Retention Team - Mlq Focuses - Sept 2012

12 Questions | Total Attempts: 30

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Quiz on Offers and competitors. Please select the most correct answer and click next for the system to check your answer.


Questions and Answers
  • 1. 
    For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier.  Customer has the following:
    • 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
    • Voice Mail
    • Uses between 400 to 600 minutes of LD per month
    • Looking for a new Internet access (copper up to 6Mbps, self intall)
    What would be the monthly fee? 
  • 2. 
    For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier.  Customer has the following:
    • 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
    • Voice Mail
    • Uses between 400 to 600 minutes of LD per month
    • Looking for a new Internet access (copper up to 6Mbps, self intall)
    What would be the total saving for the 36 months?
  • 3. 
    For the following scenario, use the BMPC tools and available retention offer. PROVIDE QUOTE NUMBER A Quebec customer calls in retention queue to compare a 3 years basis quote received from another carrier.  Customer has the following:
    • 2 Local Link (rollover) and a 1FL (Unregulated band A-B-C)
    • Voice Mail
    • Uses between 400 to 600 minutes of LD per month
    • Looking for a new Internet access (copper up to 6Mbps, self intall)
    Customer is still unsatisfied of the quote. What else could we offer?
  • 4. 
    In the revised Q3 Offers, the Internet promo for new Internet sales includes 
    • A. 

      Internet access, Wireless Modem, 5 email, Internet Protect (3)

    • B. 

      Internet access, Standard Modem, 10 emails, 20h dialup

    • C. 

      Internet access, Wireless Modem, Internet Protect (3)

    • D. 

      Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)

    • E. 

      Internet access, Wireless Modem, O365, unlimited dialup

  • 5. 
    In the Revised Q3 Internet Offer, how much will an Ontario and Quebec customer pay?
    • A. 

      Ontario $34 for 1 or 3 yrs, Quebec $29 for 3 yrs

    • B. 

      Ontario $39 for 1 yr, Quebec $44 for 3 yrs

    • C. 

      Ontario $29 for 3 yrs, Quebec $34 for 3 yrs

    • D. 

      Ontario $44for 1 or 3 yrs, Quebec $39 for 1 yr

  • 6. 
    True or False. In the Revised Q3 Internet promotion, this offer can be applied to retain an existing Internet access.
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False. The bandwidth cap on business Internet is unlimited with any speed.
    • A. 

      True

    • B. 

      False

  • 8. 
    True or False. Network charge can be waived anytime on any scenario.
    • A. 

      True

    • B. 

      False

  • 9. 
    True or False. A contracted customer with 4 months remaining on it is entitled to any discounts without renewing the contract (Voice and/or Internet).
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False. Videotron offers unlimited LD.
    • A. 

      True

    • B. 

      False

  • 11. 
    Name some differentiators (what we do better).
    • A. 

      Coverage during extended power outages (copper)

    • B. 

      Accelerated Installation and Hourly appointment

    • C. 

      Faster Internet speed (Fibre)

    • D. 

      Extended opening hours

    • E. 

      All of the above

  • 12. 
    What are the benefits for a customer to have a contract? Select the most correct statement(s).
    • A. 

      Savings. On a customer perspective, having a contract allows them to get monthly contract savings throughout the contract length

    • B. 

      Profits. Bell increase its revenue by assuring a longer recurrent revenue and a potential penalty if customer leaves.

    • C. 

      Security. It enable the customer to guaranty the lowest price available. The auto renewal exist to avoid unnecessary overcharge.

    • D. 

      A) & B)

    • E. 

      A) & C)

    • F. 

      All of the above

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