Basic Troubleshooting Skills Quiz Questions & Answers

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| By Jayrick Zabala
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Jayrick Zabala
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  • 1/10 Questions

    The desktop computer won't turn on; what is the first thing you should do?

    • Disconnect and reconnect the monitor
    • Disconnect and reconnect the CPU
    • Change ram
    • Make sure both monitor and CPU are connected and receiving power.
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About This Quiz

How good are your basic troubleshooting skill? The amazing quiz questions & answers will test as well as provide you with more knowledge on troubleshooting. In the modern world that we live in, almost all of us use computers, and it's very important and beneficial to be aware of troubleshooting that can help us with many times. So, do you think you have what it takes to score 70 or above on this quiz? If yes, then try this quiz out.

Basic Troubleshooting Skills Quiz Questions & Answers - Quiz

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  • 2. 

    You are on a tablet and can't connect to the network. What is the first thing you should do?

    • Restart the computer

    • Check that the wireless switch is in the on position.

    • Press and hold the power button

    • None of these

    Correct Answer
    A. Check that the wireless switch is in the on position.
    Explanation
    The correct answer is to check that the wireless switch is in the on position. This is because if the wireless switch is turned off, the tablet will not be able to connect to the network. Restarting the computer or pressing and holding the power button may not resolve the issue if the wireless switch is turned off. Therefore, the first step should be to check the position of the wireless switch.

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  • 3. 

    When troubleshooting a computer, you should:

    • Troubleshoot from the motherboard out

    • Ask for help first

    • Be quick

    • Troubleshoot from the outside in (from the peripherals in)

    Correct Answer
    A. Troubleshoot from the outside in (from the peripherals in)
    Explanation
    When troubleshooting a computer, it is recommended to troubleshoot from the outside in (from the peripherals in). This means starting with the external devices such as the monitor, keyboard, and mouse, and then moving towards the internal components like the motherboard. This approach helps to identify and isolate any potential issues that may be caused by external devices before delving into more complex internal problems. It allows for a systematic and efficient troubleshooting process, ensuring that all possible causes are explored in a logical order.

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  • 4. 

    What is the first thing you should do if your computer is frozen?

    • Press and hold the Power button to turn off the computer

    • Restart the computer

    • Press Ctrl-Alt-Delete and click the task manager

    • Nothing

    Correct Answer
    A. Press Ctrl-Alt-Delete and click the task manager
    Explanation
    Pressing Ctrl-Alt-Delete and clicking the task manager is the first thing you should do if your computer is frozen. This key combination opens a menu that allows you to access the task manager, which can help you identify and close any unresponsive programs or processes that may be causing the freezing issue. Restarting the computer or turning it off using the Power button should only be done if the task manager is unable to resolve the frozen state.

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  • 5. 

    The OPTICAL mouse does not work. What should you NOT do?

    • Check Connection

    • Restart computer

    • Use alcohol to clean the optical mouse.

    • All of these

    Correct Answer
    A. Use alcohol to clean the optical mouse.
    Explanation
    Alcohol can damage the internal components of the optical mouse. It's better to use a dry or slightly damp cloth for cleaning. Checking the connection and restarting the computer are appropriate troubleshooting steps.

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  • 6. 

    What does a checksum error represent?

    • A problem with the ram

    • A problem with the operating system

    • A problem with the hard drive

    • A problem with CMOS

    Correct Answer
    A. A problem with CMOS
    Explanation
    A checksum error represents a problem with CMOS. CMOS (Complementary Metal-Oxide-Semiconductor) is a small amount of memory on a computer's motherboard that stores the BIOS (Basic Input/Output System) settings. The checksum is a value that is calculated based on the data stored in CMOS, and it is used to verify the integrity of the data. If a checksum error occurs, it means that the data in CMOS has been corrupted or altered, indicating a problem with CMOS itself.

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  • 7. 

    You are trying to project from the document camera. What do you NOT need to do?

    • Connect to Presenter

    • Connect the VGA cord into the AV panel and the RGB out port

    • Plugin the document camera's power cord

    • None of these

    Correct Answer
    A. Connect to Presenter
    Explanation
    To project from the document camera, you do not need to connect to Presenter. Connecting the VGA cord into the AV panel and the RGB out port, as well as plugging in the document camera's power cord, are necessary steps for projecting. Therefore, the correct answer is to not connect to Presenter.

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  • 8. 

    Which of the following error messages might you receive when there is a problem with ram? Choose all that apply.

    • Memory address error

    • Memory test fails

    • CMOS error

    • Memory parity error

    Correct Answer(s)
    A. Memory address error
    A. Memory test fails
    A. Memory parity error
    Explanation
    When there is a problem with RAM, you might receive the error messages "Memory address error," "Memory test fails," and "Memory parity error." A memory address error occurs when there is an issue with accessing a specific memory address. A memory test fails error indicates that the RAM failed a diagnostic test. A memory parity error occurs when there is a discrepancy in the parity bit, which is used for error detection in RAM. Therefore, these three error messages are all associated with problems related to RAM.

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  • 9. 

    Which of the following could be used to fix windows start-up problem? Choose all that apply.

    • Use last know good configuration

    • Use safe mode

    • Use CMOS to change settings to default

    • Use a bootable disk from an earlier version of your operating system

    Correct Answer(s)
    A. Use last know good configuration
    A. Use safe mode
    Explanation
    The options "Use last known good configuration" and "Use safe mode" could be used to fix a Windows start-up problem. "Last known good configuration" allows the system to revert to a previous state where it was known to be functioning properly. "Safe mode" starts the computer with only the necessary drivers and services, allowing troubleshooting and potential resolution of start-up issues. Both options provide methods to diagnose and resolve start-up problems in Windows.

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  • 10. 

    Which of the following error messages might you receive when there is a keyboard problem? Choose all that apply.

    • Checksum error

    • Kb/interface error

    • Gate A20 failure

    • Fix keyboard 0 failure

    Correct Answer(s)
    A. Kb/interface error
    A. Gate A20 failure
    Explanation
    When there is a keyboard problem, you might receive the error messages "Kb/interface error" and "Gate A20 failure". These messages indicate issues with the keyboard or its interface, such as a faulty connection or a problem with the A20 gate, which is responsible for allowing access to extended memory. The other options, "Checksum error" and "Fix keyboard 0 failure," do not specifically relate to keyboard problems.

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  • Current Version
  • Mar 08, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 20, 2018
    Quiz Created by
    Jayrick Zabala
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