Employee Ambassador Program, Kilowatt Certification Quiz
- 1.Choose three of the below that are roles of an APS ambassador:
- A.
Has to know everything there is to know about APS
- B.
Creates positive peer relationships
- C.
Is an APS advocate in his or her community
- D.
Is informed with the latest company news and issues
- E.
Stays quiet when a friend asks why his bill is so high
- 2.What does our CEO Don Brandt do after the quarterly financial results call with Wall Street analysts?
- A.
Takes over as editor for Newsline
- B.
Makes more financial results calls to investors
- C.
Schedules meetings with executives immediately
- D.
Sits down to talk about performance for an After the Call video for employees
- 3.Choose two ways APS helps limited income customers.
- A.
Customer Assistance Program Summits
- B.
Limited Income Emergency Drills
- C.
The D.A.R.E. Program
- D.
E-3 Energy Support Program
- 4.What is the time commitment required to be an APS Ambassador?
- A.
Kilowatt Certification
- B.
Attendance at four (4) ambassador endorsed activities per year
- C.
Attendance at informational/issue driven meetings
- D.
Annual Ambassador meetings
- E.
All of the above
- 5.What is one of APS's goals for participating in social media?
- A.
Make the company seem more hip
- B.
Communicate effectively during outages
- C.
Attract new customers
- D.
Offer coupons
- 6.What can an employee do to help APS achieve its tier 2 social media metric targets?
- A.
Like the APS page on Facebook
- B.
Retweet something posted by @apsFYI on Twitter
- C.
Share one of APS's Facebook posts
- D.
All of the above
- 7.Who is our primary target audience on social media?
- A.
Customers
- B.
Arizona Corporate Commission
- C.
Employees
- D.
Local, state and national politicians
- 8.If power to the ASU stadium goes out during a major game and you're watching from home, what should you do?
- A.
Tell your friends and family that the stadium is probably in SRP territory
- B.
Tweet that this type of outage usually lasts 3+ hours
- C.
Respond to a friend's post on Facebook blaming APS and say there's no way it could be APS's fault
- D.
Avoid speculation
- 9.Which is not an expectation outlined in the APS social media procedure for employees interacting online about APS-related topics
- A.
State opinions are your own, not those of APS
- B.
Mark anti-APS comments on Facebook as spam
- C.
Identify yourself as an employee
- D.
Protect confidential information
- 10.And finally, what is the goal of the Employee Ambassador Program?
- A.
Empower our most passionate employees
- B.
Provide tools and resources
- C.
Promote a positive company reputation
- D.
Contribute to business goals
- E.
To have fun!
- F.
All of the above
- 11.List our core values from the APS Strategic Framework
- A.
Employees
- B.
Safety
- C.
Integrity & Trust
- D.
Operational Excellence
- E.
Environmental Stewardship
- F.
Customers & Communities
- G.
Accountability
- H.
Shareholder Value
- I.
Respect
- 12.One way APS helps our community is through the AAAME program
- A.
True
- B.
False
- 13.Which is a benefit of being an APS Employee Ambassador?
- A.
Recognition with ambassador certification
- B.
Professional development goal
- C.
Share/provide feedback to company
- D.
Informed with the latest company information
- E.
All of the above
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