9 Questions
| Total Attempts: 312

Questions and Answers

- 1.Which of the following is the most important short-term planning activity performed by front office managers?
- A.
Setting up staffing schedules

- B.
Estimating expenses

- C.
Dividing work among staff

- D.
Forecasting the number of rooms available for sale

- 2.Which of the following statistics helps the front office manager decide whether to sell rooms to walk-in guests on nights when the hotel nears full occupancy?
- A.
Percentage of walk-ins

- B.
Percentage of no-shows

- C.
Multiple occupancy percentage

- D.
Average daily rate

- 3.The percentage of overstays is equal to:
- A.
The number of overstay rooms divided by the number of actual room checkouts.

- B.
The number of overstay rooms divided by the number of expected room checkouts.

- C.
The number of stayover rooms divided by the number of expected room arrivals.

- D.
The number of overstay rooms divided by the number of reservations.

- 4.At most lodging properties, the ten-day forecast is developed jointly by the front office manager and the:
- A.
General manager.

- B.
Accounting department.

- C.
Reservations manager.

- D.
Executive housekeeper.

- 5.Given the following data, calculate the percentage of no-shows. Number of room no-shows 30 Number of room walk-ins 60 Number of overstay rooms 40 Number of understay rooms 20 Number of room reservations 300 Number of room arrivals 340 Number of expected check-outs 380
- A.
10%

- B.
8.82%

- C.
7.89%

- D.
Cannot be determined from data

- 6.Based on the following information, determine the answers for questions 6 through 10. Total number of guestrooms 350 Number of room reservations 200 Number of room walk-ins 25 Number of room stayovers 80 Number of overstay rooms 55 Number of understay rooms 10 Number of expected check-outs 75 Number of room no-shows 5 Number of out-of-order rooms 1 What is the percentage of no-shows?
- A.
3%

- B.
11%

- C.
73%

- D.
13%

- E.
30

- 7.What is the percentage of walk-ins?
- A.
3%

- B.
11%

- C.
73%

- D.
13%

- E.
30

- 8.What is the percentage of overstays?
- A.
3%

- B.
11%

- C.
73%

- D.
13%

- E.
30

- 9.What is the percentage of understays?
- A.
3%

- B.
11%

- C.
73%

- D.
13%

- E.
30