Resident Utility Bill And Collect Article Quiz

9 Questions | Total Attempts: 47

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  • 1. 
    Approximately how many U.S. apartment residents are billed for utilities in addition to rent?
    • A. 

      1 million

    • B. 

      5 million

    • C. 

      10 million

    • D. 

      20 million

    • E. 

      50 million

  • 2. 
    When utility bill and collect services were first intriduced, which of the following was a benefit of them?
    • A. 

      Increase in property income

    • B. 

      Being able to collect bills faster

    • C. 

      Decrease in the amount of delinquent payments

    • D. 

      Decrease in the workload for property staff

  • 3. 
    Which of the following would NOT be included on a convergent bill?
    • A. 

      Garbage fees

    • B. 

      Pet fees

    • C. 

      Utilities

    • D. 

      Rent

    • E. 

      All of the above might be included on a convergent bill

  • 4. 
    Convergent billing now represents about ___________ resident utility and rent bills per month.
    • A. 

      25,000 to 100,000

    • B. 

      500,000 to 1 million

    • C. 

      1.5 to 2 million

    • D. 

      10 to 25 million

  • 5. 
    Which of the following is NOT a benefit of electronic convergent billing?
    • A. 

      Accelerated collections

    • B. 

      Decreased vacant costs

    • C. 

      Less required working capital

    • D. 

      Reduced administrative workload

    • E. 

      Improved transparency

    • F. 

      Increased resident satisfaction

  • 6. 
    Which of the following is the owner of Holly Station, a Tristar property, and is quoted in the article?
    • A. 

      Virginia Love

    • B. 

      Peter Voelkel

    • C. 

      Dave Staal

    • D. 

      Doug Hastings

  • 7. 
    Which of the following is NOT a reason why the practice of utility bill and collect persits?
    • A. 

      It's the lowest price option

    • B. 

      It operates "out of site, out of mind"

    • C. 

      Cryptic, complex vendor remittance statements

    • D. 

      It's accepted as a necessary evil

  • 8. 
    According to Dave Staal's estimates, by how much could electronic convergent billing increase utiity collections?
    • A. 

      10 to 20 percent

    • B. 

      20 to 30 percent

    • C. 

      30 to 40 percent

    • D. 

      40 to 50 percent

  • 9. 
    Which of the following is NOT a feature of electronic convergent billing?
    • A. 

      Rent, utilities, etc., included on one bill

    • B. 

      Bills emailed to residents

    • C. 

      Direct links to online payment services

    • D. 

      All of the above are features of electronic convergent billing

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