T-mobile Limited Express Stores Final Test
Welcome to the final step in your T-Mobile Limited Express Stores Certification Process: Your Final Exam! All questions are multiple choice, and you may use any notes you took during your training. � An 85% or higher is required to pass. � Good luck!
- 1.The minimum required number of sales representatives on the sales floor at any time is:
- A.
5
- B.
1
- C.
2
- D.
3
- 2.The proper color pants to be worn, according to the T-Mobile Policy, is
- A.
Black, Navy or Khaki
- B.
Jeans
- C.
Black
- D.
Black or Navy
- E.
Black or Khaki
- 3.True or False: Express employees are permitted to use personal handsets from various carriers while on the sales floor.
- A.
True
- B.
False
- 4.The number of live handsets required for TPRI locations are:
- A.
20
- B.
10
- C.
Live handesets are not required for TPRI locations
- D.
17
- E.
27
- 5.True or False: If a new handset is delivered to the store and the dummy phone is on display, but no price card was emailed, it is acceptable to display a handwritten price card until the computer generated card is sent.
- A.
True
- B.
False
- 6.True or False: Sales representatives can post collateral (signs) sent from the handset manufacturers in their showroom as long as it matches the T-Mobile approved signage.
- A.
True
- B.
False
- 7.True or False: T-Mobile TPRI locations must support 100% of the products and services offered by T-Mobile.
- A.
True
- B.
False
- 8.Churn is:
- A.
The number of customers who activate service in our location
- B.
The number of customers who run credit in our location but do not purchase a phone
- C.
The number of customers who activate service in our location vs the amount of our customers who disconnected service.
- 9.Conversion rates measure:
- A.
The amount of customers converted from another carrier to T-Mobile
- B.
The number of customers converted from Prepaid to Postpaid
- C.
The number of customers whose credit is run and approved for service in our location vs the number of customers who activate
- 10.The minimum goal for Prime Conversion rates is:
- A.
50%
- B.
20%
- C.
85%
- D.
35%
- E.
60%
- 11.Regarding the "TLC" program, what does "TLC" stand for?
- A.
Tender Loving Care
- B.
Think Long Commitment
- C.
Think Lifetime Customer
- D.
Teach Learn Coach
- 12.Describe the "TLC" program.
- A.
Customer follow up calls to answer questions, drive sales and increase customer loyalty
- B.
On-boarding the customer properly while in the store to ensure an enjoyable experience
- C.
Recommending the complete solution to each customer to maximize productivity
- D.
A method of team development to assist managers in creating a positive culture within their location
- 13.The Auditor Score Card measures store compliance with the T-Mobile rules and regulations of store and representative appearance. It is the responsibility of the following people to be sure the store is always compliant:
- A.
The District Managers
- B.
The Store Managers
- C.
The Owners
- D.
The Office Staff
- E.
Everyone!!
- 14.How many Personal Coverage Checks are required to be completed for each customer?
- A.
1
- B.
2
- C.
6
- D.
8
- E.
5
- 15.What do you dial on a customer's phone for find their balance due?
- A.
*BAL# (*225#)
- B.
#MIN# (#646#)
- C.
#BAL# (#225#)
- D.
$BAL$ ($225$)
- E.
You can only check in iCam
- 16.What do you dial on a customer's phone for find their minutes use?
- A.
#MIN# (#646#)
- B.
#BAL# (#225#)
- C.
*MIN# (*646#)
- D.
#USE# (#873#)
- E.
#NUM# (#686#)
- 17.What do you dial on a Prepaid customer's phone to find the balance remaining on their Prepaid Account?
- A.
#BAL# (#225#)
- B.
#MSG# (#674#)
- C.
#NUM# (#686#)
- D.
#999#
- E.
You can only find the balance remaining on their Prepaid Account through the Flex Pay Customer Care department
- 18.What is the expiration on a $100 Prepaid Refill card when used to fund a standard ToGo Prepaid service?
- A.
30 Days
- B.
90 Days
- C.
180 Days
- D.
One Year
- 19.T-Mobile uses a technology called ______________ for their voice services
- A.
CDMA
- B.
GSM
- C.
GRPS
- D.
TDMA
- E.
EDGE
- 20.Which of the following devices use a T-Mobile Mobile Broadband rate plan? (choose 3)
- A.
Dell Mini Netbook
- B.
Rocket 2.0
- C.
MyTouch 4g
- D.
Samsung Galaxy Tab
- E.
HTC HD7
- 21.What is the name of the technology for lightning fast internet speeds utillized by the WebConnect Rocket?
- A.
HSPA
- B.
3G
- C.
HSPA+
- D.
EDGE
- 22.Using WiFi to make (Hot Spot Calling) calls utilized by Blackberrys is what technology?
- A.
UMA
- B.
GPRS
- C.
3G
- D.
EDGE
- E.
GSM
- 23.What operating system does the MyTouch 4G and Samsung Galaxy use?
- A.
Alien
- B.
Android
- C.
Robot
- D.
Symbian
- E.
Windows
- 24.What is the current monthly service charge for Family Allowances?
- A.
$1.99 per line per month
- B.
$4.99 per line per month
- C.
$4.99 per account per month
- D.
$9.99 per account per month
- E.
Family Allowances has been discontinued with the new Even More Plans
- 25.True or False: Employees of businesses that are eligible for the Premier Discount Program are eligible for waived activation fees and a percentage off of their monthly bill.
- A.
True
- B.
False
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