Bill And Collect Article Quiz

9 Questions | Total Attempts: 42

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Article Quizzes & Trivia

This quiz is to test how well you know your bill and collect. You may consult the recent article "The Death Utility Bill and Collect" as you take it. Good luck!


Questions and Answers
  • 1. 
    Approximately how many U.S. apartment residents are billed for utilities in addition to rent?
    • A. 

      1 million

    • B. 

      5 million

    • C. 

      10 million

    • D. 

      20 million

    • E. 

      50 million

  • 2. 
    When utility bill and collect services were first introduced, which of the following was a benefit of them?
    • A. 

      Increase in property income

    • B. 

      Being able to collect bills faster

    • C. 

      Decrease in the amount of delinquent payments

    • D. 

      Decrease in the workload for property staff

  • 3. 
    Which of the following would NOT be included on a convergent bill?
    • A. 

      Garbage fees

    • B. 

      Pet fees

    • C. 

      Utilities

    • D. 

      Rent

    • E. 

      All of the above might be included on a convergent bill.

  • 4. 
    Convergent billing now represents about _________ resident utility and rent bills per month.
    • A. 

      25,000 to 100,000

    • B. 

      500,000 to 1 million

    • C. 

      1.5 to 2 million

    • D. 

      10 to 25 million

  • 5. 
    Which of the following is NOT a benefit of electronic convergent billing?
    • A. 

      Accelerated collections

    • B. 

      Decreased vacant costs

    • C. 

      Less required working capital

    • D. 

      Reduced administrative workload

    • E. 

      Improved transparency

    • F. 

      Increased resident satisfaction

  • 6. 
    Who of the following is the owner of Holly Station, a Tristar property, and is quoted in the article?
    • A. 

      Virginia Love

    • B. 

      Peter Voelkel

    • C. 

      Dave Staal

    • D. 

      Doug Hastings

  • 7. 
    Which of the following is NOT a reason why the practice of utility bill and collect persists?
    • A. 

      It’s the lowest priced option.

    • B. 

      It operates “out of sight, out of mind.”

    • C. 

      Cryptic, complex vendor remittance statements

    • D. 

      It’s accepted as a necessary evil.

  • 8. 
    According to Dave Staal’s estimates, by how much could electronic convergent billing increase utility collections?
    • A. 

      10 to 20 percent

    • B. 

      20 to 30 percent

    • C. 

      30 to 40 percent

    • D. 

      40 to 50 percent

  • 9. 
    Which of the following is NOT a feature of electronic convergent billing?
    • A. 

      Rent, utilities, etc., included on one bill

    • B. 

      Bills emailed to residents

    • C. 

      Direct links to online payment services

    • D. 

      All of the above are features of electronic convergent billing.

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