T-mobile Limited Express Stores Final Test

50 Questions | Total Attempts: 664

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T-mobile Limited Express Stores Final Test

Welcome to the final step in your T-Mobile Limited Express Stores Certification Process: Your Final Exam! All questions are multiple choice, and you may use any notes you took during your training. � An 85% or higher is required to pass. � Good luck!


Questions and Answers
  • 1. 
    The minimum required number of sales representatives on the sales floor at any time is:
    • A. 

      5

    • B. 

      1

    • C. 

      2

    • D. 

      3

  • 2. 
    The proper color pants to be worn, according to the T-Mobile Policy, is
    • A. 

      Black, Navy or Khaki

    • B. 

      Jeans

    • C. 

      Black

    • D. 

      Black or Navy

    • E. 

      Black or Khaki

  • 3. 
    True or False: Express employees are permitted to use personal handsets from various carriers while on the sales floor.
    • A. 

      True

    • B. 

      False

  • 4. 
    The number of live handsets required for TPRI locations are:
    • A. 

      20

    • B. 

      10

    • C. 

      Live handesets are not required for TPRI locations

    • D. 

      17

    • E. 

      27

  • 5. 
    True or False:  If a new handset is delivered to the store and the dummy phone is on display, but no price card was emailed, it is acceptable to display a handwritten price card until the computer generated card is sent.
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False:  Sales representatives can post collateral (signs) sent from the handset manufacturers in their showroom as long as it matches the T-Mobile approved signage.
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False:  T-Mobile TPRI locations must support 100% of the products and services offered by T-Mobile.
    • A. 

      True

    • B. 

      False

  • 8. 
    Churn is:
    • A. 

      The number of customers who activate service in our location

    • B. 

      The number of customers who run credit in our location but do not purchase a phone

    • C. 

      The number of customers who activate service in our location vs the amount of our customers who disconnected service.

  • 9. 
    Conversion rates measure:
    • A. 

      The amount of customers converted from another carrier to T-Mobile

    • B. 

      The number of customers converted from Prepaid to Postpaid

    • C. 

      The number of customers whose credit is run and approved for service in our location vs the number of customers who activate

  • 10. 
    The minimum goal for Prime Conversion rates is:
    • A. 

      50%

    • B. 

      20%

    • C. 

      85%

    • D. 

      35%

    • E. 

      60%

  • 11. 
    Regarding the "TLC" program, what does "TLC" stand for? 
    • A. 

      Tender Loving Care

    • B. 

      Think Long Commitment

    • C. 

      Think Lifetime Customer

    • D. 

      Teach Learn Coach

  • 12. 
    Describe the "TLC" program. 
    • A. 

      Customer follow up calls to answer questions, drive sales and increase customer loyalty

    • B. 

      On-boarding the customer properly while in the store to ensure an enjoyable experience

    • C. 

      Recommending the complete solution to each customer to maximize productivity

    • D. 

      A method of team development to assist managers in creating a positive culture within their location

  • 13. 
    The Auditor Score Card measures store compliance with the T-Mobile rules and regulations of store and representative appearance.  It is the responsibility of the following people to be sure the store is always compliant:
    • A. 

      The District Managers

    • B. 

      The Store Managers

    • C. 

      The Owners

    • D. 

      The Office Staff

    • E. 

      Everyone!!

  • 14. 
    How many Personal Coverage Checks are required to be completed for each customer?
    • A. 

      1

    • B. 

      2

    • C. 

      6

    • D. 

      8

    • E. 

      5

  • 15. 
    What do you dial on a customer's phone for find their balance due?
    • A. 

      *BAL# (*225#)

    • B. 

      #MIN# (#646#)

    • C. 

      #BAL# (#225#)

    • D. 

      $BAL$ ($225$)

    • E. 

      You can only check in iCam

  • 16. 
    What do you dial on a customer's phone for find their minutes use?
    • A. 

      #MIN# (#646#)

    • B. 

      #BAL# (#225#)

    • C. 

      *MIN# (*646#)

    • D. 

      #USE# (#873#)

    • E. 

      #NUM# (#686#)

  • 17. 
    What do you dial on a Prepaid customer's phone to find the balance remaining on their Prepaid Account?
    • A. 

      #BAL# (#225#)

    • B. 

      #MSG# (#674#)

    • C. 

      #NUM# (#686#)

    • D. 

      #999#

    • E. 

      You can only find the balance remaining on their Prepaid Account through the Flex Pay Customer Care department

  • 18. 
    What is the expiration on a $100 Prepaid Refill card when used to fund a standard ToGo Prepaid service?
    • A. 

      30 Days

    • B. 

      90 Days

    • C. 

      180 Days

    • D. 

      One Year

  • 19. 
    T-Mobile uses a technology called ______________ for their voice services
    • A. 

      CDMA

    • B. 

      GSM

    • C. 

      GRPS

    • D. 

      TDMA

    • E. 

      EDGE

  • 20. 
    Which of the following devices use a T-Mobile Mobile Broadband rate plan? (choose 3)
    • A. 

      Dell Mini Netbook

    • B. 

      Rocket 2.0

    • C. 

      MyTouch 4g

    • D. 

      Samsung Galaxy Tab

    • E. 

      HTC HD7

  • 21. 
    What is the name of the technology for lightning fast internet speeds utillized by the WebConnect Rocket?
    • A. 

      HSPA

    • B. 

      3G

    • C. 

      HSPA+

    • D. 

      EDGE

  • 22. 
    Using WiFi to make (Hot Spot Calling)  calls utilized by Blackberrys is  what technology?
    • A. 

      UMA

    • B. 

      GPRS

    • C. 

      3G

    • D. 

      EDGE

    • E. 

      GSM

  • 23. 
    What operating system does the MyTouch 4G and Samsung Galaxy use?
    • A. 

      Alien

    • B. 

      Android

    • C. 

      Robot

    • D. 

      Symbian

    • E. 

      Windows

  • 24. 
    What is the current monthly service charge for Family Allowances?
    • A. 

      $1.99 per line per month

    • B. 

      $4.99 per line per month

    • C. 

      $4.99 per account per month

    • D. 

      $9.99 per account per month

    • E. 

      Family Allowances has been discontinued with the new Even More Plans

  • 25. 
    True or False:  Employees of businesses that are eligible for the Premier Discount Program are eligible for waived activation fees and a percentage off of their monthly bill.
    • A. 

      True

    • B. 

      False