T-mobile Limited Express Stores Final Test

50 Questions | By Dariamarsh | Updated: Mar 21, 2022 | Attempts: 884

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T-mobile Limited Express Stores Final Test - Quiz

Welcome to the final step in your T-Mobile Limited Express Stores Certification Process: Your Final Exam! All questions are multiple choice, and you may use any notes you took during your training. � An 85% or higher is required to pass. � Good luck!

Questions and Answers

1.

The minimum required number of sales representatives on the sales floor at any time is:
- A.
  
  5
- B.
  
  1
- C.
  
  2
- D.
  
  3
2.

The proper color pants to be worn, according to the T-Mobile Policy, is
- A.
  
  Black, Navy or Khaki
- B.
  
  Jeans
- C.
  
  Black
- D.
  
  Black or Navy
- E.
  
  Black or Khaki
3.

True or False: Express employees are permitted to use personal handsets from various carriers while on the sales floor.
- A.
  
  True
- B.
  
  False
4.

The number of live handsets required for TPRI locations are:
- A.
  
  20
- B.
  
  10
- C.
  
  Live handesets are not required for TPRI locations
- D.
  
  17
- E.
  
  27
5.

True or False: If a new handset is delivered to the store and the dummy phone is on display, but no price card was emailed, it is acceptable to display a handwritten price card until the computer generated card is sent.
- A.
  
  True
- B.
  
  False
6.

True or False: Sales representatives can post collateral (signs) sent from the handset manufacturers in their showroom as long as it matches the T-Mobile approved signage.
- A.
  
  True
- B.
  
  False
7.

True or False: T-Mobile TPRI locations must support 100% of the products and services offered by T-Mobile.
- A.
  
  True
- B.
  
  False
8.

Churn is:
- A.
  
  The number of customers who activate service in our location
- B.
  
  The number of customers who run credit in our location but do not purchase a phone
- C.
  
  The number of customers who activate service in our location vs the amount of our customers who disconnected service.
9.

Conversion rates measure:
- A.
  
  The amount of customers converted from another carrier to T-Mobile
- B.
  
  The number of customers converted from Prepaid to Postpaid
- C.
  
  The number of customers whose credit is run and approved for service in our location vs the number of customers who activate
10.

The minimum goal for Prime Conversion rates is:
- A.
  
  50%
- B.
  
  20%
- C.
  
  85%
- D.
  
  35%
- E.
  
  60%
11.

Regarding the "TLC" program, what does "TLC" stand for?
- A.
  
  Tender Loving Care
- B.
  
  Think Long Commitment
- C.
  
  Think Lifetime Customer
- D.
  
  Teach Learn Coach
12.

Describe the "TLC" program.
- A.
  
  Customer follow up calls to answer questions, drive sales and increase customer loyalty
- B.
  
  On-boarding the customer properly while in the store to ensure an enjoyable experience
- C.
  
  Recommending the complete solution to each customer to maximize productivity
- D.
  
  A method of team development to assist managers in creating a positive culture within their location
13.

The Auditor Score Card measures store compliance with the T-Mobile rules and regulations of store and representative appearance. It is the responsibility of the following people to be sure the store is always compliant:
- A.
  
  The District Managers
- B.
  
  The Store Managers
- C.
  
  The Owners
- D.
  
  The Office Staff
- E.
  
  Everyone!!
14.

How many Personal Coverage Checks are required to be completed for each customer?
- A.
  
  1
- B.
  
  2
- C.
  
  6
- D.
  
  8
- E.
  
  5
15.

What do you dial on a customer's phone for find their balance due?
- A.
  
  *BAL# (*225#)
- B.
  
  #MIN# (#646#)
- C.
  
  #BAL# (#225#)
- D.
  
  $BAL$ ($225$)
- E.
  
  You can only check in iCam
16.

What do you dial on a customer's phone for find their minutes use?
- A.
  
  #MIN# (#646#)
- B.
  
  #BAL# (#225#)
- C.
  
  *MIN# (*646#)
- D.
  
  #USE# (#873#)
- E.
  
  #NUM# (#686#)
17.

What do you dial on a Prepaid customer's phone to find the balance remaining on their Prepaid Account?
- A.
  
  #BAL# (#225#)
- B.
  
  #MSG# (#674#)
- C.
  
  #NUM# (#686#)
- D.
  
  #999#
- E.
  
  You can only find the balance remaining on their Prepaid Account through the Flex Pay Customer Care department
18.

What is the expiration on a $100 Prepaid Refill card when used to fund a standard ToGo Prepaid service?
- A.
  
  30 Days
- B.
  
  90 Days
- C.
  
  180 Days
- D.
  
  One Year
19.

T-Mobile uses a technology called ______________ for their voice services
- A.
  
  CDMA
- B.
  
  GSM
- C.
  
  GRPS
- D.
  
  TDMA
- E.
  
  EDGE
20.

Which of the following devices use a T-Mobile Mobile Broadband rate plan? (choose 3)
- A.
  
  Dell Mini Netbook
- B.
  
  Rocket 2.0
- C.
  
  MyTouch 4g
- D.
  
  Samsung Galaxy Tab
- E.
  
  HTC HD7
21.

What is the name of the technology for lightning fast internet speeds utillized by the WebConnect Rocket?
- A.
  
  HSPA
- B.
  
  3G
- C.
  
  HSPA+
- D.
  
  EDGE
22.

Using WiFi to make (Hot Spot Calling) calls utilized by Blackberrys is what technology?
- A.
  
  UMA
- B.
  
  GPRS
- C.
  
  3G
- D.
  
  EDGE
- E.
  
  GSM
23.

What operating system does the MyTouch 4G and Samsung Galaxy use?
- A.
  
  Alien
- B.
  
  Android
- C.
  
  Robot
- D.
  
  Symbian
- E.
  
  Windows
24.

What is the current monthly service charge for Family Allowances?
- A.
  
  $1.99 per line per month
- B.
  
  $4.99 per line per month
- C.
  
  $4.99 per account per month
- D.
  
  $9.99 per account per month
- E.
  
  Family Allowances has been discontinued with the new Even More Plans
25.

True or False: Employees of businesses that are eligible for the Premier Discount Program are eligible for waived activation fees and a percentage off of their monthly bill.
- A.
  
  True
- B.
  
  False