Review Quiz - Module 4

14 Questions | Total Attempts: 82

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Module Quizzes & Trivia

This is a review quiz.


Questions and Answers
  • 1. 
    If defective, current AT&T HSI CPE is replaced with an identical model.
    • A. 

      True

    • B. 

      False

  • 2. 
    How do agents know what CPE is currently being shipped?
    • A. 

      Consult Scope of Support in My CSP.

    • B. 

      Consult with experienced agent or team lead.

    • C. 

      Refer to these training materials.

    • D. 

      None of items listed.

  • 3. 
    Which of the following recently purchased Netopia and rebranded their CPE?
    • A. 

      Motorola

    • B. 

      IBM

    • C. 

      Westell

    • D. 

      None of items listed

  • 4. 
    Which of the following describes AT&T HSI CPE that is NOT currently being shipped?
    • A. 

      All items listed.

    • B. 

      AT&T Scope of Support identifies those models that are still supported.

    • C. 

      If supported, these are replaced with models that are currently being shipped.

    • D. 

      These are sometimes referred to as "legacy" CPE.

  • 5. 
    What is the purpose of CPE simulators?
    • A. 

      Familiarize with CPE GUI for configuration and troubleshooting.

    • B. 

      Determine which CPE to order for a new customer.

    • C. 

      Locate model numbers on CPE.

    • D. 

      Provide visual of CPE.

  • 6. 
    Wireless adapters allow users to connect to any wireless networks within range.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following does NOT describe powerline adapters?
    • A. 

      Work across all circuit breakers

    • B. 

      Use DES encryption to encrypt network traffic

    • C. 

      Network computers through a home's electrical wiring

    • D. 

      Require at least two adapters to create a network

  • 8. 
    What must be installed on all phone jacks used for phone service in a home that also has DSL service?
    • A. 

      DSL line filters

    • B. 

      Modems

    • C. 

      Wireless adapters

    • D. 

      USB cables

  • 9. 
     It's important that the jack that the DSL modem is plugged into IS NOT FILTERED.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is another name for software (program or application) that is embedded in a hardware device?
    • A. 

      Firmware

    • B. 

      Blueprint

    • C. 

      Operating system

    • D. 

      Platform

  • 11. 
    To configure AT&T CPE, you access its firmware GUI by surfing to its  default gateway IP address.
    • A. 

      True

    • B. 

      False

  • 12. 
    What must be installed when network hardware is connected to a computer using a PCI or PCMCIA or a USB slot?
    • A. 

      Drivers

    • B. 

      Adapters

    • C. 

      Firmware

    • D. 

      Pushers

  • 13. 
    Which of the following is an example of third-party CPE?
    • A. 

      All items listed

    • B. 

      Linksys

    • C. 

      NetGear

    • D. 

      D-Link

  • 14. 
    What action does an agent take when a customer requests help with CPE that AT&T did NOT provide?
    • A. 

      Follow Process Flows Tool and Scope of Support.

    • B. 

      Advise the customer to purchase a newer model CPE.

    • C. 

      Order a replacement CPE for the customer.

    • D. 

      None of items listed.

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