Reservation Computer Systems Quiz

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Reservation Computer Systems Quiz - Quiz

Computer reservation system in today's world plays a huge role in facilitating the work of customers as well as travel agencies. Do you know enough about it? Test your knowledge right now with this Reservation Computer Systems Quiz now.


Questions and Answers
  • 1. 

    All of the following are functions performed by a reservation module of a computerbased hotel property management system except:

    • A.

      Determination of room availability.

    • B.

      Creation of a reservation record.

    • C.

      Generation of a room status report.

    • D.

      Confirmation of a reservation.

    Correct Answer
    C. Generation of a room status report.
    Explanation
    The reservation module of a computer-based hotel property management system performs various functions such as determining room availability, creating reservation records, and confirming reservations. However, it does not generate a room status report. This report is typically generated by the front desk or housekeeping department to provide an overview of the current status of each room, including whether it is occupied, vacant, or undergoing maintenance.

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  • 2. 

    Tanya frowned as she tapped the keys of her keyboard. “I’m sorry, Ms. Voigt, we don’t have any suites available that weekend. Would you like to reserve a room with two queen-size beds for $20 a night less?” What activity is Tanya performing?

    • A.

      Reservation inquiry

    • B.

      Determining availability

    • C.

      Creating the reservation record

    • D.

      Generating a report

    Correct Answer
    B. Determining availability
    Explanation
    Tanya is determining availability by checking if there are any suites available for the specified weekend. She informs the customer that there are no suites available but offers an alternative option of reserving a room with two queen-size beds for a lower price. This shows that Tanya is assessing the availability of different accommodations and providing the customer with the available options.

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  • 3. 

    Letters confirming reservations are normally printed by a hotel’s property management system:

    • A.

      Immediately after creating a reservation record.

    • B.

      While determining room availability information.

    • C.

      During the daily system update.

    • D.

      After each shift.

    Correct Answer
    C. During the daily system update.
    Explanation
    During the daily system update, letters confirming reservations are printed by a hotel's property management system. This suggests that the process of printing confirmation letters is scheduled to occur on a daily basis, rather than immediately after creating a reservation record, while determining room availability information, or after each shift.

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  • 4. 

    What type of report multiplies predicted occupancies by current house rates?

    • A.

      Rooms availability rate

    • B.

      Expected arrivals list

    • C.

      Revenue forecast report

    • D.

      Reservation log file

    Correct Answer
    C. Revenue forecast report
    Explanation
    A revenue forecast report is a type of report that predicts the future revenue based on the predicted occupancies multiplied by the current house rates. This report helps in estimating the potential income that can be generated by the hotel or accommodation facility. It takes into account the expected number of occupied rooms and the rates at which they will be sold, providing valuable insights for financial planning and decision-making.

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  • 5. 

    The reservations module creates a reservation record.

    • A.

      Reservations inquiry

    • B.

      Determining availability

    • C.

      Creating reservation records

    • D.

      Confirming the reservation

    • E.

      Generating Reports

    Correct Answer
    A. Reservations inquiry
    Explanation
    The correct answer is Reservations inquiry because the reservations module is responsible for handling inquiries about reservations. It allows users to check the availability of reservations and provides information about the existing reservations. This module does not create reservation records or confirm reservations. It is primarily focused on providing information and answering inquiries related to reservations.

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  • 6. 

    The reservations module suggests an alternative room type or rate.

    • A.

      Reservations inquiry

    • B.

      Determining availability

    • C.

      Creating reservation records

    • D.

      Confirming the reservation

    • E.

      Generating Reports

    Correct Answer
    B. Determining availability
    Explanation
    The correct answer is "Determining availability" because the reservations module is responsible for checking the availability of rooms or rates. It helps in determining if the desired room type or rate is available for booking. This step is crucial in the reservation process as it ensures that the customer is offered an alternative if the requested option is not available.

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  • 7. 

    The reservation is classified.

    • A.

      Reservations inquiry

    • B.

      Determining availability

    • C.

      Creating reservation records

    • D.

      Confirming the reservation

    • E.

      Generating Reports

    Correct Answer
    C. Creating reservation records
    Explanation
    The given correct answer, "Creating reservation records," is the appropriate step in the process of reservation. After determining the availability, the next logical step is to create reservation records for the customers who want to make a reservation. This involves collecting necessary information from the customers, such as their names, contact details, and specific requirements. These records will serve as a reference for the reservation and help in managing the booking process efficiently.

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  • 8. 

    The reservations module prints a confirmation letter.

    • A.

      Reservations inquiry

    • B.

      Determining availability

    • C.

      Creating reservation records

    • D.

      Confirming the reservation

    • E.

      Generating Reports

    Correct Answer
    D. Confirming the reservation
    Explanation
    The correct answer is "Confirming the reservation" because the reservations module is responsible for printing a confirmation letter. This implies that the module must have a functionality to confirm reservations and generate a letter as proof of confirmation. The other options mentioned in the question, such as reservations inquiry, determining availability, creating reservation records, and generating reports, do not directly relate to the action of confirming a reservation and therefore cannot be the correct answer.

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  • 9. 

    What initiates the guest cycle at a hotel?

    • A.

      Printing a room status report

    • B.

      Creating a reservation record

    • C.

      Assigning a room and rate

    • D.

      Creating a customer master file

    Correct Answer
    B. Creating a reservation record
    Explanation
    The guest cycle at a hotel is initiated by creating a reservation record. This is the first step in the guest cycle as it involves recording the guest's details and preferences, such as arrival and departure dates, room type, and any special requests. Creating a reservation record allows the hotel to effectively manage their bookings and ensure that the guest's requirements are met. It also helps in streamlining the check-in process and providing a personalized experience to the guest.

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  • 10. 

    Which of the following is not the basic function of computer reservation systems in the travel industry?

    • A.

      Displays travel services with prices and images.

    • B.

      Email notifications.

    • C.

      Customer data management.

    • D.

      All are the basic functions of CRS.

    Correct Answer
    D. All are the basic functions of CRS.
    Explanation
    The given answer states that all the options listed are basic functions of computer reservation systems (CRS) in the travel industry. This means that computer reservation systems are responsible for displaying travel services with prices and images, sending email notifications, and managing customer data. These functions are essential for the efficient operation of CRS in the travel industry, allowing users to view available services, receive important updates, and maintain customer information.

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