Review Quiz - Module 4
This is a review quiz.
Questions and Answers
- 1.
If defective, current AT&T HSI CPE is replaced with an identical model.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that if the current AT&T HSI CPE (High-Speed Internet Customer Premises Equipment) is defective, it will be replaced with the same model. This implies that AT&T follows a policy of providing identical replacements for defective equipment, ensuring that customers receive the same functionality and features as before. Therefore, the answer is True.Rate this question:
-
- 2.
How do agents know what CPE is currently being shipped?
- A.
Consult Scope of Support in My CSP.
- B.
Consult with experienced agent or team lead.
- C.
Refer to these training materials.
- D.
None of items listed.
Correct Answer
A. Consult Scope of Support in My CSP.Explanation
Agents know what CPE is currently being shipped by consulting the Scope of Support in My CSP. This resource provides information about the products and services that are currently being offered and supported by the company. By referring to this document, agents can ensure that they have the most up-to-date information about the CPE that is being shipped to customers. This allows them to effectively assist customers and provide accurate information about the products and services.Rate this question:
-
- 3.
Which of the following recently purchased Netopia and rebranded their CPE?
- A.
Motorola
- B.
IBM
- C.
Westell
- D.
None of items listed
Correct Answer
A. MotorolaExplanation
Motorola recently purchased Netopia and rebranded their customer premises equipment (CPE). This means that Motorola acquired Netopia and decided to change the branding of the CPE products to their own name.Rate this question:
-
- 4.
Which of the following describes AT&T HSI CPE that is NOT currently being shipped?
- A.
All items listed.
- B.
AT&T Scope of Support identifies those models that are still supported.
- C.
If supported, these are replaced with models that are currently being shipped.
- D.
These are sometimes referred to as "legacy" CPE.
Correct Answer
A. All items listed.Explanation
The correct answer is "All items listed." This is because the passage states that AT&T HSI CPE that is not currently being shipped are referred to as "legacy" CPE. Since legacy CPE refers to all models that are no longer supported and replaced with currently shipped models, it can be inferred that all items listed are not currently being shipped.Rate this question:
-
- 5.
What is the purpose of CPE simulators?
- A.
Familiarize with CPE GUI for configuration and troubleshooting.
- B.
Determine which CPE to order for a new customer.
- C.
Locate model numbers on CPE.
- D.
Provide visual of CPE.
Correct Answer
A. Familiarize with CPE GUI for configuration and troubleshooting.Explanation
CPE simulators are used to familiarize with the CPE GUI (Graphical User Interface) for configuration and troubleshooting purposes. These simulators provide a virtual representation of the CPE, allowing users to practice and become comfortable with the interface without needing access to the actual physical device. This helps in gaining hands-on experience in configuring and troubleshooting various settings and functionalities of the CPE, ensuring that users are well-prepared to handle real-world scenarios efficiently.Rate this question:
-
- 6.
Wireless adapters allow users to connect to any wireless networks within range.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Wireless adapters are devices that enable users to connect to wireless networks. They receive signals from the wireless router and convert them into data that can be understood by the user's device. By using a wireless adapter, users can connect to any wireless network that is within range, allowing them to access the internet or other network resources without the need for physical cables. Therefore, the statement "Wireless adapters allow users to connect to any wireless networks within range" is true.Rate this question:
-
- 7.
Which of the following does NOT describe powerline adapters?
- A.
Work across all circuit breakers
- B.
Use DES encryption to encrypt network traffic
- C.
Network computers through a home's electrical wiring
- D.
Require at least two adapters to create a network
Correct Answer
A. Work across all circuit breakersExplanation
Powerline adapters do not work across all circuit breakers. This means that they may not be able to transmit data through certain circuit breakers in a home or building, limiting their effectiveness in creating a network.Rate this question:
-
- 8.
What must be installed on all phone jacks used for phone service in a home that also has DSL service?
- A.
DSL line filters
- B.
Modems
- C.
Wireless adapters
- D.
USB cables
Correct Answer
A. DSL line filtersExplanation
DSL line filters must be installed on all phone jacks used for phone service in a home that also has DSL service. DSL line filters are used to separate the high-frequency DSL signals from the low-frequency voice signals, ensuring that the phone service and DSL service do not interfere with each other. By installing DSL line filters on all phone jacks, it prevents any noise or disruption on the phone line caused by the DSL signals, allowing both services to work simultaneously without any issues.Rate this question:
-
- 9.
It's important that the jack that the DSL modem is plugged into IS NOT FILTERED.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is important for the jack that the DSL modem is plugged into to not be filtered because DSL signals require a direct connection to the telephone line without any interference or filtering. If the jack is filtered, it can disrupt the DSL signal and result in a poor or non-existent internet connection. Therefore, it is necessary for the jack to be unfiltered in order for the DSL modem to function properly.Rate this question:
-
- 10.
What is another name for software (program or application) that is embedded in a hardware device?
- A.
Firmware
- B.
Blueprint
- C.
Operating system
- D.
Platform
Correct Answer
A. FirmwareExplanation
Firmware is another name for software that is embedded in a hardware device. It is a type of software that is specifically designed to be permanently stored in read-only memory (ROM) or flash memory of a device. Unlike regular software that can be easily updated or replaced, firmware is typically difficult to modify or upgrade. It is responsible for controlling the functionality of the hardware device and providing the necessary instructions for it to operate properly. Firmware is commonly found in devices such as smartphones, routers, gaming consoles, and smart TVs.Rate this question:
-
- 11.
To configure AT&T CPE, you access its firmware GUI by surfing to its default gateway IP address.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
To configure AT&T CPE, you can access its firmware GUI by surfing to its default gateway IP address. This means that by entering the default gateway IP address in a web browser, you can access the graphical user interface (GUI) of the firmware, which allows you to configure the settings of the AT&T CPE device. This is a common method used to configure network devices and is true in this case.Rate this question:
-
- 12.
What must be installed when network hardware is connected to a computer using a PCI or PCMCIA or a USB slot?
- A.
Drivers
- B.
Adapters
- C.
Firmware
- D.
Pushers
Correct Answer
A. DriversExplanation
When network hardware is connected to a computer using a PCI, PCMCIA, or a USB slot, the necessary software that enables the computer to communicate and interact with the hardware is the drivers. Drivers act as intermediaries between the operating system and the hardware, allowing them to work together seamlessly. They provide the instructions and protocols needed for the computer to recognize and utilize the network hardware effectively. Therefore, installing drivers is crucial to ensure proper functionality and compatibility between the computer and the network hardware.Rate this question:
-
- 13.
Which of the following is an example of third-party CPE?
- A.
All items listed
- B.
Linksys
- C.
NetGear
- D.
D-Link
Correct Answer
A. All items listedExplanation
All items listed (Linksys, NetGear, D-Link) are examples of third-party Customer Premises Equipment (CPE). CPE refers to the equipment that is owned and installed by the customer at their premises to connect to a service provider's network. In this case, Linksys, NetGear, and D-Link are all manufacturers of networking equipment that can be used by customers to connect to a service provider's network, making them examples of third-party CPE.Rate this question:
-
- 14.
What action does an agent take when a customer requests help with CPE that AT&T did NOT provide?
- A.
Follow Process Flows Tool and Scope of Support.
- B.
Advise the customer to purchase a newer model CPE.
- C.
Order a replacement CPE for the customer.
- D.
None of items listed.
Correct Answer
A. Follow Process Flows Tool and Scope of Support.Explanation
When a customer requests help with CPE (Customer Premises Equipment) that AT&T did not provide, the agent should follow the Process Flows Tool and Scope of Support. This means that the agent should refer to the specific guidelines and procedures outlined in the Process Flows Tool to handle the customer's request. The Scope of Support will provide information on the extent of assistance that AT&T can provide in relation to CPE. This ensures that the agent follows the correct protocols and provides the appropriate level of support to the customer.Rate this question:
-
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 04, 2011Quiz Created by
Xtnq_tjay
- Academic Quizzes
- Adult Learning Quizzes
- Blended Learning Quizzes
- Coaching Quizzes
- College Quizzes
- Communication Quizzes
- Curriculum Quizzes
- Distance Learning Quizzes
- E Learning Quizzes
- Early Childhood Education Quizzes
- GCSE Quizzes
- Grade Quizzes
- Graduation Quizzes
- Kindergarten Quizzes
- Knowledge Quizzes
- Literacy Quizzes
- Physical Education Quizzes
- Qualification Quizzes
- Religious Education Quizzes
- School Quizzes
- Special Education Quizzes
- Student Quizzes
- Study Quizzes
- Subject Quizzes
- Teaching Quizzes
- Theory Quizzes
- Thesis Quizzes
- University Quizzes
Back to top