Planet Beach SPA Quiz
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In this quiz, answer questions on the wonderful company that is Planet Beach, which provides tanning and luxury spa treatment to those in need of a quick getaway. What do you know about the place?
Questions and Answers
- 1.
What are the 3 values listed in the statement of values?
Explanation
The statement of values lists three important qualities: good people who believe in the product, who have professional integrity, and know how to focus on achieving all goals. These values emphasize the importance of having individuals who are not only skilled and dedicated to their work, but also have a strong belief in the product or service they are working on. Additionally, professional integrity is highlighted as a crucial trait, indicating the importance of ethical behavior and honesty. Lastly, the value of focus on achieving goals emphasizes the need for individuals who are determined and driven to succeed.Rate this question:
- 2.
Who will planet planet beach contempo spa remain dedicated to?
- A.
Continuted success of each planet beach franchise
- B.
Customers and the communities we serve
- C.
Superior customer service
- D.
Inspiring alternative atmosphere
- E.
Premier wellness
Correct Answer(s)
A. Continuted success of each planet beach franchise
B. Customers and the communities we serveExplanation
Planet Beach Contempo Spa will remain dedicated to the continued success of each Planet Beach franchise, as well as to the customers and the communities they serve. This means that they prioritize the growth and prosperity of their franchise locations, ensuring that each one is successful. They also prioritize providing excellent customer service and creating an inspiring alternative atmosphere for their customers. Additionally, they are committed to promoting premier wellness, which suggests that they prioritize the health and well-being of their customers.Rate this question:
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- 3.
What does the franchise locations promise to provide?
- A.
Relaxation
- B.
Premier wellness
- C.
Superior customer service
- D.
Inspiring alternative atmosphere
- E.
Skin rejuventation
Correct Answer(s)
C. Superior customer service
D. Inspiring alternative atmosphereExplanation
The franchise locations promise to provide superior customer service, which suggests that they prioritize meeting the needs and expectations of their customers. Additionally, they promise to offer an inspiring alternative atmosphere, indicating that their locations provide a unique and refreshing environment for their customers to relax and rejuvenate.Rate this question:
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- 4.
What does planet beach promise to deliver?
- A.
People
- B.
Skin rejuvenation that enhance the contempo spa experience
- C.
Uv therapy
- D.
Relaxation
- E.
Premier wellness
Correct Answer(s)
B. Skin rejuvenation that enhance the contempo spa experience
C. Uv therapy
D. Relaxation
E. Premier wellnessExplanation
Planet Beach promises to deliver skin rejuvenation that enhances the contempo spa experience, UV therapy, relaxation, and premier wellness.Rate this question:
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- 5.
What does SWELL stand for?
- A.
Smirk, walk out, entail your opinion, listen less, leave
- B.
Smart, welcome, enthuasiastic, listen, learn
- C.
Smile, welcome, enthuasiasm, learn name, listen
Correct Answer
C. Smile, welcome, enthuasiasm, learn name, listenExplanation
The acronym SWELL stands for smile, welcome, enthusiasm, learn name, listen. This acronym is often used as a reminder of the key elements of effective communication and customer service. By smiling and welcoming others, showing enthusiasm, taking the time to learn and use someone's name, and actively listening to them, individuals can create positive and engaging interactions. This acronym serves as a helpful tool for individuals to remember and practice these important communication skills.Rate this question:
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- 6.
The IASM in enthusiasm stands for:
Correct Answer
I Am Sold MyselfExplanation
The acronym "IASM" in the word "enthusiasm" stands for "I Am Sold Myself". This acronym suggests that the person is fully convinced and committed to a certain idea, belief, or cause. They are enthusiastic and passionate about it, to the point of being "sold" on it. This acronym reflects a strong personal conviction and dedication to something.Rate this question:
- 7.
What is the first question you ask the caller?
Correct Answer
are you a current memberExplanation
The first question to ask the caller is whether they are a current member. This question is important to establish the caller's status and determine the appropriate course of action or assistance needed. By asking this question first, it helps in directing the conversation and providing the caller with the relevant information or support based on their membership status.Rate this question:
- 8.
After asking the caller all the questions what is the very last thing you say to them?
Correct Answer
thank you, let me transfer you to one of our spa consultantsExplanation
The very last thing you say to the caller after asking all the questions is "thank you, let me transfer you to one of our spa consultants." This indicates that you have completed the necessary questioning and are now ready to transfer the caller to a spa consultant who can provide further assistance or information.Rate this question:
- 9.
What is the planet beach contempo spa mission statement?
Correct Answer
for the benefit of our customers and the communities we serve we will remain dedicated to the continued success of each planet beach franchise. our franchise locations will provide superior customer service with an inspiring alternative atmosphere. planet beach will deliver premier wellness, relaxation, uv therapy and skin rejuvenation services that enhance the contempo spa experience.Explanation
The planet beach contempo spa mission statement emphasizes their dedication to the success of each franchise and their commitment to providing superior customer service. They also highlight their goal of delivering premier wellness, relaxation, UV therapy, and skin rejuvenation services to enhance the contempo spa experience. This mission statement shows their focus on customer satisfaction and creating a unique and inspiring atmosphere for their customers.Rate this question:
- 10.
What is the planet beach contempo spa statement of values
Correct Answer
good people who believe in the product, who have professional integrity and know how to focus on achieving all goals.Explanation
The statement of values for Planet Beach Contempo Spa emphasizes the importance of having good people who believe in the product, possess professional integrity, and are able to focus on achieving all goals. This suggests that the company values individuals who are committed to the product and have a strong work ethic, as well as the ability to prioritize and accomplish objectives.Rate this question:
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