Protecting Customer Info: What Would You Do?

6 Questions | By Communications | Last updated: Mar 18, 2022 | Total Attempts: 230

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Questions and Answers

1.

A caller requests a credit card number over the phone, what do you do?
- A.
  
  Provide the caller with the requested information over the phone.
- B.
  
  Send the caller the information over email.
- C.
  
  Ask the customer to come to the store and present a government-issued ID or refer the caller to Credit Services.
2.

A customer requests his credit card number over email. What do you do?
- A.
  
  Provide the caller with the requested information over the phone.
- B.
  
  Send the caller the information over email.
- C.
  
  Ask the caller to come to the store and present a government-issued ID
- D.
  
  Refer the caller to Credit Services if he or she is asking for an account number that is not his or her own.
- E.
  
  Answer c or d.
3.

Unless the information is encrypted, you should never send sensitive information over email.
- A.
  
  True
- B.
  
  False
4.

If a customer resists providing her ID, it could be a potential sign that he is not who he says he is
- A.
  
  True
- B.
  
  False
5.

You notice that 3 or 4 sessions are open on the POS terminal that other Sales Associates have started. What do you do?
- A.
  
  Keep them open. The Sales Associates may come back.
- B.
  
  Look for the Sales Associates to tell them that their screens are still open.
- C.
  
  Close out of the sessions to prevent an unauthorized user from accessing confidential information.
6.

Another Associate forgets her password to log into the POS terminal and asks to use your User ID and password. You should:
- A.
  
  Give her your User ID and password.
- B.
  
  Log in and let her use your session.
- C.
  
  Tell her to try logging in and follow the system prompts to reset her password. To reset passwords to other systems, she should contact the IT Helpdesk.

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