T-Mobile Sales Associate Quiz: Trivia!

1. Over 200 million people have never tried T-Mobile, that's 2 out of every 3 customers. What walk by pitch would be best to attract new customers to increase activations?

Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?

Hey welcome to the store, is your current phone contract up?

Welcome to the store, do you have any questions?

The suggested walk by pitch "Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?" would be the best to attract new customers and increase activations because it offers a clear and enticing benefit. Saving up to $480 dollars and getting a free smartphone is a strong incentive for potential customers to consider switching to T-Mobile. This pitch highlights the potential cost savings and the added value of a free smartphone, making it more likely to attract new customers.

Explanation

The suggested walk by pitch "Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?" would be the best to attract new customers and increase activations because it offers a clear and enticing benefit. Saving up to $480 dollars and getting a free smartphone is a strong incentive for potential customers to consider switching to T-Mobile. This pitch highlights the potential cost savings and the added value of a free smartphone, making it more likely to attract new customers.

2. T-Mobile received 25% more spectrum from AT&T, we also just purchased which cell provider to build out our LTE Network in 2013?

Clearview

MetroPCS

Net 10

Boost Mobile

T-Mobile received additional spectrum from AT&T, indicating their expansion plans for their LTE network. The question asks which cell provider T-Mobile purchased in 2013 to build out this network. The correct answer is MetroPCS, as this acquisition allowed T-Mobile to increase their network coverage and enhance their LTE capabilities.

Explanation

T-Mobile received additional spectrum from AT&T, indicating their expansion plans for their LTE network. The question asks which cell provider T-Mobile purchased in 2013 to build out this network. The correct answer is MetroPCS, as this acquisition allowed T-Mobile to increase their network coverage and enhance their LTE capabilities.

3. When it comes to offering the most value compared to the competition, what is T-Mobile's flagship offer?

$10 add-a-line

Unlimited 4G Data

Wifi calling

Lowest pricing on the Galaxy Line of smartphones of any carrier

T-Mobile's flagship offer that provides the most value compared to the competition is Unlimited 4G Data. This means that T-Mobile customers can enjoy high-speed internet without any data caps or restrictions, allowing them to stream, browse, and download as much as they want. This offer sets T-Mobile apart from its competitors and provides customers with a valuable and convenient service.

Explanation

T-Mobile's flagship offer that provides the most value compared to the competition is Unlimited 4G Data. This means that T-Mobile customers can enjoy high-speed internet without any data caps or restrictions, allowing them to stream, browse, and download as much as they want. This offer sets T-Mobile apart from its competitors and provides customers with a valuable and convenient service.

4. Which is a valid talking point about T-Mobiles Network?

T-Mobile’s 4G reaches more than 200 million people in 225 markets

We offer our customers the most value for their money with no data caps, limits, or speed restrictions.

Our network will only get better throughout 2013 as we build LTE into our existing backbone of 4G coverage.

In a recent test done by PC Magazine, T-Mobile’s 4G was faster than Verizon in 37% of major markets.

All of the above

The given correct answer is "All of the above". This means that all of the statements mentioned are valid talking points about T-Mobile's network. T-Mobile's 4G coverage reaches a large number of people in various markets, they offer customers good value with no data caps or speed restrictions, they are continuously improving their network by integrating LTE, and in a recent test, their 4G was found to be faster than Verizon in a significant percentage of major markets.

Explanation

The given correct answer is "All of the above". This means that all of the statements mentioned are valid talking points about T-Mobile's network. T-Mobile's 4G coverage reaches a large number of people in various markets, they offer customers good value with no data caps or speed restrictions, they are continuously improving their network by integrating LTE, and in a recent test, their 4G was found to be faster than Verizon in a significant percentage of major markets.

5. What questions should you NOT ask to step a customer up from a 2GB data plan to unlimited?

Do you ever enjoy Netflix or other streaming video?

Do you enjoy taking photos on your device?

Do you enjoy listening to Pandora or any other streaming music services?

Do you get a lot of Text Messages on your phone?

Do you have work emails sent to your phone?

The question "Do you get a lot of Text Messages on your phone?" should not be asked to step a customer up from a 2GB data plan to unlimited because text messages do not consume data. The customer's texting habits are unrelated to their data usage and therefore, asking about text messages would not provide any relevant information for upgrading their data plan.

Explanation

The question "Do you get a lot of Text Messages on your phone?" should not be asked to step a customer up from a 2GB data plan to unlimited because text messages do not consume data. The customer's texting habits are unrelated to their data usage and therefore, asking about text messages would not provide any relevant information for upgrading their data plan.

6. T-Mobile is spending how much on the development and upgrades of its new 4G network this year.

Over 1 Million

Over 400 Million

Over 800 Million

Over 4 Billion

T-Mobile is investing over 4 billion dollars in the development and upgrades of its new 4G network this year. This significant investment demonstrates the company's commitment to improving their network infrastructure and providing customers with faster and more reliable 4G services. The substantial amount of money being spent indicates that T-Mobile is dedicated to staying competitive in the telecommunications industry and ensuring that their network meets the increasing demand for high-speed connectivity.

Explanation

T-Mobile is investing over 4 billion dollars in the development and upgrades of its new 4G network this year. This significant investment demonstrates the company's commitment to improving their network infrastructure and providing customers with faster and more reliable 4G services. The substantial amount of money being spent indicates that T-Mobile is dedicated to staying competitive in the telecommunications industry and ensuring that their network meets the increasing demand for high-speed connectivity.

7. A customer with two smartphones on AT&T with Unlimited Talk/Text and a 10GB Shared Plan can save how much over the course of their new two-year contract by switching to T-Mobile

$240

$320

$360

$480

By switching to T-Mobile, the customer can save $480 over the course of their new two-year contract. This is because T-Mobile offers cheaper plans compared to AT&T, and they also have unlimited data plans available. Therefore, the customer can save a significant amount of money by switching to T-Mobile.

Explanation

By switching to T-Mobile, the customer can save $480 over the course of their new two-year contract. This is because T-Mobile offers cheaper plans compared to AT&T, and they also have unlimited data plans available. Therefore, the customer can save a significant amount of money by switching to T-Mobile.

8. The CTIA wireless association recently reported wireless had a______% annual data traffic growth?

51%

74%

99%

104%

The correct answer is 104%. This indicates that the CTIA wireless association reported a significant annual growth of 104% in wireless data traffic. This suggests a rapid increase in the amount of data being transmitted over wireless networks, highlighting the growing demand for wireless connectivity and usage.

Explanation

The correct answer is 104%. This indicates that the CTIA wireless association reported a significant annual growth of 104% in wireless data traffic. This suggests a rapid increase in the amount of data being transmitted over wireless networks, highlighting the growing demand for wireless connectivity and usage.

9. In 2012 T-Mobiles network has had __% fewer dropped calls and __% faster data transmission rates than previous years.

17%, 40%

25%, 150%

60%, 30%

In 2012, T-Mobile's network experienced a 17% reduction in dropped calls compared to previous years. Additionally, the data transmission rates on their network were 40% faster in 2012 compared to previous years.

Explanation

In 2012, T-Mobile's network experienced a 17% reduction in dropped calls compared to previous years. Additionally, the data transmission rates on their network were 40% faster in 2012 compared to previous years.

10. T-Mobile is going through a network modernization that will increase network speeds and coverage exponentially. What is NOT included in this modernization?

Replacing copper lines with fiber optics

Adding new antennas

Installing Advanced LTE equipment to our network.

Installing Larger Capacitors

Reallocating 2G frequencies to 4G

Moving ground based equipment to the top of towers.

The modernization plan mentioned in the question includes various improvements to T-Mobile's network, such as replacing copper lines with fiber optics, adding new antennas, installing Advanced LTE equipment, reallocating 2G frequencies to 4G, and moving ground-based equipment to the top of towers. However, installing larger capacitors is not mentioned as part of this modernization plan.

Explanation

The modernization plan mentioned in the question includes various improvements to T-Mobile's network, such as replacing copper lines with fiber optics, adding new antennas, installing Advanced LTE equipment, reallocating 2G frequencies to 4G, and moving ground-based equipment to the top of towers. However, installing larger capacitors is not mentioned as part of this modernization plan.

T-mobile Sales Associate Quiz: Trivia!