Week 2 : Phint Centurylink Pre-quiz
12 Questions
| Total Attempts: 410
This is your description.
Questions and Answers
- 1.When setting up Prism, the customer gets the first 5 Set Top Boxes for free.
- A.
True
- B.
False
- 2.What website can you visit to look up Prism Channel Lineups ?
- 3.If TPI completes an order for you, where do you submit the information in Andana?
- A.
Order Screen
- B.
Exceptions Screen
- C.
TPI Screen
- D.
Submission Screen
- 4.Do you select the installation date before or after you prepare the order?
- A.
Before
- B.
After
- 5.How much does the modem/router cost to lease?
- A.
$6.99
- B.
$7.99
- C.
$8.99
- D.
$9.99
- 6.How much is @Ease Standard discounted to for the first 2 months?
- A.
$4.99
- B.
$10.99
- C.
$14.99
- D.
$19.99
- 7.When setting up an order in exceptions what 3 things are you going to get from TPI that you put in andana
- A.
Billing phone number
- B.
Day phone
- C.
Email address
- D.
CTL account number
- E.
CTL order ID
- 8.True or False:TPI's Phone number is on the Andana screen.
- A.
True
- B.
False
- 9.True/False: CenturyLink offers a 30 day satisfaction guarantee.
- A.
True
- B.
False
- 10.Check all that apply: What are the contract options for standalone internet?
- A.
Month to month
- B.
2 year contract
- C.
1 year contract
- D.
3 year price guarantee
- 11.Which prism TV package includes Cinemax E (832) in the state of Arizona. Look-up package using the following website: www.seeprismtv.com
- A.
Prism Essential
- B.
Prism Complete
- C.
Prism Premium
- D.
Prism Preferred
- 12.If a customer sets up a double play (phone and Internet)with Centurylink, they will receive a gift card?
- A.
True
- B.
False
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