This Part I quiz on Novant Mission, Vision, and Values assesses understanding of company ethos and employee roles in enhancing patient experiences. It focuses on teamwork, service excellence behaviors, and the primary responsibilities of all staff members.
Politely tell the customer that it’s not our fault and that we cannot help them
Implement our Service Recovery process starting with an acknowledgment
Document the event, send it to your leader, and assume they will take action
Give them a $5.00 gift card and hope this makes them feel better
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We achieve our vision of service excellence.
We build trust and loyalty among patients and customers.
Satisfaction increases.
All of the above.
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Keeping work areas neat and clean.
Delivering the most remarkable patient experience.
Following all policies and procedures.
Other duties as assigned.
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Smile and speak to people.
Introduce yourself and call them by name.
Pick up trash and litter.
Communicate delays and give time estimates.
All of the above.
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Making sure the monitor is in front of the keyboard and chair.
Making sure you do not have to reach forward or to the side for the mouse or phone.
Making sure the chair is adjusted to support your low back and allowing your knees to be at the height of your hips or slightly lower with your feet supported on the floor or a footrest.
All of the above.
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Get a short step stool (about 4 inches high) so that you can alternate resting one foot at a time.
Vary your position frequently.
You take stretch breaks every 30-60 minutes throughout the day.
All of the above
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Authentic Personalized Relationships.
Voice & Choice.
Clinical Care & Safety.
Easy for Me.
All of the above.
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Mqhome.com -Medquest home page
Your radiologist
Your primary care physician
HR
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Support one another and collaborate in our efforts to better serve our customers.
Utilize resources sensibly to ensure high quality and cost effectiveness.
Work to improve the health of communities, one person at a time.
All of the above.
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Inflammation of the wrists.
The science of fitting jobs to the people who work in them.
Furniture or tools made to reduce pain.
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Repetition
Forceful exertions
Walking
Vibration
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Physician Partnership
Culture
Leadership and Talent
Health System Growth
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Quiz Review Timeline (Updated): Mar 21, 2023 +
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