Employee Ambassador Program, Kilowatt Certification Quiz

The given answer includes the core values of the APS Strategic Framework, which are Safety, Integrity & Trust, Accountability, and Respect. These values reflect the importance placed on employee well-being, maintaining high ethical standards, taking responsibility for actions, and treating others with dignity and consideration. By prioritizing these values, APS aims to create a safe and trusting work environment, foster strong relationships with customers and communities, and ensure the sustainable and responsible use of resources.

The correct answer is "All of the above". This means that the time commitment required to be an APS Ambassador includes attendance at four ambassador endorsed activities per year, attendance at informational/issue driven meetings, and annual Ambassador meetings.

The primary target audience on social media is customers. This is because social media platforms are commonly used by businesses to engage with their customers, promote their products or services, and build brand awareness. By targeting customers on social media, businesses can effectively communicate and interact with their target market, gain valuable feedback, and drive sales.

The roles of an APS ambassador include creating positive peer relationships, being an APS advocate in their community, and being informed with the latest company news and issues. These roles involve building strong connections with peers, promoting APS in the community, and staying updated with relevant information about the company.

The given statement suggests that APS (presumably a community organization) helps the community through the AAAME program. Since the statement does not provide any contradicting information or indicate any doubts, it can be inferred that the statement is true, implying that APS indeed supports the community through the AAAME program.

After the quarterly financial results call with Wall Street analysts, our CEO Don Brandt sits down to talk about performance for an After the Call video for employees. This suggests that the CEO wants to communicate the financial results and performance of the company to the employees through a video. This is a common practice in many organizations to keep employees informed and engaged in the company's progress and goals.

The Customer Assistance Program Summits and the E-3 Energy Support Program are two ways in which APS helps limited income customers. The Customer Assistance Program Summits provide a platform for customers to learn about and access various assistance programs that can help them manage their energy costs. The E-3 Energy Support Program offers financial assistance to eligible limited income customers to help them pay their energy bills. These programs aim to provide support and resources to limited income customers in order to make energy more affordable and accessible for them.

APS's goal for participating in social media is to communicate effectively during outages. This means that they aim to use social media platforms as a means of providing timely and accurate information to their customers during power outages. By doing so, APS can keep their customers informed and updated, thereby improving customer satisfaction and reducing frustration during such situations. This goal focuses on the importance of utilizing social media as a communication tool during critical moments, rather than using it solely for promotional purposes like attracting new customers or offering coupons.

By liking the APS page on Facebook, retweeting something posted by @apsFYI on Twitter, and sharing one of APS's Facebook posts, an employee can help APS achieve its tier 2 social media metric targets. These actions increase engagement and visibility on social media platforms, which can lead to a larger audience reach and higher levels of interaction with APS's content.

The correct answer is to avoid speculation. When the power goes out during a major game, it is natural to speculate about the cause of the outage. However, without concrete information, it is best to avoid making assumptions or spreading rumors. Speculation can lead to misinformation and unnecessary panic. It is better to wait for official updates or announcements regarding the outage.

The expectation outlined in the APS social media procedure for employees interacting online about APS-related topics is to mark anti-APS comments on Facebook as spam. This means that employees are not expected to label negative comments about APS as spam on social media platforms.

The goal of the Employee Ambassador Program is to empower passionate employees, provide them with tools and resources, promote a positive company reputation, contribute to business goals, and have fun. This program aims to engage employees who are enthusiastic about their work and the company, giving them the opportunity to represent and advocate for the organization. By providing them with the necessary tools and resources, the program enables them to effectively promote the company's reputation and contribute to its overall goals. Additionally, the program also aims to create a positive and enjoyable work environment for the employees involved.

Being an APS Employee Ambassador offers several benefits. Firstly, it provides recognition with ambassador certification, which can enhance one's professional profile. Secondly, it serves as a professional development goal, allowing individuals to improve their skills and knowledge. Additionally, as an ambassador, one can share and provide feedback to the company, contributing to its growth and improvement. Lastly, ambassadors are kept informed with the latest company information, enabling them to stay updated and aligned with organizational goals. Therefore, all of the above options are benefits of being an APS Employee Ambassador.