Customer Support Front End-billing
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___________ tool should be executed to provide extra time for the customers to clear the past due.
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Authorize Card
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21 day Suspend
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Clear All Flags
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All PastDues Corrected
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This quiz assesses skills in using specific billing tools within a customer support context. Topics include Clone Billing, 21-day Suspend, Credit Card Lookup, and Credit Table tools, focusing on their application in managing customer accounts and transactions effectively.
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- 2.
__________ tool is used to suspend the account.
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Lights out
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Remove All Popups
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NGS Callback List
Correct Answer
A. Lights outExplanation
The "Lights out" tool is used to suspend the account.Rate this question:
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- 3.
Customers can clear the credit card information via control panel
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True
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False
Correct Answer
A. FalseExplanation
Customers cannot clear the credit card information via the control panel. This means that the statement is false.Rate this question:
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- 4.
_______________ widget allows you to set billing reminders and place them in one of the various Billing TTS pools.
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Billing Console
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Collections Console
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Lights Out
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My Billing Reminders
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Clone Billing
Correct Answer
A. My Billing RemindersExplanation
The correct answer is "My Billing Reminders". This widget allows users to set billing reminders and place them in one of the various Billing TTS pools.Rate this question:
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- 5.
_______________ tool displays the credits added to the account.
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Credit Card Lookup
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Credit Table
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Credit Card Activity
Correct Answer
A. Credit TableExplanation
The Credit Table tool displays the credits added to the account. This tool likely provides a table or list format that shows the details of each credit transaction, such as the date, amount, and description. It allows users to easily track and review the credits that have been added to their account.Rate this question:
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- 6.
______________ tool copies the credit card information from one account to another.
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Clone Billing
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Billing Info Change
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Credit Card Lookup
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Clear Billing Info
Correct Answer
A. Clone BillingExplanation
Clone Billing is the correct answer because this tool copies the credit card information from one account to another. This suggests that it is used to duplicate or replicate the billing information, including credit card details, from one account to another account.Rate this question:
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- 7.
___________ tool gives the exact details of payment transaction for all payment methods.
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Transaction Logs
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Credit Card Activity
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Full Payment plan
Correct Answer
A. Transaction LogsExplanation
Transaction Logs is the correct answer because this tool provides the precise information about payment transactions for all payment methods. It keeps a record of every transaction, including the payment method used, the amount paid, and the date and time of the transaction. By referring to the transaction logs, one can easily track and verify payment details for any payment method, ensuring transparency and accuracy in financial transactions.Rate this question:
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- 8.
___________ tool is used to locate an account based on the credit card charges.
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Credit Card Activity
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Credit Card Lookup
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Transaction Logs
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Credit Card under Advanced option
Correct Answer
A. Credit Card LookupExplanation
The Credit Card Lookup tool is used to locate an account based on the credit card charges. This tool allows users to search for specific credit card transactions or activities associated with a particular account. By using the Credit Card Lookup tool, users can easily track and identify transactions made using a credit card, helping to monitor and manage credit card charges effectively.Rate this question:
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- 9.
__________ tool displays the Purchase History of an account.
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Account Manager
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Transaction Logs
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Credit Card Activity
Correct Answer
A. Account ManagerExplanation
The Account Manager tool displays the Purchase History of an account. This means that when using the Account Manager tool, users can view a record of all the purchases made by an account. It provides a convenient way to track and review the transaction history of an account, allowing users to keep a record of their purchases and monitor their spending.Rate this question:
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- 10.
............................. tool will copy the credit card information to resold or any other account.
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Clear Billing Info
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Clone Billing
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Save Wizard
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Credit Card Lookup
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Consolidate Rebilling
Correct Answer
A. Clone BillingExplanation
The correct answer is "Clone Billing". This tool is likely used to duplicate or clone credit card information for fraudulent purposes. It allows the user to copy the credit card details and use them to create a new billing account or sell the information to others.Rate this question:
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Quiz Review Timeline (Updated): Oct 25, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Oct 25, 2024Quiz Edited by
ProProfs Editorial Team -
Jan 15, 2010Quiz Created by
Diyasystems
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