Section 11.3—quiz: Carpet Maintenance
Section 11.3—Quiz: Carpet Maintenance
- 1.
Which of the following carpeted areas of a hotel is the least likely to encounter heavy soiling?
- A.
High-traffic public areas
- B.
Track-off areas by entrances
- C.
Funnel areas by elevators
- D.
Guestroom areas
Correct Answer
D. Guestroom areasExplanation
Guestroom areas are the least likely to encounter heavy soiling compared to the other options. This is because guestrooms are generally used by a limited number of people and are not exposed to high foot traffic like high-traffic public areas, track-off areas by entrances, and funnel areas by elevators.Rate this question:
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- 2.
Cleaning schedules for carpeted areas of a hotel should be based on:
- A.
Availability of trained staff.
- B.
The amount of traffic in each area.
- C.
The degree of pile distortion in each area.
- D.
The type of carpet in each area.
Correct Answer
B. The amount of traffic in each area.Explanation
The cleaning schedules for carpeted areas of a hotel should be based on the amount of traffic in each area. This is because areas with higher footfall will accumulate more dirt and require more frequent cleaning to maintain cleanliness and hygiene. The availability of trained staff, the degree of pile distortion, and the type of carpet may also be important factors to consider, but the primary determinant should be the level of traffic in each area.Rate this question:
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- 3.
Which of the following statements about carpet spot and stain removal is false?
- A.
Vigorous rubbing is needed to remove most spots and stains.
- B.
Whenever possible, a wet vacuum should be used to pick up large wet spills.
- C.
Identifying the source of a spot or stain helps in the removal process.
- D.
Spot and stain removal methods vary by type of carpet.
Correct Answer
A. Vigorous rubbing is needed to remove most spots and stains.Explanation
Vigorous rubbing is not needed to remove most spots and stains. In fact, vigorous rubbing can actually damage the carpet fibers and spread the stain further. Gentle blotting or dabbing with a clean cloth or sponge is usually recommended to remove spots and stains without causing further damage.Rate this question:
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- 4.
Which of the following is not an advantage to implementing a regular cleaning schedule?
- A.
Housekeepers can accurately forecast monthly and yearly cleaning costs.
- B.
Housekeepers can accurately forecast the number of rooms that will need to be placed on out-of-order status throughout the year.
- C.
Regular maintenance will prevent major problems and extend the life of the carpet.
- D.
A schedule allows the executive housekeeper to budget time for other major department projects.
Correct Answer
B. Housekeepers can accurately forecast the number of rooms that will need to be placed on out-of-order status throughout the year.Explanation
Implementing a regular cleaning schedule has several advantages, such as accurately forecasting monthly and yearly cleaning costs, preventing major problems and extending the life of the carpet through regular maintenance, and allowing the executive housekeeper to budget time for other major department projects. However, it does not provide the advantage of accurately forecasting the number of rooms that will need to be placed on out-of-order status throughout the year.Rate this question:
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- 5.
Which of the following is not typically useful for preventive carpet maintenance?
- A.
Mats and runners
- B.
Carpet tiles
- C.
Carpet dyes
- D.
Furniture glides
Correct Answer
C. Carpet dyesExplanation
Carpet dyes are not typically useful for preventive carpet maintenance because preventive maintenance focuses on actions that can prevent damage or wear to the carpet, such as regular vacuuming, spot cleaning, and using mats or runners to protect high-traffic areas. Carpet dyes, on the other hand, are used to change the color of the carpet or to cover up stains or discoloration, but they do not contribute to preventing damage or maintaining the carpet's condition.Rate this question:
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- 6.
For each of the following areas, list whether it would be a high traffic, medium traffic, or low traffic area. Lobby
- A.
High traffic
- B.
Medium Traffic
- C.
Low traffic
Correct Answer
A. High trafficExplanation
The lobby area is considered a high traffic area because it is typically the entrance or main gathering area of a building or establishment. It is a common space where people come and go frequently, such as visitors, employees, or customers. Therefore, it is expected to have a high volume of foot traffic and activity.Rate this question:
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- 7.
Guestroom
- A.
High traffic
- B.
Medium traffic
- C.
Low traffic
Correct Answer
C. Low trafficExplanation
The term "low traffic" refers to an area or space that experiences minimal movement or activity. In the context of a guestroom, it suggests that there is not much movement or frequent use of the room by guests. This could indicate that the guestroom is situated in a less busy area of a hotel or that it is not frequently occupied by guests.Rate this question:
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- 8.
General manager’s office
- A.
Low traffic
- B.
High traffic
- C.
Medium Traffic
Correct Answer
C. Medium TrafficExplanation
The given answer "Medium Traffic" suggests that the general manager's office experiences a moderate amount of traffic. This implies that there is neither a low nor a high number of people visiting the office. The term "traffic" in this context refers to the number of people coming in and out of the office. Therefore, the office is neither extremely busy nor completely vacant, indicating a moderate level of activity or footfall.Rate this question:
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- 9.
Security office
- A.
Low traffic
- B.
High traffic
- C.
Medium traffic
Correct Answer
B. High trafficExplanation
The correct answer is "High traffic" because a security office that experiences high traffic indicates that it is a busy and frequently visited area. This suggests that there is a higher level of activity and movement, which may require increased security measures to ensure the safety and protection of individuals and property.Rate this question:
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- 10.
Meeting room
- A.
Low traffic
- B.
Medium traffic
- C.
High traffic
Correct Answer
B. Medium trafficExplanation
The correct answer is "medium traffic." This suggests that the meeting room experiences a moderate level of footfall or usage. It is neither too busy nor too quiet, indicating that there is a reasonable amount of activity in the room.Rate this question:
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