Customer Support Front End-billing
10 Questions
| Total Attempts: 149
Test on Customer Support Front End-Billing
Questions and Answers
- 1.............................. tool will copy the credit card information to resold or any other account.
- A.
Clear Billing Info
- B.
Clone Billing
- C.
Save Wizard
- D.
Credit Card Lookup
- E.
Consolidate Rebilling
- 2.______________ tool copies the credit card information from one account to another.
- A.
Clone Billing
- B.
Billing Info Change
- C.
Credit Card Lookup
- D.
Clear Billing Info
- 3.___________ tool should be executed to provide extra time for the customers to clear the past due.
- A.
Authorize Card
- B.
21 day Suspend
- C.
Clear All Flags
- D.
All PastDues Corrected
- 4.___________ tool is used to locate an account based on the credit card charges.
- A.
Credit Card Activity
- B.
Credit Card Lookup
- C.
Transaction Logs
- D.
Credit Card under Advanced option
- 5._______________ tool displays the credits added to the account.
- A.
Credit Card Lookup
- B.
Credit Table
- C.
Credit Card Activity
- 6.__________ tool is used to suspend the account.
- A.
Lights out
- B.
Remove All Popups
- C.
NGS Callback List
- 7.__________ tool displays the Purchase History of an account.
- A.
Account Manager
- B.
Transaction Logs
- C.
Credit Card Activity
- 8.Customers can clear the credit card information via control panel
- A.
True
- B.
False
- 9.___________ tool gives the exact details of payment transaction for all payment methods.
- A.
Transaction Logs
- B.
Credit Card Activity
- C.
Full Payment plan
- 10._______________ widget allows you to set billing reminders and place them in one of the various Billing TTS pools.
- A.
Billing Console
- B.
Collections Console
- C.
Lights Out
- D.
My Billing Reminders
- E.
Clone Billing
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