Resident Utility Bill And Collect Article Quiz
- 1.Approximately how many U.S. apartment residents are billed for utilities in addition to rent?
- A.
1 million
- B.
5 million
- C.
10 million
- D.
20 million
- E.
50 million
- 2.When utility bill and collect services were first intriduced, which of the following was a benefit of them?
- A.
Increase in property income
- B.
Being able to collect bills faster
- C.
Decrease in the amount of delinquent payments
- D.
Decrease in the workload for property staff
- 3.Which of the following would NOT be included on a convergent bill?
- A.
Garbage fees
- B.
Pet fees
- C.
Utilities
- D.
Rent
- E.
All of the above might be included on a convergent bill
- 4.Convergent billing now represents about ___________ resident utility and rent bills per month.
- A.
25,000 to 100,000
- B.
500,000 to 1 million
- C.
1.5 to 2 million
- D.
10 to 25 million
- 5.Which of the following is NOT a benefit of electronic convergent billing?
- A.
Accelerated collections
- B.
Decreased vacant costs
- C.
Less required working capital
- D.
Reduced administrative workload
- E.
Improved transparency
- F.
Increased resident satisfaction
- 6.Which of the following is the owner of Holly Station, a Tristar property, and is quoted in the article?
- A.
Virginia Love
- B.
Peter Voelkel
- C.
Dave Staal
- D.
Doug Hastings
- 7.Which of the following is NOT a reason why the practice of utility bill and collect persits?
- A.
It's the lowest price option
- B.
It operates "out of site, out of mind"
- C.
Cryptic, complex vendor remittance statements
- D.
It's accepted as a necessary evil
- 8.According to Dave Staal's estimates, by how much could electronic convergent billing increase utiity collections?
- A.
10 to 20 percent
- B.
20 to 30 percent
- C.
30 to 40 percent
- D.
40 to 50 percent
- 9.Which of the following is NOT a feature of electronic convergent billing?
- A.
Rent, utilities, etc., included on one bill
- B.
Bills emailed to residents
- C.
Direct links to online payment services
- D.
All of the above are features of electronic convergent billing
Questions: 10 | Attempts: 23060 | Last updated: Mar 22, 2022
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