Review Quiz - Module 4

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| By Xtnq_tjay
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Xtnq_tjay
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Quizzes Created: 9 | Total Attempts: 2,484
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  • 1/14 Questions

    If defective, current AT&T HSI CPE is replaced with an identical model.

    • True
    • False
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Module Quizzes & Trivia
About This Quiz

This 'Review Quiz - Module 4' assesses knowledge on AT&T HSI CPE, including identification, replacement procedures, and familiarity with GUI for troubleshooting. It's designed to enhance practical skills in handling networking equipment effectively.

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  • 2. 

    How do agents know what CPE is currently being shipped?

    • Consult Scope of Support in My CSP.

    • Consult with experienced agent or team lead.

    • Refer to these training materials.

    • None of items listed.

    Correct Answer
    A. Consult Scope of Support in My CSP.
    Explanation
    Agents know what CPE is currently being shipped by consulting the Scope of Support in My CSP. This resource provides information about the products and services that are currently being offered and supported by the company. By referring to this document, agents can ensure that they have the most up-to-date information about the CPE that is being shipped to customers. This allows them to effectively assist customers and provide accurate information about the products and services.

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  • 3. 

    Which of the following recently purchased Netopia and rebranded their CPE?

    • Motorola

    • IBM

    • Westell

    • None of items listed

    Correct Answer
    A. Motorola
    Explanation
    Motorola recently purchased Netopia and rebranded their customer premises equipment (CPE). This means that Motorola acquired Netopia and decided to change the branding of the CPE products to their own name.

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  • 4. 

    Which of the following describes AT&T HSI CPE that is NOT currently being shipped?

    • All items listed.

    • AT&T Scope of Support identifies those models that are still supported.

    • If supported, these are replaced with models that are currently being shipped.

    • These are sometimes referred to as "legacy" CPE.

    Correct Answer
    A. All items listed.
    Explanation
    The correct answer is "All items listed." This is because the passage states that AT&T HSI CPE that is not currently being shipped are referred to as "legacy" CPE. Since legacy CPE refers to all models that are no longer supported and replaced with currently shipped models, it can be inferred that all items listed are not currently being shipped.

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  • 5. 

    What is the purpose of CPE simulators?

    • Familiarize with CPE GUI for configuration and troubleshooting.

    • Determine which CPE to order for a new customer.

    • Locate model numbers on CPE.

    • Provide visual of CPE.

    Correct Answer
    A. Familiarize with CPE GUI for configuration and troubleshooting.
    Explanation
    CPE simulators are used to familiarize with the CPE GUI (Graphical User Interface) for configuration and troubleshooting purposes. These simulators provide a virtual representation of the CPE, allowing users to practice and become comfortable with the interface without needing access to the actual physical device. This helps in gaining hands-on experience in configuring and troubleshooting various settings and functionalities of the CPE, ensuring that users are well-prepared to handle real-world scenarios efficiently.

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  • 6. 

    Wireless adapters allow users to connect to any wireless networks within range.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Wireless adapters are devices that enable users to connect to wireless networks. They receive signals from the wireless router and convert them into data that can be understood by the user's device. By using a wireless adapter, users can connect to any wireless network that is within range, allowing them to access the internet or other network resources without the need for physical cables. Therefore, the statement "Wireless adapters allow users to connect to any wireless networks within range" is true.

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  • 7. 

    Which of the following does NOT describe powerline adapters?

    • Work across all circuit breakers

    • Use DES encryption to encrypt network traffic

    • Network computers through a home's electrical wiring

    • Require at least two adapters to create a network

    Correct Answer
    A. Work across all circuit breakers
    Explanation
    Powerline adapters do not work across all circuit breakers. This means that they may not be able to transmit data through certain circuit breakers in a home or building, limiting their effectiveness in creating a network.

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  • 8. 

    What must be installed on all phone jacks used for phone service in a home that also has DSL service?

    • DSL line filters

    • Modems

    • Wireless adapters

    • USB cables

    Correct Answer
    A. DSL line filters
    Explanation
    DSL line filters must be installed on all phone jacks used for phone service in a home that also has DSL service. DSL line filters are used to separate the high-frequency DSL signals from the low-frequency voice signals, ensuring that the phone service and DSL service do not interfere with each other. By installing DSL line filters on all phone jacks, it prevents any noise or disruption on the phone line caused by the DSL signals, allowing both services to work simultaneously without any issues.

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  • 9. 

     It's important that the jack that the DSL modem is plugged into IS NOT FILTERED.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    It is important for the jack that the DSL modem is plugged into to not be filtered because DSL signals require a direct connection to the telephone line without any interference or filtering. If the jack is filtered, it can disrupt the DSL signal and result in a poor or non-existent internet connection. Therefore, it is necessary for the jack to be unfiltered in order for the DSL modem to function properly.

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  • 10. 

    What is another name for software (program or application) that is embedded in a hardware device?

    • Firmware

    • Blueprint

    • Operating system

    • Platform

    Correct Answer
    A. Firmware
    Explanation
    Firmware is another name for software that is embedded in a hardware device. It is a type of software that is specifically designed to be permanently stored in read-only memory (ROM) or flash memory of a device. Unlike regular software that can be easily updated or replaced, firmware is typically difficult to modify or upgrade. It is responsible for controlling the functionality of the hardware device and providing the necessary instructions for it to operate properly. Firmware is commonly found in devices such as smartphones, routers, gaming consoles, and smart TVs.

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  • 11. 

    To configure AT&T CPE, you access its firmware GUI by surfing to its  default gateway IP address.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    To configure AT&T CPE, you can access its firmware GUI by surfing to its default gateway IP address. This means that by entering the default gateway IP address in a web browser, you can access the graphical user interface (GUI) of the firmware, which allows you to configure the settings of the AT&T CPE device. This is a common method used to configure network devices and is true in this case.

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  • 12. 

    What must be installed when network hardware is connected to a computer using a PCI or PCMCIA or a USB slot?

    • Drivers

    • Adapters

    • Firmware

    • Pushers

    Correct Answer
    A. Drivers
    Explanation
    When network hardware is connected to a computer using a PCI, PCMCIA, or a USB slot, the necessary software that enables the computer to communicate and interact with the hardware is the drivers. Drivers act as intermediaries between the operating system and the hardware, allowing them to work together seamlessly. They provide the instructions and protocols needed for the computer to recognize and utilize the network hardware effectively. Therefore, installing drivers is crucial to ensure proper functionality and compatibility between the computer and the network hardware.

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  • 13. 

    Which of the following is an example of third-party CPE?

    • All items listed

    • Linksys

    • NetGear

    • D-Link

    Correct Answer
    A. All items listed
    Explanation
    All items listed (Linksys, NetGear, D-Link) are examples of third-party Customer Premises Equipment (CPE). CPE refers to the equipment that is owned and installed by the customer at their premises to connect to a service provider's network. In this case, Linksys, NetGear, and D-Link are all manufacturers of networking equipment that can be used by customers to connect to a service provider's network, making them examples of third-party CPE.

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  • 14. 

    What action does an agent take when a customer requests help with CPE that AT&T did NOT provide?

    • Follow Process Flows Tool and Scope of Support.

    • Advise the customer to purchase a newer model CPE.

    • Order a replacement CPE for the customer.

    • None of items listed.

    Correct Answer
    A. Follow Process Flows Tool and Scope of Support.
    Explanation
    When a customer requests help with CPE (Customer Premises Equipment) that AT&T did not provide, the agent should follow the Process Flows Tool and Scope of Support. This means that the agent should refer to the specific guidelines and procedures outlined in the Process Flows Tool to handle the customer's request. The Scope of Support will provide information on the extent of assistance that AT&T can provide in relation to CPE. This ensures that the agent follows the correct protocols and provides the appropriate level of support to the customer.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 04, 2011
    Quiz Created by
    Xtnq_tjay

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