Skills Verification - August 2020 - Spvs & Mgrs

10 Questions | Total Attempts: 136

SettingsSettingsSettings
Please wait...
Company Quizzes & Trivia

.


Questions and Answers
  • 1. 
    To ensure a safe and healthy return to work during COVID-19, DHL Express implemented the following: 
    • A. 

      Social distancing

    • B. 

      Opening the canteen for everyone

    • C. 

      Temperature measuring

    • D. 

      Sanitizing  

    • E. 

      Making sure all is wearing their masks

  • 2. 
    DHL Strategy 2025 is:
    • A. 

      Growth, quality, with efficiency

    • B. 

      Go Green

    • C. 

      Delivering excellence in a digital world

  • 3. 
    DHL Express empowerment matrix allows the employees to expedite the case resolution for our customers.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is Net Promoter Approach (NPA)?
    • A. 

      A tool used by operations to help in sorting

    • B. 

      DHL’s way to capture and enhance customer loyalty.

    • C. 

      An application used by customers to correct wrong addresses.

  • 5. 
    What is DHL Express Vision?
    • A. 

      Connecting people, improving lives.

    • B. 

      We are the logistics company for the world.

  • 6. 
    What is DHL Express purpose?
    • A. 

      Connecting people, improving lives.

    • B. 

      Respect & results

  • 7. 
    What are the pillars of strategy 2025; Delivering excellence in a digital world? 
    • A. 

      Digitalization

    • B. 

      Sales

    • C. 

      E-commerce

    • D. 

      Globalization

    • E. 

      Sustainability

    • F. 

      Durability

  • 8. 
    What is the goal behind the GoGreen Mission 2050?
    • A. 

      Reduce our logistics-related emissions to 50% by 2050

    • B. 

      Reduce our logistics-related emissions to zero by 2050

    • C. 

      Reduce our logistics-related emissions to 75% by 2050

  • 9. 
    The tools we use as an example of digitalization are: 
    • A. 

      IVR

    • B. 

      Whatsapp

    • C. 

      MyDHL+

    • D. 

      MCT Live Chat

  • 10. 
    DHL Express mission & promise to our customers is:
    • A. 

      Customer is king

    • B. 

      Excellence, simply delivered