Customers Self Support Tool Quiz Questions
Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support tool below.
- 1.Webmail applications provide customers web access to their e-mail accounts from ANY computer connected to the Internet.
- A.
True
- B.
False
- 2.To help a customer with a webmail issue, what is the FIRST thing an agent must determine?
- A.
Portal assignment
- B.
AT&T phone number
- C.
Operating system
- D.
None of items listed
- 3.How does an agent identify a customer's portal assignment?
- A.
Check the Portal field in Siebel .
- B.
Ask customer for portal assignment.
- C.
Assume all customers are using att.net.
- D.
None of items listed.
- 4.Which of the following should an agent verify if a customer is having trouble logging into webmail?
- A.
All items listed.
- B.
Customer is entering correct username.
- C.
Customer is selecting correct domain from drop-down list.
- D.
Customer does not have the caps lock key on when entering password.
- 5.If a customer is receiving frequent Session Expired errors, clearing browser cookies may correct the issue.
- A.
True
- B.
False
- 6.For which of the following do customers use the Self Support Tool?
- A.
All items listed.
- B.
Manage their AT&T applications.
- C.
Perform troubleshooting tasks on their computer.
- D.
Set up their home network.
- 7.Customers can use the Self Support Tool to order AT&T applications.
- A.
True
- B.
False
- 8.Which of the following prevents unsolicited pop-up advertisements from displaying on the screen?
- A.
Pop-up Catcher
- B.
Backup Dial
- C.
Parental Controls
- D.
None of items listed
- 9.Pop-up Catcher prevents spyware from being installed on a computer.
- A.
True
- B.
False
- 10.Which of the following describes Parental Controls?
- A.
Prevents unauthorized users from accessing restricted material through an AT&T Internet connection.
- B.
Prevents spyware from being installed on the customer's computer.
- C.
Prevents unsolicited pop-up advertisements from displaying on the screen.
- D.
All items listed.
- 11.What is the Wireless Connection Tool?
- A.
AT&T application customers can use to manage their computer's wireless connections.
- B.
AT&T application customers can use to order a new wireless equipment.
- C.
Web-based tool customers can use to change their password.
- D.
Web-based tool customers can use to surf the Internet during HSI service interruption.
- 12.What can customers use to surf the Internet when traveling or during HSI service interruption?
- A.
Backup Dial
- B.
Webmail
- C.
Wireless Connection Tool
- D.
None of items listed
- 13.Customers need to have a dial-up modem installed on the computer they want to connect to the Backup Dial service.
- A.
True
- B.
False
- 14.Which of the following may conflict with the installation of the McAfee product?
- A.
All items listed
- B.
AT&T Yahoo! Online Protection (YOP) 1.0 or 2.5
- C.
Other McAfee products
- D.
Third-party, anti-virus software
- 15.Agents no longer support AT&T Yahoo! Online Protection.
- A.
True
- B.
False
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