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Provide the caller with the requested information over the phone.
Send the caller the information over email.
Ask the customer to come to the store and present a government-issued ID or refer the caller to Credit Services.
Provide the caller with the requested information over the phone.
Send the caller the information over email.
Ask the caller to come to the store and present a government-issued ID
Refer the caller to Credit Services if he or she is asking for an account number that is not his or her own.
Answer c or d.
True
False
True
False
Keep them open. The Sales Associates may come back.
Look for the Sales Associates to tell them that their screens are still open.
Close out of the sessions to prevent an unauthorized user from accessing confidential information.
Give her your User ID and password.
Log in and let her use your session.
Tell her to try logging in and follow the system prompts to reset her password. To reset passwords to other systems, she should contact the IT Helpdesk.
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