Hardware And Network Troubleshooting Trivia Test!

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| By Catherine Halcomb
Catherine Halcomb
Community Contributor
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1. What is the purpose of a software patch?

Explanation

A software patch is used to fix a software weakness that is discovered after the software has been officially released. This weakness could be a bug, vulnerability, or any other issue that affects the functionality or security of the software. By applying a patch, the software developers can address and resolve these weaknesses, improving the performance and stability of the software for the users.

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About This Quiz
Hardware And Network Troubleshooting Trivia Test! - Quiz

Dive into the 'Hardware and Network Troubleshooting Trivia Test!' to challenge and enhance your skills in diagnosing and resolving network issues. This quiz assesses your ability to use... see moretools like Ping and Netstat, and understand TCP\/IP configurations and connectivity troubleshooting. see less

2. Which of the following protocol suites provides the Ping utilityfor use in troubleshooting situations?

Explanation

TCP/IP is the correct answer because it is a widely used protocol suite that provides the Ping utility for troubleshooting purposes. The Ping utility is used to test the reachability of a network device and to measure the round-trip time for packets to travel from the source to the destination. TCP/IP is the underlying protocol suite of the internet and is commonly used in networking and troubleshooting scenarios. NetBEUI, RTMP, and IPX/SPX are not known for providing the Ping utility.

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3. To view the IP address of a workstation, which of the followingis the best tool to use?

Explanation

Ipconfig is the best tool to view the IP address of a workstation. Ipconfig is a command-line utility that displays the IP configuration settings of a network interface on a Windows computer. It provides detailed information about the IP address, subnet mask, default gateway, and other network settings. This tool is specifically designed to retrieve and display the IP configuration information, making it the most suitable option for checking the IP address of a workstation.

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4. A client has a wireless home network using IEEE 802.11bstandard. When the laptop is more than 150 feet away fromthe wireless AP sending data is slow. What is causing this?

Explanation

The correct answer explains that the farther away the laptop is from the wireless AP, the slower the data rate will be. This is because the signal strength decreases as the distance increases, resulting in a weaker and slower connection. The other options (dead batteries, loose antenna, disconnected cable) are not relevant to the given scenario and do not explain the slow data rate.

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5. Which TCP/IP utility is used to show IP addresses?

Explanation

Ipconfig is the correct answer because it is a TCP/IP utility used to show IP addresses. It is a command-line tool that displays the current configuration of the IP address, subnet mask, and default gateway for all network interfaces on a device. This utility is commonly used in Windows operating systems to troubleshoot network connectivity issues and obtain information about the network configuration.

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6. Which of the following provides truly continuous power tothe server if the commercial power system fails?

Explanation

A UPS (Uninterruptible Power Supply) provides truly continuous power to the server if the commercial power system fails. Unlike a generator, which takes a few seconds to start up and provide power, a UPS instantly switches to battery power without any interruption. A power strip is simply a device that allows multiple devices to be plugged into a single power outlet. BBC is not relevant to the context and does not provide continuous power.

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7. Which of these TCP/IP commands generates the followingoutput?Connection-specific DNS Suffix . : server.isp.comIP Address. . . . . . . . . . . .: 192.168.0.2Subnet Mask . . . . . . . . . . .: 255.255.255.0Default Gateway . . . . . . . . .: 192.168.0.1

Explanation

The correct answer is ipconfig. The ipconfig command is used to display the IP configuration settings of a computer. It provides information about the IP address, subnet mask, default gateway, and DNS suffix. In this case, the output shown matches the format and content of the ipconfig command, confirming it as the correct answer.

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8. Examine the following output:Reply from 24.67.184.1: bytes=32 time=20ms TTL=64Reply from 24.67.184.1: bytes=32 time=60ms TTL=64Reply from 24.67.184.1: bytes=32 time=10ms TTL=64Reply from 24.67.184.1: bytes=32 time=10ms TTL=64Which utility generated this output?

Explanation

The given output is a typical response from the Ping utility. Ping is used to test the connectivity between two network devices by sending ICMP echo request packets and receiving ICMP echo reply packets. The output shows that the destination IP address 24.67.184.1 responded with multiple replies, indicating that the device is reachable and responsive. The "bytes=32" indicates the size of the ICMP packets sent, and the "time" shows the round-trip time in milliseconds for each reply. The "TTL=64" indicates the Time to Live value set for the packets.

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9. Client computers on a network can exchange files but nonecan access the Internet. What is the likely problem?

Explanation

The likely problem is that the default gateway isn't configured correctly. The default gateway is the IP address of the router that connects the local network to the Internet. If it is not configured correctly, the client computers will not be able to access the Internet even though they can exchange files on the network.

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10. A workstation NIC link light isn't illuminated. After replacingthe NIC, the light still isn't lit. What should be done next?

Explanation

If the workstation NIC link light is not illuminated after replacing the NIC, it suggests that the issue may lie with the cable connecting the NIC to the hub. Therefore, the next step should be to replace the cable. This is because a faulty or damaged cable can prevent the link light from illuminating, even if the NIC itself is functioning properly. Replacing the cable will help ensure a proper connection between the NIC and the hub, potentially resolving the issue.

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11. Maintenance has just installed new ceiling fans in your officesand now users complain of a slowdown in network performance.Nothing in the network topology has changed. What isthe cause of the slowdown?

Explanation

The installation of new ceiling fans can cause electromagnetic interference (EMI) which can disrupt the network performance. EMI refers to the electromagnetic radiation emitted by electronic devices, including ceiling fans, which can interfere with the signals and data transmission in a network. As a result, the network may experience a slowdown in performance. Since nothing else in the network topology has changed, EMI is the most likely cause of the issue.

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12. The NIC link light on a workstation isn't lit. The cable frompatch panel to hub checks good, as does the cabling from walloutlet to patch panel. From the following options, choose thenext step.

Explanation

The NIC link light on a workstation indicates whether there is a connection between the workstation's network interface card (NIC) and the network. If the link light is not lit, it suggests that there may be an issue with the cable connecting the NIC to the wall jack. Therefore, the next step should be to check the cable from the workstation NIC to the wall jack to ensure it is properly connected or functioning correctly.

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13. You can connect to an Internet site using the IP address butnot with the domain name for that site. What is the problem?

Explanation

The problem is that the DNS (Domain Name System) configuration is incorrect. DNS is responsible for translating domain names into IP addresses, allowing users to access websites using easy-to-remember domain names instead of complicated IP addresses. If the DNS configuration is incorrect, the computer is unable to resolve the domain name to the corresponding IP address, resulting in the inability to connect to the Internet site using the domain name.

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14. The NIC link light on a workstation isn't lit. The cable frompatch panel to hub checks good, as does the cabling from walloutlet to patch panel. Which of the following is the next step?

Explanation

The next step would be to check the cable from the workstation NIC to the wall jack because if the NIC link light is not lit, it indicates a problem with the connection between the workstation and the wall jack. The fact that the cable from the patch panel to the hub and the cabling from the wall outlet to the patch panel are both good suggests that the issue lies specifically with the cable connecting the workstation NIC to the wall jack.

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15. When running the Ping command, you receive a report thatsays: "Destination Unreachable." What is the most likely causeof this response?

Explanation

The most likely cause of receiving a "Destination Unreachable" response when running the Ping command is a misconfigured router. This means that the router is not properly set up or has incorrect settings, causing it to be unable to reach the destination. This can happen due to various reasons such as incorrect routing table entries, network configuration errors, or hardware issues with the router.

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16. You receive a "Forbidden…" error message after changing thedirectory where the file is stored. What should be done to correctthis situation?

Explanation

If you receive a "Forbidden" error message after changing the directory where the file is stored, the correct action to correct this situation is to change the permissions to the directory. This error message typically indicates that the user does not have the necessary permissions to access the directory or its contents. By changing the permissions, you can grant the appropriate access rights to the user, allowing them to access the directory without encountering the "Forbidden" error.

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17. A network has recently been infected with viruses that are irritatingbut not devastating. Before a devastating virus cripplesthe network, antivirus software is installed on the server.Which of the following is true?

Explanation

Installing antivirus software on the server alone does not provide adequate protection for the entire network. While the server may be protected, the workstations can still be vulnerable to viruses. Therefore, to ensure comprehensive protection, antivirus software should also be installed on all workstations.

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18. A user cannot access computers in a remote workgroup subnet,but can access computers within his local subnet. Otherusers in the local subnet can access the remote subnet withoutany problems. The first step in troubleshooting this problem isto:

Explanation

The first step in troubleshooting the problem described is to identify the affected area. By identifying the affected area, the user can narrow down the scope of the issue and focus on troubleshooting that specific area. This will help in determining whether the problem lies within the user's computer or within the remote workgroup subnet. Once the affected area is identified, further troubleshooting can be done to resolve the issue.

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19. A client is configured for a dynamic IP address. When the userturns on the computer, they are unable to access the network.What is the most likely cause of the problem?

Explanation

The most likely cause of the problem is that the server on the network segment has not been configured for DHCP. Since the client is configured for a dynamic IP address, it relies on the server to assign an IP address. If the server is not configured for DHCP, it will not be able to provide an IP address to the client, resulting in the client being unable to access the network.

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20. The network administrator from the outside world can pingwww.mic-inc.com, but he cannot ping one of the clients thatare a part of the mic-inc.com network. In addition, that clientcannot access the Internet. What is the most likely cause ofthis problem?

Explanation

The most likely cause of the problem is that the user is on a different network segment than the web server, and that specific segment is unable to connect to the internet. This means that there is a connectivity issue between the user's network segment and the internet, which is preventing the client from accessing the internet and being pinged by the network administrator.

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21. Which of the following utilities would you typically use todetermine the number of hops to a specific destination?

Explanation

Tracert is the correct answer because it is a utility used to determine the number of hops (routers) between the source and destination. It traces the route taken by packets from the source to the destination, showing the IP addresses of each router along the way. This information is useful for troubleshooting network connectivity issues and identifying delays or packet loss. Nbtstat is used for NetBIOS over TCP/IP troubleshooting, Netstat displays active network connections and listening ports, and Ping is used to test connectivity between two devices.

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22. The IP address of a workstation is 192.168.20.2. It's connectedto a hub with an IP address of 192.168.20.3. Which of the followingwill check the connection status between workstationand hub?

Explanation

The correct answer is "Ping 192.168.20.3". In order to check the connection status between the workstation and the hub, the ping command is used. By sending a ping request to the IP address of the hub (192.168.20.3), the workstation can determine if it is able to communicate with the hub. If the hub responds to the ping request, it indicates that the connection between the two devices is functioning properly.

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23. You have clients who cannot access remote networks. Their IPconfiguration is valid. What should you check first?

Explanation

To troubleshoot the issue of clients unable to access remote networks, the first thing to check is the Default Gateway to ensure that it is active. The Default Gateway is the IP address of the router that connects the local network to the internet. If the Default Gateway is not active or configured correctly, it can prevent clients from accessing remote networks. Checking the Default Gateway is crucial as it acts as the gateway for network traffic to flow between the local network and the internet.

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24. A user calls to inform you that she can't access the Internetfrom her system. When you visit the user, you run the ipconfig/all utility and see the following information. What is themost likely reason the user is having problems accessing theInternet?C:\>ipconfig /allWindows 2000 IP ConfigurationHost Name . . . . . . . . . . . . : LAPTOPPrimary DNS Suffix . . . . . . . :Node Type . . . . . . . . . . . . : BroadcastIP Routing Enabled. . . . . . . . : NoWINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection:Connection-specific DNS Suffix . :Description . . . . . . . . . . . : Intel 8255x-based PCI EthernetPhysical Address. . . . . . . . . : 00-D0-59-09-07-51DHCP Enabled. . . . . . . . . . . : NoIP Address. . . . . . . . . . . . : 192.168.2.1Subnet Mask . . . . . . . . . . . : 255.255.255.0Default Gateway . . . . . . . . . :DNS Servers . . . . . . . . . . . : 192.168.2.10192.168.2.20

Explanation

The most likely reason the user is having problems accessing the Internet is because the default gateway setting is not configured. The default gateway is responsible for routing network traffic from the local network to external networks, such as the Internet. Without a configured default gateway, the user's system does not know where to send network traffic that is destined for external networks. This would result in the user being unable to access the Internet.

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25. A workstation cannot connect with the rest of the network.What's the next step to take?

Explanation

The next step to take when a workstation cannot connect with the rest of the network is to check other workstations to determine whether they have a similar problem. This step is important because it helps to identify whether the issue is specific to the workstation or if it is a network-wide problem. By checking other workstations, it can be determined if the problem is isolated to the workstation itself or if it is a larger network issue that needs to be addressed.

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26. Your company network has a mixture of Windows 2000 andNetWare servers. When you install a new group of WindowsXP client machines, they can connect to the Windows serversbut not to the NetWare servers. What is the most likely reasonfor this?

Explanation

The most likely reason for the new Windows XP client machines not being able to connect to the NetWare servers is that Client Services for NetWare has not been installed on the clients. This service is required for the clients to establish a connection with the NetWare servers. Without this service, the clients will only be able to connect to the Windows servers.

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27. Which TCP/IP utility is used to show the number of packetssent and received on a workstation?

Explanation

Netstat is a TCP/IP utility that is used to display the number of packets sent and received on a workstation. It provides information about active network connections, listening ports, and network statistics. By using Netstat, users can monitor the network traffic and identify any issues or abnormalities in the packet transmission. Nbtstat is used to display NetBIOS over TCP/IP (NBT) protocol statistics, Nptstat is not a valid utility, and Arp is used to display and modify the Address Resolution Protocol (ARP) cache.

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28. After installing a NIC card and properly setting up the workstation,there's no link light on the NIC. You test the networkcable and it is good. What action should be taken next?

Explanation

After installing a NIC card and ensuring proper setup, if there is no link light on the NIC despite testing the network cable and confirming it is functioning correctly, the next action should be to run diagnostics on the NIC. Performing a hardware loopback test can help identify any issues with the NIC and determine if it is functioning properly. This test can help troubleshoot and identify any potential problems with the NIC that may be causing the lack of link light.

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29. Users call the Help Desk and complain that they cannot connectto remote file shares. The System Administrator troubleshootsthe problem and discovers he can only connect tothe shares by IP and not by the URL of the server. What isthe problem?

Explanation

The problem is that the DNS server is offline. DNS (Domain Name System) is responsible for translating domain names into IP addresses. When the DNS server is offline, the system administrator can only connect to the shares using the IP address instead of the URL. This indicates that the DNS server is not functioning properly, causing the inability to connect to remote file shares using the server's URL.

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30. The IP address of a workstation is 192.168.20.2. It's connectedto a hub with an IP address of 192.168.20.3. Which of the followingwill check the connection status between workstationand hub?

Explanation

The correct answer is "ping 192.168.20.3". The ping command is used to check the connectivity between two devices on a network. By pinging the IP address of the hub (192.168.20.3), the workstation can determine if it is able to communicate with the hub. If a response is received, it means that the connection between the workstation and the hub is active and working properly.

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31. A user is experiencing connectivity problems to a remote system.While sitting at the user's computer, you determine thatthe TCP/IP configuration of the workstation is correct andthat you are able to ping the local loopback, the IP address ofthe system itself, and the IP address of the default gateway.What is the next step in the troubleshooting process?

Explanation

After confirming that the TCP/IP configuration is correct and the local loopback, IP address of the system, and IP address of the default gateway can all be pinged successfully, the next step in the troubleshooting process would be to ping the remote host. This step will help determine if the connectivity issue is specific to the remote system or if it is a broader network issue. By pinging the remote host, it will provide information on whether the problem lies with the remote system or if there are any network connectivity issues preventing communication with the remote host.

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32. What does the command arp -a do when executed on aWindows 2000 system?

Explanation

The command "arp -a" when executed on a Windows 2000 system displays the list of IP addresses that have been resolved to MAC addresses. This command allows the user to view the mapping between IP addresses and their corresponding MAC addresses, which can be useful for troubleshooting network connectivity issues or identifying devices on the network.

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33. Your remote office has changed location and all of the networkdevices have been assigned new addresses. Local users have noproblems accessing the resources, but remote users can onlyaccess these devices by IP address. Which utility would youuse first to get a better understanding of the problem from aDNS perspective?

Explanation

To get a better understanding of the problem from a DNS perspective, the utility that should be used first is Nslookup. Nslookup is a command-line tool that allows users to query DNS servers to obtain information about domain names, IP addresses, and other DNS records. By using Nslookup, one can check if the DNS resolution is working correctly for the remote users and determine if the DNS server is able to resolve the domain names to their corresponding IP addresses. This will help in identifying any DNS-related issues that may be causing the problem for the remote users.

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34. Which of the following TCP/IP commands generates the followingoutput?1 15 ms <10 ms <10 ms 192.168.2.12 31 ms 32 ms 31 ms wbar8.sea1-4-4-064-001.sea1.dslverizon.net [4.4.64.1]3 31 ms 31 ms 47 ms 4.9.0.1614 31 ms 31 ms 47 ms vnsc-pri.sys.gtei.net [4.2.2.1]Trace complete.

Explanation

The correct answer is "tracert". The given output is a result of the tracert command, which is used to trace the route taken by packets across an IP network. Tracert displays the IP addresses and response times of each hop (router) along the path from the source to the destination. In this case, the output shows the IP addresses and response times for each hop along the route to the destination.

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35. While troubleshooting a network connectivity problem on aWindows 2000 Server, you need to view a list of the IPaddresses that have been resolved to MAC addresses. Whichof the following commands would you use to do this?

Explanation

The correct answer is "arp -a". The arp -a command is used to view the ARP (Address Resolution Protocol) cache on a Windows system. The ARP cache contains a list of IP addresses that have been resolved to MAC addresses. By using the arp -a command, you can see the IP addresses and their corresponding MAC addresses, which can help in troubleshooting network connectivity issues.

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36. If a DNS server suffers a catastrophic failure, what happens tothe clients being served by it?

Explanation

If a DNS server suffers a catastrophic failure, the clients being served by it will be unable to connect to a server using a Host name. This is because the DNS server is responsible for translating domain names (Host names) into IP addresses. Without a functioning DNS server, the clients will not be able to resolve the Host name to its corresponding IP address, making it impossible for them to establish a connection to the server.

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37. What command would you use to delete entries host file?

Explanation

The correct answer is "arp -d". The arp -d command is used to delete entries from the ARP cache, which is a table that maps IP addresses to MAC addresses. By using this command, you can remove specific entries from the host file, effectively deleting them.

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38. Which TCP/IP utility is used for determining NetBIOSnames?

Explanation

Nbtstat is the correct answer because it is a TCP/IP utility used for determining NetBIOS names. Nbtstat stands for NetBIOS over TCP/IP Statistics and it provides information about NetBIOS name tables, NetBIOS name cache, and NetBIOS name resolution. This utility is commonly used to troubleshoot NetBIOS name resolution issues and to display NetBIOS name information on a Windows computer.

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39. What TCP/IP utility displays all current connections andports?

Explanation

Netstat is a TCP/IP utility that displays all current connections and ports. It provides information about active network connections, listening ports, and network statistics. By using netstat, users can identify which applications or processes are using specific ports, monitor network performance, and troubleshoot network connectivity issues. Nbtstat is used for NetBIOS over TCP/IP troubleshooting, Arp is used for displaying and modifying the ARP cache, and Tracert is used to trace the route taken by packets across an IP network.

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40. A remote user calls you to report a problem connecting to thecorporate network over his DSL connection. The user canconnect to the Internet and browse web pages, but can't connectto the corporate remote access gateway. Which of the followingtroubleshooting steps would you perform first?

Explanation

The correct answer is to check the corporate remote access gateway to see whether it is running and operating correctly. This is the first troubleshooting step because the user is able to connect to the internet and browse web pages, indicating that the issue is specific to the corporate network. By checking the remote access gateway, it can be determined if there are any issues with the gateway itself that may be preventing the user from connecting.

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41. During the night, one of your servers powers down. Uponreboot, print services will not load. Which of the followingwould be the first step in the troubleshooting process?

Explanation

The correct answer is to examine the server log files. This is the first step in the troubleshooting process because the log files can provide valuable information about what caused the server to power down and why the print services are not loading. By analyzing the log files, you can identify any error messages or anomalies that may help to diagnose and resolve the issue. Reinstalling the printer or its software, as well as rebooting the server, can be attempted after examining the log files if necessary.

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42. You are troubleshooting a server connectivity problem on yournetwork. A Windows 95 system is having trouble connectingto a Windows 2000 Server. Which of the following commandswould you use to display per protocol statistics on the workstationsystem?

Explanation

The correct answer is "netstat -s" because the netstat command is used to display network statistics and information, including per protocol statistics. By using this command, you can view the statistics for each network protocol on the Windows 95 system, which can help in troubleshooting the server connectivity problem.

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43. None of the users on a network can log on to the server. Thelink lights on all client NICs are lit, and the same lights are litat the hub. The server NIC link light and the correspondinghub port light are not lit. When one of the workstation cablesis inserted into the server port at the hub, the hub link light islit. What is the likely problem?

Explanation

The likely problem is with the server NIC or cable. This is indicated by the fact that the server NIC link light and the corresponding hub port light are not lit. Additionally, when one of the workstation cables is inserted into the server port at the hub, the hub link light is lit, suggesting that the hub and workstations are functioning properly. Therefore, the issue is most likely with the server NIC or the cable connecting it to the hub.

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44. After installing a new Proxy server system, users cannot connectto another system using FTP. Your manager asks you toreconfigure the Proxy server to correct this problem. Whichport on the Proxy server would you allow to facilitate FTPconnections?

Explanation

The correct answer is 21. FTP (File Transfer Protocol) uses port 21 for communication between client and server. By allowing port 21 on the Proxy server, users will be able to establish FTP connections to another system.

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45. A client is going to add another 20 nodes to the networkbefore the end of next month. These PCs will be running I/OintensiveCAD/CAM applications. What PC bus architecturewould you recommend?

Explanation

Given that the client is planning to add 20 nodes to the network and these PCs will be running I/O-intensive CAD/CAM applications, the recommended PC bus architecture would be PCI. PCI (Peripheral Component Interconnect) is a high-performance bus architecture that provides faster data transfer rates and better bandwidth compared to other options like PCMCIA, EISA, and MCA. It is suitable for demanding applications like CAD/CAM that require efficient data transfer between the PC and peripherals. Therefore, PCI is the most suitable choice in this scenario.

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46. Which of these commands generates the following output?7  60 ms  30 ms  40 ms  home-gw.st6wa.ip.att.net [192.205.32.249]8  30 ms  40 ms  30 ms gbr3-p40.st6wa.ip.att.net [12.123.44.130]9  50 ms  50 ms  60 ms gbr4-p10.sffca.ip.att.net [12.122.2.61]10  60 ms  60 ms  60 ms gbr3-p10.la2ca.ip.att.net [12.122.2.169]11 90 ms   60 ms  70 ms gbr6-p60.la2ca.ip.att.net [12.122.5.97]

Explanation

The correct answer is tracert. Tracert is a command used in Windows to trace the route that packets take to reach a destination IP address. It shows the IP addresses and response times of each hop along the route. The given output shows the IP addresses and response times for each hop from the source to the destination.

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47. Which of the following TCP/IP commands generates the followingoutput?Interface: 192.168.0.2 --- 0x2Internet Address Physical Address Type192.168.0.1 00-0d-44-b2-a5-c3 static192.168.0.10 00-0b-47-a5-19-43 dynamic

Explanation

The correct answer is arp -a. This command generates the output that displays the ARP (Address Resolution Protocol) cache table, which contains the mapping between IP addresses and their corresponding MAC addresses. The output shows the IP addresses and physical addresses (MAC addresses) of devices connected to the network, along with their type (static or dynamic).

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48. A workstation can ping the local server but cannot do the sameto the ISP. From the diagram, choose which component is thecause of the problem.

Explanation

The router is the component that is causing the problem. A router is responsible for directing network traffic between different networks. In this case, the workstation is able to ping the local server, which means that the local network is functioning correctly. However, it cannot ping the ISP, indicating that there is an issue with the router's ability to direct traffic to the ISP.

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49. The DHCP scope has been adjusted so that the leases will bechanged every day instead of every two weeks. What effectwill this have on users?

Explanation

The adjustment of the DHCP scope to change leases every day instead of every two weeks will not have any noticeable effect on the users. This means that the users will not have to log in daily, use IPConfig /release and /renew daily, or manually update their IP lease information every day. The DHCP server will handle the lease renewal automatically without any intervention required from the users.

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50. A server in a 10BASE-T network has begun to reboot eachafternoon. The server performance data indicates the problemisn't with the server. At the time of the reboot, the temperaturein the server room is 92 degrees F, and the relativehumidity is 45 percent.Required Result: Eliminate external events that cause theserver to reboot.Optional Desired Result: Provide uninterruptible AC powerto external devices that may contribute to the problem.Proposed Solution: Install a separate air conditioning unit forthe server room that will maintain the temperature at 72degrees and the humidity at 50 percent. Attach a dedicatedUPS to the air conditioning unit.Evaluation of Proposed Solution: Which of the followingstatements best describes the proposed solution?

Explanation

The proposed solution of installing a separate air conditioning unit for the server room that will maintain the temperature at 72 degrees and the humidity at 50 percent, and attaching a dedicated UPS to the air conditioning unit, addresses both the required result and the optional desired result. By maintaining the temperature and humidity within the recommended range, it eliminates the external event of high temperature causing the server to reboot. Additionally, providing uninterruptible AC power to external devices through the dedicated UPS ensures that power fluctuations or outages do not contribute to the problem. Therefore, the proposed solution meets both the required result and optional desired result.

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51. Which TCP/IP command produces the following output?Proto Local Address    Foreign Address    StateTCP laptop:1028          LAPTOP:0              LISTENINGTCP laptop:1031          LAPTOP:0               LISTENINGTCP laptop:1093          LAPTOP:0               LISTENINGTCP laptop:50000        LAPTOP:0               LISTENINGTCP laptop:5000          LAPTOP:0               LISTENINGTCP laptop:1031          n218.audiogalaxy.com:ftp ESTABLISHEDTCP laptop:1319          h24-67-184-65.ok.shawcable.net:nbsess

Explanation

The correct answer is "netstat". This command is used to display active network connections, routing tables, and network statistics. In this case, running the "netstat" command would produce the output shown, which includes information about the local and foreign addresses, as well as the state of each TCP connection.

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52. Prior to installing a firewall, your network clients are able toaccess remote files with no problem. After the firewall isinstalled, they can no longer access the remote files. Whatshould be done to correct this problem?

Explanation

The correct answer is to ask the Administrator to open the correct ports in the firewall. This is because the firewall is blocking the access to the remote files, so opening the necessary ports in the firewall will allow the network clients to access the files again. Rebooting the client computers or the server may not resolve the issue as it is related to the firewall configuration. Changing the client TCP/IP configuration may not be necessary if the only issue is the firewall blocking the access.

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53. Which of the following utilities can be used to view the currentprotocol connections on a system?

Explanation

Netstat is a utility that can be used to view the current protocol connections on a system. It displays active network connections, listening ports, and other network statistics. This information can be useful for troubleshooting network issues, monitoring network activity, and identifying potential security threats. Ping is used to test network connectivity, Telnet is used to establish remote connections, and Tracert is used to trace the route taken by packets in a network.

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54. An installed NIC card is working properly. What will happenif you ping the card using 127.0.0.1?

Explanation

When you ping the card using 127.0.0.1, it is a loopback address that refers to the local machine itself. Therefore, if the installed NIC card is working properly, it will respond to the ping request by sending back four, 32-byte packets. This indicates that the NIC card is functioning correctly and able to communicate with itself.

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55. While troubleshooting a sporadic network connectivity problemon a Windows 2000 system, a fellow technician suggeststhat you run the ping -t command. What is the purpose of thiscommand?

Explanation

The purpose of the ping -t command is to continuously ping the remote host until it is manually stopped. This can be useful for troubleshooting sporadic network connectivity issues as it allows the technician to monitor the network connection over an extended period of time to identify any intermittent problems. The other options mentioned in the question do not accurately describe the purpose of the ping -t command.

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56. None of the users on a network can log on to the server. Thelink lights on all client NICs are lit, and the same lights are litat the hub. The server NIC link light and the correspondinghub port light are not lit. When one of the workstation cablesis inserted into the server port at the hub, the hub link light islit. What is the likely problem?

Explanation

The likely problem in this scenario is that the server cable is bad. This is indicated by the fact that the server NIC link light and the corresponding hub port light are not lit. When one of the workstation cables is inserted into the server port at the hub, the hub link light is lit, indicating that the hub and the workstation cables are functioning properly. Therefore, the issue is most likely with the server cable itself.

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57. During a busy administrative week, you install a new virussuite on your network of 55 computers, a new RAID array inone of the servers, and a new office suite on 25 of the computersystems. After all the updates, you are experiencing systemerrors throughout the entire network. Which of the followingactivities would you perform to help isolate the problem?

Explanation

Checking the virus vendor's website for system patches or service packs would be the most appropriate action to take in order to isolate the problem. Since the system errors are occurring throughout the entire network after installing the new virus suite, it is possible that there may be compatibility issues or bugs in the software. By checking the vendor's website, you can determine if there are any updates or patches available that address these issues and potentially resolve the system errors.

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58. You connect your network to another company networkthrough a router. Your original network employs a DHCPserver to generate IP addresses for its clients. When you startthe network up again, you discover that the server is not configuringclients on the additional network segment. Whataction is required to get everyone working together in thisextended network?

Explanation

To get everyone working together in the extended network, you need to install a DHCP relay agent. A DHCP relay agent is used to forward DHCP messages between different network segments. In this case, since the DHCP server is not configuring clients on the additional network segment, installing a DHCP relay agent will allow the DHCP messages to be forwarded from the additional network segment to the DHCP server, enabling the clients on the additional network segment to receive IP addresses and join the network.

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59. A user is complaining of problems connecting to the server.You have not received any other calls as of yet from otherusers with problems. Which three of the following are validnext steps in this scenario?

Explanation

In this scenario, the user is complaining of problems connecting to the server and no other calls have been received from other users with similar problems. Calling another user who is connected to the same segment and asking them whether they are experiencing any problems accessing the server helps to determine if the issue is specific to the user or if it is a wider problem. Similarly, calling another user on a remote segment and asking them whether they can connect helps to identify if the issue is localized or widespread. Trying to connect to the server oneself helps to directly assess whether there are any connectivity issues.

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60. Users on server EAST1 can communicate with the server butnone can access the Internet. The problem is suspected to liewith the default router for the LAN. What's the next step?

Explanation

The next step would be to connect an outside workstation to the suspect default router to see whether the problem occurs. By doing this, it will help determine if the issue lies with the default router for the LAN. If the outside workstation is also unable to access the Internet, then it confirms that the problem is indeed with the default router.

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61. To check the connection to a remote server, which TCP/IPutility will show all routers to the remote server?

Explanation

Tracert is a TCP/IP utility that is used to trace the route taken by packets from the local host to a remote server. It shows all the routers or hops that the packets pass through in order to reach the destination. This utility is helpful in troubleshooting network connectivity issues by identifying the specific router or hop where the connection might be failing. Therefore, Tracert is the correct answer as it provides information about all the routers to the remote server.

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62. During a meeting with your ISP Account Manager, he suggeststhat it might be appropriate for you to install a DNSserver internally. Which of the following functions will theDNS server provide?

Explanation

The DNS server will provide the function of allowing some hostname to IP address resolutions to occur internally. This means that instead of relying on external DNS servers to resolve domain names to IP addresses, the internal DNS server will handle some of these resolutions within the organization's network. This can help improve network efficiency and reduce reliance on external resources for DNS resolution.

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63. A group of clients on a network segment complains that theyare unable to access a remote web server, which is the onlything they are allowed to access outside of their network. Thetechnician notes that the red LED of the Link light of therouter that services the clients' network is lit solid. The webserver can be accessed successfully through another router ona different remote network. What is the problem with the firstrouter?

Explanation

The solid red LED on the Link light of the router indicates that there are too many packet collisions occurring. Packet collisions occur when two devices on the network try to transmit data at the same time, causing the packets to collide and become corrupted. This can lead to network congestion and result in clients being unable to access the remote web server.

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64. What will happen if a client is given a static IP address whenthe server is using DHCP to assign IP addresses?

Explanation

If a client is given a static IP address while the server is using DHCP to assign IP addresses, the client will be the sole owner of that static IP address. This means that the client will have a fixed IP address that will not change, even if the server assigns different IP addresses to other clients. This ensures that the client always has the same IP address, which can be useful for certain network configurations or applications that require a consistent IP address.

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65. A number of users have called to report printing problems.Upon investigation, you find the cause to be a network printerconnected to a server system. You arrive at the printer to findthat it is connected, online, and performs a test print withoutany problems. You check the network connectivity and thatseems to be okay as well. Which of the following troubleshootingsteps would you perform next?

Explanation

The next troubleshooting step would be to examine the log files on the server to see whether there are any printing related events. This is because even though the printer seems to be connected and functioning properly, there may be errors or issues logged on the server that could provide more information about the printing problems reported by the users. By examining the log files, it would be possible to identify any errors or events related to printing that could help in troubleshooting and resolving the issue.

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66. What utility do you use to check your IP configuration on aWindows 95 workstation?

Explanation

Winipcfg is the correct answer because it is a utility specifically designed for checking IP configuration on a Windows 95 workstation. It provides detailed information about the IP address, subnet mask, default gateway, and other network settings of the workstation. Ipconfig is a similar utility, but it is primarily used on newer versions of Windows. Netstat is used to display active network connections and listening ports, while Ping is used to test network connectivity.

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67. You are working as a network administrator for a UNIX system.The system uses dynamic name resolution. What is usedto dynamically resolve a host name on a UNIX server?

Explanation

BIND (DNS) is used to dynamically resolve a host name on a UNIX server. BIND (Berkeley Internet Name Domain) is the most commonly used DNS (Domain Name System) software on UNIX systems. It translates human-readable domain names into IP addresses, allowing computers to communicate with each other over the internet. ARP (Address Resolution Protocol) is used to resolve an IP address to a MAC address on a local network. WINS (Windows Internet Name Service) and LMHOSTS are used for name resolution in Windows systems, not UNIX systems.

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68. Which command can you use to view a list of the NetBIOSnames and the associated IP addresses that have been resolvedby the system?

Explanation

The command "nbtstat -c" can be used to view a list of the NetBIOS names and their associated IP addresses that have been resolved by the system.

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69. Which TCP/IP utility generates the following output?Local Area Connection:Node IpAddress: [192.168.0.1] Scope ID: []NetBIOS Remote Machine Name TableName Type StatusComputername <00> UNIQUE RegisteredDOMAIN <00> GROUP RegisteredComputername <20> UNIQUE RegisteredUSER <03> UNIQUE RegisteredMAC Address = 00-10-AB-1D-A1-FF

Explanation

The correct answer is Nbstat. Nbstat is a TCP/IP utility that is used to display NetBIOS over TCP/IP statistics for the local computer. The output provided in the question includes information about the Node IpAddress, NetBIOS Remote Machine Name, TableName, Type, and Status. This information is typically displayed by the Nbstat utility.

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70. A number of users have called to report problems printing.Upon investigation, you find the cause to be a network printerconnected to a network server. The printer is connected,online, and it appears to perform a test print without anyproblems. You check the network connectivity and that seemsto be okay as well. Which of the following troubleshootingsteps would you perform next?

Explanation

The next troubleshooting step would be to examine the log files on the server to see if there are any printing related events. This is because the printer is connected and online, and it appears to perform a test print without any problems. Therefore, the issue may be related to a specific event or error logged on the server that is causing the printing problems. By examining the log files, it would provide more information about any errors or issues that may be occurring with the printing process.

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71. You are working on one of the network's servers and you wantto check connectivity to the workstations via NetBIOS names.What command would you use to do this?

Explanation

The correct answer is nbtstat. Nbtstat is a command-line tool used to troubleshoot NetBIOS name resolution problems. It allows you to check the connectivity to workstations by querying their NetBIOS names. Nslookup is used for DNS (Domain Name System) queries, netstat is used to display active network connections and listening ports, and netwatch is not a valid command.

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72. The number of collisions on a network has increased substantiallyas new user workstations are added. What's the next stepin determining the nature of the problem?

Explanation

To determine the nature of the problem, the next step would be to replicate network traffic on a test network and compare the number of collisions. This step would help in isolating the issue and understanding if the increase in collisions is due to the addition of new user workstations or if there is another underlying cause. By comparing the number of collisions on the test network with the actual network, it would provide insights into the impact of the new workstations and help in troubleshooting and finding a solution.

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73. Which Windows 2000-based utility displays detailed protocolconnection information for TCP connections?

Explanation

Netstat is a Windows 2000-based utility that displays detailed protocol connection information for TCP connections. It provides information about active TCP connections, listening ports, and other network statistics. It is commonly used to troubleshoot network connectivity issues and monitor network activity. NetBIOS is a different protocol used for name resolution, Nbtstat is a command-line tool used to troubleshoot NetBIOS name resolution problems, and Ping is used to test network connectivity. Therefore, the correct answer is Netstat.

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74. What utility do you use to check your IP configuration on aWindows 95/98 workstation?

Explanation

Winipcfg is the correct utility to check IP configuration on a Windows 95/98 workstation. It is a command-line tool that displays detailed information about the IP configuration of the workstation, including the IP address, subnet mask, default gateway, and DNS servers. Netstat is a utility used to display active network connections, listening ports, and routing tables. Ping is used to test network connectivity by sending ICMP echo requests to a specific IP address. Ipconfig is a command-line tool used to display and manage the IP configuration on Windows NT/2000/XP/Vista/7/8/10 workstations.

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75. Antivirus software is installed on all client computers in thenetwork. Which of the following is true?

Explanation

The given correct answer states that the server isn't protected. This implies that while antivirus software is installed on all client computers in the network, the server itself does not have any antivirus protection. This could potentially leave the server vulnerable to virus attacks, as it lacks the necessary software to detect and remove viruses. Therefore, it is important to ensure that antivirus software is also installed and regularly updated on the server to provide comprehensive protection for the entire network.

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76. Network users report that they have slow Internet connections.You check the network with the Network Monitor utility,which reports high activity, although no users are accessingthe network. What tool would you use to list the active networkconnections?

Explanation

To list the active network connections, the appropriate tool to use is "netstat". Netstat is a command-line utility that displays active network connections, listening ports, and various network statistics. By using netstat, you can identify which processes or services are utilizing network resources, helping to diagnose and troubleshoot issues such as slow Internet connections.

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77. You are adding a router with a new subnet and you want toaccommodate NetBIOS. What will have to be installed?

Explanation

To accommodate NetBIOS, the WINS service needs to be installed. WINS (Windows Internet Name Service) is a legacy name resolution service used by older versions of Windows operating systems to resolve NetBIOS names to IP addresses. By installing the WINS service, the router will be able to handle NetBIOS name resolution requests and ensure proper communication between devices on the network that rely on NetBIOS.

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78. You add a new Windows Server 2003 server acting as a mailserver to your network and you want to update the A records.Who should be contacted?

Explanation

When adding a new Windows Server 2003 server acting as a mailserver to a network, the A records should be updated automatically. A records are used to map domain names to IP addresses, and in this case, the server's IP address should be automatically registered with the DNS (Domain Name System) server responsible for the network. Therefore, there is no need to contact any specific party such as the ISP or the domain registrar to update the A records manually.

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79. You are troubleshooting a connectivity problem on a workstationin which the system is able to communicate with otherdevices on the same segment, but is unable to communicatewith devices on other segments. Other devices on the segmentcan communicate with remote systems. Which of the followingare valid reasons for this scenario?

Explanation

The default gateway setting on the workstation being incorrect or missing is a valid reason for the workstation's inability to communicate with devices on other segments. The default gateway is responsible for routing traffic between different segments or networks. If the default gateway setting is incorrect or missing on the workstation, it won't know where to send the traffic meant for other segments, resulting in the connectivity problem.

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80. To determine the computer name of a remote server, youwould ______.

Explanation

To determine the computer name of a remote server, you would use the nbtstat command to resolve the name of the remote server to its IP address. Nbtstat is a Windows command-line tool that displays protocol statistics and current TCP/IP connections using NetBIOS over TCP/IP. By using the nbtstat command with the appropriate parameters, you can retrieve the IP address associated with the computer name of the remote server.

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81. To determine delays from a local machine to a remote serveron the Internet, you would ________.

Explanation

To determine delays from a local machine to a remote server on the Internet, you would use the "tracert" command to trace the route taken by the network packets from the local machine to the remote server. This command provides information about each hop along the route, including the time it takes for the packets to reach each hop. By analyzing the time taken at each hop, you can identify any delays or bottlenecks in the network path between the local machine and the remote server.

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82. Which commands will NOT display the MAC address of theworkstation?

Explanation

The command "ipconfig" will NOT display the MAC address of the workstation.

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83. A user complains of connectivity problems to the server andother members of his workgroup. You have him ping the localserver but he doesn't receive a response. Thinking he may beentering the ping IP incorrectly, you ask him to have anotheroperator enter the ping IP at a second workstation. The pingechoes the correct response. What is the next step?

Explanation

The next step is to have a second operator perform the task on the original workstation. This will help determine if the issue is specific to the user's workstation or if it is a broader problem affecting multiple workstations. By having another operator perform the task on the original workstation, it can help identify if there is a problem with the user's workstation or if there is a larger issue with the server or network connectivity.

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84. The number of collisions on a network has increased substantiallyas new user workstations are added. What's the first stepin determining the nature of the problem?

Explanation

The first step in determining the nature of the problem is to determine whether the entire network is affected. By doing so, it helps to identify if the problem is localized to a specific area or if it is a network-wide issue. This step is crucial as it provides a starting point for troubleshooting and helps to narrow down the possible causes of the increased collisions.

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85. What utility would you use to view the TCP connections thathave been established between two systems?

Explanation

Netstat is the correct answer because it is a command-line utility used to view the TCP connections that have been established between two systems. It provides information about active network connections, listening ports, and various network statistics. By using netstat, users can identify the source and destination IP addresses, ports, and the status of the TCP connections. This utility is commonly used for troubleshooting network issues and monitoring network activity.

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86. After creating a new secure page for your website, externalusers complain that they cannot access it, but they can accessother areas of the site. When you try to access it from a workstationinternally, everything seems fine. What is the mostlikely explanation of the problem?

Explanation

The most likely explanation for the problem is that the firewall is blocking port 443. Port 443 is the default port for secure communication using HTTPS. Since external users are unable to access the new secure page, it suggests that the firewall is blocking the specific port required for secure access. This is further supported by the fact that internal access from workstations seems fine, indicating that the firewall is not blocking all traffic, but specifically blocking port 443.

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87. You are the administrator of a mixed wired/wireless network.Periodically your wireless clients lose connectivity, but thewired clients never do. The wireless clients all lose communicationswith the network and each other at the same time.What should you do to correct this problem?

Explanation

To correct the problem of periodic loss of connectivity for wireless clients, checking the connection from the WAP (Wireless Access Point) to the wired network is necessary. This step is crucial because it helps identify any issues or disruptions in the connection between the WAP and the wired network, which may be causing the loss of communication for the wireless clients. By ensuring a stable and reliable connection between the WAP and the wired network, the connectivity issues for the wireless clients can be resolved.

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88. A user calls you to help him troubleshoot a dial-up modemproblem. The modem dials the number and is answered but isdisconnected shortly thereafter. Which two of the followingtroubleshooting steps might you suggest?

Explanation

The two troubleshooting steps that might be suggested are checking the configuration for the dial-up connection and checking the authentication information. These steps are relevant because the issue described involves the modem being disconnected shortly after it is answered. This could indicate a problem with the configuration settings or authentication information, which could be causing the disconnection. Reinstalling device drivers or replacing the cable would not directly address the issue of the modem being disconnected.

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89. You have been called by a user who complains that access to aWeb page is very slow. What utility can you use to find thebottleneck?

Explanation

Tracert is a utility that can be used to find the bottleneck in accessing a web page. It traces the route that packets take from the user's computer to the destination web page, showing the time it takes for each hop along the way. By analyzing the results, the user can identify any slow or problematic hops that may be causing the slow access. This information can be used to troubleshoot and resolve the issue.

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90. Computer A in Network A is configured with the followingsettings:IP Address: (130.0.0.2)Subnet Mask: 255.255.0.0Default Gateway:130.0.0.1Likewise, Computer B in Network B is configured with thefollowing settings:IP Address: (193.100.100.2)Subnet Mask: 255.255.255.0Default Gateway: 130.0.0.1Computer A cannot communicate with Computer B across thenetwork. What should you do to enable this to occur?

Explanation

To enable communication between Computer A and Computer B across the network, the default gateway for Computer B should be changed to 193.100.100.1. The default gateway is responsible for routing network traffic between different networks. In this case, Computer B is in Network B with an IP address of 193.100.100.2, and the default gateway should be set to the IP address of the router that connects Network B to the rest of the network, which is 193.100.100.1. By changing the default gateway to the correct IP address, Computer B will be able to send and receive data from Computer A.

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91. Users on a LAN complain that server access slows in the afternoon.You compare their complaints to benchmark data thatshows the access times and determine that their complaints arevalid but all tests and diagnostics show the server and hub areworking normally. When you check the server closet, the temperaturereads 94 degrees, the humidity is 58 percent, and thecabling infrastructure is category 5 UTP.Required Result: To return server access times to the benchmarknorm.Optional Desired Results: To speed access times beyond thebenchmark. To increase Internet availability.Proposed Solution: Replace the category 5 UTP with shieldedcoaxial cable.Evaluation of Proposed Solution: Which of the followingbest describes the proposed solution?

Explanation

The proposed solution of replacing the category 5 UTP with shielded coaxial cable does not address the issue of server access slowing in the afternoon. It also does not address the optional desired results of speeding up access times beyond the benchmark or increasing internet availability. Therefore, the proposed solution does not produce the required result or either of the optional desired results.

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92. A server located in a room with a controlled temperature of 70degrees and humidity of 50% crashes at a specific time in theevening. The room has fluorescent lighting, and category 5UTP ran through the ceiling and under the floor. Heat for theroom is provided by a space heater located in the center of theroom. Baseline and diagnostic data has eliminated the server asthe problem of the crashes. Which of the following statementsbest describes the proposed solution?Required Results: Eliminate the server crash.Optional Desired Results: Decrease the time required forthe server to process file requests.Proposed Solution: Remove the space heater and replacewith a unit located a distance from the server room.

Explanation

The proposed solution of removing the space heater and replacing it with a unit located a distance from the server room is aimed at eliminating the server crash. Since the baseline and diagnostic data have already eliminated the server as the problem, the focus is on addressing other potential causes such as the space heater. Therefore, by removing the space heater, the proposed solution aligns with the required result of eliminating the server crash.

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93. You are troubleshooting a problem in which a workstation isexperiencing intermittent connectivity problems. You noticethat the link light on the network card flashes intermittently.Which three of the following are valid next troubleshootingsteps?

Explanation

By plugging the workstation into a different port on the network hub, you can determine if the issue is specific to the port or if it is a problem with the workstation itself. This step helps to isolate the cause of the intermittent connectivity problems.

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94. A new client is added to the 100BASE-T network. When theclient is booted, it connects to the hub, but the connection iserratic. Suspecting the problem is in the cabling, you use acable checker to determine the following lengths: hub-topatchpanel, 5m; patch panel-to-wall outlet, 90m; wall outletto-client computer, 10m. Which of the following is the bestsolution for addressing the cable lengths?

Explanation

The best solution for addressing the cable lengths is to reduce the client-to-wall outlet length to 3m. By doing this, the total cable length from the hub to the client computer will be reduced, which can help improve the connection stability. The other options, such as reducing the hub-to-patch panel length or the patch panel-to-wall outlet length, do not address the length of the cable that directly connects the client computer to the wall outlet, which is likely causing the erratic connection.

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95. You receive an error message saying: "A duplicate IP addresshas been detected." After implementing an Action Plan, whatstandard troubleshooting model action should you performnext?

Explanation

After implementing an Action Plan to resolve the issue of a duplicate IP address, the next standard troubleshooting model action that should be performed is to test the result. This step is important to ensure that the action taken has successfully resolved the problem and that the duplicate IP address issue no longer persists. Testing the result will help in verifying the effectiveness of the solution and confirming that the issue has been resolved.

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96. You are experiencing a problem with a workstation and wantto ping the localhost. Which two of the following are validways to check your local TCP/IP connection?

Explanation

The correct answers are "ping 127.0.0.1" and "ping localhost" because both commands are valid ways to check the local TCP/IP connection. "127.0.0.1" is the loopback address that always refers to the local host, and "localhost" is a hostname that also points to the local machine. By pinging these addresses, you can verify if the TCP/IP connection is functioning properly on the workstation.

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97. Which of the following is a disadvantage of using SPS as analternative power supply?

Explanation

Switch-over time refers to the time it takes for the alternative power supply, in this case, SPS (Standby Power Supply), to kick in and start providing power when the main power source fails. This can be considered a disadvantage because during the switch-over time, there might be a temporary loss of power which could disrupt the functioning of sensitive devices or systems. Additionally, if the switch-over time is too long, it may lead to significant downtime and inconvenience.

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98. You receive a call from a user who says an error message popsup on the screen when a document is sent to a print server. Aco-worker has tried to print from his workstation and the documentprinted successfully. What should be done now?

Explanation

Since the co-worker was able to print successfully from their workstation, it suggests that the issue may be specific to the user's workstation. By having the co-worker attempt to print from the original workstation, it can help determine if the problem is isolated to the user's workstation or if it is a more widespread issue. This step can help narrow down the cause of the error message and guide further troubleshooting steps.

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99. A user can't connect to the Internet from her workstation.What should be done next?

Explanation

If a user is unable to connect to the Internet from her workstation, the next step should be to run diagnostics on the server. This is because the issue could be with the server itself, such as a network configuration problem or a server malfunction. By running diagnostics, it will help identify any potential issues with the server that may be causing the connectivity problem for the user.

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100. Users connected to an NT server cannot communicate outsidetheir LAN. When their computers are pinged by name, theresult is negative; but when they're pinged by IP, it works.Which of the following is the likely cause?

Explanation

The likely cause for users connected to an NT server being unable to communicate outside their LAN and receiving negative results when pinged by name but positive results when pinged by IP is an incorrect WINS (Windows Internet Name Service) configuration. WINS is responsible for resolving NetBIOS names to IP addresses, and if it is not configured correctly, the server may not be able to resolve the names of the connected computers, resulting in failed communication.

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101. Your company has two subnets on its network. Subnet A uses192.168.1.X, subnet B uses 192.168.2.X. An Administratorinstalls a new server on subnet A and assigns it the address of192.168.1.2, with a DHCP scope of192.168.2.2–192.168.2.100. The users on subnet A complainthat they cannot connect to company resources. The users onsubnet B have no problems. How would you correct this problem?

Explanation

Adding a DHCP Relay Agent would solve the problem. The server on subnet A has been assigned an IP address from the DHCP scope of subnet B, which is causing the connectivity issue. By adding a DHCP Relay Agent, the DHCP requests from subnet A will be forwarded to the DHCP server on subnet B, allowing the server on subnet A to receive the correct IP address and enabling the users on subnet A to connect to company resources.

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102. A user connects both a modem and a laptop to a switch, usingstraight Ethernet cabling for both devices. The LED is not liton the switch connection to the modem. Which of the followingis the likely cause of this condition?

Explanation

The likely cause of the LED not being lit on the switch connection to the modem is that the switch needs to be set to MDIX. MDIX stands for Medium Dependent Interface Crossover, which is a feature that allows the switch to automatically detect and correct for cable crossover. In this case, since both the modem and laptop are connected to the switch using straight Ethernet cabling, the switch needs to be set to MDIX in order for the connection to work properly.

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103. As the system administrator, you have been asked to install aNetWare 5.x server system on your network. You have 20Windows 98 workstations and 4 Linux systems that are used asclients. Which two of the following can you install on theWindows 98 systems to allow you to connect to the NetWareserver?

Explanation

The Novell Client for Windows 95/98 and the Microsoft Client for NetWare Networks are both client software that allow Windows 98 systems to connect to a NetWare server. The Novell Client for Windows 95/98 is specifically designed for Windows 95 and 98 systems, while the Microsoft Client for NetWare Networks is a client software developed by Microsoft to connect Windows systems to NetWare servers. These clients provide the necessary protocols and services to establish a connection between the Windows 98 workstations and the NetWare server.

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104. You are troubleshooting a problem in which a workstation isexperiencing intermittent connectivity problems. You arrive atthe workstation and notice that the link light on the networkcard flashes intermittently. Which three of the following troubleshootingsteps might you try?

Explanation

The link light flashing intermittently on the network card indicates a problem with the physical connection between the workstation and the network. To troubleshoot this issue, you can try plugging the workstation into a different port on the network hub to see if the problem lies with the port. Changing the network card in the workstation can also help determine if the issue is with the card itself. Additionally, trying a known working cable on the connection can help identify if the cable is faulty. Changing the IP address is not relevant to resolving the intermittent connectivity problem.

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105. You move a computer to a new network, using the originalethernet cable that came with the computer. However, whenyou start it up you notice that nothing is being displayed fromthe activity light on the back of the NIC. What is the mostlikely cause of this condition?

Explanation

The most likely cause of this condition is that the hub port is bad. Since nothing is being displayed from the activity light on the back of the NIC, it suggests that there is a problem with the connection between the NIC and the hub. This could be due to a faulty port on the hub, which is preventing the NIC from establishing a connection and displaying any activity.

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106. DNS is to be set up on a workstation. The host and domainname is entered. Which of the following is the next step?

Explanation

After entering the host and domainname, the next step in setting up DNS on a workstation is to enter the DNS Server Search Order. This is necessary to specify the order in which the workstation will query DNS servers to resolve domain names into IP addresses. Without this information, the workstation will not be able to effectively communicate with the DNS servers and resolve domain names.

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107. One of your network technicians has made up 10 new networkcables and installed them throughout the building. One of thenew cable drops has bad connectivity. The network drop cableis 80 meters over a drop ceiling. What is the most likely causeof this problem?

Explanation

Fluorescent lights emit electromagnetic interference that can disrupt the signal transmission in network cables. This interference can cause connectivity issues and result in a bad network drop. Since the cable length is mentioned as 80 meters, it is not excessively long to cause such a problem. The type of cable required (CAT3 or CAT6) is not relevant to the issue of bad connectivity. Therefore, the most likely cause of the problem is the interference caused by the fluorescent lights.

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108. A user reports that he cannot reach remote servers using hisdomain name, but can reach them using their numerical IPaddresses. In the past, he was able to reach remote serversusing his domain name. What is the most likely cause of thisproblem?

Explanation

The most likely cause of the user's problem is that the domain name server needs to be repaired. This is because the user is unable to reach remote servers using his domain name, but can reach them using their numerical IP addresses. This suggests that there is an issue with the domain name server, which is responsible for translating domain names into IP addresses.

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109. A client in a 100BASE-T LAN using category 5 UTP experiencesintermittent server access. The hub is located 70 metersfrom a patch panel. The distance from the patch panel to thewall outlet is 20 meters. The patch cable from wall outlet toclient is 15 meters.Required Result: To provide consistent access to the serverfrom the client workstation.Optional Desired Results: To reduce collisions on the network.To reduce the number of service calls.Proposed Solution: Reduce the length of the patch cablefrom wall outlet to client workstation to 10 meters.Evaluation of Proposed Solution: Which of the followingstatements best describes the proposed solution?

Explanation

The proposed solution suggests reducing the length of the patch cable from the wall outlet to the client workstation to 10 meters. This would help in providing consistent access to the server from the client workstation, which is the required result. Additionally, it would also help in reducing collisions on the network, which is one of the optional desired results. However, it does not address the second optional desired result of reducing the number of service calls. Therefore, the proposed solution produces the required result and one of the optional desired results.

Submit
110. You receive a call from a user who says she can't establish aremote connection to her ISP. The user describes her connectionas SLIP for a network running AppleTalk. Which of thefollowing represents the best solution to establish the remoteconnection?

Explanation

The best solution to establish the remote connection in this scenario would be to change the access protocol to PPP. SLIP (Serial Line Internet Protocol) is an outdated protocol for establishing a remote connection, while PPP (Point-to-Point Protocol) is a more modern and widely used protocol that supports various network protocols, including IP. Therefore, changing the access protocol to PPP would enable the user to establish a remote connection to her ISP successfully.

Submit
111. From a workstation a network administrator notices that thesame data being sent to and from the Internet is much slowerwhen sent to and from the server. Using the diagram chooseone of the following components in the network that bestidentifies the problem.

Explanation

The modem is the component in the network that best identifies the problem. The modem is responsible for connecting the workstation to the Internet. If the same data is being sent to and from the Internet at a much slower speed when sent to and from the server, it suggests that there may be an issue with the modem's connection or performance.

Submit
112. The network slows down noticeably after the office building isremodeled. Which of the following is the most possible cause?

Explanation

The most possible cause for the network slowing down noticeably after the office building is remodeled is a disconnected network. During the remodeling process, it is common for cables to be unplugged or accidentally disconnected, leading to a loss of network connectivity. This can result in a significant decrease in network speed and performance.

Submit
113. Your assistant installs a Token Ring network and hooks up theclient stations to a 100BaseT hub. When you start up the network,users cannot connect. What needs to be done to correctthis problem?

Explanation

The correct answer is to make the end node connections to a MSAU. The problem is that the client stations are connected to a 100BaseT hub, which is not compatible with a Token Ring network. To correct this, the end node connections need to be made to a MSAU (Multistation Access Unit), which is the appropriate device for connecting client stations in a Token Ring network.

Submit
114. Which of the following utilities returns the number of errorsgenerated during a connection?

Explanation

Netstat is a command-line utility that displays active network connections and listening ports on a computer. It provides information about the network connections, including the number of errors generated during a connection. Therefore, netstat is the correct utility to use for obtaining the number of errors generated during a connection.

Submit
115. Users on a LAN are unable to connect to the server. To isolatethe problem between workstations and server, which of thefollowing should be run?

Explanation

Netstat is a command-line tool used to display active network connections, listening ports, and routing tables. By running Netstat, one can identify if the server is listening on the correct ports and if there are any active connections established. This information can help isolate the problem by determining if the server is properly configured and accessible from the LAN.

Submit
116. You cannot connect to a network server. The light in the backof the NIC card is not flashing. You change the patch cableand it is still not flashing. You go into the wiring closet andswitch the connector from one connection on the hub toanother. You check the NIC light and it is now blinking. Whatshould you do next?

Explanation

not-available-via-ai

Submit
117. Examine the following output:1 10 ms 10 ms 20 ms 24.67.184.12 20 ms 20 ms 20 ms rd1ht-ge3-0.ok.shawcable.net [24.67.224.7]3 20 ms 20 ms 30 ms rd2ht-ge4-0.ok.shawcable.net[204.209.214.238]4 60 ms 30 ms 30 ms rc2wh-atm0-2-1.vc.sha.net[204.209.214.205]5 30 ms 31 ms 230 ms rc2wt-pos2-0.wa.shawcable.net[66.163.76.37]6 30 ms 40 ms 40 ms c1-pos6-3.sttlwa1.home.net [24.7.70.37]Which command generated this output?

Explanation

The given output is generated by the "ping" command. This command is used to send a network request to a specific IP address or domain name and receive a response. The output shows the round-trip time (in milliseconds) for each request sent to different network nodes along the path, indicating the latency or speed of the network connection.

Submit
118. You are troubleshooting a connectivity problem on a workstationthat is unable to connect to the network. You have verifiedthat the physical connectivity of the system is okay, andyou suspect that the problem is related to the bindings of theprotocols to the network cards. You decide to use the localloopback feature of the TCP/IP stack to test the configuration.Which of the following commands could you use to dothis?

Explanation

The correct answer is "Ping 127.0.0.1, Ping localhost."

This is because both "127.0.0.1" and "localhost" are loopback addresses that refer to the local machine. By pinging these addresses, you can test if the TCP/IP stack is functioning properly on the workstation. If the pings are successful, it indicates that the network card bindings are correct and the issue may lie elsewhere.

Submit
119. A user calls you from a motel room. He has tried numeroustimes to dial in to the corporate RAS server, but the modem inhis system is reporting a no dial tone error. What is the mostlikely cause of the problem?

Explanation

The most likely cause of the problem is that the phone line in the motel room is digital. This is indicated by the modem reporting a no dial tone error. Digital phone lines often require different equipment or settings than analog phone lines, which can cause compatibility issues when trying to establish a connection.

Submit
120. You are experiencing problems with the network connectivityof a Windows 2000 system, and you suspect that there mightbe a problem with an incorrect route in the routing table.Which two of the following TCP/IP utilities can you use toview the routing table?

Explanation

You can use the "Netstat" and "Route" utilities to view the routing table. "Netstat" displays active network connections and listening ports, and it also shows the routing table. "Route" is a command-line utility that allows you to view and manipulate the IP routing table. Both utilities can provide information about the routes in the routing table and help identify any incorrect routes that may be causing network connectivity issues.

Submit
121. What is the value of NIC card LEDs?

Explanation

not-available-via-ai

Submit
122. You have been tasked with installing five new Windows 95client systems, including the Novell Client software. Whichtwo pieces of information will you need during the NovellClient install to configure the connection to the NetWareserver?

Explanation

During the Novell Client install to configure the connection to the NetWare server, two pieces of information that will be needed are the context in which the user resides and the target NDS replica name NDS tree name. The context in which the user resides refers to the specific location or container within the NetWare directory where the user account is located. This information is necessary for the Novell Client to properly authenticate and connect to the NetWare server. The target NDS replica name NDS tree name refers to the specific NetWare directory tree and replica that the client system will be connecting to. This information is necessary for the Novell Client to establish the correct connection to the NetWare server.

Submit
123. You have been given the task of installing a number of newPCs on your Novell NetWare-based network. You are usingDHCP to automatically assign IP address information. Whichtwo of the following pieces of information would you enterinto the configuration of the workstation?

Explanation

When installing new PCs on a Novell NetWare-based network using DHCP, you would enter the DNS context in which the user object resides and the IP address of the default gateway into the workstation configuration. The DNS context is important for resolving user object information, while the default gateway IP address is necessary for routing network traffic outside of the local network.

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