Quiz - 2015 Lunar New Year Video From Fwd Hk & Macau Management Team
10 Questions
| Total Attempts: 325
Questions and Answers
- 1.Which of the followings are the customer service initiatives mentioned in the video?短片中提及以下哪項客戶服務？(1) Claim Ambassador 理賠大使 (2) 24-hr Customer Service Hotline 24小時客戶服務熱線 (3) Set up five Customer Service Centre 設立5間客戶服務中心 (4) Conduct NPS (Net Promoter Score) Survey 引入NPS評分(5) Strengthen Claims team and enhance efficiency 提升核保團隊效率
- A.
(1), (2) & (3)
- B.
(1), (2), (3) & (4)
- C.
All of the above 以上皆是
- 2.What is the percentage of brand awareness that FWD reached after the launch of the “Get ready to live” campaign?富衛推出「敢至係人生」品牌宣傳計劃後，品牌認知度達到多少百分比？
- A.
40%
- B.
50%
- C.
60%
- 3.What are the key objectives for General Insurance this year?以下哪項是一般保險今年的主要目標？(1) Develop a more diversified product selection 發展更多元化產品(2) Explore more sales channels (internet and partnership channel) 拓展銷售渠道（互聯網及合作夥伴） (3) Launch a customer referral programme 推出客戶推薦計劃
- A.
(1) & (2)
- B.
(1) & (3)
- C.
(2) & (3)
- 4.In which platform did Employee Benefits extend its online service of group insurance?僱員福利將其團體保險服務伸展至以下哪個網上平台？
- A.
EServices App 流動應用程式 eServices
- B.
Google
- C.
Getreadytolive.fwd.com.hk
- 5.What is the recruitment target of agency force for Macau this year?以下哪項是澳門團隊今年的代理人招聘目標？
- A.
100 agents 100名代理人
- B.
200 agents 200名代理人
- C.
300 agents 300名代理人
- 6.What is the business objective for Tied Agency this year in terms of sales performance? 以下哪項是專屬代理人今年的銷售目標？
- A.
> HKD 700 million 超過7億港元
- B.
> HKD 800 million 超過8億港元
- C.
> HKD 900 million 超過9億港元
- 7.What new business model has Strategic Partnership launched for the bancassurance channel last year?今年策略夥伴團隊推出了哪一項新銷售模式？
- A.
Cold call 電話銷售
- B.
Roadshow 路演
- C.
Insurance Specialist 保險專員
- 8.Who is the primary beneficiary of our CSR project “Live Up Today” with Hong Chi Association?以下哪項是富衛企業社會責任項目「活出我今天」的主要受惠人士？
- A.
People with autism 自閉症人仕
- B.
People with physical disabilities 傷殘人仕
- C.
Low income families 低收入家庭
- 9.How many management members are involved in this video? 短片共有多少位管理層參與？
- A.
7
- B.
8
- C.
9
- 10.What is the color of the tie that David wears at the end of the video?David於短片後段戴上了甚麼顏色的領帶？
- A.
Pink 粉紅色
- B.
Red 紅色
- C.
Orange 橙色
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