Professional Behavior In The Workplace/Communication & Interpersonal Skills 3&4
16 Questions
| Total Attempts: 1175
The Medical Admin Assistant practice questions for exam
Questions and Answers
- 1.To put off a task that should be completed is referred to as
- A.
Insurbordination
- B.
Credibility
- C.
Dependability
- D.
Procrastination
- 2.Which one is not an obstruction to professionalism
- A.
Personal problems
- B.
Patient's problem
- C.
Rumors
- D.
Poor attitude
- 3.Initiative is a characteristic of professionalism
- A.
True
- B.
False
- 4.When you exhibit courteous behavior and are conscientious in your work you are displaying
- A.
Courtesy
- B.
Emotions
- C.
Professionalisn
- D.
Insubordination
- 5.Code of ethics ensures a high qulaity of service
- A.
True
- B.
False
- 6.To ______________ is to decide what tasks are most important
- A.
Procrastinate
- B.
Prioritize
- C.
Organize
- D.
Evaluate
- 7.Complaints should be handled when time allows
- A.
True
- B.
False
- 8.A communication barrrier may be considered all of these, except:
- A.
Illness
- B.
Language
- C.
Prejudice
- D.
Body language
- 9.Open ended questions are used for yes and no answers
- A.
True
- B.
False
- 10.A technique in dealing with an angry patient is to lower your voice
- A.
True
- B.
False
- 11.First impressions are not very important
- A.
True
- B.
False
- 12.Non-verbal communication is a way of communicating without words
- A.
True
- B.
False
- 13.Active listening involves listening, observing and giving advice
- A.
True
- B.
False
- 14.The study of Proxemics is
- A.
Spatial separation
- B.
Medical equations
- C.
Future studies
- D.
Degree and effects
- 15.The five stages of gried are:
- A.
Denial, bargaining, anger, acceptance, depression
- B.
Denial, anger, depression, acceptance, bargaining
- C.
Denial, anger, bargaining, depression, acceptance
- D.
Denial, bargaining, anger, depression, acceptance
- 16.Facial expressions are a type of non-verbal communication
- A.
True
- B.
False
This is a Communication in nursing MCQs quiz with answers. Test your nursing communication knowledge with this quiz. The quiz is not just to test your knowledge on this subject, but it will also add more information about this...
Questions: 30 | Attempts: 30428 | Last updated: Mar 22, 2022
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Sample QuestionWhich of the following are essential elements of communication? (Select all that apply)
This is a verbal communication quiz that queries you on your verbal communication skills. It might not turn out to be as easy as you think and you might need to exercise those brain muscles a bit to be able to correctly...
Questions: 10 | Attempts: 18711 | Last updated: Mar 22, 2022
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Sample QuestionWhich one of these is a form of verbal communication?
This purposive communication quiz with questions and answers has been designed to help you understand the importance of purposive communication and test your knowledge at the same time. Purposive communication is used for the...
Questions: 30 | Attempts: 16932 | Last updated: Mar 22, 2022
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Sample QuestionThe real meaning of the message exists within the mind of the speaker. Only then the listener tries to get the message as accurately as possible. What principle of communication is?
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