Employee Ambassador Program, Kilowatt Certification Quiz

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  • 1/13 Questions

    Choose three of the below that are roles of an APS ambassador:

    • Has to know everything there is to know about APS
    • Creates positive peer relationships
    • Is an APS advocate in his or her community
    • Is informed with the latest company news and issues
    • Stays quiet when a friend asks why his bill is so high
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About This Quiz

The Kilowatt Certification Quiz for APS ambassadors assesses knowledge on roles, corporate communication strategies, and community support programs. It evaluates engagement skills and strategic understanding vital for representing APS effectively.

Employee Ambassador Program, Kilowatt Certification Quiz - Quiz

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  • 2. 

    What is the time commitment required to be an APS Ambassador?

    • Kilowatt Certification

    • Attendance at four (4) ambassador endorsed activities per year

    • Attendance at informational/issue driven meetings

    • Annual Ambassador meetings

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The correct answer is "All of the above". This means that the time commitment required to be an APS Ambassador includes attendance at four ambassador endorsed activities per year, attendance at informational/issue driven meetings, and annual Ambassador meetings.

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  • 3. 

    Who is our primary target audience on social media?

    • Customers

    • Arizona Corporate Commission

    • Employees

    • Local, state and national politicians

    Correct Answer
    A. Customers
    Explanation
    The primary target audience on social media is customers. This is because social media platforms are commonly used by businesses to engage with their customers, promote their products or services, and build brand awareness. By targeting customers on social media, businesses can effectively communicate and interact with their target market, gain valuable feedback, and drive sales.

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  • 4. 

    List our core values from the APS Strategic Framework

    • Employees

    • Safety

    • Integrity & Trust

    • Operational Excellence

    • Environmental Stewardship

    • Customers & Communities

    • Accountability

    • Shareholder Value

    • Respect

    Correct Answer(s)
    A. Safety
    A. Integrity & Trust
    A. Accountability
    A. Respect
    Explanation
    The given answer includes the core values of the APS Strategic Framework, which are Safety, Integrity & Trust, Accountability, and Respect. These values reflect the importance placed on employee well-being, maintaining high ethical standards, taking responsibility for actions, and treating others with dignity and consideration. By prioritizing these values, APS aims to create a safe and trusting work environment, foster strong relationships with customers and communities, and ensure the sustainable and responsible use of resources.

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  • 5. 

    What does our CEO Don Brandt do after the quarterly financial results call with Wall Street analysts?

    • Takes over as editor for Newsline

    • Makes more financial results calls to investors

    • Schedules meetings with executives immediately

    • Sits down to talk about performance for an After the Call video for employees

    Correct Answer
    A. Sits down to talk about performance for an After the Call video for employees
    Explanation
    After the quarterly financial results call with Wall Street analysts, our CEO Don Brandt sits down to talk about performance for an After the Call video for employees. This suggests that the CEO wants to communicate the financial results and performance of the company to the employees through a video. This is a common practice in many organizations to keep employees informed and engaged in the company's progress and goals.

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  • 6. 

    Choose two ways APS helps limited income customers.

    • Customer Assistance Program Summits

    • Limited Income Emergency Drills

    • The D.A.R.E. Program

    • E-3 Energy Support Program

    Correct Answer(s)
    A. Customer Assistance Program Summits
    A. E-3 Energy Support Program
    Explanation
    The Customer Assistance Program Summits and the E-3 Energy Support Program are two ways in which APS helps limited income customers. The Customer Assistance Program Summits provide a platform for customers to learn about and access various assistance programs that can help them manage their energy costs. The E-3 Energy Support Program offers financial assistance to eligible limited income customers to help them pay their energy bills. These programs aim to provide support and resources to limited income customers in order to make energy more affordable and accessible for them.

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  • 7. 

    What is one of APS's goals for participating in social media?

    • Make the company seem more hip

    • Communicate effectively during outages

    • Attract new customers

    • Offer coupons

    Correct Answer
    A. Communicate effectively during outages
    Explanation
    APS's goal for participating in social media is to communicate effectively during outages. This means that they aim to use social media platforms as a means of providing timely and accurate information to their customers during power outages. By doing so, APS can keep their customers informed and updated, thereby improving customer satisfaction and reducing frustration during such situations. This goal focuses on the importance of utilizing social media as a communication tool during critical moments, rather than using it solely for promotional purposes like attracting new customers or offering coupons.

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  • 8. 

    What can an employee do to help APS achieve its tier 2 social media metric targets?

    • Like the APS page on Facebook

    • Retweet something posted by @apsFYI on Twitter

    • Share one of APS's Facebook posts

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    By liking the APS page on Facebook, retweeting something posted by @apsFYI on Twitter, and sharing one of APS's Facebook posts, an employee can help APS achieve its tier 2 social media metric targets. These actions increase engagement and visibility on social media platforms, which can lead to a larger audience reach and higher levels of interaction with APS's content.

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  • 9. 

    If power to the ASU stadium goes out during a major game and you're watching from home, what should you do?

    • Tell your friends and family that the stadium is probably in SRP territory

    • Tweet that this type of outage usually lasts 3+ hours

    • Respond to a friend's post on Facebook blaming APS and say there's no way it could be APS's fault

    • Avoid speculation

    Correct Answer
    A. Avoid speculation
    Explanation
    The correct answer is to avoid speculation. When the power goes out during a major game, it is natural to speculate about the cause of the outage. However, without concrete information, it is best to avoid making assumptions or spreading rumors. Speculation can lead to misinformation and unnecessary panic. It is better to wait for official updates or announcements regarding the outage.

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  • 10. 

    Which is not an expectation outlined in the APS social media procedure for employees interacting online about APS-related topics

    • State opinions are your own, not those of APS

    • Mark anti-APS comments on Facebook as spam

    • Identify yourself as an employee

    • Protect confidential information

    Correct Answer
    A. Mark anti-APS comments on Facebook as spam
    Explanation
    The expectation outlined in the APS social media procedure for employees interacting online about APS-related topics is to mark anti-APS comments on Facebook as spam. This means that employees are not expected to label negative comments about APS as spam on social media platforms.

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  • 11. 

    And finally, what is the goal of the Employee Ambassador Program?

    • Empower our most passionate employees

    • Provide tools and resources

    • Promote a positive company reputation

    • Contribute to business goals

    • To have fun!

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The goal of the Employee Ambassador Program is to empower passionate employees, provide them with tools and resources, promote a positive company reputation, contribute to business goals, and have fun. This program aims to engage employees who are enthusiastic about their work and the company, giving them the opportunity to represent and advocate for the organization. By providing them with the necessary tools and resources, the program enables them to effectively promote the company's reputation and contribute to its overall goals. Additionally, the program also aims to create a positive and enjoyable work environment for the employees involved.

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  • 12. 

    One way APS helps our community is through the AAAME program

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that APS (presumably a community organization) helps the community through the AAAME program. Since the statement does not provide any contradicting information or indicate any doubts, it can be inferred that the statement is true, implying that APS indeed supports the community through the AAAME program.

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  • 13. 

    Which is a benefit of being an APS Employee Ambassador?

    • Recognition with ambassador certification

    • Professional development goal

    • Share/provide feedback to company

    • Informed with the latest company information

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Being an APS Employee Ambassador offers several benefits. Firstly, it provides recognition with ambassador certification, which can enhance one's professional profile. Secondly, it serves as a professional development goal, allowing individuals to improve their skills and knowledge. Additionally, as an ambassador, one can share and provide feedback to the company, contributing to its growth and improvement. Lastly, ambassadors are kept informed with the latest company information, enabling them to stay updated and aligned with organizational goals. Therefore, all of the above options are benefits of being an APS Employee Ambassador.

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Quiz Review Timeline (Updated): Mar 13, 2024 +

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  • Current Version
  • Mar 13, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 30, 2013
    Quiz Created by
    Apscomms
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