Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support tool below.
All items listed.
Customer is entering correct username.
Customer is selecting correct domain from drop-down list.
Customer does not have the caps lock key on when entering password.
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True
False
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Pop-up Catcher
Backup Dial
Parental Controls
None of items listed
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All items listed.
Manage their AT&T applications.
Perform troubleshooting tasks on their computer.
Set up their home network.
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Check the Portal field in Siebel .
Ask customer for portal assignment.
Assume all customers are using att.net.
None of items listed.
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True
False
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AT&T application customers can use to manage their computer's wireless connections.
AT&T application customers can use to order a new wireless equipment.
Web-based tool customers can use to change their password.
Web-based tool customers can use to surf the Internet during HSI service interruption.
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Prevents unauthorized users from accessing restricted material through an AT&T Internet connection.
Prevents spyware from being installed on the customer's computer.
Prevents unsolicited pop-up advertisements from displaying on the screen.
All items listed.
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Backup Dial
Webmail
Wireless Connection Tool
None of items listed
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All items listed
AT&T Yahoo! Online Protection (YOP) 1.0 or 2.5
Other McAfee products
Third-party, anti-virus software
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Portal assignment
AT&T phone number
Operating system
None of items listed
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True
False
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True
False
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True
False
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