Protecting Customer Info: What Would You Do?

6 Questions | Total Attempts: 230

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Customer Quizzes & Trivia

Take the quiz and find out how much you know about keeping customer information safe.


Questions and Answers
  • 1. 
    A caller requests a credit card number over the phone, what do you do?
    • A. 

      Provide the caller with the requested information over the phone.

    • B. 

      Send the caller the information over email.

    • C. 

      Ask the customer to come to the store and present a government-issued ID or refer the caller to Credit Services.

  • 2. 
    A customer requests his credit card number over email. What do you do?
    • A. 

      Provide the caller with the requested information over the phone.

    • B. 

      Send the caller the information over email.

    • C. 

      Ask the caller to come to the store and present a government-issued ID

    • D. 

      Refer the caller to Credit Services if he or she is asking for an account number that is not his or her own.

    • E. 

      Answer c or d.

  • 3. 
    Unless the information is encrypted, you should never send sensitive information over email.
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer resists providing her ID, it could be a potential sign that he is not who he says he is
    • A. 

      True

    • B. 

      False

  • 5. 
    You notice that 3 or 4 sessions are open on the POS terminal that other Sales Associates have started. What do you do?
    • A. 

      Keep them open. The Sales Associates may come back.

    • B. 

      Look for the Sales Associates to tell them that their screens are still open.

    • C. 

      Close out of the sessions to prevent an unauthorized user from accessing confidential information.

  • 6. 
    Another Associate forgets her password to log into the POS terminal and asks to use your User ID and password. You should:
    • A. 

      Give her your User ID and password.

    • B. 

      Log in and let her use your session.

    • C. 

      Tell her to try logging in and follow the system prompts to reset her password. To reset passwords to other systems, she should contact the IT Helpdesk.

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