Employee Ambassador Program, Kilowatt Certification Quiz

13 Questions | By Apscomms | Updated: Mar 21, 2022 | Attempts: 108

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Questions and Answers

1.

Choose three of the below that are roles of an APS ambassador:
- A.
  
  Has to know everything there is to know about APS
- B.
  
  Creates positive peer relationships
- C.
  
  Is an APS advocate in his or her community
- D.
  
  Is informed with the latest company news and issues
- E.
  
  Stays quiet when a friend asks why his bill is so high
2.

What does our CEO Don Brandt do after the quarterly financial results call with Wall Street analysts?
- A.
  
  Takes over as editor for Newsline
- B.
  
  Makes more financial results calls to investors
- C.
  
  Schedules meetings with executives immediately
- D.
  
  Sits down to talk about performance for an After the Call video for employees
3.

Choose two ways APS helps limited income customers.
- A.
  
  Customer Assistance Program Summits
- B.
  
  Limited Income Emergency Drills
- C.
  
  The D.A.R.E. Program
- D.
  
  E-3 Energy Support Program
4.

What is the time commitment required to be an APS Ambassador?
- A.
  
  Kilowatt Certification
- B.
  
  Attendance at four (4) ambassador endorsed activities per year
- C.
  
  Attendance at informational/issue driven meetings
- D.
  
  Annual Ambassador meetings
- E.
  
  All of the above
5.

What is one of APS's goals for participating in social media?
- A.
  
  Make the company seem more hip
- B.
  
  Communicate effectively during outages
- C.
  
  Attract new customers
- D.
  
  Offer coupons
6.

What can an employee do to help APS achieve its tier 2 social media metric targets?
- A.
  
  Like the APS page on Facebook
- B.
  
  Retweet something posted by @apsFYI on Twitter
- C.
  
  Share one of APS's Facebook posts
- D.
  
  All of the above
7.

Who is our primary target audience on social media?
- A.
  
  Customers
- B.
  
  Arizona Corporate Commission
- C.
  
  Employees
- D.
  
  Local, state and national politicians
8.

If power to the ASU stadium goes out during a major game and you're watching from home, what should you do?
- A.
  
  Tell your friends and family that the stadium is probably in SRP territory
- B.
  
  Tweet that this type of outage usually lasts 3+ hours
- C.
  
  Respond to a friend's post on Facebook blaming APS and say there's no way it could be APS's fault
- D.
  
  Avoid speculation
9.

Which is not an expectation outlined in the APS social media procedure for employees interacting online about APS-related topics
- A.
  
  State opinions are your own, not those of APS
- B.
  
  Mark anti-APS comments on Facebook as spam
- C.
  
  Identify yourself as an employee
- D.
  
  Protect confidential information
10.

And finally, what is the goal of the Employee Ambassador Program?
- A.
  
  Empower our most passionate employees
- B.
  
  Provide tools and resources
- C.
  
  Promote a positive company reputation
- D.
  
  Contribute to business goals
- E.
  
  To have fun!
- F.
  
  All of the above
11.

List our core values from the APS Strategic Framework
- A.
  
  Employees
- B.
  
  Safety
- C.
  
  Integrity & Trust
- D.
  
  Operational Excellence
- E.
  
  Environmental Stewardship
- F.
  
  Customers & Communities
- G.
  
  Accountability
- H.
  
  Shareholder Value
- I.
  
  Respect
12.

One way APS helps our community is through the AAAME program
- A.
  
  True
- B.
  
  False
13.

Which is a benefit of being an APS Employee Ambassador?
- A.
  
  Recognition with ambassador certification
- B.
  
  Professional development goal
- C.
  
  Share/provide feedback to company
- D.
  
  Informed with the latest company information
- E.
  
  All of the above