Welcome to the final step in your T-Mobile Limited Express Stores Certification Process: Your Final Exam! All questions are multiple choice, and you may use any notes you took during your training. � An 85% or higher is required to pass. � Good luck!
5
1
2
3
Black, Navy or Khaki
Jeans
Black
Black or Navy
Black or Khaki
True
False
20
10
Live handesets are not required for TPRI locations
17
27
True
False
True
False
True
False
The number of customers who activate service in our location
The number of customers who run credit in our location but do not purchase a phone
The number of customers who activate service in our location vs the amount of our customers who disconnected service.
The amount of customers converted from another carrier to T-Mobile
The number of customers converted from Prepaid to Postpaid
The number of customers whose credit is run and approved for service in our location vs the number of customers who activate
50%
20%
85%
35%
60%
Tender Loving Care
Think Long Commitment
Think Lifetime Customer
Teach Learn Coach
Customer follow up calls to answer questions, drive sales and increase customer loyalty
On-boarding the customer properly while in the store to ensure an enjoyable experience
Recommending the complete solution to each customer to maximize productivity
A method of team development to assist managers in creating a positive culture within their location
The District Managers
The Store Managers
The Owners
The Office Staff
Everyone!!
1
2
6
8
5
*BAL# (*225#)
#MIN# (#646#)
#BAL# (#225#)
$BAL$ ($225$)
You can only check in iCam
#MIN# (#646#)
#BAL# (#225#)
*MIN# (*646#)
#USE# (#873#)
#NUM# (#686#)
#BAL# (#225#)
#MSG# (#674#)
#NUM# (#686#)
#999#
You can only find the balance remaining on their Prepaid Account through the Flex Pay Customer Care department
30 Days
90 Days
180 Days
One Year
CDMA
GSM
GRPS
TDMA
EDGE
Dell Mini Netbook
Rocket 2.0
MyTouch 4g
Samsung Galaxy Tab
HTC HD7
HSPA
3G
HSPA+
EDGE
UMA
GPRS
3G
EDGE
GSM
Alien
Android
Robot
Symbian
Windows
$1.99 per line per month
$4.99 per line per month
$4.99 per account per month
$9.99 per account per month
Family Allowances has been discontinued with the new Even More Plans
True
False
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