Communication Skills - Quiz 1

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Communication Skills - Quiz 1 - Quiz

Mind what you say!
Select the most appropriate answer from the options given:


Questions and Answers
  • 1. 

    Type description here

  • 2. 

    When you start your day, how would you initiate a conversation with the doctor?

    • A.

      Good morning Dr. A!

    • B.

      Hi doctor….

    • C.

      Hi Doc, how are you?

    • D.

      Hi!

    Correct Answer
    A. Good morning Dr. A!
    Explanation
    The given answer "Good morning Dr. A!" is the most appropriate way to initiate a conversation with a doctor. It is polite, respectful, and acknowledges the doctor's professional title. Using a proper greeting like "Good morning" shows courtesy and sets a positive tone for the conversation. Additionally, addressing the doctor by their name or title, in this case, "Dr. A," adds a personal touch and demonstrates professionalism.

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  • 3. 

    The doctor starts off a conversation with the patient, but wants to make sure if he/she is audible enough for you to document charts. She poses a query to you, “I was wondering if my voice is clear to you?” You think that the doctor is not clear enough. How would you convey this to the doctor?

    • A.

      No doctor, you are not clear enough!

    • B.

      I am sorry, but you are not clear.

    • C.

      No!

    • D.

      Yes doctor, you are pretty clear. However, if I have any doubts, I would need your help.

    Correct Answer
    D. Yes doctor, you are pretty clear. However, if I have any doubts, I would need your help.
    Explanation
    The correct answer is "Yes doctor, you are pretty clear. However, if I have any doubts, I would need your help." This response acknowledges that the doctor's voice is clear but also expresses the need for assistance in case of any doubts. It maintains a polite and respectful tone while effectively conveying the message.

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  • 4. 

    During the doctor-patient interaction, you note that the patient’s voice is not clear enough and you have a doubt if the patient just spoke about a yeast infection. You want to make sure with the doctor if the patient actually said “yeast infection” before you document it in the chart. How would you pose your question?

    • A.

      Doctor, the patient has some infection right?

    • B.

      Excuse me doctor, I didn’t quite get if Ms/Mr. B was talking about a yeast infection, please update

    • C.

      Did s/he just say yeast infection??

    • D.

      Doctor, can you please repeat the yeast infection?

    Correct Answer
    B. Excuse me doctor, I didn’t quite get if Ms/Mr. B was talking about a yeast infection, please update
    Explanation
    The correct answer is "Excuse me doctor, I didn’t quite get if Ms/Mr. B was talking about a yeast infection, please update." This is the most appropriate way to pose the question because it acknowledges the uncertainty and politely asks the doctor to clarify the patient's statement. It also emphasizes the importance of accurate documentation by requesting an update.

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  • 5. 

    If you are experiencing disconnection issues with the Glass, for reasons unknown, you need to keep the doctor update. How would you update the doctor about this?

    • A.

      Your voice is breaking for some reason, can you please check?

    • B.

      Apologies, I think we are facing some connectivity issues, and I missed some information, kindly repeat

    • C.

      Some problem with your WiFi I think, can you please repeat?

    • D.

      I missed this portion completely! Please repeat!

    Correct Answer
    B. Apologies, I think we are facing some connectivity issues, and I missed some information, kindly repeat
    Explanation
    The given answer is the most appropriate response because it acknowledges the connectivity issues and politely asks the doctor to repeat the information. It shows awareness of the problem and a willingness to address it.

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  • 6. 

    If the doctor asks for lab values to be given and the labs are not updated in the chart, how will you convey this?

    • A.

      I can’t see any labs here.

    • B.

      I think there are no lab reports entered here.

    • C.

      Sorry, the labs are not updated.

    • D.

      No lab reports are there.

    Correct Answer
    C. Sorry, the labs are not updated.
    Explanation
    The correct answer is "Sorry, the labs are not updated." This response clearly conveys the information that the lab values are not present or up to date in the chart. The other options also imply the same message, but this answer is the most direct and concise way to communicate the issue.

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  • 7. 

    The doctor asks for calcium value for the patient from the lab report. How will you respond?

    • A.

      It is showing as 29

    • B.

      I think it is 29.

    • C.

      Calcium 29

    • D.

      29

    Correct Answer
    C. Calcium 29
    Explanation
    The correct answer is "Calcium 29" because it directly states the calcium value of 29, which is what the doctor asked for. The other options either do not provide the necessary information or are not clear in their response.

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  • 8. 

    The doctor mentions a dermatologist’s name for the patient to be referred. You are not sure how the name of the dermatologist is spelled. How will you request for the name of the doctor to be spelled out?

    • A.

      Can you spell Dr. B the dermatologist??

    • B.

      Doctor, would you mind spelling out the doctor’s name for me please?

    • C.

      I am not sure how his/her name is spelled; can you please spell it out?

    • D.

      Did you say Dr. B or Dr. P, can you please spell it out???

    Correct Answer
    B. Doctor, would you mind spelling out the doctor’s name for me please?
    Explanation
    The correct answer is "Doctor, would you mind spelling out the doctor’s name for me please?" This response clearly and politely asks the doctor to spell out the dermatologist's name, indicating uncertainty about the spelling. It is the most appropriate and direct way to request the information needed.

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  • 9. 

    The implementation manager who is training you sends some information via email/messenger about the doctor’s preference of HPI format or any other information related to the EHR that you are trained on. At the end of his explanation, he asks you “Did you understand the information that I just sent?” In a scenario where you didn’t actually understand it, how will you relate this to him?

    • A.

      NO

    • B.

      No, I didn’t understand it

    • C.

      Yeah, I think I understand the majority of it, but I hope you won’t mind clarifying a few doubts that I have.

    • D.

      Yeah, I understand it

    Correct Answer
    C. Yeah, I think I understand the majority of it, but I hope you won’t mind clarifying a few doubts that I have.
    Explanation
    In this scenario, it would be best to choose the option "Yeah, I think I understand the majority of it, but I hope you won’t mind clarifying a few doubts that I have." This response acknowledges that you have a general understanding of the information, but also expresses the need for clarification on certain points. It shows that you are open to seeking further clarification and are willing to actively engage in the learning process.

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  • 10. 

    The implementation manager who is training you on HPI formatting erroneously documents some information which should have been in the Plan section of the report. In a scenario where you are well aware that this information should be in the Plan and not in HPI, how will you reflect this error to your implementation manager?

    • A.

      Hi, I think you have made an error in the HPI formatting

    • B.

      Hi. Please correct me if I am wrong, but I think that part of the information mentioned in the HPI should actually be documented in the Plan?

    • C.

      Hi. There is a discrepancy in the report wherein you have mentioned some information in HPI which I think should probably go under the Plan section, right?

    • D.

      Hi. I am a bit confused regarding the HPI section you have sent. I think some of the information mentioned in the HPI is actually the Plan part, what do you think?

    Correct Answer
    B. Hi. Please correct me if I am wrong, but I think that part of the information mentioned in the HPI should actually be documented in the Plan?
    Explanation
    In this scenario, the best way to address the error to the implementation manager is by expressing your concern and seeking clarification. By stating, "Hi. Please correct me if I am wrong, but I think that part of the information mentioned in the HPI should actually be documented in the Plan?" you are politely pointing out the discrepancy and giving the manager an opportunity to correct the mistake. This approach shows professionalism and a willingness to learn while also ensuring that the report is accurate and properly formatted.

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  • 11. 

    The doctor is through with all her patient visits for the day. You too plan to call it a day and log out. How would you clarify with the doctor if you can actually log out?

    • A.

      May I log out now?

    • B.

      I think there are no more patients, can I leave?

    • C.

      Is there anything else you would like me to update for the day before I leave?

    • D.

      Ok doctor, I will log out now, bye!

    Correct Answer
    C. Is there anything else you would like me to update for the day before I leave?
    Explanation
    The answer "Is there anything else you would like me to update for the day before I leave?" is the most appropriate because it ensures that all necessary tasks and updates have been completed before logging out for the day. It shows professionalism and consideration towards the doctor's needs and any potential unfinished work. The other options simply ask for permission to log out without addressing any potential remaining tasks.

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  • Current Version
  • Mar 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 10, 2014
    Quiz Created by
    Onlygroup
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