Week 2 : Phint Centurylink Pre-quiz

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Week 2 : Phint Centurylink Pre-quiz - Quiz

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Questions and Answers
  • 1. 

    When setting up Prism, the customer gets the first 5 Set Top Boxes for free.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because when setting up Prism, the customer does not get the first 5 Set Top Boxes for free.

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  • 2. 

    What website can you visit to look up Prism Channel Lineups ?

    Correct Answer
    Seeprismtv.com, www.seeprismtv.com, www.Seeprismtv.com, WWW.SEEPRISMTV.COM
    Explanation
    The website that can be visited to look up Prism Channel Lineups is Seeprismtv.com. This includes all variations of the website address, including www.seeprismtv.com, www.Seeprismtv.com, and WWW.SEEPRISMTV.COM.

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  • 3. 

    If TPI completes an order for you, where do you submit the information in Andana?

    • A.

      Order Screen

    • B.

      Exceptions Screen

    • C.

      TPI Screen

    • D.

      Submission Screen

    Correct Answer
    B. Exceptions Screen
    Explanation
    In Andana, if TPI completes an order for you, you would submit the information in the Exceptions Screen. This screen is specifically designed to handle any exceptions or issues that may arise during the order processing. It allows you to input and manage any necessary information related to the order, ensuring that all relevant details are properly documented and addressed.

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  • 4. 

    Do you select the installation date before or after you prepare the order?

    • A.

      Before

    • B.

      After

    Correct Answer
    B. After
    Explanation
    The installation date is selected after the order is prepared. This implies that the order needs to be finalized and all necessary preparations must be made before scheduling the installation date. By selecting the installation date after preparing the order, it ensures that all required items and arrangements are in place for a smooth installation process.

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  • 5. 

    How much does the modem/router cost to lease?

    • A.

      $6.99

    • B.

      $7.99

    • C.

      $8.99

    • D.

      $9.99

    Correct Answer
    C. $8.99
    Explanation
    The correct answer is $8.99. This is the cost to lease the modem/router.

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  • 6. 

    How much is @Ease Standard discounted to for the first 2 months? 

    • A.

      $4.99

    • B.

      $10.99

    • C.

      $14.99

    • D.

      $19.99

    Correct Answer
    A. $4.99
    Explanation
    The @Ease Standard is discounted to $4.99 for the first 2 months.

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  • 7. 

    When setting up an order in exceptions what 3 things are you going to get from TPI that you put in andana

    • A.

      Billing phone number

    • B.

      Day phone

    • C.

      Email address

    • D.

      CTL account number

    • E.

      CTL order ID

    Correct Answer(s)
    A. Billing phone number
    D. CTL account number
    E. CTL order ID
    Explanation
    When setting up an order in exceptions, you will need to obtain the billing phone number, CTL account number, and CTL order ID from TPI and enter them in Andana. These pieces of information are necessary for accurately processing the order and ensuring proper billing and tracking of the order.

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  • 8. 

    True or False:TPI's Phone number is on the Andana screen.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is "TPI's Phone number is on the Andana screen." The answer "True" indicates that the statement is correct. This means that TPI's phone number can be found on the Andana screen.

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  • 9. 

    True/False: CenturyLink offers a 30 day satisfaction guarantee.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    CenturyLink offers a 30 day satisfaction guarantee, meaning that if customers are not satisfied with their service within the first 30 days, they can request a refund or cancel their service without any penalty. This guarantee reflects CenturyLink's commitment to providing a high level of customer satisfaction and ensuring that customers have a positive experience with their services.

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  • 10. 

    Check all that apply: What are the contract options for standalone internet?

    • A.

      Month to month

    • B.

      2 year contract

    • C.

      1 year contract

    • D.

      3 year price guarantee

    Correct Answer(s)
    A. Month to month
    C. 1 year contract
    Explanation
    The contract options for standalone internet include a month-to-month option, where the customer can renew or cancel the contract on a monthly basis, and a 1-year contract option, which requires the customer to commit to a one-year term. These options provide flexibility for customers who may have different needs or preferences in terms of contract duration.

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  • 11. 

    Which prism TV package includes Cinemax E (832) in the state of Arizona. Look-up package using the following website: www.seeprismtv.com

    • A.

      Prism Essential

    • B.

      Prism Complete

    • C.

      Prism Premium

    • D.

      Prism Preferred

    Correct Answer
    C. Prism Premium
  • 12. 

    If a customer sets up a double play (phone and Internet)with Centurylink, they will receive a gift card?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement does not provide any information about customers receiving a gift card when setting up a double play with Centurylink. Therefore, the correct answer is false.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 09, 2013
    Quiz Created by
    CLEARLINK

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