Clean Desk Policy Exam

1. A subscriber you have handled is a followup transaction and your colleague CRA Pedro is the one monitoring the main transaction. However, CRA Pedro is on rest day. To practice Clean Desk Policy, you should:

Email Pedro the details of the transaction

Post the subscriber's name, MIN, and transaction on the bulletin board.

Write an endorsement on a PostIt and stick it onto Pedro's workstation.

Text Pedro the details of the transaction

To practice Clean Desk Policy, you should email Pedro the details of the transaction. This ensures that the information is securely transmitted and only accessible by the intended recipient. It also helps maintain a clean and organized workspace by avoiding the need to physically post or write down the details. Additionally, emailing allows Pedro to easily refer back to the information whenever necessary.

Explanation

To practice Clean Desk Policy, you should email Pedro the details of the transaction. This ensures that the information is securely transmitted and only accessible by the intended recipient. It also helps maintain a clean and organized workspace by avoiding the need to physically post or write down the details. Additionally, emailing allows Pedro to easily refer back to the information whenever necessary.

2. Where should a CRA place his/her ready-to-fill documents such as MAAR?

In the 2nd drawer of his workstation cabinet

On the tabletop for easy access

On the tabletop but enclosed in a folder as a cover for security

The correct answer is to place the ready-to-fill documents such as MAAR in the 2nd drawer of the CRA's workstation cabinet. This ensures that the documents are stored securely and can be easily accessed when needed. Placing them in the drawer also helps to keep the workspace organized and free from clutter on the tabletop.

Explanation

The correct answer is to place the ready-to-fill documents such as MAAR in the 2nd drawer of the CRA's workstation cabinet. This ensures that the documents are stored securely and can be easily accessed when needed. Placing them in the drawer also helps to keep the workspace organized and free from clutter on the tabletop.

3. How long should we keep transaction records before endorsing it to the warehouse for safekeeping?

1 week

30 days

15 days

150 days

The correct answer is 1 week. This suggests that transaction records should be kept for a short period of time before being endorsed to the warehouse for safekeeping. Keeping records for only a week ensures that recent transactions are readily available for reference and analysis, while minimizing the storage space and resources required for long-term record-keeping.

Explanation

The correct answer is 1 week. This suggests that transaction records should be kept for a short period of time before being endorsed to the warehouse for safekeeping. Keeping records for only a week ensures that recent transactions are readily available for reference and analysis, while minimizing the storage space and resources required for long-term record-keeping.

4. What are the 5S of the Clean Desk Policy? (Select All that Applies)

Sort

Set in Order

Shine

Standardize

Sustain the Discipline

Surprise

Send to Discipline

Sacrifice

The 5S of the Clean Desk Policy are Sort, Set in Order, Shine, Standardize, and Sustain the Discipline. These principles are used to maintain an organized and efficient workspace. Sorting involves removing unnecessary items and organizing the necessary ones. Setting in order means arranging items in a logical and accessible manner. Shining refers to keeping the workspace clean and free of dust and clutter. Standardizing involves creating a consistent system for organizing and maintaining the workspace. Finally, sustaining the discipline means consistently following the 5S principles to ensure a clean and organized desk.

Explanation

The 5S of the Clean Desk Policy are Sort, Set in Order, Shine, Standardize, and Sustain the Discipline. These principles are used to maintain an organized and efficient workspace. Sorting involves removing unnecessary items and organizing the necessary ones. Setting in order means arranging items in a logical and accessible manner. Shining refers to keeping the workspace clean and free of dust and clutter. Standardizing involves creating a consistent system for organizing and maintaining the workspace. Finally, sustaining the discipline means consistently following the 5S principles to ensure a clean and organized desk.

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5. Which of these are violations of Clean Desk Policy?

Placing jackets on the backrest of chairs instead of the desktop.

Placing documents in personal lockers

Locking workstations when leaving the counter

Placing personal items on the bottom drawer

Placing jackets on the backrest of chairs instead of the desktop and placing documents in personal lockers are violations of the Clean Desk Policy. The Clean Desk Policy requires employees to keep their workspaces clean and free of clutter. Placing jackets on chairs and documents in lockers instead of properly storing them on the desktop contributes to a messy and disorganized workspace, which goes against the principles of the Clean Desk Policy.

Explanation

Placing jackets on the backrest of chairs instead of the desktop and placing documents in personal lockers are violations of the Clean Desk Policy. The Clean Desk Policy requires employees to keep their workspaces clean and free of clutter. Placing jackets on chairs and documents in lockers instead of properly storing them on the desktop contributes to a messy and disorganized workspace, which goes against the principles of the Clean Desk Policy.

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