Skills Verification - August 2020 - Spvs & Mgrs
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- 1.To ensure a safe and healthy return to work during COVID-19, DHL Express implemented the following:
- A.
Social distancing
- B.
Opening the canteen for everyone
- C.
Temperature measuring
- D.
Sanitizing
- E.
Making sure all is wearing their masks
- 2.DHL Strategy 2025 is:
- A.
Growth, quality, with efficiency
- B.
Go Green
- C.
Delivering excellence in a digital world
- 3.DHL Express empowerment matrix allows the employees to expedite the case resolution for our customers.
- A.
True
- B.
False
- 4.What is Net Promoter Approach (NPA)?
- A.
A tool used by operations to help in sorting
- B.
DHL’s way to capture and enhance customer loyalty.
- C.
An application used by customers to correct wrong addresses.
- 5.What is DHL Express Vision?
- A.
Connecting people, improving lives.
- B.
We are the logistics company for the world.
- 6.What is DHL Express purpose?
- A.
Connecting people, improving lives.
- B.
Respect & results
- 7.What are the pillars of strategy 2025; Delivering excellence in a digital world?
- A.
Digitalization
- B.
Sales
- C.
E-commerce
- D.
Globalization
- E.
Sustainability
- F.
Durability
- 8.What is the goal behind the GoGreen Mission 2050?
- A.
Reduce our logistics-related emissions to 50% by 2050
- B.
Reduce our logistics-related emissions to zero by 2050
- C.
Reduce our logistics-related emissions to 75% by 2050
- 9.The tools we use as an example of digitalization are:
- A.
IVR
- B.
Whatsapp
- C.
MyDHL+
- D.
MCT Live Chat
- 10.DHL Express mission & promise to our customers is:
- A.
Customer is king
- B.
Excellence, simply delivered
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