Archangel Security Verbal Judo Quiz

2.

When upset, people always say what they really mean.

True
False

Correct Answer

A. False

Explanation

This statement is not true. When upset, people may say things that they don't truly mean. Emotions can cloud judgment and lead to impulsive and irrational statements. People may say hurtful things in the heat of the moment, but it doesn't necessarily reflect their true thoughts or feelings.

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3.

When a person meets you with his personal face, you must meet him with your:

Tough-guy face
Personal face
Professional face
Clown face

Correct Answer

A. Professional face

Explanation

When a person meets you with his personal face, it is important to respond with your professional face. This means maintaining a level of professionalism and professionalism in your interactions with the person. It involves being respectful, attentive, and focused on the task or conversation at hand. By responding with a professional face, you are showing that you take the interaction seriously and are ready to engage in a professional manner.

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4.

What does the acronym S.A.F.E.R. help you decide?

How to make use of force decisions.
When to stop talking and act.
How to talk to a frightened child.
What to say to an angry subject.

Correct Answer

A. When to stop talking and act.

Explanation

The acronym S.A.F.E.R. helps you decide when to stop talking and act. It implies that in certain situations, it is necessary to stop engaging in verbal communication and take action instead. This could be applicable in cases where the subject becomes increasingly agitated or poses a threat, indicating the need for immediate intervention or physical response. The acronym serves as a reminder to prioritize safety and take appropriate action when verbal communication is no longer effective or safe.

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5.

What do the letters in the acronym S.A.F.E.R. represent?

Safety, Altercation, Fire, Excessive noise, Radius
Safety, Angry subject, False statements, Entrance/exit, Robbery in progress
Security, Attack, Flight, Excessive repetition, Revised priorities
Security, Altercation, Fire, Entrance/exit, Robbery in progress

Correct Answer

A. Security, Attack, Flight, Excessive repetition, Revised priorities

Explanation

The letters in the acronym S.A.F.E.R. represent Security, Attack, Flight, Excessive repetition, Revised priorities. This acronym is commonly used in emergency response training to help responders remember key priorities and actions to take in a crisis situation. "Security" refers to ensuring the safety and protection of individuals and property. "Attack" refers to responding to any physical or violent threat. "Flight" refers to strategies for evacuation and escape. "Excessive repetition" refers to the importance of clear and concise communication. "Revised priorities" refers to the need to adapt and adjust strategies based on the evolving situation.

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6.

What does the Tactical 5-step process help you do?

Gain control over a hostile subject
Survive a gun battle
Gain voluntary compliance
Make use of force decisions

Correct Answer

A. Gain voluntary compliance

Explanation

The Tactical 5-step process helps individuals gain voluntary compliance. This means that by following the process, individuals can effectively persuade or convince a hostile subject to comply with their requests or instructions without the use of force. The process likely involves specific techniques and strategies that allow individuals to assert control and influence over the subject's behavior, ultimately achieving the desired outcome without resorting to violence or coercion.

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7.

What are the steps in the Tactical 5-step process?

Cooperative controls, Contact controls, Compliance techniques, Defensive tactics, Deadly force
Verbal commands, Soft hand contact, Hard hand contact, Non-lethal weapons, Deadly force
Ask, Set context, Give options, Confirm non-compliance, Act
Identify yourself, reason for contact, ask for identification, decision stage, appropriate close

Correct Answer

A. Ask, Set context, Give options, Confirm non-compliance, Act

Explanation

The correct answer is "Ask, Set context, Give options, Confirm non-compliance, Act." This sequence outlines the steps in the Tactical 5-step process. First, the person conducting the tactical operation asks a question or makes a request to the subject. Then, they set the context by providing information about the situation or explaining the consequences of non-compliance. Next, they give the subject options or alternative courses of action to choose from. If the subject does not comply, the person conducting the operation confirms the non-compliance. Finally, they take appropriate action to address the situation.

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8.

Everything after the word "but" must be:

In legal terms
Spoken loudly
In professional language, tailored and aimed at the goal of the conversation
A curse word

Correct Answer

A. In professional language, tailored and aimed at the goal of the conversation

Explanation

The correct answer is "In professional language, tailored and aimed at the goal of the conversation." This means that the content or speech after the word "but" should be communicated using appropriate and formal language that is specifically adjusted and focused on achieving the objective of the conversation. This ensures that the conversation remains respectful, effective, and aligned with professional standards.

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9.

You are working on the groud floor of the Seignure Tower Office, owned by Mr. James Seignure. Your job is to control access to the upper floors by checking ID badges before allowing anyone onto the elevators. A man comes in and goes straight to the elevator without checking in with you. How should you approach the unknown man?

Excuse me...can I help you?
Sir, you can't go in there without checking with me first.
Good morning, sir! I'm Officer Friendly with Seignure Tower Security. I stopped you because I didn't see your building pass; do you have it with you?
Building pass please.

Correct Answer

A. Good morning, sir! I'm Officer Friendly with Seignure Tower Security. I stopped you because I didn't see your building pass; do you have it with you?

Explanation

The correct answer is "Good morning, sir! I'm Officer Friendly with Seignure Tower Security. I stopped you because I didn't see your building pass; do you have it with you?" This response addresses the man politely and professionally, identifies oneself as a security officer, and explains the reason for stopping the man. It also requests the man to present his building pass, which is the appropriate action to control access to the upper floors of the building.

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10.

You are working at North Meridian Apartment Complex where loud music is prohibited. A resident you recognize as Darius "Fruitloop" Jones approaches the property with his music too loud. He has been known for his disregard for authority and sometimes violent behavior. How should you approach him?

Good morning, sir! I'm Officer Friendly with North Meridian Apartment Security. I stopped you because your music is too loud. Is there any justifiable reason for this?
Turn your music down! Turn it down NOW!
Darius, can you please turn your music down before you come home? I know you don't like for me to stop you when you come home, so if you will do that for me, I won't bother you with that anymore. Deal?
If you don't turn your music down now, I'm going to report you to the apartment manager.

Correct Answer

A. Darius, can you please turn your music down before you come home? I know you don't like for me to stop you when you come home, so if you will do that for me, I won't bother you with that anymore. Deal?

Explanation

The correct answer suggests approaching Darius in a calm and respectful manner, acknowledging his past behavior and attempting to find a compromise. By asking him to turn his music down before coming home, it shows understanding of his feelings and attempts to avoid confrontation. This approach is more likely to result in a positive outcome and cooperation from Darius.

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11.

You are patrolling the Metro University, when you come across a group of teens loitering in an area marked with a sign that reads "No Loitering". You introduce yourself and ask them to leave the area. One male teen steps up and says, "Look, Barney Fife, we aren't bothering anyone. We've been hanging out here for two years and nobody has stopped us before." How do you handle this situation?

I understand that, but this area is clearly marked "No Loitering", and I need you to please move along.
Who are you calling Barney Fife?!
Well, I'm stopping you now, so get to stepping.
Say nothing, just call the police and report the incident.

Correct Answer

A. I understand that, but this area is clearly marked "No Loitering", and I need you to please move along.

Explanation

The correct answer is to calmly assert your authority and remind the teens that they are in violation of the "No Loitering" sign. By acknowledging their perspective but firmly insisting on their compliance, you maintain professionalism and address the issue at hand without escalating the situation.

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Archangel Security Verbal Judo Quiz

Personal face + Personal face = ________.

Quiz Preview

When upset, people always say what they really mean.

When a person meets you with his personal face, you must meet him with your:

What does the acronym S.A.F.E.R. help you decide?

What do the letters in the acronym S.A.F.E.R. represent?

What does the Tactical 5-step process help you do?

What are the steps in the Tactical 5-step process?

Everything after the word "but" must be:

You are working at North Meridian Apartment Complex where loud music is prohibited. A resident you recognize as Darius "Fruitloop" Jones approaches the property with his music too loud. He has been known for his disregard for authority and sometimes violent behavior. How should you approach him?