Retention Team - Mlq Focuses - Sept 2012 - Quiz, Trivia & Questions

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6003577

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Quizzes Created: 2 | Total Attempts: 201

Questions: 12 | Attempts: 53 | Updated: May 18, 2023

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Retention Team - Mlq Focuses - Sept 2012 - Quiz

Quiz on Offers and competitors.
Please select the most correct answer and click next for the system to check your answer.

Questions and Answers

1.
For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier. Customer has the following:
- 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
- Voice Mail
- Uses between 400 to 600 minutes of LD per month
- Looking for a new Internet access (copper up to 6Mbps, self intall)
What would be the monthly fee?
2.
For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier. Customer has the following:
- 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
- Voice Mail
- Uses between 400 to 600 minutes of LD per month
- Looking for a new Internet access (copper up to 6Mbps, self intall)
What would be the total saving for the 36 months?
3.
For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier. Customer has the following:
- 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
- Voice Mail
- Uses between 400 to 600 minutes of LD per month
- Looking for a new Internet access (copper up to 6Mbps, self intall)
Customer is still unsatisfied of the quote. What else could we offer?
4.

In the revised Q3 Offers, the Internet promo for new Internet sales includes
- A.
  
  Internet access, Wireless Modem, 5 email, Internet Protect (3)
- B.
  
  Internet access, Standard Modem, 10 emails, 20h dialup
- C.
  
  Internet access, Wireless Modem, Internet Protect (3)
- D.
  
  Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)
- E.
  
  Internet access, Wireless Modem, O365, unlimited dialup
Correct Answer
D. Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)

Explanation
The correct answer is "Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)". This option includes all the features mentioned in the revised Q3 Offers, such as internet access, a wireless modem, 10 email accounts, 20 hours of dialup internet, and Internet Protect (3). The other options either do not include all the mentioned features or have additional features not mentioned in the question.

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5.

In the Revised Q3 Internet Offer, how much will an Ontario and Quebec customer pay?
- A.
  
  Ontario $34 for 1 or 3 yrs, Quebec $29 for 3 yrs
- B.
  
  Ontario $39 for 1 yr, Quebec $44 for 3 yrs
- C.
  
  Ontario $29 for 3 yrs, Quebec $34 for 3 yrs
- D.
  
  Ontario $44for 1 or 3 yrs, Quebec $39 for 1 yr
Correct Answer
C. Ontario $29 for 3 yrs, Quebec $34 for 3 yrs

Explanation
Ontario customers will pay $29 for 3 years, while Quebec customers will pay $34 for 3 years.

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6.

True or False. In the Revised Q3 Internet promotion, this offer can be applied to retain an existing Internet access.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The offer is for New Internet access only.

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7.

True or False. The bandwidth cap on business Internet is unlimited with any speed.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
All DSL Internet access have a bandwidth of 300Mb.

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8.

True or False. Network charge can be waived anytime on any scenario.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
As of August 28th, only specific scenarios can waive the charges such as retention and winback or with manager approval.

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9.

True or False. A contracted customer with 4 months remaining on it is entitled to any discounts without renewing the contract (Voice and/or Internet).
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
New or contract renewal is mandatory to secure revenue on every discounts offered as well as aligning discounts and contracts.

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10.

True or False. Videotron offers unlimited LD.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Unlimited LD is an attractive option for customers, but it’s important to find out the customers actual usage over the last few months. Our LD Pak 300 or LD Preferred Pak maybe sufficient to cover their usage. With our LD Plans, combined with our key differentiators and our products, we can give customers many reasons to stay with Bell.

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11.

Name some differentiators (what we do better).
- A.
  
  Coverage during extended power outages (copper)
- B.
  
  Accelerated Installation and Hourly appointment
- C.
  
  Faster Internet speed (Fibre)
- D.
  
  Extended opening hours
- E.
  
  All of the above
Correct Answer
E. All of the above

Explanation
The correct answer is "All of the above." This means that all of the mentioned options are differentiators, or things that the company does better compared to others. The company provides coverage during extended power outages, offers accelerated installation and hourly appointments, provides faster internet speed through fibre, and has extended opening hours. These are all advantages that set the company apart from its competitors.

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12.

What are the benefits for a customer to have a contract? Select the most correct statement(s).
- A.
  
  Savings. On a customer perspective, having a contract allows them to get monthly contract savings throughout the contract length
- B.
  
  Profits. Bell increase its revenue by assuring a longer recurrent revenue and a potential penalty if customer leaves.
- C.
  
  Security. It enable the customer to guaranty the lowest price available. The auto renewal exist to avoid unnecessary overcharge.
- D.
  
  A) & B)
- E.
  
  A) & C)
- F.
  
  All of the above
Correct Answer
E. A) & C)

Explanation
Having a contract provides benefits to customers in terms of savings and security. With a contract, customers can enjoy monthly savings throughout the contract duration, ensuring a lower price. The auto-renewal feature also helps prevent unnecessary overcharges. Therefore, options A) & C) are the correct statements.

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Current Version
May 18, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 19, 2012

Quiz Created by
6003577

Retention Team - Mlq Focuses - Sept 2012

In the revised Q3 Offers, the Internet promo for new Internet sales includes

In the Revised Q3 Internet Offer, how much will an Ontario and Quebec customer pay?

True or False. In the Revised Q3 Internet promotion, this offer can be applied to retain an existing Internet access.

True or False. The bandwidth cap on business Internet is unlimited with any speed.

True or False. Network charge can be waived anytime on any scenario.

True or False. A contracted customer with 4 months remaining on it is entitled to any discounts without renewing the contract (Voice and/or Internet).

True or False. Videotron offers unlimited LD.

Name some differentiators (what we do better).

What are the benefits for a customer to have a contract? Select the most correct statement(s).