What Do You Know About Employee Training And Development? Trivia Quiz

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  • 1/70 Questions

    Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

    • Job rotation
    • Understudy
    • Job expansion
    • Informal learning
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About This Quiz

What Do You Know About Employee Training And Development? In an organization, it is important that you ensure that your well capable employees do not get comfortable and start slacking in their jobs and one way of knowing this is by giving them refresher trainings so that they may fill future positions in the business. See how well you have incorporated this concept by taking the quiz.

What Do You Know About Employee Training And Development? Trivia Quiz - Quiz

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  • 2. 

    What is the first step in the ADDIE training process?

    • Assessing the program's successes

    • Appraising the program's budget

    • Analyzing the training need

    • Acquiring training materials

    Correct Answer
    A. Analyzing the training need
    Explanation
    The first step in the ADDIE training process is analyzing the training need. This involves identifying the gap between the desired and current performance levels, determining the specific skills and knowledge required, and understanding the target audience. By analyzing the training need, organizations can effectively design and develop training programs that address the identified gaps and meet the specific needs of the learners. This step is crucial in ensuring that the training program is aligned with the organizational goals and objectives.

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  • 3. 

    John is doing a training method to learn a new job where there are a sequence of steps he is supposed to learn step-by-step. This method is called:

    • Task analysis

    • Job instruction training (JIT)

    • Informal learning

    • Job rotation

    Correct Answer
    A. Job instruction training (JIT)
    Explanation
    Job instruction training (JIT) is the correct answer because it refers to a training method where individuals are taught a new job by breaking it down into a sequence of steps. In this method, learners are trained step-by-step, ensuring they understand each step before moving on to the next. JIT is a structured and systematic approach to training, providing clear instructions and guidance to help individuals learn and perform their job effectively.

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  • 4. 

    Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

    • Onboarding

    • Outsourcing

    • Organizing

    • Offshoring

    Correct Answer
    A. Onboarding
    Explanation
    Onboarding refers to the process of helping new employees understand and appreciate the values and culture of a firm. It involves providing them with the necessary information, training, and support to integrate into the organization smoothly. This process ensures that new employees feel welcomed, understand their roles and responsibilities, and align with the company's values and goals. Onboarding plays a crucial role in employee engagement, retention, and overall organizational success.

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  • 5. 

    Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.

    • On-the-job training

    • Socialization

    • Social learning

    • Modeling

    Correct Answer
    A. On-the-job training
    Explanation
    Tyler, as a new accounts representative at Martin Marketing, is actively engaging in job-related tasks such as contacting customers. This suggests that he is participating in on-the-job training. This type of training involves learning by directly performing job tasks and gaining practical experience in a real work environment. It allows individuals to acquire the necessary skills and knowledge through hands-on practice and guidance from experienced colleagues or supervisors.

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  • 6. 

    On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?do you like?

    • Recruitment

    • Selection

    • Employee orientation

    • Employee development

    Correct Answer
    A. Employee orientation
    Explanation
    Alicia most likely participated in employee orientation. This is evident from the information provided in the question where it states that Alicia learned about employee benefits packages, personnel policies, and the structure of the company. Employee orientation typically involves providing new employees with information about the company, its policies, and benefits, helping them become familiar with the organization and its culture.

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  • 7. 

    Which of the following is the primary advantage of lecturing as a method of training?

    • Motivational for employees

    • Effective for informal learning

    • Appropriate for large groups

    • Requires limited preparation

    Correct Answer
    A. Appropriate for large groups
    Explanation
    Lecturing as a method of training is advantageous primarily because it is appropriate for large groups. Lectures allow a single speaker to convey information to a large number of individuals simultaneously, making it a practical choice for training sessions involving a large audience. This method can efficiently deliver information, instructions, or concepts to a large group, saving time and resources. It also provides an opportunity for participants to ask questions and engage in discussions. While other options like motivation, effectiveness for informal learning, or requiring limited preparation may have their own merits, they are not the primary advantage of lecturing in this context.

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  • 8. 

    MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

    • Discrimination

    • Negligent training

    • Occupational fraud

    • Hazardous training

    Correct Answer
    A. Negligent training
    Explanation
    MTR Enterprises can be held liable for negligent training because they failed to provide adequate safety training to their employee, which resulted in harm to a customer. Negligent training refers to the failure of an employer to properly train and educate their employees, leading to injuries or damages caused by their actions. In this case, MTR's failure to provide the necessary safety training directly contributed to the harm caused by their employee, making them responsible for the consequences.

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  • 9. 

    What is the final step in the ADDIE training process?

    • Evaluating the program's successes or failures

    • Rewarding employees for program participation

    • Conducting a budget and needs analysis

    • Training the targeted group of employees

    Correct Answer
    A. Evaluating the program's successes or failures
    Explanation
    The final step in the ADDIE training process is evaluating the program's successes or failures. This step involves assessing the effectiveness of the training program in achieving its objectives and determining whether it has met the desired outcomes. Evaluation helps in identifying any areas of improvement, measuring the impact of the training on employees' performance, and making informed decisions for future training initiatives. It is a crucial step to ensure that the training program is effective and beneficial for the organization and its employees.

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  • 10. 

    Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.

    • 10%

    • 50%

    • 80%

    • 95%

    Correct Answer
    A. 80%
    Explanation
    The given answer of 80% suggests that a significant amount of learning in the workplace occurs through informal means. This means that employees acquire knowledge and skills through interactions with colleagues, on-the-job experiences, and self-directed learning rather than formal training programs. Informal learning can be a result of observing others, seeking feedback, experimenting, and reflecting on experiences. This answer implies that formal training programs may not be the sole source of learning in the workplace, highlighting the importance of creating a supportive and collaborative work environment to facilitate informal learning opportunities.

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  • 11. 

    Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?

    • Human process

    • Strategic applications

    • Technostructural

    • Human resource management

    Correct Answer
    A. Human resource management
    Explanation
    Human resource management involves methods like performance appraisals, reward systems, and diversity programs. It focuses on managing and developing the organization's workforce to achieve strategic goals. This includes activities such as recruiting, training, and retaining employees, as well as ensuring their well-being and compliance with employment laws. By implementing performance appraisals, reward systems, and diversity programs, human resource management aims to improve employee performance, motivation, and overall organizational effectiveness.

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  • 12. 

    Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

    • Making new employees feel like part of a team

    • Helping new employees become socialized into the firm

    • Assisting new employees in selecting the best labor union

    • Teaching new employees about the firm's history and strategies

    Correct Answer
    A. Assisting new employees in selecting the best labor union
    Explanation
    The goal of a firm's employee orientation program is to help new employees feel like part of a team, become socialized into the firm, and teach them about the firm's history and strategies. However, assisting new employees in selecting the best labor union is not typically a goal of an employee orientation program. The program focuses on integrating new employees into the company culture and providing them with the necessary information and resources to succeed in their roles, rather than guiding them in their decisions related to labor unions.

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  • 13. 

    All of the following topics are typically addressed during employee orientation EXCEPT ________.

    • Employee benefits

    • Personnel policies

    • Work behavior expectations

    • Wage curves

    Correct Answer
    A. Wage curves
    Explanation
    During employee orientation, new employees are typically introduced to various aspects of their job and the company. This includes information about employee benefits, personnel policies, and work behavior expectations. However, wage curves are not typically addressed during employee orientation. Wage curves refer to the graphical representation of the relationship between job evaluation points and the corresponding wage rates. This topic is more relevant to compensation and job evaluation discussions rather than the initial orientation process for new employees.

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  • 14. 

    Which of the following training methods is most frequently used by employers?

    • Job instruction training

    • Apprenticeship training

    • On-the-job training

    • Classroom training

    Correct Answer
    A. On-the-job training
    Explanation
    On-the-job training is the most frequently used training method by employers because it allows employees to learn and acquire new skills while performing their actual job duties. This method provides hands-on experience and practical knowledge in a real work environment, which can be highly effective in developing job-specific skills. It also allows for immediate feedback and guidance from experienced colleagues or supervisors, facilitating a faster learning process. Additionally, on-the-job training is often more cost-effective compared to other methods, such as classroom training or apprenticeships, as it eliminates the need for external trainers or additional resources.

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  • 15. 

    Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?

    • Job rotation

    • Job instruction

    • Coaching method

    • Informal learning

    Correct Answer
    A. Coaching method
    Explanation
    In this example, Mario is being assigned to spend a year as an assistant to the current department head in order to prepare him for a potential promotion to the head of the department. This suggests that the coaching method is being used. Coaching involves providing guidance, support, and feedback to an individual to help them develop their skills and reach their professional goals. In this case, the current department head is likely acting as a coach to help Mario gain the necessary experience and knowledge for the future role.

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  • 16. 

    Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

    • Audiovisual-based instruction

    • Programmed learning

    • Vestibule training

    • Videoconferencing

    Correct Answer
    A. Videoconferencing
    Explanation
    Videoconferencing involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet. This technology allows for real-time communication and interaction between the trainer and the employees, making it an effective method for remote training. It eliminates the need for physical presence and enables participants to engage in discussions, ask questions, and receive immediate feedback. Videoconferencing also allows for the sharing of visual aids, presentations, and other instructional materials, enhancing the learning experience for remote employees.

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  • 17. 

    James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?

    • Task analysis

    • Program evaluation

    • Employee development

    • Screening

    Correct Answer
    A. Task analysis
    Explanation
    James, as an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. This suggests that James is involved in task analysis. Task analysis involves breaking down a job or task into its component parts to identify the knowledge, skills, and abilities required to perform it effectively. James is likely analyzing the tasks involved in the telemarketing position to determine the specific requirements for the job.

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  • 18. 

    The methods used to give new or present employees the skills they need to perform their jobs are called ________.

    • Orientation

    • Training

    • Development

    • Management

    Correct Answer
    A. Training
    Explanation
    Training is the correct answer because it refers to the methods used to provide employees with the necessary skills and knowledge to effectively perform their job duties. This can include formal training programs, on-the-job training, workshops, seminars, and other learning opportunities. Training helps employees acquire the specific skills, competencies, and knowledge required for their roles, ensuring they are equipped to meet job expectations and contribute to the organization's success.

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  • 19. 

    Which of the following will most likely occur during the third step of the ADDIE training process?

    • Training a targeted group

    • Creating training materials

    • Evaluating the success of the program

    • Estimating a budget for the training program

    Correct Answer
    A. Creating training materials
    Explanation
    During the third step of the ADDIE training process, creating training materials is the most likely occurrence. This step involves designing and developing the actual training content, including instructional materials, presentations, handouts, and any other resources needed for effective training delivery. This is an essential part of the process as it ensures that the training materials are aligned with the learning objectives and will effectively convey the necessary information to the targeted group.

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  • 20. 

    Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

    • Use as many visual aids as possible during the session

    • Provide an overview of the material to be covered

    • Use new terminology and technical concepts

    • Give information in logical, meaningful sections

    Correct Answer
    A. Use new terminology and technical concepts
    Explanation
    Amy should use new terminology and technical concepts in order to challenge her subordinates and help them expand their knowledge and skills. This will not only keep them engaged but also provide them with valuable information that they can apply in their work. Using visual aids, providing an overview, and organizing the information in logical sections are all effective ways to engage and motivate the individuals attending the training session.

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  • 21. 

    A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n) ________.

    • Scatter plot

    • Competency model

    • Classification table

    • Organizational chart

    Correct Answer
    A. Competency model
    Explanation
    A competency model is a graphic representation that provides a comprehensive view of the knowledge, skills, and behaviors required to excel in a particular job. It outlines the specific competencies and proficiency levels needed for successful job performance. This model helps organizations in various aspects such as recruitment, training, and performance evaluation by clearly defining the requirements for job success. It serves as a valuable tool for aligning job roles with organizational goals and ensuring that employees possess the necessary skills and abilities to perform their job effectively.

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  • 22. 

    ________ is a detailed study of the job to determine what specific skills the job requires.

    • Needs analysis

    • Task analysis

    • Training strategy

    • Development planning

    Correct Answer
    A. Task analysis
    Explanation
    Task analysis is a detailed study of the job to determine what specific skills the job requires. It involves breaking down the job into smaller tasks and analyzing each task to identify the knowledge, skills, and abilities needed to perform them effectively. By conducting a task analysis, organizations can better understand the requirements of a job and design training programs or development plans that target the specific skills needed for successful job performance.

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  • 23. 

    Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?

    • Task analysis record form

    • Position replacement card

    • Skills sheet

    • Job aid

    Correct Answer
    A. Job aid
    Explanation
    A job aid refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker. It provides the necessary information and guidance to perform a specific task or job effectively. This tool helps workers in understanding the steps involved in completing a task, ensuring that they follow the correct procedures and achieve the desired outcome. Job aids are designed to be easily accessible and user-friendly, enabling workers to refer to them whenever needed for assistance and support.

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  • 24. 

    With job instruction training, which of the following should most likely be included beside each step listed?

    • Sources for more information

    • Any legal requirements

    • Key points or guidelines

    • Quality requirements

    Correct Answer
    A. Key points or guidelines
    Explanation
    In job instruction training, it is important to include key points or guidelines beside each step listed. This helps the trainees understand the important aspects of each step and ensures that they follow the correct procedures. Key points or guidelines provide additional clarity and help in avoiding any potential mistakes or confusion during the training process. By including these, the trainees will have a better understanding of the job requirements and can perform their tasks effectively.

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  • 25. 

    Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

    • Screen applicants based on ability

    • Transfer skills more easily to the job

    • Reduce training costs

    • Determine appropriate pay scales

    Correct Answer
    A. Transfer skills more easily to the job
    Explanation
    Providing trainees with adequate practice and allowing them to work at their own pace during a training session helps them transfer skills more easily to the job. When trainees are given the opportunity to practice and work at their own pace, they can fully understand and internalize the skills being taught. This hands-on experience allows them to develop a deeper level of understanding and proficiency, making it easier for them to apply these skills in real job situations. By transferring skills more easily to the job, trainees become more productive and effective employees, ultimately benefiting the organization.

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  • 26. 

    John is currently being trained on the job and is at the first step in the OTJ process, which is:

    • Showing the trainee how do the task

    • Verbalizing the steps of the task

    • Checking to make sure the task was learned by the trainee

    • Familiarizing the trainee with equipment, tools, and trade terms

    Correct Answer
    A. Familiarizing the trainee with equipment, tools, and trade terms
    Explanation
    The correct answer is familiarizing the trainee with equipment, tools, and trade terms. At the first step of the on-the-job training (OTJ) process, it is important to introduce the trainee to the equipment, tools, and trade terms that they will be working with. This helps them become familiar with the necessary tools and understand the terminology used in their specific trade. By doing so, the trainee can gain a basic understanding of the equipment and tools they will be using, which lays the foundation for further training and tasks.

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  • 27. 

    Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

    • Virtual classroom

    • Videoconferencing

    • Job simulation

    • Learning portal

    Correct Answer
    A. Learning portal
    Explanation
    A learning portal refers to a section of an employer's website that provides employees with online access to job-related training courses. It is a centralized platform where employees can access various educational resources, such as e-learning modules, videos, and assessments, to enhance their skills and knowledge in their respective roles. This helps organizations streamline their training processes and empower employees to engage in continuous learning and professional development.

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  • 28. 

    ________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

    • Adaptability screening

    • Multicultural simulation

    • Mandatory arbitration

    • Diversity training

    Correct Answer
    A. Diversity training
    Explanation
    Diversity training is a program designed to promote understanding and acceptance of different cultures, backgrounds, and perspectives within a workplace. It aims to create a harmonious working environment by fostering positive relationships and developing cross-cultural sensitivity among employees. Through diversity training, individuals are educated on the importance of inclusivity, respect, and appreciation for diversity, which helps to reduce biases and conflicts, and improve overall teamwork and productivity.

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  • 29. 

    _______ means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be.

    • Laboratory training

    • Action research

    • Group therapy

    • Diversity training

    Correct Answer
    A. Action research
    Explanation
    Action research is the correct answer because it involves collecting data about a group, department, or organization and providing that information to employees. This allows them to analyze the data and develop hypotheses about the problems that may exist within the group or organization. Action research is a systematic approach that encourages employees to actively participate in identifying and solving problems, making it an effective method for improving performance and bringing about positive change.

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  • 30. 

    Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

    • Confirming an employee's claims of skill and experience

    • Providing extensive and appropriate training

    • Evaluating the effectiveness of the training

    • Paying employees for their training time

    Correct Answer
    A. Paying employees for their training time
    Explanation
    Paying employees for their training time is not directly related to protecting employers against charges of negligent training. While it may incentivize employees to attend training sessions, it does not guarantee that the training provided is effective or adequate. Employers can better protect themselves by confirming employees' claims of skill and experience, providing extensive and appropriate training, and evaluating the effectiveness of the training to ensure it meets the required standards.

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  • 31. 

    All of the following are literacy training methods used by employers EXCEPT ________.

    • Providing computerized simulations

    • Assigning writing exercises to employees

    • Holding math and reading classes at work

    • Sending employees to adult education classes

    Correct Answer
    A. Providing computerized simulations
    Explanation
    The given answer is "providing computerized simulations". This means that all of the other options - assigning writing exercises to employees, holding math and reading classes at work, and sending employees to adult education classes - are literacy training methods used by employers. However, providing computerized simulations is not considered a literacy training method used by employers.

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  • 32. 

    Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?

    • On-demand learning

    • Apprenticeship training

    • Management games

    • Behavior modeling

    Correct Answer
    A. Management games
    Explanation
    Eric is most likely participating in management games. The scenario describes Eric being part of a group competing against other trainees in a simulated marketplace. This suggests that Eric is engaged in a game-like activity that simulates real-world business scenarios. This aligns with the concept of management games, where participants make decisions and compete against each other in a simulated business environment to enhance their management skills and decision-making abilities.

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  • 33. 

    The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

    • Needs analysis

    • Training assessment

    • Performance analysis

    • Performance appraisal

    Correct Answer
    A. Performance analysis
    Explanation
    Performance analysis is the process of evaluating and identifying performance deficiencies in order to determine if they should be addressed through training or other means. This involves examining the current performance levels and comparing them to desired performance standards. By conducting a performance analysis, organizations can determine the root causes of performance issues and develop appropriate interventions to improve performance. This process helps ensure that resources are allocated effectively and that performance gaps are addressed in the most appropriate way.

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  • 34. 

    When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.

    • Job instruction training

    • Apprenticeship training

    • Programmed learning

    • Job rotation

    Correct Answer
    A. Job instruction training
    Explanation
    Job instruction training is the most appropriate method to use when jobs consist of a logical sequence of steps and are best taught step-by-step. This method involves breaking down the job into smaller, manageable steps and teaching each step to the trainees in a structured manner. It focuses on providing clear instructions, demonstrations, and practice opportunities to ensure that trainees understand and can perform each step correctly. This method is effective for tasks that require a specific sequence of actions and allows for consistent and standardized training.

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  • 35. 

    ________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

    • Vestibule

    • Virtual-reality

    • Programmed

    • Job instruction

    Correct Answer
    A. Vestibule
    Explanation
    Vestibule training is a method in which trainees learn on actual or simulated equipment but are trained away from the job. This means that they are not directly on the job site while receiving the training. Vestibule training allows trainees to practice and gain hands-on experience in a controlled environment before they start working in the actual job setting. This method helps to minimize the risk of errors or accidents that could occur if trainees were learning on the job directly.

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  • 36. 

    Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

    • Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.

    • Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.

    • The rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites

    • Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.

    Correct Answer
    A. Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
    Explanation
    The answer supports the argument that training can boost sales because it suggests that the sales team lacks knowledge about the benefits and side effects of the latest medications. By providing training, the sales team can become more knowledgeable about the products they are selling, which can help them effectively communicate the benefits and address any concerns or questions that potential customers may have. This can ultimately lead to increased sales as customers will have more confidence in the sales team's expertise and trust in the products being sold.

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  • 37. 

    What is the primary purpose of implementing a cross training program at a firm?

    • Compiling skills records

    • Creating a diverse environment

    • Facilitating flexible job assignments

    • Assessing employee technical skills

    Correct Answer
    A. Facilitating flexible job assignments
    Explanation
    A cross training program at a firm is implemented to facilitate flexible job assignments. This means that employees are trained in multiple skills and can perform a variety of tasks within the organization. This allows for better resource allocation and the ability to quickly adapt to changing work demands. By cross training employees, the firm can ensure that there is always someone available to fill in for a colleague who may be absent or to take on additional responsibilities when needed. This increases efficiency and productivity within the organization.

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  • 38. 

    Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

    • Training assessment form

    • Task analysis record form

    • Organizational skills sheet

    • Work function analysis

    Correct Answer
    A. Task analysis record form
    Explanation
    The task analysis record form consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements. This form allows for a detailed breakdown of tasks and the skills needed to perform them, providing a comprehensive overview of the training needs within an organization.

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  • 39. 

    Which of the following best describes the first step in a performance analysis?

    • Comparing a person's actual performance to the ideal performance

    • Investigating employee-related customer complaints

    • Evaluating supervisor performance reviews

    • Conducting job knowledge assessments

    Correct Answer
    A. Comparing a person's actual performance to the ideal performance
    Explanation
    The first step in a performance analysis involves comparing a person's actual performance to the ideal performance. This step helps to identify any gaps or discrepancies between the two, allowing for a better understanding of the individual's performance level and areas for improvement. By comparing actual performance to the ideal, organizations can determine the extent to which employees are meeting expectations and identify any training or development needs that may arise.

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  • 40. 

    Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

    • Opening with a familiar joke

    • Talking from a prepared script

    • Watching the audience's body language

    • Using exaggerated hand gestures to emphasize points

    Correct Answer
    A. Watching the audience's body language
    Explanation
    Watching the audience's body language can help a speaker improve the effectiveness of a training lecture because it allows the speaker to gauge the audience's level of engagement and understanding. By observing their facial expressions, posture, and reactions, the speaker can adjust their delivery and content accordingly. This helps ensure that the audience remains attentive and receptive to the information being presented, leading to a more effective and impactful training lecture.

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  • 41. 

    American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________

    • On-the-job training

    • Vestibule training

    • Virtual reality training

    • Programmed learning

    Correct Answer
    A. Vestibule training
    Explanation
    Vestibule training refers to a type of training where employees are trained in a simulated environment that closely resembles their actual work environment. In this case, American Airlines uses flight simulators to provide pilots with a realistic training experience that simulates airplane equipment and safety measures. Therefore, the given scenario of using flight simulators for pilot training aligns with the concept of vestibule training.

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  • 42. 

    Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

    • Computer simulation

    • Virtual classroom

    • Intelligent tutoring system

    • Learning portal

    Correct Answer
    A. Virtual classroom
    Explanation
    A virtual classroom refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop. In a virtual classroom, learners can interact with the teacher and other students in real-time, just like in a physical classroom setting. This method allows for remote learning and provides a platform for collaborative learning, discussions, and engagement, making it an effective tool for online education.

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  • 43. 

    According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?

    • Unfreezing

    • Moving

    • Refreezing

    • Freezing

    Correct Answer
    A. Unfreezing
    Explanation
    In order for organizational change to occur, the first stage that must occur is unfreezing. Unfreezing refers to the process of preparing individuals or the organization itself to let go of old behaviors, beliefs, or attitudes that are hindering progress. It involves creating a sense of dissatisfaction with the current state and establishing a need for change. This stage is crucial as it helps break the resistance to change and opens up the possibility for new ideas and approaches to be embraced.

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  • 44. 

    What is the second step in the ADDIE training process?

    • Developing training aids

    • Defining the training objectives

    • Designing the overall training program

    • Designating employees who need training

    Correct Answer
    A. Designing the overall training program
    Explanation
    The second step in the ADDIE training process is designing the overall training program. This involves creating a detailed plan for the training, including determining the content, structure, and delivery methods. It is important to have a clear understanding of the training objectives before proceeding to this step. This step lays the foundation for the development and implementation of the training program.

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  • 45. 

    ________ is an approach to organizational change in which the employees formulate the change that's required and implement it.

    • Action research

    • Succession planning

    • Organizational development

    • Participative talent management

    Correct Answer
    A. Organizational development
    Explanation
    Organizational development is an approach to organizational change where the employees themselves identify and implement the necessary changes. This approach emphasizes employee involvement and participation in the change process, ensuring that the change is more likely to be accepted and successfully implemented. It involves activities such as team building, leadership development, and employee training to improve organizational effectiveness and achieve desired outcomes.

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  • 46. 

    Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT:

    • What methods are used for recruiting and interviewing individuals for sales positions?

    • Does every salesperson understand what his or her performance standards are?

    • What tools are available to sales team members to help them work efficiently?

    • What were the results of attitude surveys distributed to the sales team?

    Correct Answer
    A. What methods are used for recruiting and interviewing individuals for sales positions?
    Explanation
    The question about recruiting and interviewing methods is not relevant to Mark's decision to implement a training program for his sales team. This question pertains to the initial hiring process and does not directly address the issue of declining sales. The other three questions are more directly related to the performance and effectiveness of the current sales team, which would be important considerations in determining the need for training.

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  • 47. 

    United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________

    • Job aid

    • Skill sheet

    • Work function analysis

    • Electronic support system

    Correct Answer
    A. Job aid
    Explanation
    The checklist used by United Airlines prior to take-off and landing serves as a job aid for pilots. A job aid is a tool or resource that assists individuals in performing their tasks effectively and efficiently. In this case, the checklist helps pilots ensure that they have completed all necessary procedures and tasks before and after each flight, enhancing safety and reducing the risk of errors.

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  • 48. 

    _______ identifies the training employees will need to fill future jobs.

    • Competency modeling

    • Performance analysis

    • Strategic training needs analysis

    • Screening

    Correct Answer
    A. Strategic training needs analysis
    Explanation
    Strategic training needs analysis is the process of identifying the training requirements that employees will need in order to fill future jobs. This involves assessing the current skills and competencies of the workforce, as well as predicting future job roles and the skills needed to perform them effectively. By conducting a strategic training needs analysis, organizations can proactively plan and develop training programs that align with their long-term goals and ensure that employees have the necessary skills to succeed in future roles.

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  • 49. 

    Which of the following would most likely occur during the fourth step of the ADDIE training process?

    • Holding on-the-job training sessions

    • Selecting employees for training

    • Preparing online training materials

    • Asking participants for feedback

    Correct Answer
    A. Holding on-the-job training sessions
    Explanation
    During the fourth step of the ADDIE training process, holding on-the-job training sessions would most likely occur. This step involves implementing the training program that has been developed. On-the-job training sessions are a common method of delivering training, where employees receive hands-on instruction and guidance in their actual work environment. This allows them to apply the knowledge and skills learned in the previous steps of the ADDIE process in a practical setting. By conducting on-the-job training sessions, organizations can ensure that employees are properly trained and prepared to perform their job duties effectively.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 02, 2019
    Quiz Created by
    Jake
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