Communication Skills - Quiz 1

10 Questions | By Onlygroup | Updated: Mar 16, 2023 | Attempts: 1279

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Mind what you say! Select the most appropriate answer from the options given:

Questions and Answers

1.

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2.

When you start your day, how would you initiate a conversation with the doctor?
- A.
  
  Good morning Dr. A!
- B.
  
  Hi doctor….
- C.
  
  Hi Doc, how are you?
- D.
  
  Hi!
3.

The doctor starts off a conversation with the patient, but wants to make sure if he/she is audible enough for you to document charts. She poses a query to you, “I was wondering if my voice is clear to you?” You think that the doctor is not clear enough. How would you convey this to the doctor?
- A.
  
  No doctor, you are not clear enough!
- B.
  
  I am sorry, but you are not clear.
- C.
  
  No!
- D.
  
  Yes doctor, you are pretty clear. However, if I have any doubts, I would need your help.
4.

During the doctor-patient interaction, you note that the patient’s voice is not clear enough and you have a doubt if the patient just spoke about a yeast infection. You want to make sure with the doctor if the patient actually said “yeast infection” before you document it in the chart. How would you pose your question?
- A.
  
  Doctor, the patient has some infection right?
- B.
  
  Excuse me doctor, I didn’t quite get if Ms/Mr. B was talking about a yeast infection, please update
- C.
  
  Did s/he just say yeast infection??
- D.
  
  Doctor, can you please repeat the yeast infection?
5.

If you are experiencing disconnection issues with the Glass, for reasons unknown, you need to keep the doctor update. How would you update the doctor about this?
- A.
  
  Your voice is breaking for some reason, can you please check?
- B.
  
  Apologies, I think we are facing some connectivity issues, and I missed some information, kindly repeat
- C.
  
  Some problem with your WiFi I think, can you please repeat?
- D.
  
  I missed this portion completely! Please repeat!
6.

If the doctor asks for lab values to be given and the labs are not updated in the chart, how will you convey this?
- A.
  
  I can’t see any labs here.
- B.
  
  I think there are no lab reports entered here.
- C.
  
  Sorry, the labs are not updated.
- D.
  
  No lab reports are there.
7.

The doctor asks for calcium value for the patient from the lab report. How will you respond?
- A.
  
  It is showing as 29
- B.
  
  I think it is 29.
- C.
  
  Calcium 29
- D.
  
  29
8.

The doctor mentions a dermatologist’s name for the patient to be referred. You are not sure how the name of the dermatologist is spelled. How will you request for the name of the doctor to be spelled out?
- A.
  
  Can you spell Dr. B the dermatologist??
- B.
  
  Doctor, would you mind spelling out the doctor’s name for me please?
- C.
  
  I am not sure how his/her name is spelled; can you please spell it out?
- D.
  
  Did you say Dr. B or Dr. P, can you please spell it out???
9.

The implementation manager who is training you sends some information via email/messenger about the doctor’s preference of HPI format or any other information related to the EHR that you are trained on. At the end of his explanation, he asks you “Did you understand the information that I just sent?” In a scenario where you didn’t actually understand it, how will you relate this to him?
- A.
  
  NO
- B.
  
  No, I didn’t understand it
- C.
  
  Yeah, I think I understand the majority of it, but I hope you won’t mind clarifying a few doubts that I have.
- D.
  
  Yeah, I understand it
10.

The implementation manager who is training you on HPI formatting erroneously documents some information which should have been in the Plan section of the report. In a scenario where you are well aware that this information should be in the Plan and not in HPI, how will you reflect this error to your implementation manager?
- A.
  
  Hi, I think you have made an error in the HPI formatting
- B.
  
  Hi. Please correct me if I am wrong, but I think that part of the information mentioned in the HPI should actually be documented in the Plan?
- C.
  
  Hi. There is a discrepancy in the report wherein you have mentioned some information in HPI which I think should probably go under the Plan section, right?
- D.
  
  Hi. I am a bit confused regarding the HPI section you have sent. I think some of the information mentioned in the HPI is actually the Plan part, what do you think?
11.

The doctor is through with all her patient visits for the day. You too plan to call it a day and log out. How would you clarify with the doctor if you can actually log out?
- A.
  
  May I log out now?
- B.
  
  I think there are no more patients, can I leave?
- C.
  
  Is there anything else you would like me to update for the day before I leave?
- D.
  
  Ok doctor, I will log out now, bye!