Define customer service standards and goals.
Include customer service goals in MVP's.
Strive for continuous improvement.
Recognize employees who provide "World Class" customer service.
Orientation, Development, Accountability
Orientation, Discovery, Accountability
Orientation, Development, Empowerment
Expectations, Development, Empowerment
Has completed orientation
Assumes minimal or no responsibility
Needs a lot of your attention
Becomes more independent
Understands expectations and standards
Recognize that the employee no longer needs performance evaluations.
Monitor the employee very closely.
Focus on guidance and direction with limited input from the employee.
Create opportunities for career development.
Get to know your employees and their goals.
Decide the best career path for the employee based on your observations alone.
Help identify strengths and areas for growth.
Keep employees informed of open positions that fit with their career goals.
The program should reflect the company's values.
The program can be sporatic and should apply only to certain employees.
The recognition should be provided only at the end of the year.
The program should use both formal and informal rewards.
Here's an interesting quiz for you.