How Well Do You Know About Allstate Insurance Company? Trivia Quiz
This trivia quiz tests your knowledge of Allstate Insurance, focusing on internal systems like POSIS and AES, compliance with legal documents, and customer service impacts. It's designed for employees or affiliates seeking to understand operational standards and customer value propositions.
- 1.
Choose the best description for the Allstate Brand Customer Value Proposition
- A.
My local Allstate agency knows me and makes me smart about all the risks in my life.
- B.
Allstate helps me recover from unexpected losses and assists me in preventing them from happening.
- C.
They help me best use my hard-earned money to protect what matters most to me.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
The correct answer is "All of the above" because all three statements describe different aspects of the Allstate Brand Customer Value Proposition. The first statement highlights the personalized service provided by the local Allstate agency, which helps the customer become aware of the risks in their life. The second statement emphasizes the assistance provided by Allstate in recovering from unexpected losses and preventing them in the future. The third statement focuses on the financial aspect, stating that Allstate helps the customer use their money effectively to protect what is important to them. Therefore, all three statements together encompass the complete customer value proposition offered by Allstate.Rate this question:
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- 2.
The Agency Experience Score (AES) is directly affected by customer service?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The Agency Experience Score (AES) is directly affected by customer service because customer service plays a crucial role in shaping the overall experience that customers have with an agency. Good customer service ensures that customers feel valued, their needs are met, and their problems are resolved effectively. This positive experience leads to higher satisfaction levels, increased loyalty, and positive word-of-mouth recommendations, all of which contribute to a higher AES. On the other hand, poor customer service can result in negative experiences, customer dissatisfaction, and lower AES. Therefore, customer service directly impacts the AES.Rate this question:
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- 3.
What is POSIS?
- A.
Process of Systems and Information Service
- B.
Point of Sale Information System
- C.
Probably On Sales Inside Systems
- D.
Paid Over Sales Installment Systems
Correct Answer
B. Point of Sale Information SystemExplanation
POSIS stands for Point of Sale Information System. This system is used in retail businesses to manage and track sales transactions. It includes hardware and software components that enable businesses to process payments, manage inventory, and generate sales reports. The system provides real-time information about sales, inventory levels, and customer preferences, helping businesses make informed decisions.Rate this question:
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- 4.
Legal Trailing documents (Tdocs) are important because they help ensure compliance with state laws, may be necessary for potential claims coverage issues and have the potential to impact the customer experience.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Legal Trailing documents (Tdocs) are important because they help ensure compliance with state laws, may be necessary for potential claims coverage issues, and have the potential to impact the customer experience. This means that Tdocs play a crucial role in ensuring that an organization follows legal requirements, which is essential for avoiding legal consequences. Additionally, Tdocs can be necessary for resolving potential claims coverage issues, allowing for smooth claim processes. Finally, Tdocs can impact the customer experience, as they contribute to efficient and effective communication and documentation, ensuring customer satisfaction.Rate this question:
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- 5.
Click on all that apply - What is needed for sufficient documentation proving two years prior coverage?
- A.
Current declarations page
- B.
Proof of payment
- C.
Identification card or drivers license
- D.
Letter of Experience listing bodily injury limits
Correct Answer(s)
A. Current declarations page
B. Proof of payment
D. Letter of Experience listing bodily injury limitsExplanation
To provide sufficient documentation proving two years prior coverage, several documents are needed. The current declarations page is necessary as it shows the current coverage details. Proof of payment is required to demonstrate that the insurance premiums were paid for the specified period. A Letter of Experience listing bodily injury limits is important as it confirms the coverage and limits for bodily injury claims. However, an identification card or driver's license is not directly related to proving prior coverage and therefore is not needed in this case.Rate this question:
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- 6.
A handwritten receipt is acceptable documentation for proof of payment if it was signed by the agent?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A handwritten receipt is not acceptable documentation for proof of payment, even if it was signed by the agent. This is because handwritten receipts can be easily forged or manipulated, and may not provide sufficient evidence of a legitimate transaction. In order to ensure the authenticity and accuracy of proof of payment, it is generally required to have official receipts or electronic records that are generated by a reliable system.Rate this question:
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- 7.
When documentation is received, where should you send it?
- A.
Mail to Allstate
- B.
Fax to Allstate
- C.
Fax to the Region with an appropriate cover sheet
- D.
Fax to the RMBC with an appropriate cover sheet
Correct Answer
D. Fax to the RMBC with an appropriate cover sheetExplanation
The correct answer is to fax the documentation to the RMBC with an appropriate cover sheet. This suggests that the RMBC is the designated recipient for the documentation. Sending it to Allstate or the Region may not be the correct procedure, as it specifically mentions faxing it to the RMBC. Additionally, using an appropriate cover sheet ensures that the documentation is properly identified and directed to the intended recipient.Rate this question:
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- 8.
When ordering an Insurance score; if you receive a NO HIT, you should reorder until you receive a HIT.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because receiving a NO HIT when ordering an Insurance score does not necessarily mean that you should reorder until you receive a HIT. A NO HIT means that there is not enough information available to generate an Insurance score, and it could be due to various reasons such as lack of credit history or insufficient data. Reordering multiple times would not change the fact that there is no information available, and it would not guarantee a HIT.Rate this question:
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- 9.
What is the process if the LIS returns an accident that does not belong to your customer?
- A.
Obtain a letter or experience from the prior carrier or a police report showing no accident/incident or not at-fault.
- B.
Don't worry about it, just remove it from the report.
- C.
A handwritten note saying, "It wasn't me."
- D.
Do nothing.
Correct Answer
A. Obtain a letter or experience from the prior carrier or a police report showing no accident/incident or not at-fault.Explanation
If the LIS returns an accident that does not belong to the customer, the correct process is to obtain a letter or experience from the prior carrier or a police report showing no accident/incident or not at-fault. This documentation can be used to dispute the incorrect information and have it removed from the report.Rate this question:
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- 10.
When should deposits be made?
- A.
When you have time to go to the bank.
- B.
Within 24 hours of closing the remittance report.
- C.
Within the same work week.
- D.
Within 48 hours of closing the remittance report.
Correct Answer
B. Within 24 hours of closing the remittance report.Explanation
Deposits should be made within 24 hours of closing the remittance report because this ensures that the funds are deposited in a timely manner and reduces the risk of loss or theft. It also helps in maintaining accurate financial records and reconciling the remittance report with the actual deposits made. Making deposits within this time frame allows for efficient cash flow management and ensures that the funds are available for use as soon as possible.Rate this question:
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- 11.
It is acceptable to delete a young driver from the household if I provide their new address, new policy information and proof of other coverage?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If a young driver is deleted from the household, it is acceptable as long as their new address, new policy information, and proof of other coverage are provided. This suggests that the insurance company allows for the removal of a young driver from the household if they have moved out and obtained their own insurance coverage.Rate this question:
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- 12.
When completing a home quote, you will have a field to identify the roof rating.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The inspector will rate the roof at the time of inspection.Rate this question:
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- 13.
Allstate only inspects 75% of new business homeowner policies?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Allstate does not only inspect 75% of new business homeowner policies. The statement suggests that Allstate inspects a specific percentage of policies, which is not true. The inspection of policies may vary depending on various factors such as risk assessment, location, and individual circumstances. Therefore, the correct answer is false as it inaccurately portrays Allstate's inspection process.Rate this question:
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- 14.
A Bi-level home has equal living space on two levels, but the entrance to the dwelling is between the two levels.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A bi-level home is a type of house that has two levels of living space, with each level having an equal amount of living space. However, what sets it apart from other types of homes is that the entrance to the dwelling is located between these two levels. This means that when you enter the house, you will have to go up a short flight of stairs to reach the main living area or down a short flight of stairs to reach the lower level. Therefore, the statement "A bi-level home has equal living space on two levels, but the entrance to the dwelling is between the two levels" is true.Rate this question:
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- 15.
Bi-level homes only have built-in garages.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "Bi-level homes only have built-in garages" is false. Bi-level homes can have either built-in garages or detached garages. The presence of a built-in garage is not a defining characteristic of bi-level homes.Rate this question:
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- 16.
Please select the dog breeds that are not allowed on an Allstate Homeowner policy.
- A.
Pitbull
- B.
German Shepherd
- C.
Chihuahua
- D.
None - Allstate does not have breed restrictions.
Correct Answer
D. None - Allstate does not have breed restrictions. -
- 17.
If applicable in your state, which type of claims are applicable to the Roof Payment Schedule?
- A.
Any type of claim
- B.
Wind or Hail claims
- C.
Liability claims only
- D.
Any claim involving a fire
Correct Answer
B. Wind or Hail claimsExplanation
The Roof Payment Schedule is applicable to Wind or Hail claims in applicable states. This means that if there is damage to the roof caused by wind or hail, the Roof Payment Schedule can be used to determine the payment schedule for the repairs or replacement of the roof. It does not apply to any other type of claim, such as liability claims or claims involving a fire.Rate this question:
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- 18.
Heat and Air Conditioning Systems are mostly an all in one, packaged unit. This means when quoting you will select 100% Heating & AC Avg Cost.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The explanation for the given answer, False, is that heat and air conditioning systems are not always an all-in-one packaged unit. While some systems may be packaged units that provide both heating and air conditioning, there are also separate systems available for heating and air conditioning. Therefore, when quoting, it is not always necessary to select 100% Heating & AC Avg Cost.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 20, 2016Quiz Created by
Alison Anderson