Week 2 : Phint Centurylink Pre-quiz

12 Questions | Total Attempts: 393

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Week 2 : Phint Centurylink Pre-quiz

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Questions and Answers
  • 1. 
    Do you select the installation date before or after you prepare the order?
    • A. 

      Before

    • B. 

      After

  • 2. 
    When setting up Prism, the customer gets the first 5 Set Top Boxes for free.
    • A. 

      True

    • B. 

      False

  • 3. 
    What website can you visit to look up Prism Channel Lineups ?
  • 4. 
    If TPI completes an order for you, where do you submit the information in Andana?
    • A. 

      Order Screen

    • B. 

      Exceptions Screen

    • C. 

      TPI Screen

    • D. 

      Submission Screen

  • 5. 
    How much does the modem/router cost to lease?
    • A. 

      $6.99

    • B. 

      $7.99

    • C. 

      $8.99

    • D. 

      $9.99

  • 6. 
    How much is @Ease Standard discounted to for the first 2 months? 
    • A. 

      $4.99

    • B. 

      $10.99

    • C. 

      $14.99

    • D. 

      $19.99

  • 7. 
    True or False:TPI's Phone number is on the Andana screen.
    • A. 

      True

    • B. 

      False

  • 8. 
    When setting up an order in exceptions what 3 things are you going to get from TPI that you put in andana
    • A. 

      Billing phone number

    • B. 

      Day phone

    • C. 

      Email address

    • D. 

      CTL account number

    • E. 

      CTL order ID

  • 9. 
    True/False: CenturyLink offers a 30 day satisfaction guarantee.
    • A. 

      True

    • B. 

      False

  • 10. 
    Check all that apply: What are the contract options for standalone internet?
    • A. 

      Month to month

    • B. 

      2 year contract

    • C. 

      1 year contract

    • D. 

      3 year price guarantee

  • 11. 
    Which prism TV package includes Cinemax E (832) in the state of Arizona. Look-up package using the following website: www.seeprismtv.com
    • A. 

      Prism Essential

    • B. 

      Prism Complete

    • C. 

      Prism Premium

    • D. 

      Prism Preferred

  • 12. 
    If a customer sets up a double play (phone and Internet)with Centurylink, they will receive a gift card?
    • A. 

      True

    • B. 

      False

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