Police Administration
For a class at middlesex county college on police administration its a final studyguide.
- 1.Which of the following was not listed in the text as one of the broad responsibilities of police leaders?
- A.
A) keeping the city manager out of trouble
- B.
B) making work production and helping subordinates achieve
- C.
C)fulfilling the mission of the department
- D.
D) producing impacts
- 2._____ refers to the reasons, intentions, and objectives that underlie a police managers use of power.
- A.
A) power seeking
- B.
B) power motivation
- C.
C) power base
- D.
D) power affiliation
- 3.The single most important human relations skill is:
- A.
A) counseling
- B.
B) conflict resolution
- C.
C) motivation
- D.
D) communication
- 4.In a police department that has a Total Quality Leadership philosophy, the approach to problem solving is based on a:
- A.
A) eight hours and out approach
- B.
B) quick fix approach
- C.
C) hot stove approach
- D.
D) continuous improvement approach
- 5.Research in recent years has indicated that ____ is the number one problem of management.
- A.
A) stress
- B.
B) communication
- C.
Unionization of employees
- D.
Minority recruiting
- 6.Classical management theories place primary emphasis on control, chain of command, and:
- A.
Horizontal flow of communication
- B.
Circular flow of communication
- C.
Downward flow of communication
- D.
Upward flow of communication
- 7.The most efficient means of downward communication is
- A.
Oral communication only
- B.
Written communication only
- C.
The use of the bulletin board
- D.
Oral and written communication combined
- 8.Which of the following is a characteristic of the organizational grapevine?
- A.
It is slow
- B.
It neither supplements nor relates to the formal organization
- C.
It operates equally at the place of work or at the home of the organization member
- D.
It can be highly selective and discriminating
- 9.When an organization's formal communication channels are not open, the ___ channels are almost sure to thrive as a substitute.
- A.
Formal horizontal
- B.
Formal vertical
- C.
Formal grapevine
- D.
Informal horizontal
- E.
Informal vertical
- 10.Which statement about messages in communication is most accurate?
- A.
Only 30% of the messages that people send are not communicated verbally
- B.
At least 90% of the messages that people send are not communicated verbally
- C.
Only 10% of the messages that people send are not communicated verbally
- D.
The only way to communicate is verbally
- 11.There is some evidence to suggest that administrators are beginning to rely increasingly upon ____ communications as their dominant medium for transmitting information.
- A.
Electronic
- B.
Oral
- C.
Written
- D.
Informal
- 12.In the ____ phase of group interaction, group members attempt to get to know each other and to discover the problems that face the group
- A.
Emergence
- B.
Orientation
- C.
Reinforcement
- D.
Consensus
- 13.Which statement about encoding in the communication process is not accurate
- A.
In conveying an experience to another we do not relive that experience with that person
- B.
To convey an experience or idea to someone we translate that experience into symbols
- C.
Experience an be transmitted as experience
- D.
Symbols are not experiences in themselves
- 14.Fayol proposed the creation of a ___ bridge that would allow more direct communication between individuals within an organization.
- A.
Vertical
- B.
Intermittent
- C.
Circular
- D.
Horizontal
- 15.The dominant tradition in planning is
- A.
Incremental
- B.
Synoptic
- C.
Radical
- D.
Transactive
- 16.___ planning breaks problems down and makes gradual changes over time
- A.
Synoptic
- B.
Incremental
- C.
Transactive
- D.
Radical
- 17.The work plans of line units are expressed in ___ as established by an analysis of the need for services.
- A.
General orders
- B.
Tactical plans
- C.
Special orders
- D.
Operational plans
- 18.Your chief has asked you to develop a plan to handle hostage situations, this is a ___ plan
- A.
Strategic
- B.
Tactical
- C.
Procedural
- D.
Objective
- 19.___ plans cover a variety of topics such as agency goals and allocation of resources
- A.
Management
- B.
Rational
- C.
Tactical
- D.
Administrative
- 20.When the decision maker loses hope for a peaceful outcome and enters a decision making methodology characterized by procrastination and delay, followed by passing the buck and other ways of denying personal responsibility, followed by bolstering and gaining superficial support from others, he or she has entered the downward spiral of
- A.
Psychological blackhole
- B.
Tactical misrepresentation
- C.
Catastrophic collapse
- D.
Defensive avoidance
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