Customer Support Front End-billing
-
___________ tool should be executed to provide extra time for the customers to clear the past due.
-
Authorize Card
-
21 day Suspend
-
Clear All Flags
-
All PastDues Corrected
-
This quiz assesses skills in using specific billing tools within a customer support context. Topics include Clone Billing, 21-day Suspend, Credit Card Lookup, and Credit Table tools, focusing on their application in managing customer accounts and transactions effectively.
(227).webp "Customer Support Front End-billing - Quiz")
Quiz Preview
- 2.
__________ tool is used to suspend the account.
-
Lights out
-
Remove All Popups
-
NGS Callback List
Correct Answer
A. Lights outExplanation
The "Lights out" tool is used to suspend the account.Rate this question:
-
- 3.
Customers can clear the credit card information via control panel
-
True
-
False
Correct Answer
A. FalseExplanation
Customers cannot clear the credit card information via the control panel. This means that the statement is false.Rate this question:
-
- 4.
_______________ widget allows you to set billing reminders and place them in one of the various Billing TTS pools.
-
Billing Console
-
Collections Console
-
Lights Out
-
My Billing Reminders
-
Clone Billing
Correct Answer
A. My Billing RemindersExplanation
The correct answer is "My Billing Reminders". This widget allows users to set billing reminders and place them in one of the various Billing TTS pools.Rate this question:
-
- 5.
_______________ tool displays the credits added to the account.
-
Credit Card Lookup
-
Credit Table
-
Credit Card Activity
Correct Answer
A. Credit TableExplanation
The Credit Table tool displays the credits added to the account. This tool likely provides a table or list format that shows the details of each credit transaction, such as the date, amount, and description. It allows users to easily track and review the credits that have been added to their account.Rate this question:
-
- 6.
______________ tool copies the credit card information from one account to another.
-
Clone Billing
-
Billing Info Change
-
Credit Card Lookup
-
Clear Billing Info
Correct Answer
A. Clone BillingExplanation
Clone Billing is the correct answer because this tool copies the credit card information from one account to another. This suggests that it is used to duplicate or replicate the billing information, including credit card details, from one account to another account.Rate this question:
-
- 7.
___________ tool gives the exact details of payment transaction for all payment methods.
-
Transaction Logs
-
Credit Card Activity
-
Full Payment plan
Correct Answer
A. Transaction LogsExplanation
Transaction Logs is the correct answer because this tool provides the precise information about payment transactions for all payment methods. It keeps a record of every transaction, including the payment method used, the amount paid, and the date and time of the transaction. By referring to the transaction logs, one can easily track and verify payment details for any payment method, ensuring transparency and accuracy in financial transactions.Rate this question:
-
- 8.
___________ tool is used to locate an account based on the credit card charges.
-
Credit Card Activity
-
Credit Card Lookup
-
Transaction Logs
-
Credit Card under Advanced option
Correct Answer
A. Credit Card LookupExplanation
The Credit Card Lookup tool is used to locate an account based on the credit card charges. This tool allows users to search for specific credit card transactions or activities associated with a particular account. By using the Credit Card Lookup tool, users can easily track and identify transactions made using a credit card, helping to monitor and manage credit card charges effectively.Rate this question:
-
- 9.
__________ tool displays the Purchase History of an account.
-
Account Manager
-
Transaction Logs
-
Credit Card Activity
Correct Answer
A. Account ManagerExplanation
The Account Manager tool displays the Purchase History of an account. This means that when using the Account Manager tool, users can view a record of all the purchases made by an account. It provides a convenient way to track and review the transaction history of an account, allowing users to keep a record of their purchases and monitor their spending.Rate this question:
-
- 10.
............................. tool will copy the credit card information to resold or any other account.
-
Clear Billing Info
-
Clone Billing
-
Save Wizard
-
Credit Card Lookup
-
Consolidate Rebilling
Correct Answer
A. Clone BillingExplanation
The correct answer is "Clone Billing". This tool is likely used to duplicate or clone credit card information for fraudulent purposes. It allows the user to copy the credit card details and use them to create a new billing account or sell the information to others.Rate this question:
-
Quiz Review Timeline (Updated): Oct 25, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Oct 25, 2024Quiz Edited by
ProProfs Editorial Team -
Jan 15, 2010Quiz Created by
Diyasystems
Billing Task Training Quiz
Billing is not an as easy job as it seems. This billing task training quiz will prove that to you when you attempt these questions. The billing specialist handles the tasks of...
Questions:
11 |
Attempts:
96 |
Last updated:
Sep 01, 2023
|
Lighthouse Patient Healthcare Trivia Questions Quiz
This is a Lighthouse Patient Healthcare Trivia Questions Quiz. It is perfectly designed to help you see how much you know about the billing techniques and circumstances you may...
Questions:
5 |
Attempts:
59 |
Last updated:
Mar 21, 2023
|
New World ERP - FM - Miscellaneous Billing
Congratulations on completing Miscellaneous Billing training! Now that you've been introduced to basics of this module, you should be able to pass with 80% or better...
Questions:
10 |
Attempts:
70 |
Last updated:
Jul 31, 2023
|
Bill And Collect Article Quiz
This quiz is to test how well you know your bill and collect. You may consult the recent article "The Death Utility Bill and Collect" as you take it. Good luck!
Questions:
9 |
Attempts:
73 |
Last updated:
Jun 26, 2023
|
Pre-Assessment Test - Billing And Accounts Receivable
This pre-test will gauge your basic understanding on Billing and AR module based on the webinars and recordings you listened during the first week of onboarding. The...
Questions:
15 |
Attempts:
6648 |
Last updated:
Mar 22, 2023
|
Billing Assessment Quiz: Trivia! MCQ
Do you know what a billing assessment is? Companies use a billing assessment to make sure that they are not paying too much for a service. Individuals can also use it to make...
Questions:
17 |
Attempts:
938 |
Last updated:
Mar 19, 2023
|
Back to top