

Questions and Answers
  • 1. 
    Which of the followings are the customer service initiatives mentioned in the video?短片中提及以下哪項客戶服務?(1) Claim Ambassador 理賠大使 (2) 24-hr Customer Service Hotline 24小時客戶服務熱線 (3) Set up five Customer Service Centre 設立5間客戶服務中心 (4) Conduct NPS (Net Promoter Score) Survey 引入NPS評分(5) Strengthen Claims team and enhance efficiency 提升核保團隊效率 
    • A. 

      (1), (2) & (3)

    • B. 

      (1), (2), (3) & (4)

    • C. 

      All of the above 以上皆是

  • 2. 
    What is the percentage of brand awareness that FWD reached after the launch of the “Get ready to live” campaign?富衛推出「敢至係人生」品牌宣傳計劃後,品牌認知度達到多少百分比?
    • A. 

      40%

    • B. 

      50%

    • C. 

      60%

  • 3. 
    What are the key objectives for General Insurance this year?以下哪項是一般保險今年的主要目標?(1) Develop a more diversified product selection 發展更多元化產品(2) Explore more sales channels (internet and partnership channel) 拓展銷售渠道(互聯網及合作夥伴) (3) Launch a customer referral programme 推出客戶推薦計劃
    • A. 

      (1) & (2)

    • B. 

      (1) & (3)

    • C. 

      (2) & (3)

  • 4. 
    In which platform did Employee Benefits extend its online service of group insurance?僱員福利將其團體保險服務伸展至以下哪個網上平台?
    • A. 

      EServices App 流動應用程式 eServices

    • B. 

      Google

    • C. 

      Getreadytolive.fwd.com.hk

  • 5. 
    What is the recruitment target of agency force for Macau this year?以下哪項是澳門團隊今年的代理人招聘目標?
    • A. 

      100 agents 100名代理人

    • B. 

      200 agents 200名代理人

    • C. 

      300 agents 300名代理人

  • 6. 
    What is the business objective for Tied Agency this year in terms of sales performance? 以下哪項是專屬代理人今年的銷售目標?
    • A. 

      > HKD 700 million 超過7億港元

    • B. 

      > HKD 800 million 超過8億港元

    • C. 

      > HKD 900 million 超過9億港元

  • 7. 
    What new business model has Strategic Partnership launched for the bancassurance channel last year?今年策略夥伴團隊推出了哪一項新銷售模式?
    • A. 

      Cold call 電話銷售

    • B. 

      Roadshow 路演

    • C. 

      Insurance Specialist 保險專員

  • 8. 
    Who is the primary beneficiary of our CSR project “Live Up Today” with Hong Chi Association?以下哪項是富衛企業社會責任項目「活出我今天」的主要受惠人士?
    • A. 

      People with autism 自閉症人仕

    • B. 

      People with physical disabilities 傷殘人仕

    • C. 

      Low income families 低收入家庭

  • 9. 
    How many management members are involved in this video? 短片共有多少位管理層參與?
    • A. 

      7

    • B. 

      8

    • C. 

      9

  • 10. 
    What is the color of the tie that David wears at the end of the video?David於短片後段戴上了甚麼顏色的領帶?
    • A. 

      Pink 粉紅色

    • B. 

      Red 紅色

    • C. 

      Orange 橙色

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