A happy team and delighted customers
Managing the finances well
Making profit and achieving targets
Being different and unique
This isn’t very professional I’d better answer it
Why isn’t the receptionist answering that? I’m busy.
I mustn’t keep that customer waiting I need to help the receptionist.
You don’t notice the phone because you’re so engrossed in what you’re doing.
Remain positive and trust that somehow you’ll all manage to pull through
Sigh and try and work out the best way to reschedule the day
Get annoyed because this is the second time and it affects business
Hope that she is okay and try and squeeze in some of her clients yourself.
Having to do boring work
Telling the team off
Losing a valuable customer
Having to rush
Success & Wealth
Family & Good Friends
Achievement & Qualifications
Freedom & Opportunity
Feel bad, apologise and offer a free service to compensate.
Want to know what's wrong before deciding what to do.
Encourage them and say you really like it, it's just not what they're used to yet.
Feel annoyed inside because it's what they asked for and you did a good job.
Sleepless nights think about solutions
Get everyone focussed on doing better/more
Involve the team in some idea generating
Avoid worrying others with it and tackle them yourself
My Business Strategy
My Creativity & Personality