Retention Team - Mlq Focuses - Sept 2012

1. True or False. A contracted customer with 4 months remaining on it is entitled to any discounts without renewing the contract (Voice and/or Internet).

True

False

New or contract renewal is mandatory to secure revenue on every discounts offered as well as aligning discounts and contracts.

Explanation

New or contract renewal is mandatory to secure revenue on every discounts offered as well as aligning discounts and contracts.

2. In the Revised Q3 Internet Offer, how much will an Ontario and Quebec customer pay?

Ontario $34 for 1 or 3 yrs, Quebec $29 for 3 yrs

Ontario $39 for 1 yr, Quebec $44 for 3 yrs

Ontario $29 for 3 yrs, Quebec $34 for 3 yrs

Ontario $44for 1 or 3 yrs, Quebec $39 for 1 yr

Ontario customers will pay $29 for 3 years, while Quebec customers will pay $34 for 3 years.

Explanation

Ontario customers will pay $29 for 3 years, while Quebec customers will pay $34 for 3 years.

3. Name some differentiators (what we do better).

Coverage during extended power outages (copper)

Accelerated Installation and Hourly appointment

Faster Internet speed (Fibre)

Extended opening hours

All of the above

The correct answer is "All of the above." This means that all of the mentioned options are differentiators, or things that the company does better compared to others. The company provides coverage during extended power outages, offers accelerated installation and hourly appointments, provides faster internet speed through fibre, and has extended opening hours. These are all advantages that set the company apart from its competitors.

Explanation

The correct answer is "All of the above." This means that all of the mentioned options are differentiators, or things that the company does better compared to others. The company provides coverage during extended power outages, offers accelerated installation and hourly appointments, provides faster internet speed through fibre, and has extended opening hours. These are all advantages that set the company apart from its competitors.

4. In the revised Q3 Offers, the Internet promo for new Internet sales includes

Internet access, Wireless Modem, 5 email, Internet Protect (3)

Internet access, Standard Modem, 10 emails, 20h dialup

Internet access, Wireless Modem, Internet Protect (3)

Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)

Internet access, Wireless Modem, O365, unlimited dialup

The correct answer is "Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)". This option includes all the features mentioned in the revised Q3 Offers, such as internet access, a wireless modem, 10 email accounts, 20 hours of dialup internet, and Internet Protect (3). The other options either do not include all the mentioned features or have additional features not mentioned in the question.

Explanation

The correct answer is "Internet access, Wireless Modem, 10 emails, 20h dialup, Internet Protect (3)". This option includes all the features mentioned in the revised Q3 Offers, such as internet access, a wireless modem, 10 email accounts, 20 hours of dialup internet, and Internet Protect (3). The other options either do not include all the mentioned features or have additional features not mentioned in the question.

5. True or False. The bandwidth cap on business Internet is unlimited with any speed.

True

False

All DSL Internet access have a bandwidth of 300Mb.

Explanation

All DSL Internet access have a bandwidth of 300Mb.

6. True or False. Network charge can be waived anytime on any scenario.

True

False

As of August 28th, only specific scenarios can waive the charges such as retention and winback or with manager approval.

Explanation

As of August 28th, only specific scenarios can waive the charges such as retention and winback or with manager approval.

7. True or False. In the Revised Q3 Internet promotion, this offer can be applied to retain an existing Internet access.

True

False

The offer is for New Internet access only.

Explanation

The offer is for New Internet access only.

8. True or False. Videotron offers unlimited LD.

True

False

Unlimited LD is an attractive option for customers, but it’s important to find out the customers actual usage over the last few months. Our LD Pak 300 or LD Preferred Pak maybe sufficient to cover their usage. With our LD Plans, combined with our key differentiators and our products, we can give customers many reasons to stay with Bell.

Explanation

Unlimited LD is an attractive option for customers, but it’s important to find out the customers actual usage over the last few months. Our LD Pak 300 or LD Preferred Pak maybe sufficient to cover their usage. With our LD Plans, combined with our key differentiators and our products, we can give customers many reasons to stay with Bell.

9. What are the benefits for a customer to have a contract? Select the most correct statement(s).

Savings. On a customer perspective, having a contract allows them to get monthly contract savings throughout the contract length

Profits. Bell increase its revenue by assuring a longer recurrent revenue and a potential penalty if customer leaves.

Security. It enable the customer to guaranty the lowest price available. The auto renewal exist to avoid unnecessary overcharge.

A) & B)

A) & C)

All of the above

Having a contract provides benefits to customers in terms of savings and security. With a contract, customers can enjoy monthly savings throughout the contract duration, ensuring a lower price. The auto-renewal feature also helps prevent unnecessary overcharges. Therefore, options A) & C) are the correct statements.

Explanation

Having a contract provides benefits to customers in terms of savings and security. With a contract, customers can enjoy monthly savings throughout the contract duration, ensuring a lower price. The auto-renewal feature also helps prevent unnecessary overcharges. Therefore, options A) & C) are the correct statements.