Communication Skills Quiz Template

5 Questions | Total Attempts: 12

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Communication Skills Quiz Template

Do your employees have the requisite communication skills to excel in their respective jobs? Take this quiz to find out now!


Questions and Answers
  • 1. 
    What does turn-taking mean?
    • A. 

      Over-taking someone

    • B. 

      Allowing someone else to speak

    • C. 

      Letting someone else have a shot at something

  • 2. 
    What are the 3 stages of active listening?
    • A. 

      Verbal confirmation

    • B. 

      Non-verbal

    • C. 

      Cues

    • D. 

      Being quiet

    • E. 

      Paraphrasing, Clarifying and Summarizing

  • 3. 
    Which of the following should you avoid when listening to someone?
    • A. 

      Don't hang up on the customer while they are still speaking

    • B. 

      Don't put them on hold

    • C. 

      Don't interrupt

    • D. 

      Don't finish their sentences

    • E. 

      Don't tell them your last name

  • 4. 
    If you maintain eye contact during a conversation, what are you doing?
    • A. 

      Staring at someone without blinking

    • B. 

      Looking deep into the other person's eyes

    • C. 

      Looking at someone to show you are listening and interested in what they are saying

  • 5. 
    Which of the following gestures is not a facial expression?
    • A. 

      Smiling

    • B. 

      Frowning

    • C. 

      Raising eyebrows

    • D. 

      Laughing

    • E. 

      Scowling

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