Professional Behavior In The Workplace/Communication & Interpersonal Skills 3&4

16 Questions | Total Attempts: 648

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Communication Quizzes & Trivia

The Medical Admin Assistant practice questions for exam


Questions and Answers
  • 1. 
    To put off a task that should be completed is referred to as
    • A. 

      Insurbordination

    • B. 

      Credibility

    • C. 

      Dependability

    • D. 

      Procrastination

  • 2. 
    Which one is not an obstruction to professionalism
    • A. 

      Personal problems

    • B. 

      Patient's problem

    • C. 

      Rumors

    • D. 

      Poor attitude

  • 3. 
    Initiative is a characteristic of professionalism
    • A. 

      True

    • B. 

      False

  • 4. 
    When you exhibit courteous behavior and are conscientious in your work you are displaying
    • A. 

      Courtesy

    • B. 

      Emotions

    • C. 

      Professionalisn

    • D. 

      Insubordination

  • 5. 
    Code of ethics ensures a high qulaity of service
    • A. 

      True

    • B. 

      False

  • 6. 
    To ______________ is to decide what tasks are most important
    • A. 

      Procrastinate

    • B. 

      Prioritize

    • C. 

      Organize

    • D. 

      Evaluate

  • 7. 
    Complaints should be handled when time allows
    • A. 

      True

    • B. 

      False

  • 8. 
    A communication barrrier may be considered all of these, except:
    • A. 

      Illness

    • B. 

      Language

    • C. 

      Prejudice

    • D. 

      Body language

  • 9. 
    Open ended questions are used for yes and no answers
    • A. 

      True

    • B. 

      False

  • 10. 
    A technique in dealing with an angry patient is to lower your voice
    • A. 

      True

    • B. 

      False

  • 11. 
    First impressions are not very important
    • A. 

      True

    • B. 

      False

  • 12. 
    Non-verbal communication is a way of communicating without words
    • A. 

      True

    • B. 

      False

  • 13. 
    Active listening involves listening, observing and giving advice
    • A. 

      True

    • B. 

      False

  • 14. 
    The study of Proxemics is
    • A. 

      Spatial separation

    • B. 

      Medical equations

    • C. 

      Future studies

    • D. 

      Degree and effects

  • 15. 
    The five stages of gried are:
    • A. 

      Denial, bargaining, anger, acceptance, depression

    • B. 

      Denial, anger, depression, acceptance, bargaining

    • C. 

      Denial, anger, bargaining, depression, acceptance

    • D. 

      Denial, bargaining, anger, depression, acceptance

  • 16. 
    Facial expressions are a type of non-verbal communication
    • A. 

      True

    • B. 

      False

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