Impact Of Forecasting In Business Quiz

1. The percentage of overstays is equal to:

The number of overstay rooms divided by the number of actual room checkouts.

The number of overstay rooms divided by the number of expected room checkouts.

The number of stayover rooms divided by the number of expected room arrivals.

The number of overstay rooms divided by the number of reservations.

The correct answer is "the number of overstay rooms divided by the number of expected room checkouts." This is because the percentage of overstays is calculated by dividing the number of rooms that were overstayed by the number of rooms that were expected to be checked out. This calculation provides a measure of the proportion of rooms that were not vacated on time, indicating the extent of overstay incidents.

Explanation

The correct answer is "the number of overstay rooms divided by the number of expected room checkouts." This is because the percentage of overstays is calculated by dividing the number of rooms that were overstayed by the number of rooms that were expected to be checked out. This calculation provides a measure of the proportion of rooms that were not vacated on time, indicating the extent of overstay incidents.

2. Which of the following is the most important short-term planning activity performed by front office managers?

Setting up staffing schedules

Estimating expenses

Dividing work among staff

Forecasting the number of rooms available for sale

Front office managers need to accurately forecast the number of rooms available for sale in order to effectively plan and allocate resources. This activity is crucial for short-term planning as it helps determine the staffing requirements, estimate expenses, and divide the workload among staff members. By forecasting the number of rooms available for sale, front office managers can ensure that they have the right number of staff members scheduled, budget appropriately for expenses, and efficiently allocate tasks to meet the demands of the guests.

Explanation

Front office managers need to accurately forecast the number of rooms available for sale in order to effectively plan and allocate resources. This activity is crucial for short-term planning as it helps determine the staffing requirements, estimate expenses, and divide the workload among staff members. By forecasting the number of rooms available for sale, front office managers can ensure that they have the right number of staff members scheduled, budget appropriately for expenses, and efficiently allocate tasks to meet the demands of the guests.

3. Which of the following statistics helps the front office manager decide whether to sell rooms to walk-in guests on nights when the hotel nears full occupancy?

Percentage of walk-ins

Percentage of no-shows

Multiple occupancy percentage

Average daily rate

The front office manager needs to consider the percentage of no-shows to determine whether to sell rooms to walk-in guests on nights when the hotel is nearing full occupancy. This statistic helps the manager understand the likelihood of reserved guests not showing up, which can create available rooms for walk-in guests. By analyzing the percentage of no-shows, the manager can make informed decisions about selling rooms to walk-in guests without risking overbooking or turning away potential revenue.

Explanation

The front office manager needs to consider the percentage of no-shows to determine whether to sell rooms to walk-in guests on nights when the hotel is nearing full occupancy. This statistic helps the manager understand the likelihood of reserved guests not showing up, which can create available rooms for walk-in guests. By analyzing the percentage of no-shows, the manager can make informed decisions about selling rooms to walk-in guests without risking overbooking or turning away potential revenue.

4. At most lodging properties, the ten-day forecast is developed jointly by the front office manager and the:

General manager.

Accounting department.

Reservations manager.

Executive housekeeper.

The correct answer is reservations manager. The ten-day forecast is developed jointly by the front office manager and the reservations manager at most lodging properties. This is because the reservations manager is responsible for managing and overseeing the reservations and occupancy of the property, while the front office manager is in charge of the overall operations of the front desk and guest services. By working together, they can forecast and plan for the upcoming ten days, taking into account the expected reservations and occupancy levels.

Explanation

The correct answer is reservations manager. The ten-day forecast is developed jointly by the front office manager and the reservations manager at most lodging properties. This is because the reservations manager is responsible for managing and overseeing the reservations and occupancy of the property, while the front office manager is in charge of the overall operations of the front desk and guest services. By working together, they can forecast and plan for the upcoming ten days, taking into account the expected reservations and occupancy levels.

5. Given the following data, calculate the percentage of no-shows. Number of room no-shows 30 Number of room walk-ins 60 Number of overstay rooms 40 Number of under-stay rooms 20 Number of room reservations 300Number of room arrivals 340 Number of expected check-outs 380.

10%

8.82%

7.89%

Cannot be determined from data

30/300 = 10%

Explanation

30/300 = 10%

6. Based on the following information, determine the answer. Number of guestrooms is 350. Number of room reservations 200 Number of room walk-ins 25 Number of room stayovers 80 Number of overstay rooms 55 Number of under-stay rooms 10 Number of expected check-outs 75 Number of room no-shows 5 Number of out-of-order rooms 1 What is the percentage of no-shows?

3%

11%

73%

13%

30

5/200 = 0.025 ~ 3%

Explanation

5/200 = 0.025 ~ 3%

7. What is the percentage of under-stays?

3%

11%

73%

13%

30

10/75 = 13.3 ~ 13%

Explanation

10/75 = 13.3 ~ 13%

8. What is the percentage of walk-ins?

3%

11%

73%

13%

30

25/(200-5+25) = 11.3 ~ 11%

Explanation

25/(200-5+25) = 11.3 ~ 11%

9. What is the percentage of overstays?

3%

11%

73%

13%

30

55/75 = 73.3 ~ 73%

Explanation

55/75 = 73.3 ~ 73%

10. Trends are best described as:

Fashion trends

Patterns in the figures

Changing trends

Data variations

Trends are typically used to describe patterns or changes in data over time. In this context, "patterns in the figures" refers to the visual representation of data, where trends can be observed by analyzing the patterns or shapes formed by the figures. Therefore, this answer accurately describes trends as patterns in the figures.

Explanation

Trends are typically used to describe patterns or changes in data over time. In this context, "patterns in the figures" refers to the visual representation of data, where trends can be observed by analyzing the patterns or shapes formed by the figures. Therefore, this answer accurately describes trends as patterns in the figures.