Section 6.3—quiz: Reservation Computer Systems

9 Questions | Total Attempts: 470

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Section 6.3quiz: Reservation Computer Systems

Section 6. 3—Quiz: Reservation Computer Systems


Questions and Answers
  • 1. 
    What initiates the guest cycle at a hotel?
    • A. 

      Printing a room status report

    • B. 

      Creating a reservation record

    • C. 

      Assigning a room and rate

    • D. 

      Creating a customer master file

  • 2. 
    All of the following are functions performed by a reservation module of a computerbased hotel property management system except:
    • A. 

      Determination of room availability.

    • B. 

      Creation of a reservation record.

    • C. 

      Generation of a room status report.

    • D. 

      Confirmation of a reservation.

  • 3. 
    Tanya frowned as she tapped the keys of her keyboard. “I’m sorry, Ms. Voigt, we don’t have any suites available that weekend. Would you like to reserve a room with two queen-size beds for $20 a night less?” What activity is Tanya performing?
    • A. 

      Reservation inquiry

    • B. 

      Determining availability

    • C. 

      Creating the reservation record

    • D. 

      Generating a report

  • 4. 
    Letters confirming reservations are normally printed by a hotel’s property management system:
    • A. 

      Immediately after creating a reservation record.

    • B. 

      While determining room availability information.

    • C. 

      During the daily system update.

    • D. 

      After each shift.

  • 5. 
    What type of report multiplies predicted occupancies by current house rates?
    • A. 

      Rooms availability rate

    • B. 

      Expected arrivals list

    • C. 

      Revenue forecast report

    • D. 

      Reservation log file

  • 6. 
    The reservations module creates a reservation record.
    • A. 

      Reservations inquiry

    • B. 

      Determining availability

    • C. 

      Creating reservation records

    • D. 

      Confirming the reservation

    • E. 

      Generating Reports

  • 7. 
    The reservations module suggests an alternative room type or rate.
    • A. 

      Reservations inquiry

    • B. 

      Determining availability

    • C. 

      Creating reservation records

    • D. 

      Confirming the reservation

    • E. 

      Generating Reports

  • 8. 
    The reservation is classified.
    • A. 

      Reservations inquiry

    • B. 

      Determining availability

    • C. 

      Creating reservation records

    • D. 

      Confirming the reservation

    • E. 

      Generating Reports

  • 9. 
    The reservations module prints a confirmation letter.
    • A. 

      Reservations inquiry

    • B. 

      Determining availability

    • C. 

      Creating reservation records

    • D. 

      Confirming the reservation

    • E. 

      Generating Reports