1.
All of the following infectious disease services are offered through regional Public Health Services agencies EXCEPT:
A. 
B. 
C. 
D. 
2.
This is an abbreviation for an independent group of hospitals and physicians that offers services to employers at a discounted rate in exchange for a steady supply of patients.
A. 
B. 
C. 
D. 
3.
The abbreviation for the current coding system for physician billing is called:
A. 
B. 
C. 
D. 
4.
This is an abbreviation for large organizations that contract with local providers to establish a complete network of services.
A. 
B. 
C. 
D. 
5.
A nationally endorsed principle ensuring that patients and their families understand their rights and responsibilities while in a healthcare facility comes from:
A. 
Federal HIPAA regulations
B. 
C. 
Protected Health Information
D. 
The Patient Care Partnership
6.
Managed Care Organizations control costs by all of the following ways EXCEPT:
A. 
Encouraging healthy lifestyles
B. 
Detecting risk factors early
C. 
Limiting patient enrollment
D. 
Offering patient education
7.
This is the abbreviation for a classification system implemented in 2000 that is used to determine payment to hospitals for outpatient services.
A. 
B. 
C. 
D. 
8.
Which Director, Chief Officer, or Vice President would have the administrative responsibility for ancillary testing, such as magnetic resonance (MR) scans?
A. 
Sr. Director Performance Excellence
B. 
VP Clinical & Support services
C. 
D. 
VP & Chief Medical Officer
9.
Who has the responsibility for control of hospital-induced infections in the healthcare facility?
A. 
Sr. Director Performance Excellence
B. 
VP Clinical & Support Services
C. 
D. 
VP & Chief Medical Officer
10.
Who is responsible for the physicians who practice in the hospital?
A. 
Sr. Director Performance Excellence
B. 
VP Clinical & Support Services
C. 
D. 
VP & Chief Medical Officer
11.
Which Director, Chief Officer, or vice President has the administrative responsibility for outpatient medical services?
A. 
Sr. Director Performance Excellence
B. 
VP Clinical & Support Services
C. 
VP/ Chief Nursing Officer
D. 
VP & Chief Medical Officer
12.
Which Director, Chief Officer, or vice President has the responsibility for quality performance and patient satisfaction?
A. 
Sr. Director Performance Excellence
B. 
VP Clinical & Support Services
C. 
D. 
VP & Chief Medical Officer
13.
Which phlebotomist’s duty involves TB and Cocci testing?
A. 
Collect routine venous specimens
B. 
Perform electrocardiography
C. 
Perform point-of-care testing
D. 
Prepare specimens for transport
14.
Which phlebotomist’s duty does not involve telephone etiquette?
A. 
Comply with instituted procedures
B. 
Maintain patient confidentiality
C. 
Perform quality control checks
D. 
Promote good public relations
15.
Which of the following is an agency that certifies phlebotomists?
A. 
B. 
C. 
D. 
16.
Promoting good public relations is a part of the phlebotomist’s role for all of the following reasons EXCEPT:
A. 
A phlebotomist is a representative of the laboratory
B. 
Good public relations promotes harmonious relationships
C. 
Patients equate experiences with overall caliber of care received.
D. 
Skilled public relations can cover up inexperience and insecurity.
17.
Primum non nocere comes from the Hippocratic Oath and means:
A. 
B. 
C. 
D. 
18.
Which of the following is an example of good work ethics?
A. 
B. 
Noncommunicative behavior
C. 
D. 
Indifference toward others
19.
Phlebotomy is used as a therapeutic treatment for:
A. 
B. 
C. 
D. 
20.
All of the following are reasons for a phlebotomist to participate in continuing education programs EXCEPT:
A. 
Eliminate annual evaluations
B. 
Learn new skills and techniques
C. 
Renew licensure or certification
D. 
Stay current in the latest procedures.
21.
The term “phlebotomy” is derived from Greek words that, literally translated, mean to:
A. 
B. 
C. 
D. 
22.
One of a phlebotomist’s duties is to:
A. 
Assist with inserting IV cannulas
B. 
Help nurses with direct patient care
C. 
Inform patients of their test results
D. 
Perform lab computer operations
23.
What are the credentials of an NCA-certified phlebotomist?
A. 
B. 
C. 
D. 
24.
Which of the following ancient blood-letting instruments has a counterpart in a modern-day bleeding device?
A. 
B. 
C. 
D. 
25.
Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called:
A. 
Accreditation verification
B. 
Continuing education units
C. 
D.