Quiz On Communication Skills

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| By Sandhyaponnudura
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Sandhyaponnudura
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Quizzes Created: 1 | Total Attempts: 414
| Attempts: 416
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  • 1/10 Questions

    When listening to someone what should you be doing?

    • Slouching
    • Talking
    • Paying attention and asking questions
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About This Quiz

This quiz tests knowledge on various aspects of communication skills, including visual communication, empathy, listening cues, and verbal message conveyance.

Quiz On Communication Skills - Quiz

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  • 2. 

    Putting yourself in another person's situation

    • Empathy

    • Apathy

    • Sympathy

    Correct Answer
    A. Empathy
    Explanation
    Empathy refers to the ability to understand and share the feelings of another person. It involves putting oneself in someone else's situation, trying to see things from their perspective, and experiencing their emotions. This allows for a deeper connection and understanding of others, fostering compassion and support. Apathy, on the other hand, refers to a lack of interest, concern, or emotional response towards others. Sympathy involves feeling sorry or pity for someone's situation without necessarily fully understanding or experiencing their emotions. Therefore, empathy is the correct answer as it best aligns with the act of putting oneself in another person's situation.

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  • 3. 

    Communication which flows from a superior to a subordinate.

    • Vertical communication

    • Upward communication

    Correct Answer
    A. Vertical communication
    Explanation
    Vertical communication refers to the flow of information or communication between different levels of hierarchy in an organization. In this case, the communication is described as flowing from a superior to a subordinate, indicating a top-down or downward direction. This type of communication is commonly used for giving instructions, providing feedback, sharing goals and objectives, and transmitting organizational policies and procedures. It helps to maintain a clear chain of command and ensures that information is effectively and efficiently transmitted throughout the organization.

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  • 4. 

    Which one of these is not a form of verbal communication?

    • Facial expression

    • Talking over telephone

    • Communicating face to face

    Correct Answer
    A. Facial expression
    Explanation
    Facial expression is not a form of verbal communication because it does not involve the use of spoken or written words. Verbal communication refers to the use of language, either spoken or written, to convey messages. While facial expressions can convey emotions and non-verbal cues, they do not involve the use of words and therefore do not fall under the category of verbal communication.

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  • 5. 

    Television and video clips are the electronic form of ____

    • Visual communication

    • Communication

    • Telecommunication

    Correct Answer
    A. Visual communication
    Explanation
    Television and video clips are electronic forms of visual communication as they use images, videos, and graphics to convey information and messages to the audience. These mediums rely on visual elements to engage and communicate with viewers, making it an effective way to convey ideas, emotions, and stories. Unlike traditional forms of communication, such as written or verbal, visual communication allows for a more immersive and impactful experience, making it a popular choice in today's digital age.

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  • 6. 

    Cues that shows you're not listening

    • By nodding

    • Smiling

    • Crossing the arms around your chest

    Correct Answer
    A. Crossing the arms around your chest
    Explanation
    Crossing the arms around your chest is a cue that shows you're not listening. This body language gesture typically indicates defensiveness, resistance, or a closed-off attitude. It can suggest that the person is not open to receiving or engaging with the information being shared, and may be mentally disengaged from the conversation. This nonverbal signal can be interpreted as a lack of interest or attention, indicating that the person is not actively listening to what is being said.

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  • 7. 

    What are the methods of conveying messages verbally

    • Giving a presentation

    • Sleeping

    • Talking over the telephone

    Correct Answer
    A. Talking over the telephone
    Explanation
    The correct answer is "Talking over the telephone." This method involves using the telephone to communicate verbally with someone. It allows individuals to convey messages in real-time, regardless of their physical location. Unlike giving a presentation or sleeping, talking over the telephone specifically focuses on verbal communication and exchanging information through spoken words.

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  • 8. 

    Reading is not

    • Different from different people

    • A process

    • A tool

    Correct Answer
    A. Different from different people
  • 9. 

    __________ helps to make improvements in managerial decisions 

    • Vertical communication

    • Upward communication

    • Diagonal communication

    Correct Answer
    A. Upward communication
    Explanation
    Upward communication is the process of transmitting information from lower-level employees to higher-level managers or executives. This type of communication helps to make improvements in managerial decisions by providing valuable insights, feedback, and suggestions from employees who are directly involved in day-to-day operations. Upward communication allows managers to stay informed about potential issues, employee concerns, and innovative ideas, enabling them to make more informed decisions and implement necessary changes to improve overall organizational performance.

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  • 10. 

    To perceive or apprehend by the ear, to gain knowledge of by hearing to listen to with attention

    • Listening

    • Hearing

    • Active listening

    Correct Answer
    A. Hearing
    Explanation
    Hearing refers to the ability to perceive or apprehend sounds through the ear. It involves the physical process of sound waves entering the ear and being transmitted to the brain for interpretation. Hearing allows us to gain knowledge or information by simply listening to sounds in our environment. It is a passive process that occurs naturally without any conscious effort.

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  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 07, 2020
    Quiz Created by
    Sandhyaponnudura
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