T-mobile Sales Associate Quiz: Trivia!

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| By Jmaiwald

Jmaiwald

Community Contributor

Quizzes Created: 1 | Total Attempts: 674

Questions: 10 | Attempts: 675 | Updated: Mar 22, 2023

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Questions and Answers

1.

A customer with two smartphones on AT&T with Unlimited Talk/Text and a 10GB Shared Plan can save how much over the course of their new two-year contract by switching to T-Mobile
- A.
  
  $240
- B.
  
  $320
- C.
  
  $360
- D.
  
  $480
Correct Answer
D. $480

Explanation
By switching to T-Mobile, the customer can save $480 over the course of their new two-year contract. This is because T-Mobile offers cheaper plans compared to AT&T, and they also have unlimited data plans available. Therefore, the customer can save a significant amount of money by switching to T-Mobile.

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1
1
2.

Over 200 million people have never tried T-Mobile, that’s 2 out of every 3 customers. What walk by pitch would be best to attract new customers to increase activations?
- A.
  
  Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?
- B.
  
  Hey welcome to the store, is your current phone contract up?
- C.
  
  Welcome to the store, do you have any questions?
Correct Answer
A. Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?

Explanation
The suggested walk by pitch "Hey welcome to the store, how would you like to save up to $480 dollars and get a free smartphone?" would be the best to attract new customers and increase activations because it offers a clear and enticing benefit. Saving up to $480 dollars and getting a free smartphone is a strong incentive for potential customers to consider switching to T-Mobile. This pitch highlights the potential cost savings and the added value of a free smartphone, making it more likely to attract new customers.

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3.

The CTIA wireless association recently reported wireless had a______% annual data traffic growth?
- A.
  
  51%
- B.
  
  74%
- C.
  
  99%
- D.
  
  104%
Correct Answer
D. 104%

Explanation
The correct answer is 104%. This indicates that the CTIA wireless association reported a significant annual growth of 104% in wireless data traffic. This suggests a rapid increase in the amount of data being transmitted over wireless networks, highlighting the growing demand for wireless connectivity and usage.

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4.

When it comes to offering the most value compared to the competition, what is T-Mobile’s flagship offer?
- A.
  
  $10 add-a-line
- B.
  
  Unlimited 4G Data
- C.
  
  Wifi calling
- D.
  
  Lowest pricing on the Galaxy Line of smartphones of any carrier
Correct Answer
B. Unlimited 4G Data

Explanation
T-Mobile's flagship offer that provides the most value compared to the competition is Unlimited 4G Data. This means that T-Mobile customers can enjoy high-speed internet without any data caps or restrictions, allowing them to stream, browse, and download as much as they want. This offer sets T-Mobile apart from its competitors and provides customers with a valuable and convenient service.

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5.

What questions should you NOT ask to step a customer up from a 2GB data plan to unlimited?
- A.
  
  Do you ever enjoy Netflix or other streaming video?
- B.
  
  Do you enjoy taking photos on your device?
- C.
  
  Do you enjoy listening to Pandora or any other streaming music services?
- D.
  
  Do you get a lot of Text Messages on your phone?
- E.
  
  Do you have work emails sent to your phone?
Correct Answer
D. Do you get a lot of Text Messages on your phone?

Explanation
The question "Do you get a lot of Text Messages on your phone?" should not be asked to step a customer up from a 2GB data plan to unlimited because text messages do not consume data. The customer's texting habits are unrelated to their data usage and therefore, asking about text messages would not provide any relevant information for upgrading their data plan.

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0
1
6.

Which is a valid talking point about T-Mobiles Network?
- A.
  
  T-Mobile’s 4G reaches more than 200 million people in 225 markets
- B.
  
  We offer our customers the most value for their money with no data caps, limits, or speed restrictions.
- C.
  
  Our network will only get better throughout 2013 as we build LTE into our existing backbone of 4G coverage.
- D.
  
  In a recent test done by PC Magazine, T-Mobile’s 4G was faster than Verizon in 37% of major markets.
- E.
  
  All of the above
Correct Answer
E. All of the above

Explanation
The given correct answer is "All of the above". This means that all of the statements mentioned are valid talking points about T-Mobile's network. T-Mobile's 4G coverage reaches a large number of people in various markets, they offer customers good value with no data caps or speed restrictions, they are continuously improving their network by integrating LTE, and in a recent test, their 4G was found to be faster than Verizon in a significant percentage of major markets.

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7.

T-Mobile is spending how much on the development and upgrades of its new 4G network this year.
- A.
  
  Over 1 Million
- B.
  
  Over 400 Million
- C.
  
  Over 800 Million
- D.
  
  Over 4 Billion
Correct Answer
D. Over 4 Billion

Explanation
T-Mobile is investing over 4 billion dollars in the development and upgrades of its new 4G network this year. This significant investment demonstrates the company's commitment to improving their network infrastructure and providing customers with faster and more reliable 4G services. The substantial amount of money being spent indicates that T-Mobile is dedicated to staying competitive in the telecommunications industry and ensuring that their network meets the increasing demand for high-speed connectivity.

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8.

In 2012 T-Mobiles network has had __% fewer dropped calls and __% faster data transmission rates than previous years.
- A.
  
  17%, 40%
- B.
  
  25%, 150%
- C.
  
  60%, 30%
Correct Answer
A. 17%, 40%

Explanation
In 2012, T-Mobile's network experienced a 17% reduction in dropped calls compared to previous years. Additionally, the data transmission rates on their network were 40% faster in 2012 compared to previous years.

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9.

T-Mobile is going through a network modernization that will increase network speeds and coverage exponentially. What is NOT included in this modernization?
- A.
  
  Replacing copper lines with fiber optics
- B.
  
  Adding new antennas
- C.
  
  Installing Advanced LTE equipment to our network.
- D.
  
  Installing Larger Capacitors
- E.
  
  Reallocating 2G frequencies to 4G
- F.
  
  Moving ground based equipment to the top of towers.
Correct Answer
D. Installing Larger Capacitors

Explanation
The modernization plan mentioned in the question includes various improvements to T-Mobile's network, such as replacing copper lines with fiber optics, adding new antennas, installing Advanced LTE equipment, reallocating 2G frequencies to 4G, and moving ground-based equipment to the top of towers. However, installing larger capacitors is not mentioned as part of this modernization plan.

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10.

T-Mobile received 25% more spectrum from AT&T, we also just purchased which cell provider to build out our LTE Network in 2013?
- A.
  
  Clearview
- B.
  
  MetroPCS
- C.
  
  Net 10
- D.
  
  Boost Mobile
Correct Answer
B. MetroPCS

Explanation
T-Mobile received additional spectrum from AT&T, indicating their expansion plans for their LTE network. The question asks which cell provider T-Mobile purchased in 2013 to build out this network. The correct answer is MetroPCS, as this acquisition allowed T-Mobile to increase their network coverage and enhance their LTE capabilities.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 28, 2013

Quiz Created by
Jmaiwald

T-mobile Sales Associate Quiz: Trivia!

A customer with two smartphones on AT&T with Unlimited Talk/Text and a 10GB Shared Plan can save how much over the course of their new two-year contract by switching to T-Mobile

Over 200 million people have never tried T-Mobile, that’s 2 out of every 3 customers. What walk by pitch would be best to attract new customers to increase activations?

The CTIA wireless association recently reported wireless had a______% annual data traffic growth?

When it comes to offering the most value compared to the competition, what is T-Mobile’s flagship offer?

What questions should you NOT ask to step a customer up from a 2GB data plan to unlimited?

Which is a valid talking point about T-Mobiles Network?

T-Mobile is spending how much on the development and upgrades of its new 4G network this year.

In 2012 T-Mobiles network has had __% fewer dropped calls and __% faster data transmission rates than previous years.

T-Mobile is going through a network modernization that will increase network speeds and coverage exponentially. What is NOT included in this modernization?

T-Mobile received 25% more spectrum from AT&T, we also just purchased which cell provider to build out our LTE Network in 2013?

In 2012 T-Mobiles network has had % fewer dropped calls and % faster data transmission rates than previous years.