Basic Troubleshooting Skills Quiz Questions & Answers

10 Questions | Total Attempts: 5431

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Basic Troubleshooting Skills Quiz Questions & Answers - Quiz

How good are your basic troubleshooting skill? The amazing quiz questions & answers will test as well as provide you with more knowledge on troubleshooting. In the modern world that we live in, almost all of us use computers, and it's very important and beneficial to be aware of troubleshooting that can help us with many times. So, do you think you have what it takes to score 70 or above on this quiz? If yes, then try this quiz out.


Questions and Answers
  • 1. 
    You are on a tablet and can't connect to the network. What is the first thing you should do?
    • A. 

      Restart the computer

    • B. 

      Check that the wireless switch is in the on position.

    • C. 

      Press and hold the power button

    • D. 

      None of these

  • 2. 
    The OPTICAL mouse does not work. What should you NOT do?
    • A. 

      Check Connection

    • B. 

      Restart computer

    • C. 

      Use alcohol to clean the optical mouse.

    • D. 

      All of these

  • 3. 
    The desktop computer won't turn on; what is the first thing you should do?
    • A. 

      Disconnect and reconnect the monitor

    • B. 

      Disconnect and reconnect the CPU

    • C. 

      Change ram

    • D. 

      Make sure both monitor and CPU are connected and receiving power.

  • 4. 
    When troubleshooting a computer, you should:
    • A. 

      Troubleshoot from the motherboard out

    • B. 

      Ask for help first

    • C. 

      Be quick

    • D. 

      Troubleshoot from the outside in (from the peripherals in)

  • 5. 
    You are trying to project from the document camera. What do you NOT need to do?
    • A. 

      Connect to Presenter

    • B. 

      Connect the VGA cord into the AV panel and the RGB out port

    • C. 

      Plugin the document camera's power cord

    • D. 

      None of these

  • 6. 
    What is the first thing you should do if your computer is frozen?
    • A. 

      Press and hold the Power button to turn off the computer

    • B. 

      Restart the computer

    • C. 

      Press Ctrl-Alt-Delete and click the task manager

    • D. 

      Nothing

  • 7. 
    Which of the following error messages might you receive when there is a problem with ram? Choose all that apply.
    • A. 

      Memory address error

    • B. 

      Memory test fails

    • C. 

      CMOS error

    • D. 

      Memory parity error

  • 8. 
    Which of the following error messages might you receive when there is a keyboard problem? Choose all that apply.
    • A. 

      Checksum error

    • B. 

      Kb/interface error

    • C. 

      Gate A20 failure

    • D. 

      Fix keyboard 0 failure

  • 9. 
    What does a checksum error represent?
    • A. 

      A problem with the ram

    • B. 

      A problem with the operating system

    • C. 

      A problem with the hard drive

    • D. 

      A problem with CMOS

  • 10. 
    Which of the following could be used to fix windows start-up problem? Choose all that apply.
    • A. 

      Use last know good configuration

    • B. 

      Use safe mode

    • C. 

      Use CMOS to change settings to default

    • D. 

      Use a bootable disk from an earlier version of your operating system

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