DHL Express Company Quiz: Trivia!

10 Questions | By Najd | Updated: Mar 21, 2022 | Attempts: 500

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DHL Express Company Quiz: Trivia! - Quiz

Questions and Answers

1.

To ensure a safe and healthy return to work during COVID-19, DHL Express implemented the following:
- A.
  
  Social distancing
- B.
  
  Opening the canteen for everyone
- C.
  
  Temperature measuring
- D.
  
  Sanitizing
- E.
  
  Making sure all is wearing their masks
2.

DHL Strategy 2025 is:
- A.
  
  Growth, quality, with efficiency
- B.
  
  Go Green
- C.
  
  Delivering excellence in a digital world
3.

DHL Express empowerment matrix allows the employees to expedite the case resolution for our customers.
- A.
  
  True
- B.
  
  False
4.

What is Net Promoter Approach (NPA)?
- A.
  
  A tool used by operations to help in sorting
- B.
  
  DHL’s way to capture and enhance customer loyalty.
- C.
  
  An application used by customers to correct wrong addresses.
5.

What is DHL Express Vision?
- A.
  
  Connecting people, improving lives.
- B.
  
  We are the logistics company for the world.
6.

What is DHL Express purpose?
- A.
  
  Connecting people, improving lives.
- B.
  
  Respect & results
7.

What are the pillars of strategy 2025; Delivering excellence in a digital world?
- A.
  
  Digitalization
- B.
  
  Sales
- C.
  
  E-commerce
- D.
  
  Globalization
- E.
  
  Sustainability
- F.
  
  Durability
8.

What is the goal behind the GoGreen Mission 2050?
- A.
  
  Reduce our logistics-related emissions to 50% by 2050
- B.
  
  Reduce our logistics-related emissions to zero by 2050
- C.
  
  Reduce our logistics-related emissions to 75% by 2050
9.

The tools we use as an example of digitalization are:
- A.
  
  IVR
- B.
  
  Whatsapp
- C.
  
  MyDHL+
- D.
  
  MCT Live Chat
10.

DHL Express mission & promise to our customers is:
- A.
  
  Customer is king
- B.
  
  Excellence, simply delivered