Customers Self Support Tool Quiz Questions

15 Questions | Total Attempts: 78

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Customer Support Quizzes & Trivia

Most companies and organizations have realized that at times, customers have problems, which with a little guidance and right platform, they can actually solve themselves. Gauge your knowledge of the customer self support tool below.


Questions and Answers
  • 1. 
    Webmail applications provide customers web access to their e-mail accounts from ANY computer connected to the Internet.
    • A. 

      True

    • B. 

      False

  • 2. 
    To help a customer with a webmail issue, what is the FIRST thing an agent must determine?
    • A. 

      Portal assignment

    • B. 

      AT&T phone number

    • C. 

      Operating system

    • D. 

      None of items listed

  • 3. 
    How does an agent identify a customer's portal assignment?
    • A. 

      Check the Portal field in Siebel .

    • B. 

      Ask customer for portal assignment.

    • C. 

      Assume all customers are using att.net.

    • D. 

      None of items listed.

  • 4. 
    Which of the following should an agent verify if a customer is having trouble logging into webmail?
    • A. 

      All items listed.

    • B. 

      Customer is entering correct username.

    • C. 

      Customer is selecting correct domain from drop-down list.

    • D. 

      Customer does not have the caps lock key on when entering password.

  • 5. 
    If a customer is receiving frequent Session Expired errors, clearing browser cookies may correct the issue.
    • A. 

      True

    • B. 

      False

  • 6. 
    For which of the following do customers use the Self Support Tool?
    • A. 

      All items listed.

    • B. 

      Manage their AT&T applications.

    • C. 

      Perform troubleshooting tasks on their computer.

    • D. 

      Set up their home network.

  • 7. 
    Customers can use the Self Support Tool to order AT&T applications.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following prevents unsolicited pop-up advertisements from displaying on the screen?
    • A. 

      Pop-up Catcher

    • B. 

      Backup Dial

    • C. 

      Parental Controls

    • D. 

      None of items listed

  • 9. 
    Pop-up Catcher prevents spyware from being installed on a computer.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following describes Parental Controls?
    • A. 

      Prevents unauthorized users from accessing restricted material through an AT&T Internet connection.

    • B. 

      Prevents spyware from being installed on the customer's computer.

    • C. 

      Prevents unsolicited pop-up advertisements from displaying on the screen.

    • D. 

      All items listed.

  • 11. 
    What is the Wireless Connection Tool?
    • A. 

      AT&T application customers can use to manage their computer's wireless connections.

    • B. 

      AT&T application customers can use to order a new wireless equipment.

    • C. 

      Web-based tool customers can use to change their password.

    • D. 

      Web-based tool customers can use to surf the Internet during HSI service interruption.

  • 12. 
    What can customers use to surf the Internet when traveling or during HSI service interruption?
    • A. 

      Backup Dial

    • B. 

      Webmail

    • C. 

      Wireless Connection Tool

    • D. 

      None of items listed

  • 13. 
    Customers need to have a dial-up modem installed on the computer they want to connect to the Backup Dial service.
    • A. 

      True

    • B. 

      False

  • 14. 
    Which of the following may conflict with the installation of the McAfee product?
    • A. 

      All items listed

    • B. 

      AT&T Yahoo! Online Protection (YOP) 1.0 or 2.5

    • C. 

      Other McAfee products

    • D. 

      Third-party, anti-virus software

  • 15. 
    Agents no longer support AT&T Yahoo! Online Protection.
    • A. 

      True

    • B. 

      False