Sales And Customer Service Quiz: Test!
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Master Data, including Customer and Material Records, are changed on a daily basis and everyone has access to make changes to it.
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True
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False
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About This Quiz
This Sales and Customer Service Quiz assesses knowledge on SAP sales processes, including master data management, transactional data handling, and partner functions. It's designed to test understanding of key sales operations within the SAP system, making it relevant for professionals in sales management.
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- 2.
Sales Orders, Deliveries, and Billing Documents are examples of transactional data.
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True
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False
Correct Answer
A. TrueExplanation
Sales Orders, Deliveries, and Billing Documents are examples of transactional data because they are all documents that record specific business transactions. Sales orders capture the details of a customer's request to purchase goods or services, deliveries document the shipment of those goods to the customer, and billing documents record the financial aspects of the transaction, such as invoicing and payment. These documents are crucial for tracking and managing the flow of goods and services within a business, making them transactional data.Rate this question:
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- 3.
Which of the following materials can be sold on a Dreamscape sales order?
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10484103_BOD
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10484103
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10484103_PROC
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10484103_SEMI
Correct Answer
A. 10484103_BOD -
- 4.
The number of discs included in a set can be displayed within the transaction MM03.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because the transaction code MM03 is used in SAP to display the material master data for a specific material. Within the material master data, there is a field that specifies the number of discs included in a set. Therefore, by executing the transaction code MM03 and entering the material number, one can access the information about the number of discs included in a set.Rate this question:
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- 5.
Partner functions identify the role of the business partner within a customer.
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True
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False
Correct Answer
A. TrueExplanation
Partner functions are used to identify the specific role or function of a business partner within a customer relationship. This helps in defining the responsibilities, interactions, and communication channels between the customer and the business partner. By assigning partner functions, organizations can efficiently manage and track the activities and transactions related to different roles such as bill-to party, ship-to party, payer, etc. Therefore, the statement "Partner functions identify the role of the business partner within a customer" is true.Rate this question:
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- 6.
Which of the following are required partner functions by SAP for a Sold-to?
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Ship-to
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Bill-to
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Payer
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All of the above
Correct Answer
A. All of the aboveExplanation
SAP requires all three partner functions (Ship-to, Bill-to, and Payer) for a Sold-to. The Ship-to partner function is responsible for delivering the goods to the customer's specified location. The Bill-to partner function is responsible for invoicing and receiving payment for the goods or services. The Payer partner function is responsible for making the payment for the goods or services. Therefore, all three partner functions are necessary for a Sold-to in SAP.Rate this question:
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- 7.
Which of the following is the correct process for creating a Branch for a dropship customer?
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Create Ship-to partner, Assign to Sold-to as Ship-to Partner, shipment is sent directly to Branch
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Create Ship-to Partner, Assign to Sold-to as Branch/End User Partner, shipment is sent directly to Branch
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Create Branch/End User partner, Assign to Sold-to as Branch/End User Partner, shipment is sent directly to Branch
Correct Answer
A. Create Ship-to Partner, Assign to Sold-to as Branch/End User Partner, shipment is sent directly to BranchExplanation
The correct process for creating a Branch for a dropship customer is to create a Ship-to Partner and assign it to the Sold-to as a Branch/End User Partner. The shipment is then sent directly to the Branch.Rate this question:
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- 8.
Which of the following happens when a customer is placed on hold?
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Purchasing blocked
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Shipping is blocked
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Billing is blocked
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All o the above
Correct Answer
A. All o the aboveExplanation
When a customer is placed on hold, all of the above mentioned actions occur. Purchasing is blocked, meaning the customer cannot make any new purchases during this time. Shipping is blocked, indicating that any pending shipments or deliveries will be put on hold until the customer is taken off hold. Lastly, billing is blocked, which means that the customer will not be billed for any new purchases or services until they are no longer on hold.Rate this question:
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- 9.
Variant Configuration tables are set up for customers that require services.
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True
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False
Correct Answer
A. TrueExplanation
Variant Configuration tables are indeed set up for customers that require services. This means that these tables are used to customize or configure products or services according to the specific needs and preferences of individual customers. By setting up these tables, businesses can offer personalized and tailored solutions to their customers, enhancing customer satisfaction and meeting their unique requirements. Therefore, the statement "Variant Configuration tables are set up for customers that require services" is true.Rate this question:
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- 10.
Which of the following are always required to create a pricing record?
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Amount
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Validity Dates
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Unit of Measure
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All of the above
Correct Answer
A. All of the aboveExplanation
To create a pricing record, all of the mentioned factors are necessary. The amount is needed to determine the cost of the product or service. Validity dates are required to specify the duration for which the pricing is applicable. The unit of measure is necessary to quantify the quantity or size of the product being priced. Therefore, all of these elements are essential in creating a pricing record.Rate this question:
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- 11.
Sales Activities cannot be emailed to the customer or other parties involved.
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True
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False
Correct Answer
A. TrueExplanation
Sales activities typically involve sensitive information and confidential details about customers, products, and pricing. Therefore, it is generally not recommended to email sales activities to the customer or other parties involved. Email communication is not secure and can be easily intercepted or accessed by unauthorized individuals. To ensure the privacy and security of sales activities, it is advisable to use more secure channels such as encrypted messaging platforms or secure file-sharing systems.Rate this question:
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- 12.
Which of the following is not a Note Type available for Sales Activities?
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Customer Note
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Sales Note
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Complaint Note
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Mis-ship note
Correct Answer
A. Complaint NoteExplanation
The correct answer is "Complaint Note". This is not a Note Type available for Sales Activities. This implies that the other three options, namely Customer Note, Sales Note, and Mis-ship Note, are all Note Types that are available for Sales Activities.Rate this question:
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- 13.
The order type selected determines the information that must be entered on the sales order and how the order is handled in the downstream processes.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because the order type selected plays a crucial role in determining the specific information that needs to be entered on a sales order. Different order types may require different details such as product specifications, quantities, pricing, and customer information. Additionally, the order type also determines how the order is handled in downstream processes such as inventory management, shipping, and invoicing. Therefore, selecting the correct order type is essential for ensuring accurate and efficient processing of sales orders.Rate this question:
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- 14.
If there are any incomplete items in the Incompletion Log the order will not be processed.
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True
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False
Correct Answer
A. TrueExplanation
The given statement is true. It states that if there are any incomplete items in the Incompletion Log, the order will not be processed. This implies that all items in the Incompletion Log must be completed in order for the order to be processed successfully.Rate this question:
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- 15.
SAP keeps a record of all changes made to a Sales Order, with the exception of texts.
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True
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False
Correct Answer
A. TrueExplanation
SAP maintains a comprehensive record of all modifications made to a Sales Order, excluding any changes to texts. This means that any alterations made to the order will be documented and can be easily tracked and reviewed. However, any modifications or updates made specifically to the text fields within the Sales Order will not be recorded in the system.Rate this question:
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- 16.
Which of the following are characteristics of Document Flow?
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Can only be viewed in Display and Change mode
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Displays all System Data Documents created with reference to a specific Sales Order
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Displays the Sales Order status
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All of the above
Correct Answer
A. All of the aboveExplanation
The given answer "All of the above" is correct because Document Flow in a system allows users to view and change documents related to a specific sales order. It displays all the system data documents created with reference to the sales order, including the sales order status. Therefore, all the characteristics mentioned in the options are true for Document Flow.Rate this question:
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- 17.
It is very important to check the Document Flow first when making changes to a Sales Order. The changes that can be made to a Sales Order are dependent on the order status and the documents that have been created with reference to that specific Sales Order.
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True
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False
Correct Answer
A. TrueExplanation
The document flow is crucial to check before making changes to a sales order because it determines the order status and the documents associated with it. Depending on the order status and the created documents, certain changes may or may not be possible. Therefore, it is important to review the document flow to ensure that any changes made to the sales order are appropriate and in line with the existing documents and order status.Rate this question:
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- 18.
The item category must be changed to “verified” for the order to be processed.
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True
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False
Correct Answer
A. TrueExplanation
In order for the order to be processed, the item category must be changed to "verified". This implies that there is a requirement or condition that needs to be met for the order to proceed, and that requirement is specifically related to the item category being marked as "verified". Therefore, the statement "True" indicates that this condition must be fulfilled in order for the order to be processed.Rate this question:
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- 19.
Both retail and library Dreamscape orders are created using the same sold-to customer/account.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because retail and library Dreamscape orders are not created using the same sold-to customer/account. These two types of orders are typically handled separately and have different customer/account information associated with them.Rate this question:
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- 20.
Which of the following are functions of a Delivery document?
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Can be created for selected line items in a Sales Order
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Captures Pick status
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Captures Pack status
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All of the above
Correct Answer
A. All of the aboveExplanation
A Delivery document can be created for selected line items in a Sales Order, capturing the specific items that are ready for delivery. It also captures the Pick status, indicating whether the items have been picked from the warehouse for delivery. Additionally, it captures the Pack status, indicating whether the items have been packed for shipment. Therefore, all of the given options are correct functions of a Delivery document.Rate this question:
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- 21.
Deliveries for VIP-Reprint Orders are created by the Warehouse Team.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because deliveries for VIP-Reprint Orders are not created by the Warehouse Team.Rate this question:
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- 22.
Delivery documents are created with reference to the Post Goods Issue.
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True
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False
Correct Answer
A. FalseExplanation
Delivery documents are not created with reference to the Post Goods Issue. In fact, it is the other way around. The Post Goods Issue is created with reference to the delivery documents. The Post Goods Issue is a step in the delivery process where the goods are physically removed from the warehouse or stock and delivered to the customer. Therefore, the correct answer is False.Rate this question:
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- 23.
Which of the following are Billing Documents?
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Debit Memo
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Credit Memo
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Invoice
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All of the above
Correct Answer
A. All of the aboveExplanation
All of the options mentioned, namely Debit Memo, Credit Memo, and Invoice, are considered billing documents. A Debit Memo is used to adjust an overpayment made by a customer, while a Credit Memo is issued to correct an underpayment or provide a refund. An Invoice is a document sent to a customer requesting payment for goods or services provided. Therefore, all three options are valid billing documents used in different scenarios.Rate this question:
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- 24.
You can check if an invoice has been paid from transaction VF03.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because transaction VF03 is used in SAP to display the billing document, which includes information about the invoice. By accessing VF03, one can view the payment status of the invoice and determine whether it has been paid or not.Rate this question:
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- 25.
Billing for Credit Memo Requests is processed via a batch job.
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True
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False
Correct Answer
A. FalseExplanation
Billing for Credit Memo Requests is not processed via a batch job.Rate this question:
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- 26.
A Return Order has the same functionality as a Sales Order but in reverse.
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True
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False
Correct Answer
A. TrueExplanation
A Return Order is a type of order that is created when a customer wants to return a previously purchased item. It serves the same purpose as a Sales Order, but in reverse. Just like a Sales Order, a Return Order includes details such as the customer's information, the item being returned, and any associated costs. However, instead of generating revenue, a Return Order is used to process refunds or exchanges for the customer. Therefore, the statement that a Return Order has the same functionality as a Sales Order but in reverse is true.Rate this question:
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- 27.
Which of the following is not a characteristic of a return order?
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Sales Order Type ZRE
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Created with a delivery block
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Document Flow is not available
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Created with reference to a billing document
Correct Answer
A. Document Flow is not availableExplanation
A return order is a type of sales order that is created when a customer wants to return a previously purchased item. It is characterized by certain features such as being created with a delivery block, being created with reference to a billing document, and having a specific sales order type. However, the characteristic that is not associated with a return order is that the document flow is not available. Document flow refers to the ability to track the movement and processing of documents related to a sales order, and it is typically available for regular sales orders but not for return orders.Rate this question:
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- 28.
For a replacement order that requires special handling, the Shipping Point remains Returns.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because for a replacement order that requires special handling, the shipping point remains returns. This means that even though the original item may need to be returned, the replacement item will still be shipped from the same location as the returns. This could be due to various reasons such as the need for specialized equipment or processes at the returns location, or the need to ensure that the replacement item is sent from the same place to maintain consistency in the handling and processing of returns.Rate this question:
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- 29.
The Return Material Authorization (RMA) is sent to the customer by the Returns Department.
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True
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False
Correct Answer
A. FalseExplanation
The explanation for the given answer, False, is that the Return Material Authorization (RMA) is not sent to the customer by the Returns Department. Instead, the RMA is typically issued by the Returns Department to the customer, authorizing them to return a product for repair, replacement, or refund.Rate this question:
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- 30.
A Credit Memo Request is created using the same transaction as a Sales Order because a Credit Memo Request is an order type.
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True
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False
Correct Answer
A. TrueExplanation
A Credit Memo Request is created using the same transaction as a Sales Order because it serves as an order type. This means that when a customer requests a credit memo for a previous purchase, the same transaction process is followed as when placing a sales order. This allows for consistency in the system and ensures that all necessary information is captured for both types of transactions.Rate this question:
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- 31.
The billing document for a credit memo request is created by the Customer Service Department or Processing Sales Department after the Credit Memo Request is saved.
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True
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False
Correct Answer
A. TrueExplanation
The billing document for a credit memo request is created by the Customer Service Department or Processing Sales Department after the Credit Memo Request is saved. This means that once the request is saved, the respective department will generate the billing document for the credit memo. Therefore, the statement is true.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 21, 2011Quiz Created by
MWTTraining
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