Quiz: Troubleshooting Practice Test Paper

60 Questions | Total Attempts: 8694

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Quiz: Troubleshooting Practice Test Paper

This quiz will help in the troubleshooting area. As a tech. Your clients may not always give you details and you have to narrow the cause down to what information they have given you. I tried to incorporate troubleshooting from different areas of the IT field in this quiz.


Questions and Answers
  • 1. 
    You are working for a small business as a computer tech. You notice that one of the users keeps shutting her computer down by pressing the power button, instead of using the shut down process of the operating system. You inform the user that this is not a good practice because? (choose 2)
    • A. 

      Over time it could cause component failure

    • B. 

      Power surges to components could cuase damage

    • C. 

      It takes time for the power supply to recharge

    • D. 

      It could damage the monitor

  • 2. 
    What are the two ways hardware can fail?
    • A. 

      Electronically

    • B. 

      Statically

    • C. 

      Physically

    • D. 

      Sonically

  • 3. 
    Sally complains that her laptop is overheating, even though all the internal cooling systems are working properly. What suggestions could you make to her, that would help her situation?
    • A. 

      Don't leave her laptop on for extended periods of time

    • B. 

      Buy a cooling pad for laptops

    • C. 

      Install a liquid cooling system

    • D. 

      Buy a new laptop

  • 4. 
    When determining if the problem is related to hardware or software, Which of the following is one of the most important questions to ask?
    • A. 

      Is the computer plugged in

    • B. 

      What operating system are you using

    • C. 

      Have you recently installed any new hardware or software

    • D. 

      Does the monitor work

  • 5. 
    If the mouse pointer moves intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take?
    • A. 

      Check its connection to the port

    • B. 

      Clean the mouse

    • C. 

      Reinstall the drivers

    • D. 

      Check for a conflict with the modem

  • 6. 
    Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect as the problem?
    • A. 

      The ram chips

    • B. 

      The power supply

    • C. 

      The hard drive

    • D. 

      The operating system

  • 7. 
    Which of the following error messages might you receive when there is a problem with ram? choose all that apply.
    • A. 

      Memory address error

    • B. 

      Memory test fails

    • C. 

      Cmos error

    • D. 

      Memory parity error at xxx

  • 8. 
    Which of the following error messages might you receive when there is a keyboard problem? choose all that apply.
    • A. 

      Checksum error

    • B. 

      Kb/interface error

    • C. 

      Gate A20 failure

    • D. 

      Fix keyboard 0 failure

  • 9. 
    What does a checksum error represent?
    • A. 

      A problem with ram

    • B. 

      A problem with the operating system

    • C. 

      A problem with the hard drive

    • D. 

      A problem with cmos

  • 10. 
    What does a fixed disk 0 failure represent?
    • A. 

      A problem with the hard drive

    • B. 

      A problem with the operating system

    • C. 

      A problem with cmos

    • D. 

      A problem with the floppy drive

  • 11. 
    A client calls and asks your a question about flashing their bios. What information and advice should you instruct them to obtain before doing this? choose all that apply.
    • A. 

      Check to see which version of bios you have

    • B. 

      Check the manufacturer's website for updates on the version you have

    • C. 

      Always use third party software to flash your bios

    • D. 

      Check and write down the model number of your computer and other important information

  • 12. 
    Which of the following could be used to fix a windows start up problem? choose all that apply.
    • A. 

      Use last know good configuration

    • B. 

      Use safe mode

    • C. 

      Use cmos to change settings to default

    • D. 

      Use a bootable disk from an earlier version of you operating system

  • 13. 
    A user complains that his pc crashes during windows xp start up. Which of the following would you suggest for him to correct the problem?
    • A. 

      Change his cmos settings

    • B. 

      Enable vga mode from windows advanced options

    • C. 

      Use last known good configurations

    • D. 

      Use check disk utility

  • 14. 
    What does an error code of 17xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 15. 
    What does and error code of 1xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 16. 
    What does an error code of 3xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 17. 
    What does an error code of 6xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A floppy drive error

    • D. 

      A system board error

  • 18. 
    Which of the following could help you fix intermittent pc problems? choose all that apply.
    • A. 

      Use system restore

    • B. 

      Perform a clean boot

    • C. 

      Use checksum utility

    • D. 

      Use undo recent changes option

  • 19. 
    A client complains that his cd-rom seems to vibrate and has a hard time playing his favorite cd. What is most likely the problem?
    • A. 

      Defective cd-rom

    • B. 

      The tray on the cd-rom is defective

    • C. 

      The cd is defective

    • D. 

      The cd- rom's spindle is defective

  • 20. 
    Barry complains his dvd burner is not burning at its maximum speed because it takes forever to burn a disk. What are some simple things you can do to correct this problem? choose 2
    • A. 

      Replace the dvd burner

    • B. 

      Perform firmware update

    • C. 

      Enable dma

    • D. 

      Overclock the media

  • 21. 
    Sally complains that her computer has changed the drive letters and she does not understand why. What should you suspect, based on what sally has told you?
    • A. 

      The hard drive is about to crash

    • B. 

      The operating system is corrupt

    • C. 

      She has recently added or removed a storage device

    • D. 

      Her system has a virus

  • 22. 
    A client complains after doing some routine cleaning and maintenace inside the case, her hard drive does not seem to spin up when she boots her system and she gets fixed disk error messages. What is the first thing you should suspect the problem is?
    • A. 

      A loose 34 pin ribbon cable

    • B. 

      A loose molex connector

    • C. 

      Esd

    • D. 

      Hard drive failure

  • 23. 
    Larry complains that he is having a problem playing some of his older games on his windows xp system. What utility could help solve the problem?
    • A. 

      Program compatibility wizard

    • B. 

      Setup wizard

    • C. 

      Install/uninstall wizard

    • D. 

      Zip wizard

  • 24. 
    A user complains that they can not hear any sound on their computer. What are some simple things you should consider concerning this problem? choose 2
    • A. 

      Defective graphics card

    • B. 

      Bad cable connection

    • C. 

      Volume not up on the monitor

    • D. 

      Power cable to speaker not connected

  • 25. 
    You are called to a small business using a wireless router running on an 802.11a standard. You notice the router is in one room and the access point is in another room about 100 feet away. The manager explains they are having trouble connecting to the network. What is the problem?
    • A. 

      The router is defective

    • B. 

      The router is to far away from the access point

    • C. 

      The access point is defective

    • D. 

      There is too much interference from outside machines

  • 26. 
    Which of the following could cause a computer to run slow? Choose all that apply.
    • A. 

      Malfunction in the hardware

    • B. 

      Corrupt programs running

    • C. 

      Viruses

    • D. 

      To much memory added

  • 27. 
    A user complains that her computer is suddenly running slow and it was not like that yesterday. She explains she has not downloaded or installed any new software recently and this problem happened only one time before. Which of the following might you suspect?
    • A. 

      A program trying to hog all the processes

    • B. 

      Her hard drive is corrupt

    • C. 

      She has a cmos virus

    • D. 

      Her operating system is corrupt

  • 28. 
    Sam complains he is having problems with his touch pad on his notebook. The pointer works sometimes and other times it is all over the screen. Which of the following should you consider? choose all that apply.
    • A. 

      Replace the touch pad

    • B. 

      Clean the touch pad

    • C. 

      Is the device configured properly

    • D. 

      Was and external mouse connected when the notepad was first booted

  • 29. 
    This message indicates that the MBR is ok while the boot sector is bad or not found?
    • A. 

      Error loading operating system

    • B. 

      Invalid partition table

    • C. 

      Missing operating system

    • D. 

      A disk read error occurs

  • 30. 
    When running disk management and receive this status message "online errors", it could mean?
    • A. 

      Disk operating normally

    • B. 

      The os detected i/o errors with the disk

    • C. 

      Disk is functional but missing a valid signature

    • D. 

      The system recognizes the disk as functional with a valid signature, but lacks a record of it

  • 31. 
    A client calls and complains that he has recently moved and when he hooked his system back up, the pc powered up and for a split second everything was operating properly, then all of a sudden his monitor went black. The power light was still on for the monitor. What do you suspect might be the problem?
    • A. 

      Vidoe card

    • B. 

      Operating system

    • C. 

      Ram

    • D. 

      Hard drive

  • 32. 
    Mr. Sims complains that his date and time on his computer keeps messing up. He has reset it many times, but every time he boots his system up, it is always wrong again. Which of the following could cause the problem? choose 2
    • A. 

      Ram failure

    • B. 

      Cmos ram chip failure

    • C. 

      Cmos battery

    • D. 

      Cmos settings are incorrect

  • 33. 
    What error message range do video display errors show? choose all that apply.
    • A. 

      4xx

    • B. 

      24xx

    • C. 

      6xx

    • D. 

      5xx

  • 34. 
    From the following, what could cause a display that is wiggly,pulsing,blurred, too large or small and causes the screen to flicker or shrink? choose all that apply.
    • A. 

      Monitor interference from nearby equipment

    • B. 

      Video adapter interference from nearby pc cards

    • C. 

      Unstable power supply in the monitor

    • D. 

      Esd to the monitor's power button

  • 35. 
    What do memory errors range in?
    • A. 

      3xx

    • B. 

      6xx

    • C. 

      16xx

    • D. 

      2xx

  • 36. 
    You have just finished working on a system. You reboot the system and receive the following error message "?????" and the system hangs. What should you suspect? choose 2
    • A. 

      Bad memory chip or card

    • B. 

      Operating system file corrupt

    • C. 

      Add-on memory card

    • D. 

      Hard drive partition corrupt

  • 37. 
    You power up your system and receive a non system disk or disk error message. Which of the following could cause the problem? choose 2
    • A. 

      A non system disk in floppy drive

    • B. 

      Corrupt operating system

    • C. 

      Missing dos system file from hard disk

    • D. 

      Hard disk corrupt

  • 38. 
    Jerry complains that he has replaced his cpu and made some adjustments to it, but after he put the system back together and tried to boot the system up, the system did nothing at startup. Which of the following could be the problem? choose the best answer
    • A. 

      Defective system board

    • B. 

      Cpu speed is set too fast for cpu

    • C. 

      Defective external cache chip

    • D. 

      Defective power supply

  • 39. 
    A client complains that his keyboard is locked and inactive. The rest of his system seems ok. Which of the following could cause the problem? choose all that apply.
    • A. 

      A old or wrong keyboard bios

    • B. 

      A bad keyboard cable connection

    • C. 

      Power supply to the keyboard missing

    • D. 

      Keyboard configuration missing from the os

  • 40. 
    Sally complains there is a high pitched noise that occurs when she turns her computer on and starts booting up. Which of the following could be the cause? choose 2
    • A. 

      The cpu fan is too cold

    • B. 

      The cooling fan is too oily

    • C. 

      Heads have crashed on the hard drive

    • D. 

      Anti static wiper on the spindle is defective of the hard drive

  • 41. 
    What should you suspect if you have a drive that fills up too fast? choose 2
    • A. 

      Defective drive electronics

    • B. 

      Large cluster sizes

    • C. 

      Drive partitioning wrong

    • D. 

      Cmose settings are mis configured

  • 42. 
    Jimmy complains of increasing occurances of data errors and when he runs chkdsk it indicates that there are several bad clusters. Which of the following could be the cause? choose all that apply.
    • A. 

      Disk surface damage

    • B. 

      Read/write heads damage

    • C. 

      Insufficient ram

    • D. 

      Power supply inadequate

  • 43. 
    A client complains that he is having problems with his cd-rom. He says it sounds like the drive is spinning out of control. Which of the following could cause the problem? choose all that apply.
    • A. 

      Defective spindle in the cd rom

    • B. 

      Defective hub lock

    • C. 

      Worn hub hole in disk

    • D. 

      Optical reader defective

  • 44. 
    Sara complains she hears a clicking noise coming from her monitor when she turns it on. Which of the following could cause the problem? choose all that apply.
    • A. 

      Magnetic interference

    • B. 

      Esd damage

    • C. 

      Improper video adapter settings

    • D. 

      Electromagnetic switches inside the monitor going bad

  • 45. 
    A defective professional graphics controller (pgc) or professional graphics adapter (pga) video adapter will disply which of the following error messages?
    • A. 

      38xx

    • B. 

      30xx

    • C. 

      39xx

    • D. 

      40xx

  • 46. 
    Larry complains that there is no output from his printer. Which of the following could cause the problem? choose all that apply.
    • A. 

      Printer port failure

    • B. 

      Improper cable connection

    • C. 

      Paper jam

    • D. 

      Faulty software setup

  • 47. 
    A client complains that there company's printer is not printing properly. He states that when the printer is printing a job there are pages missing and sometimes wrong number of pages from the job. Which of the following do you suspect? choose all that apply.
    • A. 

      Form feed was not sent to close out the document

    • B. 

      Print heads are failing

    • C. 

      Software and printed output with conflicting lines

    • D. 

      Software and printer with dissimilar line feeds

  • 48. 
    What is the easiest way to correct a problem on a user's workstation?
    • A. 

      Reboot the computer

    • B. 

      Reinstall the os

    • C. 

      Reconfigure the workstations hardware settings

    • D. 

      Create a new user profile

  • 49. 
    Which areas of the network are good places to start your troubleshooting?
    • A. 

      Eliminate user error on the workstation

    • B. 

      Check the network cable

    • C. 

      Check the power cable

    • D. 

      All of the above

  • 50. 
    After a recent reorganization in which many people moved their computers to new offices, a workstation is not functioning properly. The network is a 10baseT Ethernet network with work groups arranged in hubs. Which of the following is likely the problem? choose 2
    • A. 

      The hub is faulty

    • B. 

      The nic is using the wrong drivers

    • C. 

      A cable has been damaged

    • D. 

      The workstation isn't connected to the network

  • 51. 
    A user contacts you to report an application error on his workstation. Which of the following could you use to isolate the problem?
    • A. 

      Ask the user to restart his computer

    • B. 

      Ask another user to perform the same action on the original user's pc

    • C. 

      Ask another user to perform a related action on an equivalent machine

    • D. 

      Ask the user to reinstall the nic in the workstation

  • 52. 
    Which of the following are common troubleshooting devices and resources? choose all that apply.
    • A. 

      Dvm

    • B. 

      Network monitoring software

    • C. 

      Protocol analyzers

    • D. 

      Nos event logs

  • 53. 
    After installing a new version of a word processing application, the nos client fails to start up, giving the error, "bad or missing .dll file". What is likely the problem?
    • A. 

      The windows client wasn't restarted

    • B. 

      The new software has installed an incompatible version of the missing file

    • C. 

      The nos client is corrupt

    • D. 

      The nic is faulty

  • 54. 
    When you install a router or a bridge into the network structure, the groups of workstations on either side of the new devices are called?
    • A. 

      Sectors

    • B. 

      Subnets

    • C. 

      Segments

    • D. 

      Domains

  • 55. 
    (This applies to networking) Which of the following help to identify some problems before they occur? (Choose 2)
    • A. 

      Establish a baseline.

    • B. 

      Checking system logs daily.

    • C. 

      Testing solutions thoroughly.

    • D. 

      Using isolating questions.

  • 56. 
    (Networking) Which of the following is not part of the troubleshooting model?
    • A. 

      Identify the most probable cause.

    • B. 

      Test the solution.

    • C. 

      Establish a baseline.

    • D. 

      Establish the symptoms.

  • 57. 
    (Networking)Kevin in marketing cannot log in to his company's TCP/IP network. What should you do to identify the scope of the problem?
    • A. 

      Ping Kevin's workstation.

    • B. 

      Check whether other users in Kevin's area can log in.

    • C. 

      Check whether users in other offices can log in.

    • D. 

      Ask Kevin to run WINIPCFG.

  • 58. 
    (Networking) You are having trouble connecting to Microsoft's website and you suspect that the name is not being resolved to an IP address. What tool is used to convert this name to an IP address?
    • A. 

      WINS

    • B. 

      DNS

    • C. 

      LMHOSTS

    • D. 

      PING

  • 59. 
    (Networking) You are looking at your web server log files and you notice that a machine on your network with the IP address 192.168.3.2 has been sending a number of invalid requests to the web server. You want to track down whose computer this is on your network. What command would you use?
    • A. 

      PING 192.168.3.2

    • B. 

      NETSTAT -r

    • C. 

      NBSTAT -A 192.168.3.2

    • D. 

      NETSTAT -a 192.168.3.2

  • 60. 
    (Networking) Bob is having trouble connecting to the network. You visit his desktop and view his TCP/IP settings with an IPCONFIG command. You notice that he has an IP address of 169.254.34.56. Why can't he connect to the network resources?
    • A. 

      He is missing a default gateway entry.

    • B. 

      He has an APIPA address.

    • C. 

      He is not running the correct protocol.

    • D. 

      His system is not running the right client software.