Customer Support Front End-billing

10 Questions | Total Attempts: 122

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Customer Support Quizzes & Trivia

Test on Customer Support Front End-Billing


Questions and Answers
  • 1. 
    ............................. tool will copy the credit card information to resold or any other account.
    • A. 

      Clear Billing Info

    • B. 

      Clone Billing

    • C. 

      Save Wizard

    • D. 

      Credit Card Lookup

    • E. 

      Consolidate Rebilling

  • 2. 
    ______________ tool copies the credit card information from one account to another.
    • A. 

      Clone Billing

    • B. 

      Billing Info Change

    • C. 

      Credit Card Lookup

    • D. 

      Clear Billing Info

  • 3. 
    ___________ tool should be executed to provide extra time for the customers to clear the past due.
    • A. 

      Authorize Card

    • B. 

      21 day Suspend

    • C. 

      Clear All Flags

    • D. 

      All PastDues Corrected

  • 4. 
    ___________ tool is used to locate an account based on the credit card charges.
    • A. 

      Credit Card Activity

    • B. 

      Credit Card Lookup

    • C. 

      Transaction Logs

    • D. 

      Credit Card under Advanced option

  • 5. 
    _______________ tool displays the credits added to the account.
    • A. 

      Credit Card Lookup

    • B. 

      Credit Table

    • C. 

      Credit Card Activity

  • 6. 
    __________ tool is used to suspend the account.
    • A. 

      Lights out

    • B. 

      Remove All Popups

    • C. 

      NGS Callback List

  • 7. 
    __________ tool displays the Purchase History of an account.
    • A. 

      Account Manager

    • B. 

      Transaction Logs

    • C. 

      Credit Card Activity

  • 8. 
    Customers can clear the credit card information via control panel
    • A. 

      True

    • B. 

      False

  • 9. 
    ___________ tool gives the exact details of payment transaction for all payment methods.
    • A. 

      Transaction Logs

    • B. 

      Credit Card Activity

    • C. 

      Full Payment plan

  • 10. 
    _______________ widget allows you to set billing reminders and place them in one of the various Billing TTS pools.
    • A. 

      Billing Console

    • B. 

      Collections Console

    • C. 

      Lights Out

    • D. 

      My Billing Reminders

    • E. 

      Clone Billing