Professional Behavior In The Workplace/Communication & Interpersonal Skills 3&4
16 Questions
| Total Attempts: 648
The Medical Admin Assistant practice questions for exam
Questions and Answers
- 1.To put off a task that should be completed is referred to as
- A.
Insurbordination
- B.
Credibility
- C.
Dependability
- D.
Procrastination
- 2.Which one is not an obstruction to professionalism
- A.
Personal problems
- B.
Patient's problem
- C.
Rumors
- D.
Poor attitude
- 3.Initiative is a characteristic of professionalism
- A.
True
- B.
False
- 4.When you exhibit courteous behavior and are conscientious in your work you are displaying
- A.
Courtesy
- B.
Emotions
- C.
Professionalisn
- D.
Insubordination
- 5.Code of ethics ensures a high qulaity of service
- A.
True
- B.
False
- 6.To ______________ is to decide what tasks are most important
- A.
Procrastinate
- B.
Prioritize
- C.
Organize
- D.
Evaluate
- 7.Complaints should be handled when time allows
- A.
True
- B.
False
- 8.A communication barrrier may be considered all of these, except:
- A.
Illness
- B.
Language
- C.
Prejudice
- D.
Body language
- 9.Open ended questions are used for yes and no answers
- A.
True
- B.
False
- 10.A technique in dealing with an angry patient is to lower your voice
- A.
True
- B.
False
- 11.First impressions are not very important
- A.
True
- B.
False
- 12.Non-verbal communication is a way of communicating without words
- A.
True
- B.
False
- 13.Active listening involves listening, observing and giving advice
- A.
True
- B.
False
- 14.The study of Proxemics is
- A.
Spatial separation
- B.
Medical equations
- C.
Future studies
- D.
Degree and effects
- 15.The five stages of gried are:
- A.
Denial, bargaining, anger, acceptance, depression
- B.
Denial, anger, depression, acceptance, bargaining
- C.
Denial, anger, bargaining, depression, acceptance
- D.
Denial, bargaining, anger, depression, acceptance
- 16.Facial expressions are a type of non-verbal communication
- A.
True
- B.
False
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