Employee Ambassador Program, Kilowatt Certification Quiz

13 Questions | Total Attempts: 96

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Employee Quizzes & Trivia

Questions and Answers
  • 1. 
    Choose three of the below that are roles of an APS ambassador:
    • A. 

      Has to know everything there is to know about APS

    • B. 

      Creates positive peer relationships

    • C. 

      Is an APS advocate in his or her community

    • D. 

      Is informed with the latest company news and issues

    • E. 

      Stays quiet when a friend asks why his bill is so high

  • 2. 
    Which is a benefit of being an APS Employee Ambassador?
    • A. 

      Recognition with ambassador certification

    • B. 

      Professional development goal

    • C. 

      Share/provide feedback to company

    • D. 

      Informed with the latest company information

    • E. 

      All of the above

  • 3. 
    List our core values from the APS Strategic Framework
    • A. 

      Employees

    • B. 

      Safety

    • C. 

      Integrity & Trust

    • D. 

      Operational Excellence

    • E. 

      Environmental Stewardship

    • F. 

      Customers & Communities

    • G. 

      Accountability

    • H. 

      Shareholder Value

    • I. 

      Respect

  • 4. 
    What does our CEO Don Brandt do after the quarterly financial results call with Wall Street analysts?
    • A. 

      Takes over as editor for Newsline

    • B. 

      Makes more financial results calls to investors

    • C. 

      Schedules meetings with executives immediately

    • D. 

      Sits down to talk about performance for an After the Call video for employees

  • 5. 
    One way APS helps our community is through the AAAME program
    • A. 

      True

    • B. 

      False

  • 6. 
    Choose two ways APS helps limited income customers.
    • A. 

      Customer Assistance Program Summits

    • B. 

      Limited Income Emergency Drills

    • C. 

      The D.A.R.E. Program

    • D. 

      E-3 Energy Support Program

  • 7. 
    What is the time commitment required to be an APS Ambassador?
    • A. 

      Kilowatt Certification

    • B. 

      Attendance at four (4) ambassador endorsed activities per year

    • C. 

      Attendance at informational/issue driven meetings

    • D. 

      Annual Ambassador meetings

    • E. 

      All of the above

  • 8. 
    What is one of APS's goals for participating in social media?
    • A. 

      Make the company seem more hip

    • B. 

      Communicate effectively during outages

    • C. 

      Attract new customers

    • D. 

      Offer coupons

  • 9. 
    What can an employee do to help APS achieve its tier 2 social media metric targets?
    • A. 

      Like the APS page on Facebook

    • B. 

      Retweet something posted by @apsFYI on Twitter

    • C. 

      Share one of APS's Facebook posts

    • D. 

      All of the above

  • 10. 
    Who is our primary target audience on social media?
    • A. 

      Customers

    • B. 

      Arizona Corporate Commission

    • C. 

      Employees

    • D. 

      Local, state and national politicians

  • 11. 
    If power to the ASU stadium goes out during a major game and you're watching from home, what should you do?
    • A. 

      Tell your friends and family that the stadium is probably in SRP territory

    • B. 

      Tweet that this type of outage usually lasts 3+ hours

    • C. 

      Respond to a friend's post on Facebook blaming APS and say there's no way it could be APS's fault

    • D. 

      Avoid speculation

  • 12. 
    Which is not an expectation outlined in the APS social media procedure for employees interacting online about APS-related topics
    • A. 

      State opinions are your own, not those of APS

    • B. 

      Mark anti-APS comments on Facebook as spam

    • C. 

      Identify yourself as an employee

    • D. 

      Protect confidential information

  • 13. 
    And finally, what is the goal of the Employee Ambassador Program?
    • A. 

      Empower our most passionate employees

    • B. 

      Provide tools and resources

    • C. 

      Promote a positive company reputation

    • D. 

      Contribute to business goals

    • E. 

      To have fun!

    • F. 

      All of the above