Quiz: Troubleshooting Practice Test Paper

60 Questions | Total Attempts: 18945

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Quiz: Troubleshooting Practice Test Paper

This quiz will help in the troubleshooting area. As a tech. Your clients may not always give you details and you have to narrow the cause down to what information they have given you. I tried to incorporate troubleshooting from different areas of the IT field in this quiz.


Questions and Answers
  • 1. 
    You are working for a small business as a computer tech. You notice that one of the users keeps shutting her computer down by pressing the power button, instead of using the shut down process of the operating system. You inform the user that this is not a good practice because? (choose 2)
    • A. 

      Over time it could cause component failure

    • B. 

      Power surges to components could cuase damage

    • C. 

      It takes time for the power supply to recharge

    • D. 

      It could damage the monitor

  • 2. 
    What are the two ways hardware can fail?
    • A. 

      Electronically

    • B. 

      Statically

    • C. 

      Physically

    • D. 

      Sonically

  • 3. 
    Sally complains that her laptop is overheating, even though all the internal cooling systems are working properly. What suggestions could you make to her, that would help her situation?
    • A. 

      Don't leave her laptop on for extended periods of time

    • B. 

      Buy a cooling pad for laptops

    • C. 

      Install a liquid cooling system

    • D. 

      Buy a new laptop

  • 4. 
    When determining if the problem is related to hardware or software, Which of the following is one of the most important questions to ask?
    • A. 

      Is the computer plugged in

    • B. 

      What operating system are you using

    • C. 

      Have you recently installed any new hardware or software

    • D. 

      Does the monitor work

  • 5. 
    If the mouse pointer moves intermittently on the screen but has not failed altogether, which of the following troubleshooting steps should you take?
    • A. 

      Check its connection to the port

    • B. 

      Clean the mouse

    • C. 

      Reinstall the drivers

    • D. 

      Check for a conflict with the modem

  • 6. 
    Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect as the problem?
    • A. 

      The ram chips

    • B. 

      The power supply

    • C. 

      The hard drive

    • D. 

      The operating system

  • 7. 
    Which of the following error messages might you receive when there is a problem with ram? choose all that apply.
    • A. 

      Memory address error

    • B. 

      Memory test fails

    • C. 

      Cmos error

    • D. 

      Memory parity error at xxx

  • 8. 
    Which of the following error messages might you receive when there is a keyboard problem? choose all that apply.
    • A. 

      Checksum error

    • B. 

      Kb/interface error

    • C. 

      Gate A20 failure

    • D. 

      Fix keyboard 0 failure

  • 9. 
    What does a checksum error represent?
    • A. 

      A problem with ram

    • B. 

      A problem with the operating system

    • C. 

      A problem with the hard drive

    • D. 

      A problem with cmos

  • 10. 
    What does a fixed disk 0 failure represent?
    • A. 

      A problem with the hard drive

    • B. 

      A problem with the operating system

    • C. 

      A problem with cmos

    • D. 

      A problem with the floppy drive

  • 11. 
    A client calls and asks your a question about flashing their bios. What information and advice should you instruct them to obtain before doing this? choose all that apply.
    • A. 

      Check to see which version of bios you have

    • B. 

      Check the manufacturer's website for updates on the version you have

    • C. 

      Always use third party software to flash your bios

    • D. 

      Check and write down the model number of your computer and other important information

  • 12. 
    Which of the following could be used to fix a windows start up problem? choose all that apply.
    • A. 

      Use last know good configuration

    • B. 

      Use safe mode

    • C. 

      Use cmos to change settings to default

    • D. 

      Use a bootable disk from an earlier version of you operating system

  • 13. 
    A user complains that his pc crashes during windows xp start up. Which of the following would you suggest for him to correct the problem?
    • A. 

      Change his cmos settings

    • B. 

      Enable vga mode from windows advanced options

    • C. 

      Use last known good configurations

    • D. 

      Use check disk utility

  • 14. 
    What does an error code of 17xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 15. 
    What does and error code of 1xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 16. 
    What does an error code of 3xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A display error

    • D. 

      A system board error

  • 17. 
    What does an error code of 6xx displayed on the screen indicate?
    • A. 

      A keyboard error

    • B. 

      A hard disk error

    • C. 

      A floppy drive error

    • D. 

      A system board error

  • 18. 
    Which of the following could help you fix intermittent pc problems? choose all that apply.
    • A. 

      Use system restore

    • B. 

      Perform a clean boot

    • C. 

      Use checksum utility

    • D. 

      Use undo recent changes option

  • 19. 
    A client complains that his cd-rom seems to vibrate and has a hard time playing his favorite cd. What is most likely the problem?
    • A. 

      Defective cd-rom

    • B. 

      The tray on the cd-rom is defective

    • C. 

      The cd is defective

    • D. 

      The cd- rom's spindle is defective

  • 20. 
    Barry complains his dvd burner is not burning at its maximum speed because it takes forever to burn a disk. What are some simple things you can do to correct this problem? choose 2
    • A. 

      Replace the dvd burner

    • B. 

      Perform firmware update

    • C. 

      Enable dma

    • D. 

      Overclock the media

  • 21. 
    Sally complains that her computer has changed the drive letters and she does not understand why. What should you suspect, based on what sally has told you?
    • A. 

      The hard drive is about to crash

    • B. 

      The operating system is corrupt

    • C. 

      She has recently added or removed a storage device

    • D. 

      Her system has a virus

  • 22. 
    A client complains after doing some routine cleaning and maintenace inside the case, her hard drive does not seem to spin up when she boots her system and she gets fixed disk error messages. What is the first thing you should suspect the problem is?
    • A. 

      A loose 34 pin ribbon cable

    • B. 

      A loose molex connector

    • C. 

      Esd

    • D. 

      Hard drive failure

  • 23. 
    Larry complains that he is having a problem playing some of his older games on his windows xp system. What utility could help solve the problem?
    • A. 

      Program compatibility wizard

    • B. 

      Setup wizard

    • C. 

      Install/uninstall wizard

    • D. 

      Zip wizard

  • 24. 
    A user complains that they can not hear any sound on their computer. What are some simple things you should consider concerning this problem? choose 2
    • A. 

      Defective graphics card

    • B. 

      Bad cable connection

    • C. 

      Volume not up on the monitor

    • D. 

      Power cable to speaker not connected

  • 25. 
    You are called to a small business using a wireless router running on an 802.11a standard. You notice the router is in one room and the access point is in another room about 100 feet away. The manager explains they are having trouble connecting to the network. What is the problem?
    • A. 

      The router is defective

    • B. 

      The router is to far away from the access point

    • C. 

      The access point is defective

    • D. 

      There is too much interference from outside machines

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